Just spoke with Hasnaa on the customer care team regarding my positive experience with ZYN. Great products and great to have "dry" nicotine pouches in addition to "wet" pouches which are not to everyo... Vis mer
Selskapet har svart
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
My call was taken by Azzy, he was exceptionally helpful and dealt with my login in problem quickly and professionally. I was expecting a longwinded conversation because I had stupidly caused my own pr... Vis mer
Selskapet har svart
I spoke with one of your representatives his name is AZZY I have to say he was extremely helpful very knowledgeable and polite. He is an asset to your company. Please send him many thanks. Kind... Vis mer
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I ordered from IQOS UK with next‑day delivery guaranteed for orders placed before 8pm. My order met the criteria, yet the courier tracking showed the parcel hadn’t even been dispatched a day later.... Vis mer
Informasjon om virksomheten
Om IQOS UK
Skrevet av virksomheten
Welcome to IQOS! If you’re an adult smoker looking for a better alternative to continued smoking, IQOS is here to support you in your journey. Our heat-not burn products combine an electronic device IQOS, with specially designed tobacco sticks called HEETS and TEREA. IQOS also heats tobacco-free sticks called LEVIA. IQOS and heat-not-burnsticks are not risk-free. HEETS ,TEREA and LEVIA contain nicotine, which are addictive. For adult use only.
Try IQOS ILUMA ONE for £5. Use our ILUMA ONE heated tobacco device for 14 days before deciding to buy.
Welcome to VEEV One! If you are an adult vaper looking for a new vape that offers a range of flavours, VEEV One is here for you. VEEV One is an affordable, user-friendly pod-based vape device. We offer 2000 puffs* in our starter kit for only £9.99, as well as a range of 12 different pods flavours to choose from. VEEV One Pods contain nicotine, which are addictive. For adult use only.
Kontaktopplysninger
Storbritannia
- 0800 432 0000
- iqos.com/gb/en
4,4
Enestående
10k anmeldelser
Ingen tidligere historie av å be om anmeldelser
Denne virksomheten har ikke oppfordret kundene i det siste, og anmeldelser er derfor kanskje ikke representative
Har svart på 99 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av 24 timer
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Great customer support
Tina from customer support team was very helpful and attentive. While my issue wasn’t resolved as expected, she offered a great alternative and we managed to reach a resolution.
28. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra IQOS UK
Hi, Jonas.
Thank you for your kind words, we are happy to have managed to reach your expectations.
Our Customer Care team is always there and happy to support you; via phone, chat or email.
Have a great day.
Marion, IQOS Team
Smoking device was playing up
Smoking device was playing up. Went through the AI chat. Passed over to Maria who solved the problem in less than 10 mins with a replacement sent out. Perfect service
28. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra IQOS UK
Hi, Rob.
Thank you for your kind words, we are happy to have managed to reach your expectations.
Our Customer Care team is always there and happy to support you; via phone, chat or email.
Have a great day.
Marion, IQOS Team
Ed was very helpful and my request was…
Ed was very helpful and my request was sorted good costumer service
28. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra IQOS UK
Hi Mrs Maytum.
Thank you for your kind words, we are happy to have managed to reach your expectations.
Our Customer Care team is always there and happy to support you; via phone, chat or email.
Have a great day.
Marion, IQOS Team
Really helpful thank you
26. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra IQOS UK
Hi, Niore.
Thank you for your kind words, we are happy to have managed to reach your expectations.
Our Customer Care team is always there and happy to support you; via phone, chat or email.
Have a great day.
Marion, IQOS Team
Bilal was excellent on the telephone…
Bilal was excellent on the telephone today and sorted everything I was looking for.
26. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra IQOS UK
Hi Thomas, thank you so much for sharing your experience and for all the positive feedbacks. It makes us very happy that
you have sorted out a convenient solution for you with Bilal.
Indeed, we do strive in continuously improving our products and services in order to offer the best IQOS experience to our customers and we are glad that you are enjoying yours so far. We are always here to help, therefore, do not hesitate in getting back in touch with us if needed.
Once again, thank you and all the best!
Marion, IQOS Team
Agent was very helpful and efficient
Agent was very helpful and efficient. Made me restore my faith in IQOS again.
26. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra IQOS UK
Hi, Liz.
Thank you for your kind words, we are happy to have managed to reach your expectations.
Our Customer Care team is always there and happy to support you; via phone, chat or email.
Have a great day.
Marion, IQOS Team
Excellent service
Excellent service. Nice guy who really knows his stuff. Thanks.
18. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra IQOS UK
Hi, Steven.
Thank you for your kind words, we are happy to have managed to reach your expectations.
Our Customer Care team is always there and happy to support you; via phone, chat or email.
Have a great day.
Marion, IQOS Team
My Iluma one device was faulty
My Iluma one device was faulty. Agent Maria tried troubleshooting but it didn't work, so, she replaced the device as warranty didn't expire yet
25. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra IQOS UK
Hi Mohammed.
