Just spoke with Hasnaa on the customer care team regarding my positive experience with ZYN. Great products and great to have "dry" nicotine pouches in addition to "wet" pouches which are not to everyo... Vis mer
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Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
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My call was taken by Azzy, he was exceptionally helpful and dealt with my login in problem quickly and professionally. I was expecting a longwinded conversation because I had stupidly caused my own pr... Vis mer
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I spoke with one of your representatives his name is AZZY I have to say he was extremely helpful very knowledgeable and polite. He is an asset to your company. Please send him many thanks. Kind... Vis mer
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I had a subscription which I updated and it only triggered once. Going on the website and trying to edit it triggers a chain of errors, not doable. I ordered manually yesterday, got billed, but I didn... Vis mer
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Informasjon om virksomheten
Om IQOS UK
Skrevet av virksomheten
Welcome to IQOS! If you’re an adult smoker looking for a better alternative to continued smoking, IQOS is here to support you in your journey. Our heat-not burn products combine an electronic device IQOS, with specially designed tobacco sticks called HEETS and TEREA. IQOS also heats tobacco-free sticks called LEVIA. IQOS and heat-not-burnsticks are not risk-free. HEETS ,TEREA and LEVIA contain nicotine, which are addictive. For adult use only.
Try IQOS ILUMA ONE for £5. Use our ILUMA ONE heated tobacco device for 14 days before deciding to buy.
Welcome to VEEV One! If you are an adult vaper looking for a new vape that offers a range of flavours, VEEV One is here for you. VEEV One is an affordable, user-friendly pod-based vape device. We offer 2000 puffs* in our starter kit for only £9.99, as well as a range of 12 different pods flavours to choose from. VEEV One Pods contain nicotine, which are addictive. For adult use only.
Kontaktopplysninger
Storbritannia
- 0800 432 0000
- iqos.com/gb/en
4,4
Enestående
10k anmeldelser
Ingen tidligere historie av å be om anmeldelser
Denne virksomheten har ikke oppfordret kundene i det siste, og anmeldelser er derfor kanskje ikke representative
Har svart på 99 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av 24 timer
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Daisy sorted everything immediately .
Daisy sorted everything immediately .
17. september 2026
Anmeldelse skrevet uten oppfordring
Svar fra IQOS UK
Hi Paul, thank you for the kind words.
I am happy that you have been satisfied with the support given to you and should you ever need us again, we are always here to help.
We wish you all the best.
Marion, IQOS Team
The rep who works in Chester uk is very…
The rep who works in Chester uk is very friendly signed me up to the zyn website gave me a free packet of zyns top class service
17. september 2026
Anmeldelse skrevet uten oppfordring
Svar fra IQOS UK
Hi S.stewart, thank you for your review.
I am happy that you have been satisfied with the support given to you and should you ever need us again, we are always here to help.
We wish you all the best.
Marion, IQOS Team
Efficient and professional
Azzy was very helpful and efficient . He sorted everything very quickly and was thorough.
16. september 2026
Anmeldelse skrevet uten oppfordring
Svar fra IQOS UK
Hi, thank you for the kind words.
I am happy that you have been satisfied with the support given to you and should you ever need us again, we are always here to help.
We wish you all the best.
Marion, IQOS Team
REDOUANE Was amazing really helped me…
REDOUANE Was amazing really helped me out with my replacement and was really speedy with the process and everything was really smooth.
15. september 2026
Anmeldelse skrevet uten oppfordring
Svar fra IQOS UK
Hi, Leonie.
Thank you for your kind words, we are happy to have managed to reach your expectations.
Our Customer Care team is always there and happy to support you; via phone, chat or email.
Have a great day.
Marion, IQOS Team
Online support
The team were knowledgeable and helpful on the chat today. It was a pleasure to deal with them.
14. september 2026
Anmeldelse skrevet uten oppfordring
Svar fra IQOS UK
Hi Jennifer, thank you for the kind words.
I am happy that you have been satisfied with the support given to you and should you ever need us again, we are always here to help.
We wish you all the best.
