Just spoke with Hasnaa on the customer care team regarding my positive experience with ZYN. Great products and great to have "dry" nicotine pouches in addition to "wet" pouches which are not to everyo... Vis mer
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Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
I had a subscription which I updated and it only triggered once. Going on the website and trying to edit it triggers a chain of errors, not doable. I ordered manually yesterday, got billed, but I didn... Vis mer
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I didn’t think the company would care so much to even call the customers and ask them about their iqos experience. The CS officer was very nice and also the company offered a £10 purchase for 3 packet... Vis mer
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My call was taken by Azzy, he was exceptionally helpful and dealt with my login in problem quickly and professionally. I was expecting a longwinded conversation because I had stupidly caused my own pr... Vis mer
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Informasjon om virksomheten
Om IQOS UK
Skrevet av virksomheten
Welcome to IQOS! If you’re an adult smoker looking for a better alternative to continued smoking, IQOS is here to support you in your journey. Our heat-not burn products combine an electronic device IQOS, with specially designed tobacco sticks called HEETS and TEREA. IQOS also heats tobacco-free sticks called LEVIA. IQOS and heat-not-burnsticks are not risk-free. HEETS ,TEREA and LEVIA contain nicotine, which are addictive. For adult use only.
Try IQOS ILUMA ONE for £5. Use our ILUMA ONE heated tobacco device for 14 days before deciding to buy.
Welcome to VEEV One! If you are an adult vaper looking for a new vape that offers a range of flavours, VEEV One is here for you. VEEV One is an affordable, user-friendly pod-based vape device. We offer 2000 puffs* in our starter kit for only £9.99, as well as a range of 12 different pods flavours to choose from. VEEV One Pods contain nicotine, which are addictive. For adult use only.
Kontaktopplysninger
Storbritannia
- 0800 432 0000
- iqos.com/gb/en
4,4
Enestående
10k anmeldelser
Ingen tidligere historie av å be om anmeldelser
Denne virksomheten har ikke oppfordret kundene i det siste, og anmeldelser er derfor kanskje ikke representative
Har svart på 99 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av 24 timer
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Svar fra IQOS UK
Hi, Mioara Mariana.
Thank you for your kind words, we are happy to have managed to reach your expectations.
Our Customer Care team is always there and happy to support you; via phone, chat or email.
Have a great day.
Marion, IQOS Team
Issue with a delivery solved
I had an issue with a delivery, and when I contacted customer support, they addressed my concerns quickly and professionally. Thanks to ED for his excellent support. He reassured me that the issue would be resolved
19. august 2026
Anmeldelse skrevet uten oppfordring
Svar fra IQOS UK
Hi Alexandra, thank you for the kind words.
I am happy that you have been satisfied with the support given to you and should you ever need us again, we are always here to help.
We wish you all the best.
Marion, IQOS Team
Amazing support.
My interaction with Iqos customer service today was great. Ed resolved the issue in an efficient and speedy manner.
Great customer service!
19. august 2026
Anmeldelse skrevet uten oppfordring
Svar fra IQOS UK
Hi, Alexandra.
Thank you for your kind words, we are happy to have managed to reach your expectations.
Our Customer Care team is always there and happy to support you; via phone, chat or email.
Have a great day.
Marion, IQOS Team
Customer service
I was curious about the rewards system on for zyn and I had the greatest customer service from mehdi helped me out straight away and was very kind
19. august 2026
Anmeldelse skrevet uten oppfordring
Svar fra IQOS UK
Hi Ali, thank you for the kind words.
I am happy that you have been satisfied with the support given to you and should you ever need us again, we are always here to help.
We wish you all the best.
Marion, IQOS Team
mohammed in leeds= icon
just met mohammed in leeds, so friendly and lovely to talk to, showed real passion for the product( which is a brilliant, never heard of it before) when i finish my duty free cigs will definetly be buying!
19. august 2026
Anmeldelse skrevet uten oppfordring
Svar fra IQOS UK
Hi Alysia, thank you for the kind words.
I am happy that you have been satisfied with the support given to you and should you ever need us again, we are always here to help.
