Invitation Homes Anmeldelser 

⭐⭐⭐⭐⭐ 5-Star Review – Invitation Homes
I am extremely satisfied with my experience with Invitation Homes! From the beginning, their patience, professionalism, and willingness to work with me throughout the leasing process have been truly appreciated.
What stood out most was their understanding and flexibility. Moving into a new home can be overwhelming, but their willingness to listen, communicate, and help accommodate my circumstances made the experience much less stressful.
It is refreshing to work with a company that makes you feel valued as a resident rather than just another application. Their kindness and commitment to customer satisfaction made a meaningful difference for me and my family.
I absolutely love my new home, and I am grateful to Invitation Homes for helping make this new chapter in our lives possible. Thank you for your patience, understanding, and exceptional customer service. I look forward to creating beautiful memories in our new home!
A very satisfied and grateful resident! 💜🏡

Invitation homes has beautiful homes to choose from.

I had a great experience this morning by a fine professional young man from Invitation Homes It was my annual Pro Care visit and Jamel Graham was super attentive to all of my concerns. He had a great attitude and he had a real desire to make sure my home was to my liking. You don’t find this outstanding personal care hardly anymore. Thank you Jamel for a Awesome Experience!

I am a current resident since 2014, Their management is very disappointing. My kitchen sink is not draining water since Saturday night. When I was washing dishes,both sides of sink got full of water, garbage disposal not working, on Sunday I called them the lady told me that someone will contact me on Monday. But noone called Today, my kitchen is full of dirty dishes , I can't cook or clean, I waited till 2 pm then I called them again and the guy first told me that they will come on Wednesday but I requested sooner so he said ok today the maintenance guy will come, I waited whole day but he didn'tshowed up, no message nothing. I am very mad. Tomorrow i have to go to work. Very disappointing maintenance.

Gerard was an amazing maintenance technician. Answered all of our questions and took care care of the issue in a timely manner.

I have been with Invitation Homes since 2016 and they have been GREAT! They are efficient and most of all NOT SLUM LORDS! I would definitely recommend them!

While we truly enjoyed living in the home itself, our experience with property management has been disappointing. Throughout our tenancy, we encountered ongoing plumbing and septic system issues that were not addressed with the urgency they deserved.

There were multiple occasions when emergency maintenance concerns required repeated follow-up calls before any action was taken. It often seemed that unless we continuously contacted management, little progress would be made toward resolving the issue. Although customer service representatives were generally professional during phone conversations, the actual response time to property-related problems was often unacceptable.

One of the most significant issues involved the plumbing system. The problem became so severe that my family was forced to shower at a gym because the issue remained unresolved for an extended period. After discussing the situation extensively, my wife and I considered remaining at the property, but the ongoing maintenance concerns and lack of timely resolution ultimately influenced our decision to relocate.

More recently, the plumbing issue returned again. Rather than contact management and go through the same process, I handled the problem myself using what I learned from previous septic tank service visits. This decision was made to avoid further frustration and delays.

We genuinely loved the house and would have preferred to continue living there. Unfortunately, our experience with maintenance and management made that difficult. Because of these experiences, I would not recommend Invitation Homes to others and will honestly share my experience when asked about the company. Not to mention ALL THE FEES as well.

Borderline slumlords. They will fix stuff, but they always do the cheapest patch job imaginable. We have reported water damage to them and they just tile over it rather than fix it. They charged us a fee for something someone else did vaguely near our house, even though it was resolved within days. They send threatening emails about being in violation of some policy and then when you try to get in touch with them to be a good tenant, they can't be bothered to get back to you until the next time they decide to send a threatening email and act like you're in dereliction. Unfortunately, working folks have to take what we can get but if you have two choices, avoid these people like the plague.

Easy and intuitive step-by-step process for the application, to see the property and also support always available with the whole team for guidance when necessary.

Today I had air essentials come and put in a new air conditioning system. The workers were very knowledgeable and professional. They had the work done quick and it was done right, and now we have cold air blowing throughout the household. Thank you very much, air essentials.

Honestly this has been an horrible experience & we have only been living in this house for 2 full months. First of when we viewed the house there were a few things that needed touching up. We expressed those things with the guy that showed us the house. He told us those things would be handled & they weren't. Second when we moved in the house was infested with spider webs & dead spiders , one of the toliets was loose at the base , one of the room closet shelving completely collapsed once clothes were hung , we didn’t receive a ring camera battery(which was supposed to be provided at viewing) & a plethora of other things. The newest problem was our air went out September 25 & today is October 1 & we still have no air. We have two kids in the house a two month old & a two year old that have been burning up for a week now. This is totally unfair to us as tenants we have not been accommodated with no type of additional units such as a window unit or something until they come & repair it. This has been an awful experience & the invitation home team has not been of any help .

If I could give Invitation Homes zero stars, I would. Easily the worst rental company I’ve dealt with.

Trying to get a single issue resolved with this company is an absolute nightmare. You get bounced around so much it feels like you have to talk to 20 different departments just to get someone to take responsibility. How the hell is a tenant supposed to get anything handled when nobody seems willing to own the problem?

