Irish Life Anmeldelser 

The Irish life representative was very efficient and explained everything very well

I had a very positive experience with Marie- my pension financial advisor. She explained my options clearly, answered all my questions patiently, and helped me make informed decisions about my retirement planning. I felt confident and well-supported throughout the process and would happily recommend the services. Thank you.

Very disappointed with Irish Life health
I had a cardiology screening test prior to hip replacement which cost €350
I am told that I will receive €20 payment
on my claim,
probably a waste of money health insurance with Irish Life

I was on a call with Imian, who was actually lovely but I was really annoyed when our call ended abruptly after nearly 30 minutes and he never attempted to call me back (I called back and was waiting for a further 15 minutes so gave up). As my current policy with another provider is due for renewal I was actually going to take the Healthguide 3 with ye as it’s coming in cheaper than my renewal but after no attempt to follow up it’s a massive red flag with your staff. I’d rather go through a broker and give them the commission for a better experience!!! Do better, your first experience with a potential customer should be better!!

A NIGHTMARE organisation to deal with who believe they are above the law - they will confirm coverage and *refuse to pay out* when claims are lodged, introduce new requirements retrospectively as conditions for paying out, *DREADFUL customer service* (aggressive and insulting) in which agents read from a script, often in poor English, not answering legitimate questions which are asked. Standard wait times on phone to get to an agent - 30-50 minutes.

Their systems and controls and tech are equally dreadful, had a policy with them for 2.5 years and *still* unable to access their online systems. Irish Life spectacularly *fail on a basic regulatory compliance* level, it is a wonder with not less than 4 different regulators that they are still in operation.

Was addimited on. Monday and discharged on Tuesday at Mater Privat. Symptoms started again today, tried to book an appointment online/over the phone to chat to a doctor and get some advice. Next avibility is in next 3 days.
If I decided to go for Mater Private Emergency, we know where I am going to end, don't we?
So, ti's healt ensurance does not really well when I really use it. Very disappointing.

BTW, called Matter, te answer was...try it again tomorrow after 09am .

The worst customer service I have ever experienced! What should be a simple claim refund has turned into an exhausting and incredibly frustrating ordeal. Customer service is completely unhelpful, unresponsive, and dismissive. It genuinely feels like Irish Health is deliberately delaying and avoiding paying out legitimate claims. This level of service is unacceptable, and I have completely lost trust in this company.

My son needed surgery in Croom orthopaedic hospital,one of the Limerick group of hospitals.Its a public hospital.If you have any injury you have to go to Limerick general hospital so the Consultant your under may follow on with surgery in Croom .Irish Life would not cover surgery in Croom.Will cover surgery in the Bon’s in Limerick🤔🤔but your Consultant only works in the public orthopaedic hospital,really .Does this make any sense.Im leaving Irish Life .Would not recommend this insurance company

Apparently receipts issued by the Beacon hospital is not good enough for them to approve my claim. They find any ridiculous excuses to not approve my claim. The receipt was not spelling everything in the exact order they'd like. They ask me to prove the exact amount I paid for each treatment. Funniest thing I've ever heard. If the hospital has to issue separate payment receipt for each test, I'd be there all day!!! And who they think would pay for those if it wasn't me?!!

Anyway save yourself some pain, don't go with them.

I phoned up to see if a procedure was covered. I was informed that it was. Ended up getting a bill saying only half covered. Not good enough. I'm with Irish life years!

DO NOT MOVE YOUR HEALTH INSURANCE TO THIS COMPANY. Appalling customer service, phone not being answered for up to 35 mins (maybe longer), app not working, claims not being honoured, I could go on and on. I can't wait to move back to Vhi.

Wasn't informed app was being 'migrated', found out last week when I couldn't make a claim. So I registered for an online account but have been unable to add my policy. I used Webchat and email for assistance but insultingly was told that I wasn't providing the correct policy details. So I phoned, spoke to a nice chap who was going to delete my account and then I'd reregister any my plan would be available...By the way, I'm not the only person affected by the migration. But guess what? When I try to reregister It tells me I'm already registered so my account hasn't been deleted as promised - and if I go to delete it myself I have to contact Webchat. Two words. Laurel. Hardy.

Absolutely useless… had a second procedure done this year with zero cover from Irish Life. Benefit 2 plan covers so little. The system is designed to only cover more rare procedures avoiding having to cover more common procedures … goodbye Irish life. Terrible terrible terrible

I have been a customer for over 20 years they cancelled my policy due to a bank error never made any attempt to contact me I live overseas they had my email address and told me I have to start a new policy disgusting company no empathy and no respect for loyal customers shame on you Irish Life you ripped me off for 20 years STAY CLEAR OF THIS COMPANY if anyone can recommend another company please let me know

Unbelievably painful to do anything with them

I’ve been stuck in a pre-audit process with Irish Life for more than a month, and all my claims are on hold. Every time I contact customer service, they say they’ll investigate or reach out to my therapist, but nothing ever happens. It feels like they just keep delaying things without any real action. Extremely poor communication and follow-up — very disappointing experience overall.

A complete and utter disaster of a company. I have been a member of Irishlifehealth.ie for a number of years since they upgraded or in my opinion downgraded their website I can no longer access my policy or submit claims. For weeks I have been emailing them regarding this issue but all I get is an automated response. Webchat is of no help as they say that they only deal with login problems. Avoid this company at all cost.

Joined irish life health quite recently and needed assistance accessing online account. Was assisted on phone by Christine who was very patient with me, explained stuff in detail and assured me with queries I had re policy. Also, Conor and other's were very helpful. Hence a 5star review.

I have an Approved Retirement Fund (ARF) with Irish Life. It would appear that they have recently outsourced their IT service to Microsoft and the entire system has gone haywire. I have spent the last month trying to login to my account. I have spent hours on the phone and trying to deal with their chatbot and receiving conflicting emails telling me that the problem has been solved. It is the worst customer service I have ever experienced.

awful consumer service. Its been 2 months i m keep calling and emailing them to provide me my cover letter for the period I had Irish life but ridiculously every time they say we will send you soon and I didn't get it yet so I have no proof for my new health insurance provider to show I already had health insurance. this is ridiculous and i don't recommend Irish life to anybody.