I can't speak highly enough of the experience I have had with Charley at InterFeuls since having an account. She has always been friendly and conducts herself in a professional manner every time. The... Vis mer
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
we are new to the industry but Chloe Brazell walked me through step by step including all the nitty gritty T&C's and cleared up any confusion, have good prices compared to other providers, and give us... Vis mer
Got the cards, was clear the business cars were unleaded, used the location tool to pick a location and paid £81 at the pump to fill up and expected an invoice with discounted rateonly to get invoiced... Vis mer
Selskapet har svart
Interfuels have just updated their Customer Portal (much more information to help Customers) but some minor teething issues getting every Customer over to the new system (be patient). Rang in... Vis mer
Informasjon om virksomheten
Skrevet av virksomheten
If you’re looking for fuel cards that can save your business both time and money, the InterFuels fuel cards are the ideal option.
Kontaktopplysninger
Baltic Street, TS25 1PW, Hartlepool, Storbritannia
- 0330 005 0055
- sales@interfuels.co.uk
- interfuels.co.uk
4,2
Bra
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Thanks for all that Charley has done…
Thanks for all that Charley has done for me,from the 1st initial application, to the process of the card, and then kept me updated throughout the process, until my card arrived, amazing asset to your team.
Thanks Again Charley
Craig
10. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra InterFuels
Hi Craig,
Thank you for taking the time to leave such positive feedback.
We're delighted to hear that Charley provided excellent support throughout the entire process, from your initial application right through to receiving your card. Keeping customers informed and making the journey as smooth as possible is something we strive for, so it's fantastic to know Charley delivered such a positive experience.
We'll be sure to pass your kind comments on to Charley and their manager. Recognition like this means a great deal and helps highlight the difference our team can make.
Thank you again for your feedback and for choosing us.
Kind regards,
Customer Services Team
InterFuels Ltd.
Svar fra InterFuels
Thank you for sharing your feedback with us. We are absolutely thrilled to hear that you’ve had a great experience with our customer service team.
Regarding the pump prices, we completely understand your frustration.
We really value your business and want to make sure you're getting the best possible value from your account. If you’d like us to review your current cards or advise on sites, please get in touch with us on service@interfuels.co.uk
Excellent customer service throughout…
Excellent customer service throughout the whole process thank you Leoni I appreciate your help
8. september 2026
Svar fra InterFuels
Thank you for the fantastic feedback! We're so glad to hear the process was smooth and that Leoni provided such great support. I'll make sure she gets the recognition she deserves for looking after you so well.
Only given 3 stars as some garages…
Only given 3 stars as some garages don't give the discount and I still haven't received the prices on a Friday as specified.
29. september 2026
Svar fra InterFuels
Thank you for your review. We’re sorry for the frustration caused by the missing Friday price updates and the confusion over discounts at some garages.
We want to make sure your account is working perfectly for you. Please contact our team at service@interfuels.co.uk so we can verify your communications for the price alerts and double-check the network mapping for the stations you use. We’re here to help get this back on track for you.
It took nearly 3 weeks for a fuel card…
It took nearly 3 weeks for a fuel card to arrive. That is not efficient.
29. september 2026
Svar fra InterFuels
Thank you for bringing this to our attention. You are entirely right, three weeks is far too long to wait for a fuel card to arrive, and we are very sorry for this inefficient start to your experience with us.
We want to make sure your card is now working perfectly and see how we can make things right. Please contact our team directly at service@interfuels.co.uk so we can pull up your account details and ensure you have everything you need to start filling up.
Svar fra InterFuels
We are very sorry to see your review. We strictly adhere to fair and transparent billing practices, and we want to understand what has prompted this feedback.
Please reach out to our team immediately at service@interfuels.co.uk so we can pull up your account records, review your charges, and resolve any misunderstandings or errors directly with you.
The prices are good but my drivers are…
The prices are good but my drivers are having problems using the cards in the south of the country as the garages are saying they dont accept the cards.