The communication is terrible. They’re painfully slow, getting a clear answer is a struggle, and you’re left chasing people who should already be doing their jobs. I’m tired of having to push this hard just to have my concerns taken seriously.

What really pisses me off is the lack of accountability. Passing me to another department is not a resolution. Leaving me waiting is not customer service. I shouldn’t have to make dealing with my landlord a second job just to get an issue addressed.

This is my home. These concerns affect my daily life, and the way they’ve been handled has made me feel completely dismissed. I’m paying rent and expecting basic communication and follow-through. That is a reasonable expectation, and my experience with Invitation Homes has been nowhere close to it.

I am beyond fed up with the runaround, the delays, and the sheer lack of ownership. Based on my experience, I would absolutely not recommend renting from them.

Zero out of ten. Terrible communication, slow responses, and no meaningful accountability.

Every technician that has come out has been very professional and knowledgeable in their work. Glad to have someone you can count on to get the jobs done right and correctly. Keep up the good work you all are doing👏🏼

Invitation homes is one the best places I have ever leased/rent from. They are priced just right and very helpful from application to living in the home and answer or take care of anything you bring up.

Welcome to Invitation Homes, where we won’t clean the house before you move in. You’ll need to rent a steam cleaner and spend a day scrubbing the grimy floor first, despite us most definitely charging the last tenant a cleaning fee.

Welcome to Invitation Homes, where we would rather put a 12th patch on your roof instead of giving you a new one. (quite literally no exaggeration)

Welcome to invitation homes, where our ceiling leak cleanup from our rainbow roofs consists of scraping the old popcorn off, spraying some mud, and then finishing up with a can of white spray paint. You may want to move out your furniture while we work, we’ll get that mud everywhere. Including on your bible. Mold remediation? That’s not necessary.

Welcome to Invitation Homes, where we’ll ignore your multiple requests to replace the rotting siding on your house for a couple years until you get rats crawling through it. You may hear them scurrying around in your ceiling and one may die in the wall of your kid’s room making you close it off for over a week to escape the smell. And to take care of them we'll make sure to send the cheapest pest control person available. They won’t actually get a single one while you are left offing a dozen of them yourself.

I wish I could leave zero stars. One feels too generous.

Stay as far away from InvitationHomes as you can it is a death sentence they do not care about you. They do not care about their properties look up the lawsuits on them. They're paying out $48 million right now stay away.

Tech was great, super nice and did the items needed and a quick fashion. Was on time, actually earlier then thoughts overall great

Tech was very nice and took his time to explain how to open the garage door manually, where the breaker was for the garage and things to look out for, should this happen again.

Courtnie in Montgomery, TX is truly the sweetest and most positive leasing agent I have ever had the pleasure of working with! She made the entire process, from start to finish, feel so natural, comforting, and worthwhile. She went above and beyond every step of the way. Courtnie did an amazing job setting clear expectations, answering every question, and proactively providing information I needed even before I realized I needed it or remembered to ask. She consistently checked in with me throughout the process, which made me feel supported, valued, and confident that everything was being handled. Her professionalism, kindness, communication, and genuine care truly stood out. Courtnie made what can sometimes be a stressful process feel easy and reassuring. I am incredibly grateful for her help and would absolutely recommend her to anyone looking for a leasing professional who genuinely cares about her clients!

Me and my wife live at 25170 Mountain violet way Menifee CA 92586 My experience with Invitation Homes has been extremely frustrating.

Within about two weeks of moving into our home, we began experiencing a serious plumbing/sewage issue. While showering, waste/sewage was coming back up through the shower. The issue eventually affected our bedroom as well, and the carpet developed a moldy smell. We ultimately had to replace the carpet in our room because of the ongoing problem.

This situation lasted from approximately October through February. Because certain areas of the home were affected and we were dealing with these conditions, we stopped paying the utility charges associated with the issue. Invitation Homes later told us that we owed a significant amount in utilities. We asked whether we could receive compensation because certain rooms in the home were not usable during this period. We were eventually given a $900 credit/adjustment, but we still had a remaining balance from the previous months.

In April, we entered into a stipulation agreement regarding our rent after falling one month behind. We continued trying to resolve the outstanding balance. Later, we were being asked to pay approximately $1,500 in utilities in addition to $3,245 in rent covering June 20 through August 20. We were unable to make the June payment, which resulted in us breaching the stipulation agreement.

We went to court, ultimately won our case, and were able to remain in the home. As of today, we are current on our rent and have gotten our rental account back in good standing.

However, we have now received a Notice to Cure Covenant or Quit stating that we owe $746 in utilities. We were told that the utility account is in Invitation Homes’ name and that they use a third-party company, Conservice, to manage the utilities. On September 15, we requested Conservice’s contact information so that we could address the issue directly, but we did not receive a response.

We are now being told that we need to put the utilities in our own name through Conservice because Invitation Homes does not handle utilities.

The biggest frustration throughout this experience has been the lack of clear communication. We have repeatedly tried to resolve the utility issue and keep our account in good standing, but the information we have received has not always been consistent.

I am sharing this review based on our personal experience as tenants. Our rent is currently paid and up to date, but we are still trying to resolve the disputed utility balance and get clear answers about how these charges are being handled.