I had a fantastic experience with customer service! The agent was exceptionally helpful, patient, and polite throughout our interaction. They took the time to truly listen to my concerns, answered all... Vis mer
Selskapet har svart
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Just spoke with Hasnaa on the customer care team regarding my positive experience with ZYN. Great products and great to have "dry" nicotine pouches in addition to "wet" pouches which are not to everyo... Vis mer
Selskapet har svart
I ordered from IQOS UK with next‑day delivery guaranteed for orders placed before 8pm. My order met the criteria, yet the courier tracking showed the parcel hadn’t even been dispatched a day later.... Vis mer
Selskapet har svart
My call was taken by Azzy, he was exceptionally helpful and dealt with my login in problem quickly and professionally. I was expecting a longwinded conversation because I had stupidly caused my own pr... Vis mer
Selskapet har svart
Informasjon om virksomheten
Om IQOS UK
Skrevet av virksomheten
Welcome to IQOS! If you’re an adult smoker looking for a better alternative to continued smoking, IQOS is here to support you in your journey. Our heat-not burn products combine an electronic device IQOS, with specially designed tobacco sticks called HEETS and TEREA. IQOS also heats tobacco-free sticks called LEVIA. IQOS and heat-not-burnsticks are not risk-free. HEETS ,TEREA and LEVIA contain nicotine, which are addictive. For adult use only.
Try IQOS ILUMA ONE for £5. Use our ILUMA ONE heated tobacco device for 14 days before deciding to buy.
Welcome to VEEV One! If you are an adult vaper looking for a new vape that offers a range of flavours, VEEV One is here for you. VEEV One is an affordable, user-friendly pod-based vape device. We offer 2000 puffs* in our starter kit for only £9.99, as well as a range of 12 different pods flavours to choose from. VEEV One Pods contain nicotine, which are addictive. For adult use only.
Kontaktopplysninger
Storbritannia
- 0800 432 0000
- iqos.com/gb/en
4,4
Enestående
10k anmeldelser
Ingen tidligere historie av å be om anmeldelser
Denne virksomheten har ikke oppfordret kundene i det siste, og anmeldelser er derfor kanskje ikke representative
Har svart på 99 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av 24 timer
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Solved my issue very nicely
Solved my issue very nicely, quickly and politely. Thank you.
21. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra IQOS UK
Hi, Ileana.
Thank you for your kind words, we are happy to have managed to reach your expectations.
Our Customer Care team is always there and happy to support you; via phone, chat or email.
Best wishes
Friendly customer service
I was on phone to a Daisy, she was a delight to talk to. Very friendly customer service and good smoking experience will definitely recommend to others looking for a cigarette alternative
21. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra IQOS UK
Hello, Arthur.
We are very happy to read that you are enjoying your IQOS and that you are satisfied with our services. Indeed, with IQOS, our aim is to provide adult smokers with better alternatives than cigarette smoking and a smooth switching process.
Have a good day.
He was very nice
He was very nice, he helped me very quickly and responsively, thank you very much
21. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra IQOS UK
Hi, Rotaru.
Thank you for your kind words, we are happy to have managed to reach your expectations.
Our Customer Care team is always there and happy to support you; via phone, chat or email.
Have a great day.
Customer service at Iqos is always on…
Customer service at Iqos is always on point , the referral system and their rewards is at the top of any company out there . But shoutout to Oumaima for her fast reply and resolving my query in less than 5 minutes . Cheers guys !
21. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra IQOS UK
Hi, Marian.
Thank you for your kind words, we are happy to have managed to reach your expectations.
Our Customer Care team is always there and happy to support you; via phone, chat or email.
Have a great day.
Marion, IQOS Team
Ed was fantastic
Ed was fantastic. He was polite, friendly and patient whist looking into a question I had concerning an email I received from Iqos today and our call came to a satisfactory conclusion in a timely manner. Thats not to say I was rushed in any way in fact I have always been asked if there I had any further questions or wanted to discuss concerning Iqos.
Over the years I have had contacted on occasion the Iqos helpdesk and I can honestly say I have never been disappointed with the result. Any questions I may have had have always been resolved during the call. Clear instructions for any next steps to be taken either by Iqos or myself and most importantly the next steps plan has always ended successfully without having to contact Iqos for a 2nd time.
I only wish this customer service framework was shared and embraced by other large corporations.
From a customer perspective it is 2nd to none.
21. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra IQOS UK
Hi Chris, thank you so much for sharing your experience and for all the positive feedbacks. It makes us very happy that
we have sorted out a convenient solution for you .
Indeed, we do strive in continuously improving our products and services in order to offer the best IQOS experience to our customers and we are glad that you are enjoying yours so far. We are always here to help, therefore, do not hesitate in getting back in touch with us if needed.
Once again, thank you and all the best! Marion, IQOS Team
Helpful and prompt and effective…
Helpful and prompt and effective communication with ED who was most efficient.
21. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra IQOS UK
Hi, Ashok.
Thank you for your kind words, we are happy to have managed to reach your expectations.
Our Customer Care team is always there and happy to support you; via phone, chat or email.
Have a great day.
Marion, IQOS Team
Svar fra IQOS UK
Hi, Finn.
Thank you for your kind words, we are happy to have managed to reach your expectations.
Our Customer Care team is always there and happy to support you; via phone, chat or email.
Have a great day.
