Just spoke with Hasnaa on the customer care team regarding my positive experience with ZYN. Great products and great to have "dry" nicotine pouches in addition to "wet" pouches which are not to everyo... Vis mer
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Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
My call was taken by Azzy, he was exceptionally helpful and dealt with my login in problem quickly and professionally. I was expecting a longwinded conversation because I had stupidly caused my own pr... Vis mer
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I spoke with one of your representatives his name is AZZY I have to say he was extremely helpful very knowledgeable and polite. He is an asset to your company. Please send him many thanks. Kind... Vis mer
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I had a subscription which I updated and it only triggered once. Going on the website and trying to edit it triggers a chain of errors, not doable. I ordered manually yesterday, got billed, but I didn... Vis mer
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Informasjon om virksomheten
Om IQOS UK
Skrevet av virksomheten
Welcome to IQOS! If you’re an adult smoker looking for a better alternative to continued smoking, IQOS is here to support you in your journey. Our heat-not burn products combine an electronic device IQOS, with specially designed tobacco sticks called HEETS and TEREA. IQOS also heats tobacco-free sticks called LEVIA. IQOS and heat-not-burnsticks are not risk-free. HEETS ,TEREA and LEVIA contain nicotine, which are addictive. For adult use only.
Try IQOS ILUMA ONE for £5. Use our ILUMA ONE heated tobacco device for 14 days before deciding to buy.
Welcome to VEEV One! If you are an adult vaper looking for a new vape that offers a range of flavours, VEEV One is here for you. VEEV One is an affordable, user-friendly pod-based vape device. We offer 2000 puffs* in our starter kit for only £9.99, as well as a range of 12 different pods flavours to choose from. VEEV One Pods contain nicotine, which are addictive. For adult use only.
Kontaktopplysninger
Storbritannia
- 0800 432 0000
- iqos.com/gb/en
4,4
Enestående
10k anmeldelser
Ingen tidligere historie av å be om anmeldelser
Denne virksomheten har ikke oppfordret kundene i det siste, og anmeldelser er derfor kanskje ikke representative
Har svart på 99 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av 24 timer
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Daisy was professional
Daisy was professional, courteous, easy to talk to and knowledgeable
31. august 2026
Anmeldelse skrevet uten oppfordring
Svar fra IQOS UK
Hi, thank you for the kind words.
I am happy that you have been satisfied with the support given to you and should you ever need us again, we are always here to help.
We wish you all the best.
Marion, IQOS Team
Great customer service from Freddie at…
Great customer service from Freddie at Whitecity Westfield.
30. august 2026
Anmeldelse skrevet uten oppfordring
Svar fra IQOS UK
Hi Daniella, thank you for the positive feedback! Should you ever need support with your IQOS in the future, we are here to help. Indeed, our biggest focus it to do our best to always be available and supportive to our customers in order to offer them a pleasant and unique experience.
All the best. Marion, IQOS Team
Saad was excellent
Saad was excellent in sorting my problem out of not being able to order products from the IQOS website. The website is very slow and is not easy to use with the delays.
28. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra IQOS UK
Hi Simon, thank you so much for sharing your experience and feedback.
It makes us very happy that you have sorted out a convenient solution for you with Saad.
We are always here to help, therefore, do not hesitate in getting back in touch with us if needed.
Once again, thank you and all the best!
Marion, IQOS Team
Thank you Hasnaa for a lovely chat was…
Thank you Hasnaa for a lovely chat was very helpful. Very good customer service!
28. august 2026
Anmeldelse skrevet uten oppfordring
Svar fra IQOS UK
Hi Maria ,thank you for the positive feedback!
Should you ever need support with your IQOS in the future, we are here to help. Indeed, our biggest focus it to do our best to always be available and supportive to our customers in order to offer them a pleasant and unique experience.
All the best.
Marion, IQOS Team
I received very polite and…
I received very polite and understanding service. This is great.
