Just spoke with Hasnaa on the customer care team regarding my positive experience with ZYN. Great products and great to have "dry" nicotine pouches in addition to "wet" pouches which are not to everyo... Vis mer
Selskapet har svart
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
My call was taken by Azzy, he was exceptionally helpful and dealt with my login in problem quickly and professionally. I was expecting a longwinded conversation because I had stupidly caused my own pr... Vis mer
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I spoke with one of your representatives his name is AZZY I have to say he was extremely helpful very knowledgeable and polite. He is an asset to your company. Please send him many thanks. Kind... Vis mer
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I had a subscription which I updated and it only triggered once. Going on the website and trying to edit it triggers a chain of errors, not doable. I ordered manually yesterday, got billed, but I didn... Vis mer
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Informasjon om virksomheten
Om IQOS UK
Skrevet av virksomheten
Welcome to IQOS! If you’re an adult smoker looking for a better alternative to continued smoking, IQOS is here to support you in your journey. Our heat-not burn products combine an electronic device IQOS, with specially designed tobacco sticks called HEETS and TEREA. IQOS also heats tobacco-free sticks called LEVIA. IQOS and heat-not-burnsticks are not risk-free. HEETS ,TEREA and LEVIA contain nicotine, which are addictive. For adult use only.
Try IQOS ILUMA ONE for £5. Use our ILUMA ONE heated tobacco device for 14 days before deciding to buy.
Welcome to VEEV One! If you are an adult vaper looking for a new vape that offers a range of flavours, VEEV One is here for you. VEEV One is an affordable, user-friendly pod-based vape device. We offer 2000 puffs* in our starter kit for only £9.99, as well as a range of 12 different pods flavours to choose from. VEEV One Pods contain nicotine, which are addictive. For adult use only.
Kontaktopplysninger
Storbritannia
- 0800 432 0000
- iqos.com/gb/en
4,4
Enestående
10k anmeldelser
Ingen tidligere historie av å be om anmeldelser
Denne virksomheten har ikke oppfordret kundene i det siste, og anmeldelser er derfor kanskje ikke representative
Har svart på 99 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av 24 timer
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Customer Service
Needed a new Iqos machine and Lily was of great help, easy to talk to and great attitude!
3. september 2026
Anmeldelse skrevet uten oppfordring
Svar fra IQOS UK
Hi Nadim, thank you for the kind words.
I am happy that you have been satisfied with the support given to you and should you ever need us again, we are always here to help.
We wish you all the best.
Marion, IQOS Team
Great customer service
Great customer service! Farouk was very friendly and helpful. He offered me a fantastic deal at a really low price. I'm very happy with the overall experience
3. september 2026
Anmeldelse skrevet uten oppfordring
Svar fra IQOS UK
Hello, Katarzyna. We are very happy to read that you are enjoying your IQOS and that you are satisfied with our services. Indeed, with IQOS, our aim is to provide adult smokers with better alternatives than cigarette smoking and a smooth switching process.
Have a good day.
Bilal from Customer Service was most…
Bilal from Customer Service was most helpful and resolved my issue.
3. september 2026
Anmeldelse skrevet uten oppfordring
Svar fra IQOS UK
Hi S, thank you for the positive feedback! Should you ever need support with your IQOS in the future, we are here to help. Indeed, our biggest focus it to do our best to always be available and supportive to our customers in order to offer them a pleasant and unique experience.
All the best. Marion, IQOS Team
Maria dealt with my 2 queries…
Maria dealt with my 2 queries professionally and efficiently all issues dealt with and resolved
3. september 2026
Anmeldelse skrevet uten oppfordring
Svar fra IQOS UK
Hi, Paul.
Thank you for your kind words, we are happy to have managed to reach your expectations.
Our Customer Care team is always there and happy to support you; via phone, chat or email.
Have a great day.
Marion, IQOS Team
great customer service experience
3. september 2026
Anmeldelse skrevet uten oppfordring
Svar fra IQOS UK
Hi Wei, thank you for the kind words.