Marion, IQOS Team
Redouane was very helpful in achieving…
Redouane was very helpful in achieving a resolution to.my issue.
13. september 2026
Anmeldelse skrevet uten oppfordring
Svar fra IQOS UK
Hi Richard, thank you for the kind words.
I am happy that you have been satisfied with the support given to you and should you ever need us again, we are always here to help.
We wish you all the best.
Marion, IQOS Team
Great customer service 🤗
10. september 2026
Anmeldelse skrevet uten oppfordring
Svar fra IQOS UK
Hi Daniela, thank you for the kind words.
I am happy that you have been satisfied with the support given to you and should you ever need us again, we are always here to help.
We wish you all the best.
Marion, IQOS Team
Customer service is great
Customer service is great. Jason was very helpful in helping me log into my old account from 4 years ago.
10. september 2026
Anmeldelse skrevet uten oppfordring
Svar fra IQOS UK
Hi, Kristy.
Thank you for your kind words, we are happy to have managed to reach your expectations.
Our Customer Care team is always there and happy to support you; via phone, chat or email.
Have a great day.
Marion, IQOS Team
Jason was very helpful and quickly…
Jason was very helpful and quickly sorted out an issue with my order thank you !
10. september 2026
Anmeldelse skrevet uten oppfordring
Svar fra IQOS UK
Hi, Karolina.
Thank you for your kind words, we are happy to have managed to reach your expectations.
Our Customer Care team is always there and happy to support you; via phone, chat or email.
Have a great day.
Marion, IQOS Team
Almost perfect
If sticks are a little bit longer then it will be perfect.
9. september 2026
Anmeldelse skrevet uten oppfordring
Svar fra IQOS UK
Hi Max,
Thanks for your feedback We're always looking for ways to improve.
We've reached out to you privately to offer support. Please check the email address linked to your Trustpilot account, including your spam/junk folder, as our message may have landed there.
We look forward to hearing from you.
Marion, IQOS Team
Svar fra IQOS UK
Hi Frederico, thank you for the kind words.
I am happy that you have been satisfied with the support given to you and should you ever need us again, we are always here to help.
We wish you all the best.
Marion, IQOS Team
Bilal was very helpful and polite…
Bilal was very helpful and polite remedying my issues.
8. september 2026
Anmeldelse skrevet uten oppfordring
Svar fra IQOS UK
Hi, Michael .
Thank you for your kind words, we are happy to have managed to reach your expectations.
Our Customer Care team is always there and happy to support you; via phone, chat or email.
Have a great day.
Marion, IQOS Team
I visited their pop up store in Romford
I visited their pop up store in the liberty in Romford, ellie was so helpful. She was so friendly and polite. I'm definitely going to use them again.
6. september 2026
Anmeldelse skrevet uten oppfordring
Svar fra IQOS UK
Hi Shannon, thank you for the kind words.
I am happy that you have been satisfied with the support given to you and should you ever need us again, we are always here to help.
We wish you all the best.
Marion, IQOS Team
On time as usual within time slot and…
On time as usual within time slot and in perfect condition
6. september 2026
Anmeldelse skrevet uten oppfordring
Svar fra IQOS UK
Hello, Brent.
We are very happy to read that you are enjoying your IQOS. Indeed, with IQOS, our aim is to provide adult smokers with better alternatives than cigarette smoking and a smooth switching process.
Have a good day.
Fabulous customer service with special…
Fabulous customer service with special shoutout to Bilal who couldn’t have been more helpful
5. september 2026
Anmeldelse skrevet uten oppfordring
Svar fra IQOS UK
Hi, ColiB.
Thank you for your kind words, we are happy to have managed to reach your expectations.
Our Customer Care team is always there and happy to support you; via phone, chat or email.
Have a great day.
Marion, IQOS Team
Hasnaa was super helpful and a perfect…
Hasnaa was super helpful and a perfect representative for IQOS.
Updated - I originally removed a star for difficulty with the payment…but turns out my autofill on mobile was a month out on expiry…so not an IQOS issue at all.