28. august 2026
Anmeldelse skrevet uten oppfordring
Svar fra IQOS UK
Hi, Zubeyde.
Thank you for your kind words, we are happy to have managed to reach your expectations.
Our Customer Care team is always there and happy to support you; via phone, chat or email.
Have a great day.
Marion, IQOS Team
IT PROBLEMS persist but agent helped with alternative solution
After 3 prior attempted resolutions finally Ms Daisy helped find a solution.
The issue had been with Iqos IT systems where payment links were not being received.
Finally ms Daisy sent to an alternative email which worked .
28. august 2026
Anmeldelse skrevet uten oppfordring
Svar fra IQOS UK
Hi Gul, thanks for the positive review.
We are happy that Daisy was able to help you.
Our Customer Care team is always there and happy to support you; via phone, chat or email.
Have a great day.
Marion, IQOS Team
AI slop website
I had a subscription which I updated and it only triggered once. Going on the website and trying to edit it triggers a chain of errors, not doable. I ordered manually yesterday, got billed, but I didn't get any confirmation this time around. The customer chat and the website dev/maintenance seems to have moved to AI slop. Could you check order 1079519815
27. august 2026
Anmeldelse skrevet uten oppfordring
Svar fra IQOS UK
Hi Cosmin, we are very sorry you feel this way.
We have contacted you privately as we'd like to provide you with the necessary support.
We kindly advise you to check your email address you used for registering Trust Pilot, you should have received an email. Also, please note that maybe the message has landed into the “spam” section of your mailbox.
We hope to hear back from you soon.
Marion, IQOS Team
Farouk was very helpful with my order…
Farouk was very helpful with my order and another problem
26. august 2026
Anmeldelse skrevet uten oppfordring
Svar fra IQOS UK
Hi Shane, thank you for the kind words.
I am happy that you have been satisfied with the support given to you and should you ever need us again, we are always here to help.
We wish you all the best.
Marion, IQOS Team
Maria sorted it
When the AI bot couldn't help, I was immediately transferred to a person. Maria, the person who helped went through everything and sorted the problem out, gave me all the information I needed and made it hassle free. They were courteous, concise and efficient. I couldnt have asked for more really.
26. august 2026
Anmeldelse skrevet uten oppfordring
Svar fra IQOS UK
Hi Thomas, thank you for the positive feedback!
Should you ever need support with your IQOS in the future, we are here to help. Indeed, our biggest focus it to do our best to always be available and supportive to our customers in order to offer them a pleasant and unique experience.
Have a great day!
Marion, IQOS Team
Hasnaa was polite and lovely to talk to…
Hasnaa was polite and lovely to talk to am very happy with the service provided
26. august 2026
Anmeldelse skrevet uten oppfordring
Svar fra IQOS UK
Hi, Emma.
Thank you for your kind words, we are happy to have managed to reach your expectations.
Our Customer Care team is always there and happy to support you; via phone, chat or email.
Have a great day.
Marion, IQOS Team
Hasnaa was very helpful friendly and…
Hasnaa was very helpful friendly and professional listened to my concerns and called me back as promised due to a problem with her pc Thankyou Hasnaa
25. august 2026
Anmeldelse skrevet uten oppfordring
Svar fra IQOS UK
Hi, thank you for the kind words.
I am happy that you have been satisfied with the support given to you and should you ever need us again, we are always here to help.
We wish you all the best.
Marion, IQOS Team
Latiya was fantastic
Latiya was fantastic, she showed me the different models of heat sticks and helped me find my favourite colour. She let my friend sit and gave her water because she had tension headaches. AbdulAziz the manager was also very kind and welcoming and made very nice conversation! This was the White City branch
25. august 2026
Anmeldelse skrevet uten oppfordring
Svar fra IQOS UK
Hi, thank you for the positive feedback!
Should you ever need support with your IQOS in the future, we are here to help. Indeed, our biggest focus it to do our best to always be available and supportive to our customers in order to offer them a pleasant and unique experience.
