I had a subscription which I updated and it only triggered once. Going on the website and trying to edit it triggers a chain of errors, not doable. I ordered manually yesterday, got billed, but I didn... Vis mer
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Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
I didn’t think the company would care so much to even call the customers and ask them about their iqos experience. The CS officer was very nice and also the company offered a £10 purchase for 3 packet... Vis mer
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Just spoke with Hasnaa on the customer care team regarding my positive experience with ZYN. Great products and great to have "dry" nicotine pouches in addition to "wet" pouches which are not to everyo... Vis mer
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My call was taken by Azzy, he was exceptionally helpful and dealt with my login in problem quickly and professionally. I was expecting a longwinded conversation because I had stupidly caused my own pr... Vis mer
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Informasjon om virksomheten
Om IQOS UK
Skrevet av virksomheten
Welcome to IQOS! If you’re an adult smoker looking for a better alternative to continued smoking, IQOS is here to support you in your journey. Our heat-not burn products combine an electronic device IQOS, with specially designed tobacco sticks called HEETS and TEREA. IQOS also heats tobacco-free sticks called LEVIA. IQOS and heat-not-burnsticks are not risk-free. HEETS ,TEREA and LEVIA contain nicotine, which are addictive. For adult use only.
Try IQOS ILUMA ONE for £5. Use our ILUMA ONE heated tobacco device for 14 days before deciding to buy.
Welcome to VEEV One! If you are an adult vaper looking for a new vape that offers a range of flavours, VEEV One is here for you. VEEV One is an affordable, user-friendly pod-based vape device. We offer 2000 puffs* in our starter kit for only £9.99, as well as a range of 12 different pods flavours to choose from. VEEV One Pods contain nicotine, which are addictive. For adult use only.
Kontaktopplysninger
Storbritannia
- 0800 432 0000
- iqos.com/gb/en
4,4
Enestående
10k anmeldelser
Ingen tidligere historie av å be om anmeldelser
Denne virksomheten har ikke oppfordret kundene i det siste, og anmeldelser er derfor kanskje ikke representative
Har svart på 99 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av 24 timer
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Maria is great helper!
4. august 2026
Anmeldelse skrevet uten oppfordring
Svar fra IQOS UK
Hi Sofia, thank you for taking the time in leaving us a feedback. We are very happy to read that you love your IQOS and that you are glad with our customer care team and the support they have provided to you so far. We are always aiming in doing our best to keep our customers satisfied.
Thanks again for the review! Marion, IQOS Team
Nice and easy
Nice and easy, my question was answered. Maria was very polite and helpful
4. august 2026
Anmeldelse skrevet uten oppfordring
Svar fra IQOS UK
Hi, thank you for your kind words, we are happy to have managed to reach your expectations.
Our Customer Care team is always there and happy to support you; via phone, chat or email.
Have a great day.
Marion, IQOS Team
The IQOS team are so supportive
The IQOS team are so supportive during your journey . Sakina advised me of offers and the iQOS club so that I can receive future offers . We discussed the product and she was extremely helpful .
4. august 2026
Anmeldelse skrevet uten oppfordring
Svar fra IQOS UK
Hi, we want to thank for your kind words and we are happy to have managed to reach your expectations.
Our Customer Care team is always there and happy to support you; via phone, chat or email.
Have a great day.
Marion, IQOS Team
Order of new device
A very easy and helpful customer service agent.
A big thank you to Jason, who guided me through the ordering process, and assisted with all my questions. As usual, IQOS really stands out above the others, for quality, service and price.
4. august 2026
Anmeldelse skrevet uten oppfordring
Svar fra IQOS UK
Hi Michael, thank you for the positive feedback! Should you ever need support with your IQOS in the future, we are here to help. Indeed, our biggest focus it to do our best to always be available and supportive to our customers in order to offer them a pleasant and unique experience.
All the best. Marion, IQOS Team
super friendly efficient service
Daisy gave super friendly efficient service, very supportive and knowledgeable about products , happy customer 😀
4. august 2026
Anmeldelse skrevet uten oppfordring
Svar fra IQOS UK
Hi Brian, thank you for the kind words.
I am happy that you have been satisfied with the support given to you and should you ever need us again, we are always here to help.
We wish you all the best.
Marion, IQOS Team
Very good customer service
Very good customer service. Had an issue that I created and Tina solved it for me very quickly.
3. august 2026
Anmeldelse skrevet uten oppfordring
Svar fra IQOS UK
Hi, Flavia.
Thank you for your kind words, we are happy to have managed to reach your expectations.
Our Customer Care team is always there and happy to support you; via phone, chat or email.
Have a great day.
Marion, IQOS Team
As member I really love the fast e…
As a member I really love the fast e genuine chat with the costume service! Really helpful! Great company
3. august 2026
Anmeldelse skrevet uten oppfordring
Svar fra IQOS UK
Hi Aboadje, thank you for the positive feedback! Should you ever need support with your IQOS in the future, we are here to help. Indeed, our biggest focus it to do our best to always be available and supportive to our customers in order to offer them a pleasant and unique experience.