We wish you all the best.
Marion, IQOS Team
Usually excellent
Usually excellent, prompt delivery and service. First time ever, today a subscription arrived and one can was missing. Mehdi on the service desk dealt with it immediately. Almost perfect service. Rare nowadays!
19. august 2026
Anmeldelse skrevet uten oppfordring
Svar fra IQOS UK
Hi, Hugh.
Thank you for your kind words, we are happy to have managed to reach your expectations.
Our Customer Care team is always there and happy to support you; via phone, chat or email.
Have a great day.
Marion, IQOS Team
I have been using IQOS for eight years
I have been using IQOS for eight years, and although I have experienced problems before, this time it has simply gone too far.
I placed an order on Sunday with the option for next-day delivery. I ordered enough to qualify for free delivery, so I expected my order to arrive on Monday. However, nothing arrived on Monday, and nothing arrived on Tuesday either.
I contacted your customer service team, and I was told that the issue would be investigated, but that was all the information I received.
Today, I still haven't received any message from DPD. According to the tracking information, my parcel is currently at their depot.
This means that I now have to go to Sainsbury’s for the third time to buy sticks for my IQOS. It is extremely frustrating and disappointing, especially as I placed the order expecting next-day delivery and have received neither the order nor any proper update about what is happening.
The good news is that I have now checked and found that I can order my sticks from another company with next-day delivery.
After eight years of being an IQOS customer, I find this level of service very disappointing. I really hope you can look into what went wrong and explain why my order has been delayed without any proper communication.
19. august 2026
Anmeldelse skrevet uten oppfordring
Svar fra IQOS UK
Hi Diyana, we are very sorry you feel this way.
We'd like to stress that we are taking this seriously and mean to resolve your issue as soon as possible.
In the meantime, we have contacted you privately as we'd like to provide you with the necessary support.
We kindly advise you to check your email address you used for registering Trust Pilot, you should have received an email. Also, please note that maybe the message has landed into the “spam” section of your mailbox.
We hope to hear back from you soon.
Marion, IQOS Team
Oumaima was fantastic and very helpful.
19. august 2026
Anmeldelse skrevet uten oppfordring
Svar fra IQOS UK
Hi, Will.
Thank you for your kind words, we are happy to have managed to reach your expectations.
Our Customer Care team is always there and happy to support you; via phone, chat or email.
Have a great day.
Marion, IQOS Team
Very good and fast
19. august 2026
Anmeldelse skrevet uten oppfordring
Svar fra IQOS UK
Hi, Bruno.
Thank you for your kind words, we are happy to have managed to reach your expectations.
Our Customer Care team is always there and happy to support you; via phone, chat or email.
Have a great day.
Marion, IQOS Team
Azzy was very helpful today in sorting…
Azzy was very helpful today in sorting out my issue, thanks!
18. august 2026
Anmeldelse skrevet uten oppfordring
Svar fra IQOS UK
Hi, Ilene.
Thank you for your kind words, we are happy to have managed to reach your expectations.
Our Customer Care team is always there and happy to support you; via phone, chat or email.
Have a great day.
Marion, IQOS Team
Sakina has informed me about the iqos…
Sakina has informed me about the iqos products and services very well. 👌
Thank you for information. Great customer service
13. august 2026
Anmeldelse skrevet uten oppfordring
Svar fra IQOS UK
Hi Patrik, thank you for the kind words.
I am happy that you have been satisfied with the support given to you and should you ever need us again, we are always here to help.
We wish you all the best.
Mation, IQOS Team
Absolutely blown away by this companies…
Absolutely blown away by this companies customer service structure. Firstly I did not ever expect a call back from a vape brand (never happened before!) But to have a very courteous, informative and proffesional representative called Daisy ask me how I am getting on with the vape and offering very essential information regarding the usage and other important info. It was one of the best customer service experiences I have had in over 40yrs. I would highly recommend this companies vape as an alternative to smoking as you cannot get anything so close to the real thing & it's compounded by the best customer service around.
10/10
13. august 2026
Anmeldelse skrevet uten oppfordring
Svar fra IQOS UK
Hi Dre, thank you for the positive feedback!