I am happy that you have been satisfied with the support given to you and should you ever need us again, we are always here to help.
Have a Great day.
Marion, IQOS Team
Fast with solution and helpful with…
Fast with solution and helpful with everything.
3. september 2026
Anmeldelse skrevet uten oppfordring
Svar fra IQOS UK
Hi, Fabio.
Thank you for your kind words.
Our Customer Care team is always there and happy to support you; via phone, chat or email.
Have a great day.
Marion, IQOS Team
Hasnaa was very patient and helpful.
Hasnaa was very patient and helpful.
3. september 2026
Anmeldelse skrevet uten oppfordring
Svar fra IQOS UK
Hi Miriam, thank you for the kind words.
I am happy that you have been satisfied with the support given to you and should you ever need us again, we are always here to help.
We wish you all the best.
Marion, IQOS Team
⭐⭐⭐⭐⭐ Daisy was absolutely…
⭐⭐⭐⭐⭐ Daisy was absolutely fantastic—friendly, helpful and very professional. Excellent customer service!
2. september 2026
Anmeldelse skrevet uten oppfordring
Svar fra IQOS UK
Hi, Mehrdad.
Thank you for your kind words, we are happy to have managed to reach your expectations.
Our Customer Care team is always there and happy to support you; via phone, chat or email.
Have a great day.
Marion, IQOS Team
Svar fra IQOS UK
Hi, Ewa.
Thank you for your kind words, we are happy to have managed to reach your expectations.
Our Customer Care team is always there and happy to support you; via phone, chat or email.
Have a great day.
Marion, IQOS Team
Good customer service
Didn't have to wait too long to get through to customer service. Daisy the lady I spoke with was most helpful, resolved my issue with my subscription order in no time. Very pleasant. A food experience.
2. september 2026
Anmeldelse skrevet uten oppfordring
Svar fra IQOS UK
Hi Annie, thank you for the kind words.
I am happy that you have been satisfied with the support given to you and should you ever need us again, we are always here to help.
We wish you all the best.
Marion, IQOS Team
Svar fra IQOS UK
Hi Dovydas, thank you for the kind words.
I am happy that you have been satisfied with the support given to you and should you ever need us again, we are always here to help.
We wish you all the best.
Marion, IQOS Team
All is fine until there is an issue
All is fine until there is an issue. DPD lost my subscription order worth £200. It was supposed to be delivered on Saturday, today is Wednesday and DPD confirmed the parcel is nowhere to be found and to contact iqos directly. First, I was given the false information by the advisor that parcel was delivered. It wasn’t delivered as it’s being considered lost by DPD. I insisted and then they checked properly and it’s indeed not delivered. Then I was told to wait 3 days for an investigation. No ticket or reference number given so I would know it’s being looked into. Asking customer to wait for a week for tobacco sticks delivery is pointless as I needed to get them somewhere else anyway. I cancelled my subscription and won’t be ordering any more due to their lack of understanding and unwillingness to help with a lost parcel. Extremely unhappy as iqos user for 7 years now. The service is so much better abroad than the UK one. Not recommend. Better buy the sticks in physical shop.
1. september 2026
Anmeldelse skrevet uten oppfordring
Svar fra IQOS UK
Hi Meg, we are very sorry you feel this way.
We'd like to stress that we are taking this seriously and mean to resolve your issue as soon as possible.
In the meantime, we have contacted you privately as we'd like to provide you with the necessary support.
We kindly advise you to check your email address you used for registering Trust Pilot, you should have received an email. Also, please note that maybe the message has landed into the “spam” section of your mailbox.
We hope to hear back from you soon.