Marion, IQOS Team
Iqos are always very efficient and this…
Iqos are always very efficient and this time Jasmine helped me through everything with clear and easy to follow instructions!
16. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra IQOS UK
Hi, Elisabeth.
Thank you for your kind words, we are happy to have managed to reach your expectations.
Our Customer Care team is always there and happy to support you; via phone, chat or email.
Have a great day.
Marion, IQOS Team
Great customer service
Great customer service! Very helpful, fast and friendly:)
16. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra IQOS UK
Hi, Karolina.
Thank you for your kind words, we are happy to have managed to reach your expectations.
Our Customer Care team is always there and happy to support you; via phone, chat or email.
Have a great day.
Marion, IQOS Team
It helps with smoking and value for…
It helps with smoking and value for money
9. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra IQOS UK
Hi, thank you for the kind words.
I am happy that you have been satisfied with the support given to you and should you ever need us again, we are always here to help.
We wish you all the best.
Marion, IQOS Team
Agent named Maria helped me with the…
Agent named Maria helped me with the issue that I had with my order. Wonderful service!
15. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra IQOS UK
Hi, Alex.
Thank you for your kind words, we are happy to have managed to reach your expectations.
Our Customer Care team is always there and happy to support you; via phone, chat or email.
Have a great day.
Marion, IQOS Team
Very polite and service great
Very polite and service great
15. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra IQOS UK
Hi Leslie, thank you for the kind words.
I am happy that you have been satisfied with the support given to you and should you ever need us again, we are always here to help.
We wish you all the best.
Marion, IQOS Team
First order from them
First order from them. Cruelly cocked up, sending a withdrawals suffering customer a single tub of 10 ZYN rather than the order of 10 tubs of regular size.
Live chat handler "Maria" needed me to repeat my issue at first. They were at least charming and sent another message to keep the chat from automatically disconnecting whilst I struggled to get a picture. They seemed to be doing their best within the limited framework available to them.
*update* Replacement package arrived soon after. It was 10 tubs of 10, which was*still* only half of my order.
There doesn't seem to be malice. Just incompetence. I'm unlikely to order direct from the company again. I'll find another, more reliable online store.
15. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra IQOS UK
Hi,
thank you so much for sharing your experience and for the positive feedback. It makes us very happy that
you have sorted out a convenient solution for you with Maria.
We do strive in continuously improving our products and services in order to offer the best IQOS experience to our customers. We are always here to help, therefore, do not hesitate in getting back in touch with us if needed.
Marion, IQOS Team
Farouk was very polite and helpful.
Farouk was very polite and helpful.
15. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra IQOS UK
Hi, thank you for the kind words.
I am happy that you have been satisfied with the support given to you and should you ever need us again, we are always here to help.
We wish you all the best.
Marion, IQOS Team
First time seeing these devices and…
Edit: unfortunately I’ve dropped the stars to one. I’m a new customer and I ordered the kit at £19 but the wrong colour was selected so it was cancelled within the half hour window and when trying to order the colour I wanted they tried to charge me £29 and said I no longer qualify as a new customer. Stay clear from these gangsters.
First time seeing these devices and they’re amazing. Was having issues with ordering and Saad was an amazing help and gave me the information I needed to place an order. Thank you
15. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra IQOS UK
Hi Sp, we are very sorry you feel this way.
We have contacted you privately as we'd like to provide you with the necessary support.
We kindly advise you to check your email address you used for registering Trust Pilot, you should have received an email.
Also, please note that maybe the message has landed into the “spam” section of your mailbox.
We hope to hear back from you soon.
Marion, IQOS Team
Excellent and fast customer service.
25. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra IQOS UK
Hi, Małgorzata.
Thank you for your kind words, we are happy to have managed to reach your expectations.
Our Customer Care team is always there and happy to support you; via phone, chat or email.
Have a great day.
Marion, IQOS Team
The customer service was again first…
The customer service was again first rate (not that I have had much cause to contact them) Azzy dealt with my query in a professional and timely manner and was able to answer all my questions in one call. Just goes to prove that great customer service is not difficult to provide, I wish all businesses could be as good.
13. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra IQOS UK
Hi, Colin.
Thank you for your kind words, we are happy to have managed to reach your expectations.
Our Customer Care team is always there and happy to support you; via phone, chat or email.
Have a great day.
Marion, IQOS Team
The customer service was outstanding…
The customer service was outstanding and the advisor went out his way to help me and explained to me extremely nicely.
14. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra IQOS UK
Hi, Usha.
Thank you for your kind words, we are happy to have managed to reach your expectations.
Our Customer Care team is always there and happy to support you; via phone, chat or email.
Have a great day.
Marion, IQOS Team
I love Iqos and Sakina was absolutely…
I love Iqos and Sakina was absolutely lovely and helpful
13. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra IQOS UK
Hi Andreea, thank you for the kind words.
I am happy that you have been satisfied with the support given to you and should you ever need us again, we are always here to help.
We wish you all the best.
Marion, IQOS Team
Farouk was great when he called and the…
Farouk was great when he called and the products have all been great too.
9. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra IQOS UK
Hello, Nick. We are very happy to read that you are enjoying your IQOS and that you are satisfied with our services. Indeed, with IQOS, our aim is to provide adult smokers with better alternatives than cigarette smoking and a smooth switching process.
Have a good day.
Dette er Trustpilot
Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.
Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
Lær om anmeldelsesprosessen på Trustpilot.
Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.
Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.