Should you ever need support with your IQOS in the future, we are here to help. Indeed, our biggest focus it to do our best to always be available and supportive to our customers in order to offer them a pleasant and unique experience.
All the best. Marion, IQOS Team
Iqos’s customer service is always…
Iqos’s customer service is always excellent. Whether by phone or chat they answer immediately and find a solution. Today I was helped by Sakina to deal with an issue I was having with a misplaced delivery (DHL). She sorted it in 5 minutes. Thank you Saki.
13. august 2026
Anmeldelse skrevet uten oppfordring
Svar fra IQOS UK
Hi Sadie, thank you for the kind words.
I am happy that you have been satisfied with the support given to you and should you ever need us again, we are always here to help.
We wish you all the best.
Marion, IQOS Team
Great customer service by Maria
Maria, the customer service agent was very helpful and she explained the situation of my order. She escalated the issue to the team responsible for the matter and she offered to assist if the problem would persist. Maria was polite and professional in every moment of our conversation. It was a pleasure to speak with her.
13. august 2026
Anmeldelse skrevet uten oppfordring
Svar fra IQOS UK
Hi, Flo.
Thank you for your kind words, we are happy to have managed to reach your expectations.
Our Customer Care team is always there and happy to support you; via phone, chat or email.
Have a great day.
Marion, IQOS Team
I can't place an order
I can't place an order, worst app , and worst order sistem. An issue appeared, please try again ? Sounds familiar? 0 stars
They're sending me reminders emails that I got something in the basket, when I click it and I want to pay , is keep saying an issue processing the order. I GIVE UP
12. august 2026
Anmeldelse skrevet uten oppfordring
Svar fra IQOS UK
Hi Tony, we are very sorry you feel this way.
We have contacted you privately as we'd like to provide you with the necessary support.
We kindly advise you to check your email address you used for registering Trust Pilot, you should have received an email. Also, please note that maybe the message has landed into the “spam” section of your mailbox.
We hope to hear back from you soon.
Marion, IQOS Team
Hasnaa was very helpful and kind for…
Hasnaa was very helpful and kind for online purchase. Thank you
12. august 2026
Anmeldelse skrevet uten oppfordring
Svar fra IQOS UK
Hi, Mahmut.
Thank you for your kind words, we are happy to have managed to reach your expectations.
Our Customer Care team is always there and happy to support you; via phone, chat or email.
Have a great day.
Marion, IQOS Team
Really good Customer service by Hasnaa !
Really good Customer service by Hasnaa !
12. august 2026
Anmeldelse skrevet uten oppfordring
Svar fra IQOS UK
Hi Giulia, thank you for the kind words.
I am happy that you have been satisfied with the support given to you and should you ever need us again, we are always here to help.
We wish you all the best.
Marion, IQOS Team
Svar fra IQOS UK
Hi, T K Kasahun.
Thank you for your kind words.
Our Customer Care team is always there and happy to support you; via phone, chat or email.
Have a great day.
Marion, IQOS Team
Good customer service
Hasnaa provided excellent customer service.
10. august 2026
Anmeldelse skrevet uten oppfordring
Svar fra IQOS UK
Hi Alfie, thank you for the kind words.
I am happy that you have been satisfied with the support given to you and should you ever need us again, we are always here to help.
We wish you all the best.
Marion, IQOS Team
Arrived at Romford Iqos kiosks stand
Arrived at Romford Iqos kiosks stand
12:15 was served by Ehsan
Whom showed me the devise and the Levia boxes in the tasting booth
Was very informative and helpful
Wonderful customer service
Would recommend this to any smokers and speak to Ehsan .
Bought a device along with 3for 10 with registration. Wonderful deal indeed
10. august 2026
Anmeldelse skrevet uten oppfordring
Svar fra IQOS UK
Hi David, thank you for the kind words.
I am happy that you have been satisfied with the support given to you and should you ever need us again, we are always here to help.
We wish you all the best.
Marion, IQOS Team
Dette er Trustpilot
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Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
Lær om anmeldelsesprosessen på Trustpilot.
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Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.