Invitation Homes Anmeldelser 

Good very quick process

Don’t expect any more than the bare minimum from these people.

Very disappointing move-out experience with Invitation Homes. After I moved out, they deducted $751.95 from my security deposit for the following:

• Pool/spa “green to clean” service: $225.98
• Damaged window coverings/blinds: $101.80
• Sewer charges: $153.76
• Water charges: $151.58
• Trash charges: $70.25
• Stormwater charges: $28.68
• Service fees: $19.90

Total deducted: $751.95

I believe these charges are unfair and unnecessary. I replaced the blinds myself and have the receipt and proof. I was also already charged for water, sewer, trash, and stormwater with my final rent, but these charges appeared again on my move-out statement.

I also paid a pool-maintenance fee every month. During the final three visits, the pool technician sent by Invitation Homes was not doing the job properly. Now I am being charged an additional $225.98 for “green to clean,” even though the pool’s condition was not caused by me. I have pictures, receipts, payment records, and other evidence supporting everything.

Tenants should carefully review their final statements because Invitation Homes may add questionable charges after move-out. I have formally disputed these deductions and requested a corrected statement and adjusted security-deposit refund. I will update this review if Invitation Homes handles the matter fairly.

IH has moved into a monumental position I have not seen in decades! I am the the breathing rendition of pessimism, I’ve spent nearly 20 years trustless in nearly every business venture in existence. Too many companies are about investor returns caring nothing for consumer satisfaction. I have lived within the horror stories and crashed middle management holding companies like this hostage. It seems those types of entities have been sent off to their pastures of fall to lay amongst the other rotten vegetation and IH has personally grabbed their boot straps and risen their heads to meet the needs of the people for a diamond clustered titanium change in service respect and thoroughness of satisfaction I thought was lost decades ago. All my years I propped upIH as an equitable solution across my beloved nation to friends, family & acquaintances because of significant price structuring as well as quick and satisfying resolutions to common situations in renting. Recently I have seen this golden uptick in keeping and maintaining balanced pricing with a thorough and warm assistance in rectifying concerns with remarkable employees and professional vendors keeping lifestyles, professions and resolve at the utmost importance in their very new structure of customer satisfaction. I am overjoyed and thankful this new position has materialized and flourished through the current state of affairs and economy! Thank You!

I have not had any negative issues with invitation homes anytime I've called them to ask a question or a concern they immediately took care of it. it's hard to find a company that actually cares about their tenants

Our original lease was taken over by invitation homes a few years ago and we have been very happy with how they have taken care of request we have had. It’s been super easy to report an issue using their maintenance app and we always get a response quickly. Customer communication has been A+ for us.
Also the technicians that have come out have been very professional and detailed.
Today we had an annual ProCare visit and George did a great job. Walked through everything with me and explained everything as we went along. He was very thorough and professional. Even came to the door with his booties already on. I appreciate that very much!

Once again, Invitation homes show their integrity and commitment to happy tenants. We had a couple of work requests to put in, without question they provided the approval. set up the contacts and the contractor Leo finished the work today did a phenomenal job. We are very happy with Invitation homes. We have been renting this home for seven years and we will shortly be happy to add another two years to the length of our lease. when they see a need to service something on a property they dont question it they just make it happen I’m very very grateful for what they do for us.

I wish I could rate zero stars. This company is a scam. Do not give them your money.

Refused to fix matenience issues for over a year. Left the house without safe drinking water for seven months. Tried to blackmail us into staying. Would not fix or refund things unless we signed a new lease.

20806 N. 31st dr. Phoenix Arizona
Invitation homes has rented this property to a group home. The neighbors are sick and tired of it. They park up and down the street. They park in front of fire hydrants. I had no idea you can run a commercial business out of a rental house. UPDATE 9/11/26. THE GROUP HOME PEOPLE ARE NOW CUTTING WALLS OUT OF THIS HOUSE. THEY ARE CONVERTING THE LIVING ROOM INTO MORE BEDROOMS. THEY ARE MODIFYING THE ELECTRICAL ON THE HOUSE ALSO. THESE WALL STREET LANDLORDS ARE RUINING AN OTHERWISE QUITE NEIGHBORHOODS WITH THIS NONSENSE. THEY DO NOTHING AND WILL MOST LIKELY CONTINUE TO LET THIS HAPPEN.

The leasing process was easy, and the team was great—everyone was very friendly and helpful—but it takes them a long time to resolve issues for tenants; in my specific case, the problem was with the air conditioning.

Alfredo did amazing work.

This company is filled with heartless greedy corporate gangsters. No matter how good a tenant you are, they will treat you as a replaceable number. All they want from you is your hard earned money, they do not maintain the properties after you rent from them and if you ever need anything from them, they will do the minimum required by law to help, and still try to figure out a way to make it be your responsibility. I spent 13 years in one of their properties, paid in time every month, maintained more than my share of the responsibilities of ownership, yet now that i need to leave they are charging me over $6k on termination fees, even though i’ve had extenuating circumstances they did not care, loyalty didn’t matter, payment history didn’t matter, all that mattered to them is to take more money from me as if the $230,000 i’ve paid them over the past 13 years wasn’t enough. I will never again rent from this company. And to any readers, stay away from this greedy company. Try getting a real landlord which you can speak to and reason with with a mind and heart of a person instead of a company who just cares about numbers.