Marion, IQOS Team
Birthday present reloaded 😊
So today is my birthday, and I received a discount of 30%, which I intended to use. Upon checkout and completing payment, I received a message on my screen that my order cannot be delivered to the address provided. So I cancelled the order and checked what the problem could be, ahich I then corrected. Then I wanted to place a new order with the correct address, but sadly by birthday discount could not be used as it was already used. So I started a chat with a customer service agent called AZZY, who understood my frustration and kindly reinstated my birthday promo code and sent me a payment link through SMS. I am over the moon that I was able to complete the purchase and again, special thanks to Azzy for a quick resolution! ❤️
1. september 2026
Anmeldelse skrevet uten oppfordring
Svar fra IQOS UK
Hi Noemi, thank you so much for sharing your experience and for all the positive feedback. It makes us very happy that
you have sorted out a convenient solution for you with Azzy.
Indeed, we do strive in continuously improving our products and services in order to offer the best IQOS experience to our customers.
We are always here to help, therefore, do not hesitate in getting back in touch with us if needed.
Once again, thank you and all the best! Marion, IQOS Team
Customer service from Azzy was very…
Customer service from Azzy was very helpful today. Thank you
1. september 2026
Anmeldelse skrevet uten oppfordring
Svar fra IQOS UK
Hi, Karolina.
Thank you for your kind words, we are happy to have managed to reach your expectations.
Our Customer Care team is always there and happy to support you; via phone, chat or email.
Have a great day.
Marion, IQOS Team
The employee was patient and pleasant…
The employee was patient and pleasant to deal with.
1. september 2026
Anmeldelse skrevet uten oppfordring
Svar fra IQOS UK
Hi A silan, thank you for the kind words.
I am happy that you have been satisfied with the support given to you and should you ever need us again, we are always here to help.
We wish you all the best.
Marion, IQOS Team
Daisy gave a lot of information about…
Daisy gave a lot of information about different types of tobacco sticks I can have and deals I can take up.
1. september 2026
Anmeldelse skrevet uten oppfordring
Svar fra IQOS UK
Hi Adam, thank you for the kind words.
I am happy that you have been satisfied with the support given to you and should you ever need us again, we are always here to help.
We wish you all the best.
Marion, IQOS Team
I spoke with Fadwa who was very helpful…
I spoke with Fadwa who was very helpful and fully resolved my issue. She was very professional well done.
1. september 2026
Anmeldelse skrevet uten oppfordring
Svar fra IQOS UK
Hi, Michael.
Thank you for your kind words, we are happy to have managed to reach your expectations.
Our Customer Care team is always there and happy to support you; via phone, chat or email.
Have a great day.
Marion, IQOS Team
Daisy is just the best asking great…
Daisy is just the best asking great questions and so nice #we all love daisy
1. september 2026
Anmeldelse skrevet uten oppfordring
Svar fra IQOS UK
Hi, Evanas.
Thank you for your kind words, we are happy to have managed to reach your expectations.
Our Customer Care team is always there and happy to support you; via phone, chat or email.
Have a great day.
Marion, IQOS Team
The chat in iqos website it was…
The chat in iqos website it was glitchy. Jason he tried his best he was super helpful.
31. august 2026
Anmeldelse skrevet uten oppfordring
Svar fra IQOS UK
Hello K Gergely, thank you for taking the time in leaving us a review. We appreciate your honest feedback.
We are focused in continuously improving our products and services in order to best meet our customers’ expectations.
Once again, thank you for your
feedback.
Marion, IQOS Team
My issue was a missing delivery
My issue was a missing delivery, I was connected to Jason who resolved the issue without fuss and it took only a couple of minutes. He is a credit to IQOS
1. september 2026
Anmeldelse skrevet uten oppfordring
Svar fra IQOS UK
Hi Steve, thank you so much for sharing your experience and feedback. It makes us very happy that you have sorted out a convenient solution for you with Jason.
We are always here to help, therefore, do not hesitate in getting back in touch with us if needed.
Once again, thank you and all the best!
Marion, IQOS Team
Dette er Trustpilot
Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.
Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
Lær om anmeldelsesprosessen på Trustpilot.
Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.
Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.