All the best. Marion, IQOS Team
Tina has been very helpful and kind…
Tina has been very helpful and kind trying to deal with my delivery issue
1. august 2026
Anmeldelse skrevet uten oppfordring
Svar fra IQOS UK
Hi Aurora, thank you so much for sharing your experience and for all the positive feedback.
It makes us very happy that you have sorted out a convenient solution for you with Tina.
Indeed, we do strive in continuously improving our products and services in order to offer the best IQOS experience to our customers and we are glad that you are enjoying yours so far. We are always here to help, therefore, do not hesitate in getting back in touch with us if needed.
Once again, thank you and all the best!
Marion, IQOS Team
Bilal was very courteous and understood…
Bilal was very courteous and understood my issue instantly and resolved the matter
31. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra IQOS UK
Hi Jamal, thank you for the kind words.
I am happy that you have been satisfied with the support given to you and should you ever need us again, we are always here to help.
We wish you all the best.
Mario, IQOS Team
Svar fra IQOS UK
Hi, thank you for your kind words, we are happy to have managed to reach your expectations.
Our Customer Care team is always there and happy to support you; via phone, chat or email.
Have a great day.
Marion, IQOS Team
Excellent customer service and fast…
Excellent customer service from Ed and fast delivery of solutions. Thank you!
31. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra IQOS UK
Hi Ana, thank you for the kind words.
I am happy that you have been satisfied with the support given to you and should you ever need us again, we are always here to help.
We wish you all the best.
Marion, IQOS Team
I had most amazing supporting customer…
I had most amazing supporting customer service expert Redouane.
30. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra IQOS UK
Hi Zane, thank you for the kind words.
I am happy that you have been satisfied with the support given to you and should you ever need us again, we are always here to help.
We wish you all the best.
Marion, IQOS Team
Ed was very helpful today.
Ed was very helpful today.
30. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra IQOS UK
Hi Karen, thank you for the kind words.
I am happy that you have been satisfied with the support given to you and should you ever need us again, we are always here to help.
We wish you all the best.
Marion, IQOS Team
Jasmine was very helpful and explained…
Jasmine was very helpful and explained clear everything i needed.
30. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra IQOS UK
Hi Mihail, thank you for the kind words.
I am happy that you have been satisfied with the support given to you and should you ever need us again, we are always here to help.
We wish you all the best.
Marion, IQOS Team
Good throughout
Good throughout, swift and to the point, in there got the job done, no problem, thanks to ED
30. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra IQOS UK
Hi, Mark.
Thank you for your kind words, we are happy to have managed to reach your expectations.
Our Customer Care team is always there and happy to support you; via phone, chat or email.
Have a great day.
Marion, IQOS Team
My experience and communication with…
My experience and communication with Redouane (Iqos Customer Services) was extremely productive and respectful. He rectified my issue in an extremely professional manner and in my opinion an asset to the company.
29. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra IQOS UK
Hi Jim, thank you so much for sharing your experience and for all the positive feedback. It makes us very happy that
you have sorted out a convenient solution for you with Redouane.
Indeed, we do strive in continuously improving our products and services in order to offer the best IQOS experience to our customers and we are glad that you are enjoying yours so far. We are always here to help, therefore, do not hesitate in getting back in touch with us if needed.
Once again, thank you and all the best!
Marion, IQOS Team
They have promised to deliver today
They have promised to deliver today, and after the bot transfer to Saad, all was well.
29. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra IQOS UK
Hi, Bins.
Thank you for your kind words, we are happy to have managed to reach your expectations.
Our Customer Care team is always there and happy to support you; via phone, chat or email.
Have a great day.
Marion, IQOS Team
Svar fra IQOS UK
Hi Hassen, thank you for the kind words.
I am happy that you have been satisfied with the support given to you and should you ever need us again, we are always here to help.
We wish you all the best.
Marion, IQOS Team
L'appareil est très bien
L'appareil est très bien, mais le goût des bâtonnets terea n'a rien à voir avec les heets où ont pouvais avoir le goût du produit. La marque terea est fade. Quelques soit le la saveur que je choisis. Il faut absolument améliorer cela.
3. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra IQOS UK
Hello Nana,
We’re truly sorry to hear about your experience and understand how frustrating this must have been for you.
As this Trustpilot page is for IQOS UK, we unfortunately don’t have access to order details or systems for other countries. To ensure you receive the best possible support, we kindly invite you to contact the IQOS Customer Care team in France, who will be best equipped to assist you.
You can find their contact details on the official IQOS France website.
Thank you for taking the time to share your feedback.
Warm regards,
The IQOS UK Team
Great customer support
Tina from customer support team was very helpful and attentive. While my issue wasn’t resolved as expected, she offered a great alternative and we managed to reach a resolution.
28. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra IQOS UK
Hi, Jonas.
Thank you for your kind words, we are happy to have managed to reach your expectations.
Our Customer Care team is always there and happy to support you; via phone, chat or email.
Have a great day.
Marion, IQOS Team
Dette er Trustpilot
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Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
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