Thank you Ronald for exceptional service. It was really nice to meet you and thank you. Your gonna to do great things with and for invitation homes . Your an amazing tech. friendly and knowledgeable.cant say enough!

Mike Childress came out for annual check and was super friendly, willing to answer questions and took care of miner repairs that I pointed out to him. Invitation Homes has been great to rent from. They reapond pretty quickly to maintenance requests. We are in an older home but have not had many problems that one sometimes has in older homes. Very happy with theb3 years we have been here

Very disappointed with this rental company’s response to our AC issue. It is 118° outside, and yet a broken AC in the home has not been treated as a priority. We have two toddlers and three dogs, and finding somewhere for everyone to stay is not an easy option.

What makes it worse is that they don’t reimburse us for getting a hotel, and their communication has been extremely slow. It has now been two days since we’ve heard anything, and we are still waiting for an update or a solution.

I understand that repairs can take time, but in this kind of heat, working AC should be treated as an emergency—especially when there are young children and pets in the home. This has been incredibly stressful and disappointing.

Update. 2 weeks in. Lots of covered fees. If you see the rent price $2070 - truly it’s will be close to $3000 with “junk fees”. Google. Very expensive. Lease is built against renters. At first site looks basic - but it has lots of “lawyer”language, they updated recently after they paid $48 million for an active action lawsuit against Invintation Homes.
You have to know they charge for services they do not provide (because lease states it is a fee you agree to pay - doesn’t matter if that service works or not) - real case I am dealing with right now. I’m already thinking how to move out and will be saving up money. They ask 2 months rent (with fees around $5k just for early termination) + they never return deposit, again well written lease agreement. Well, it is what it is, if I could only get back in time I would strongly advise not to listen their agent Mark Newman who absolutely didn’t tell anything about I wrote above, even though I asked him more than twice. He also confirmed with me the date for a promotion - which was a lie again. They only give $2k for a period. Not 6 weeks free as they stated in a promotion. I asked Mark Newman twice to confirm the dates when my payment starts, he lied. And he even called me and told me he acting in a good faith. Well, God bless you, Mark.

Amazing company. I’ve never had this much pleasure renting a new home as it always was difficult and stressful. Invintation Homes made it very easy and very high tech! Love it! I hope they sell houses too.

From the very beginning we dealt with false and misleading statements from leasing staff (including Tailor Laroche), manipulated and falsified work orders, repeated failure to deliver air filters for months, refusal to allow us to put utilities in our own name (while charging us high Conservice fees), cancellation of a transfer application without cause or refund, premature installation of a lockbox, and a long pattern of non-response from property management and legal.

After we moved out, they sent a security deposit claim filled with inflated and false charges for things that either never happened or were their own responsibility. We have extensive documentation of everything.

Invitation Homes operates with a clear pattern of deceptive practices toward tenants. They make it extremely difficult for regular people to hold them accountable, then use every technicality and delay possible when you try.

Do not rent from this company if you value honesty, basic maintenance, or fair treatment.

We will continue to pursue this matter and warn as many people as possible.

**Extremely Stressful Rental Experience**

I have been renting from Invitation Homes for almost **three years*, and the experience has caused my family and me an unbelievable amount of stress.

Every year, it seems to be a different problem. We have dealt with the **yard sinking**, a **dishwasher being broken for more than five months**, and an ongoing **roach infestation that we have struggled to get under control for years .Even professional pest.control treatments have not resolved the problem.

On top of the rent, there always seems to be another fee. We pay approximately **$40 per month for smart home services**, yet our doorbell camera has not worked properly . There are also additional charges associated with paying rent, utility billing, and air filters all at 9. 99 each per month . After paying thousands of dollars in rent, tenants should not have to continuously fight to get basic services and maintenance issues addressed.

One of the most frustrating parts is how difficult it is to speak directly with someone who can actually resolve a problem. You can submit requests and make calls, but getting meaningful help or accountability is extremely difficult .

I understand that homes require maintenance and problems will happen.What I do not understand is allowing serious issues to continue for months or years while tenants continue paying rent and additional fees.

Renting from Invitation Homes has caused my family a tremendous amount of frustration and stress. We wanted a comfortable home where our family could live peacefully, but instead, I feel like I am constantly fighting to have problems addressed.

After almost three years, I am exhausted. I sincerely pray that God opens a door for my family to move on from this situation. Families deserve a **safe, clean, properly maintained home and responsive customer service**, especially when they are paying their rent and all of the additional fees that come with it. These issues have been somewhat resolved after long wait time but unfortunately we are still fighting with the roach infestation,

Dont rent from these people...EVER!!!!...I will never do this again...this is was a big freaking mistake to come here.

Save your money and stay in an apartment.