Now 5 stars and well deserved!
4. september 2026
Anmeldelse skrevet uten oppfordring
Svar fra IQOS UK
Hi Mike, thank you for the kind words.
I am happy that you have been satisfied with the support given to you and should you ever need us again, we are always here to help.
We wish you all the best.
Marion, IQOS Team
Outstanding service in general
Outstanding service in general, but extra care has been done today by Jason from the customer service. Much appreciated for such a high customer care standards.
4. september 2026
Anmeldelse skrevet uten oppfordring
Svar fra IQOS UK
Hi Aleksandr, thank you for the kind words.
I am happy that you have been satisfied with the support given to you and should you ever need us again, we are always here to help.
We wish you all the best.
Marion, IQOS Team
Appalling customer service, faulty £130 device, and serious data security risks
I am writing this review on behalf of my partner following a dreadful experience with IQOS and their customer support.
We visited the IQOS pop-up kiosk at Westfield White City and purchased a "limited edition" device priced at £130.00, alongside tobacco sticks. Despite spending a considerable amount, the assistant flatly refused any bundle discount, rushed us through without handing over a receipt, and immediately moved on to the next customer.
The product quality and safety are completely unacceptable:
Faulty £130 hardware: The £130 limited edition unit stopped working almost immediately. A replacement was sent out, but that second unit developed faults as well.
Safety hazard: When removing the heated tobacco sticks, the tips become boiling hot—so hot that they actually burned the tips of fingers. There is no clear warning on the packaging about this risk. On top of that, the sticks are poorly made and the fragile tips frequently break off inside the unit.
Dealing with management and customer care has been shocking:
Incomplete refund & broken promises: While they eventually refunded the tobacco sticks he purchased online, they have completely ignored refunding the £130.00 faulty unit. A manager promised a full resolution within 10 days, but it has now been over 5 weeks with zero progress on the hardware refund.
Severe data security risks: He received an email demanding that he send his full name, home address, and complete banking details all bundled together in plain email text. Expecting a customer to transmit sensitive financial and identity data over an unencrypted email rather than handling it securely over the phone is grossly irresponsible.
Rude management: When my partner raised these legitimate security concerns with the manager, the manager constantly spoke over him and refused to listen, to the point where we had no choice but to hang up the phone.
Refusal to take ownership: To cap it all off, the company is now attempting to claiming the Westfield White City pop-up has "nothing to do with them" and that they only operate out of Kensington.
Disowning an official retail location, withholding a £130 refund on two consecutive broken devices, talking over customers, and requesting unsecure banking data is disgraceful. Truly dreadful service from start to finish—avoid this company.
4. september 2026
Anmeldelse skrevet uten oppfordring
Svar fra IQOS UK
Hi Danny, we are very sorry you feel this way.
We'd like to stress that we are taking this seriously and mean to resolve your issue as soon as possible.
In the meantime, we have contacted you privately as we'd like to provide you with the necessary support.
We kindly advise you to check your email address you used for registering Trust Pilot, you should have received an email. Also, please note that maybe the message has landed into the “spam” section of your mailbox.
We hope to hear back from you soon.
Marion, IQOS Team
I had an issue where my order was…
I had an issue where my order was showing delivery despite no sign of the delivery.
I contacted customer support and Sakina was brilliant. She checked what went wrong and provided me the tracking information.
3. september 2026
Anmeldelse skrevet uten oppfordring
Svar fra IQOS UK
Hi, Majid.
Thank you for your kind words, we are happy to have managed to reach your expectations.
Our Customer Care team is always there and happy to support you; via phone, chat or email.
Have a great day.
Marion, IQOS Team
Very friendly and supportive customer…
Very friendly and supportive customer care employee! Thank you
3. september 2026
Anmeldelse skrevet uten oppfordring
Svar fra IQOS UK
Hi Maria, thank you for the kind words.
I am happy that you have been satisfied with the support given to you and should you ever need us again, we are always here to help.
We wish you all the best.
Marion, IQOS Team
Dette er Trustpilot
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Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
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