All the best.
Marion, IQOS Team
Daisy was extremely helpful
Daisy was extremely helpful, very friendly and knowledgeable about the products,really great customer service
24. august 2026
Anmeldelse skrevet uten oppfordring
Svar fra IQOS UK
Hi Caroline, thank you for the kind words.
I am happy that you have been satisfied with the support given to you and should you ever need us again, we are always here to help.
We wish you all the best.
Marion, IQOS Team
I don’t regret switching from…
I don’t regret switching from cigarettes to IQOS at all. It’s been great. Thank you!
24. august 2026
Anmeldelse skrevet uten oppfordring
Svar fra IQOS UK
Hello, Shukhratjon.
We are very happy to read that you are enjoying your IQOS and that you are satisfied with our services. Indeed, with IQOS, our aim is to provide adult smokers with better alternatives than cigarette smoking and a smooth switching process.
Have a good day.
Maria was extremely patient and…
Maria was extremely patient and professional. Helped me quite quickly and she was reassuring. Top service!
23. august 2026
Anmeldelse skrevet uten oppfordring
Svar fra IQOS UK
Hi Beata, thank you for the kind words.
I am happy that you have been satisfied with the support given to you and should you ever need us again, we are always here to help.
We wish you all the best.
Marion, IQOS Team
After being asked lots of questions…
After being asked lots of questions regarding my problem I was told that investigation team will take over and I then requested an email confirmation which guess what 3 days later I didn’t receive it yet. All for a reward that was never sent to me.
20. august 2026
Anmeldelse skrevet uten oppfordring
Svar fra IQOS UK
Hi Corina Elena, we are very sorry you feel this way.
We'd like to stress that we are taking this seriously and mean to resolve your issue as soon as possible.
In the meantime, we have contacted you privately as we'd like to provide you with the necessary support.
We kindly advise you to check your email address you used for registering Trust Pilot, you should have received an email. Also, please note that maybe the message has landed into the “spam” section of your mailbox.
We hope to hear back from you soon.
Marion, IQOS Team
I had issue with my order delivery…
I had issue with my order delivery yesterday, and I contacted customer service team today. AZZY was very polite, friendly, helpful and committed to resolve the issue. I very much appreciate his support.
22. august 2026
Anmeldelse skrevet uten oppfordring
Svar fra IQOS UK
Hi Elitsa, thank you for the kind words.
I am happy that you have been satisfied with the support given to you and should you ever need us again, we are always here to help.
We wish you all the best.
Marion, IQOS Team
Maria was amazing
Maria is great, so kind so helpful, so quick and lovely, she helped sort out my issue in minutes that I struggled for half an hour and stayed with me while I try again to avoid any further issues, I really appreciate her help!
21. august 2026
Anmeldelse skrevet uten oppfordring
Svar fra IQOS UK
Hi Selin, thank you so much for sharing your experience and for all the positive feedbacks. It makes us very happy that
you have sorted out a convenient solution for you with Maria.
Indeed, we do strive in continuously improving our products and services in order to offer the best IQOS experience to our customers and we are glad that you are enjoying yours so far. We are always here to help, therefore, do not hesitate in getting back in touch with us if needed.
Once again, thank you and all the best! Marion, IQOS Team
Helpful and very friendly
20. august 2026
Anmeldelse skrevet uten oppfordring
Svar fra IQOS UK
Hi, thank you for the kind words.
I am happy that you have been satisfied with the support given to you and should you ever need us again, we are always here to help.
We wish you all the best.
Marion, IQOS Team
Svar fra IQOS UK
Hi, Mioara Mariana.
Thank you for your kind words, we are happy to have managed to reach your expectations.
Our Customer Care team is always there and happy to support you; via phone, chat or email.
Have a great day.
Marion, IQOS Team
Dette er Trustpilot
Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.
Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
Lær om anmeldelsesprosessen på Trustpilot.
Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.
Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.