Thank you for your kind words, we are happy to have managed to reach your expectations.
Our Customer Care team is always there and happy to support you; via phone, chat or email.
Have a great day.
Marion, IQOS Team
Very good experience with the company
Very good experience with the company, also Jason was extremely helpful with my troubleshooting
25. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra IQOS UK
Hi, Robert.
Thank you for your kind words, we are happy to have managed to reach your expectations.
Our Customer Care team is always there and happy to support you; via phone, chat or email.
Have a great day.
Marion, IQOS Team
I had a very nice call with Fadwa.Very…
I had a very nice call with Fadwa.Very appreciate, that she told me more about the new Terea products available and helped me to choose the right ones for me to try.She was very helpful and informative.The conversation with her is example for very good customer service .
24. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra IQOS UK
Hi Nina, thank you for the positive feedback! Should you ever need support with your IQOS in the future, we are here to help. Indeed, our biggest focus it to do our best to always be available and supportive to our customers in order to offer them a pleasant and unique experience.
All the best. Marion, IQOS Team
I didn’t receive my birthday discount…
I didn’t receive my birthday discount email. I have contacted the customer service, and Saad fixed my problem in less than 5 minutes.
24. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra IQOS UK
Hi, Ghazal.
Thank you for your kind words, we are happy to have managed to reach your expectations.
Our Customer Care team is always there and happy to support you; via phone, chat or email.
Have a great day.
Marion, IQOS Team
Excellent customer service
Excellent customer service, issue resolved quickly, and great support from Ed and Miriam!
24. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra IQOS UK
Hi, Aboudy.
Thank you for your kind words, we are happy to have managed to reach your expectations.
Our Customer Care team is always there and happy to support you; via phone, chat or email.
Have a great day.
Marion, IQOS Team
SAAD has been very helpful with my…
SAAD and BILAL have been very helpful with my problem. The experience was great as my issue wat solved in minutes.
24. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra IQOS UK
Hi, Mirela.
Thank you for your kind words, we are happy to have managed to reach your expectations.
Our Customer Care team is always there and happy to support you; via phone, chat or email.
Have a great day.
Marion, IQOS Team
Customer service was really nice and…
Customer service was really nice and the delivery was really quick. I’m happy with the company.
23. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra IQOS UK
Hi, Tttas.
Thank you for your kind words, we are happy to have managed to reach your expectations.
Our Customer Care team is always there and happy to support you; via phone, chat or email.
Have a great day.
Marion, IQOS Team
Awesome customer service - Thanks, Maria
Customer since 2017 - good products and amazing customer service still - Big thank to Maria, who's been of big help when I had an issue with website.
23. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra IQOS UK
Hi Remi, thank you so much for sharing your experience and for all the positive feedbacks. It makes us very happy that
you have sorted out a convenient solution for you with Maria.
Indeed, we do strive in continuously improving our products and services in order to offer the best IQOS experience to our customers and we are glad that you are enjoying yours so far. We are always here to help, therefore, do not hesitate in getting back in touch with us if needed.
Once again, thank you and all the best! Marion, IQOS Team
They support is amazing and very nice…
They support is amazing and very nice they have a lot of respect and try they best 100% recommend
23. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra IQOS UK
Hi Cadell, thank you for the positive feedback! Should you ever need support with your IQOS in the future, we are here to help. Indeed, our biggest focus it to do our best to always be available and supportive to our customers in order to offer them a pleasant and unique experience.
All the best. Marion, IQOS Team
Tina was fantastic at assisting me…
Tina was fantastic at assisting me today with my faulty device thank you very much for your assistance
21. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra IQOS UK
Hi, Soph.
Thank you for your kind words, we are happy to have managed to reach your expectations.
Our Customer Care team is always there and happy to support you; via phone, chat or email.
Have a great day.
Marion, IQOS Team
Solved my issue very nicely
Solved my issue very nicely, quickly and politely. Thank you.
21. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra IQOS UK
Hi, Ileana.
Thank you for your kind words, we are happy to have managed to reach your expectations.
Our Customer Care team is always there and happy to support you; via phone, chat or email.
Best wishes
Friendly customer service
I was on phone to a Daisy, she was a delight to talk to. Very friendly customer service and good smoking experience will definitely recommend to others looking for a cigarette alternative
21. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra IQOS UK
Hello, Arthur.
We are very happy to read that you are enjoying your IQOS and that you are satisfied with our services. Indeed, with IQOS, our aim is to provide adult smokers with better alternatives than cigarette smoking and a smooth switching process.
Have a good day.
He was very nice
He was very nice, he helped me very quickly and responsively, thank you very much
21. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra IQOS UK
Hi, Rotaru.
Thank you for your kind words, we are happy to have managed to reach your expectations.
Our Customer Care team is always there and happy to support you; via phone, chat or email.
Have a great day.
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