15. september 2026
Svar fra InterFuels
Thank you for your review! We're pleased that our prices are hitting the mark, but we're sorry for the inconvenience your drivers are experiencing with station acceptance in the south.
To help your drivers avoid these issues on the road, we highly recommend using our online site locator. This tool shows live, guaranteed locations where your specific fuel card is accepted.
If your drivers are experiencing rejections at stations that should be accepting the card, please contact us immediately at service@interfuels.co.uk so we can look into the specific forecourts and resolve any technical issues.
Be wary handing over Data and ID info.
After replying to one of their emails, I applied for a fuel card with them as the prices quoted were cheaper than my current fuel card supplier. After completing application forms, Bank Details and supplying ID I received an email back saying I hadn't met their credit criteria!!! I was told I could get a Pre Pay Card if I gave them £250, and they wanted to see a full year’s Profit and Loss accounts...
I am a Ltd Company and I have been trading as Ltd since 2014. I have Zero Personal or business debt and zero overdrafts. So I did my own credit check with 2 agencies and both scores came back as excellent. I emailed these results back to Interfuel, but I’ve not had a response.
The reason I think they are collecting data is the exact same thing happened to a large North East Construction Company I know. This was about 2 months ago. This company has a large 7 figure turnover but were declined credit by Interfuel. When Interfuel where asked for further info/clarity on why they were declined, they were just blanked despite many email follow ups. There was a mystery Credit Manager “Michael” who was going to get back with details, and then when pushed, suddenly went on annual leave.
When I questioned it about my company I was told “We do have a high credit criteria so our customers can have low prices.” At the time of this review Interfuel Diesel price quoted to me was 2p per litre cheaper than my current supplier for this week. I can't confirm if this would have still been the case if the account had been opened.
So, be very wary about this company handling your personal & business data.
P.S. I am in the UK and not the Netherlands as it says on here. I am using a VPN.
14. september 2026
Anmeldelse skrevet uten oppfordring
Svar fra InterFuels
Thank you for your review. We are very sorry to hear about your experience and the frustration caused by your application outcome.
We want to be entirely clear that data safety is a top priority for us, and all information provided during an application is strictly used for standard, legal credit assessments in line with UK regulations. Commercial underwriting parameters are rigorous, and when credit terms cannot be approved, we offer pre-pay options so customers can still take advantage of our low fuel rates.
We are disappointed to hear that your subsequent emails were missed. We would like to look into this and provide the clarity you requested. Please reach out to our management team at service@interfuels with your company details so we can address your concerns directly.
Poor customer service
Prices are better than others but customer service isn't great
2. september 2026
Svar fra InterFuels
Thank you for your review. It's great to hear that you are happy with our fuel prices, but we are genuinely sorry that our customer service fell short.
We want to ensure you have a smooth experience across the board. Please contact our support team directly at service@interfuels.co.uk so we can find out what happened and ensure your account is being looked after properly moving forward.
Amazing customer service
Amazing customer service, and prices are very competitive. Would recommend these as your reliable fuel card providers.
6. august 2026
Anmeldelse skrevet uten oppfordring
Svar fra InterFuels
Thank you for the fantastic feedback! We're so glad to hear that you're finding our prices competitive and our team helpful.
Beware - UK Fuels card is a scam
Set up staff helpful, happy to get you on board, cards sent and account easy to set up.
Beware of misleading info on paying more than pump price at some sites which they never tell you!!!
But please beware if taking a Uk Fuels card as first time I used it I got an invoice for more than pump price, have shared receipts with customer service who have fudged response by saying site not a participating site...but its on there site locator that it is. Now told some sites have surcharge depending who owns it but they cannot identify that on there locator. so no idea what price you will pay when you fuel up.
not sure I will continue with Interfuels as so far customer service has more patter than a centipede with flip flops on. They are arguing about £4.32 you would think as a new customer they would just refund it and tell me which sites I will not get charged more at...but then again that would require good customer service and someone to want to be helpful.
25. august 2026
Svar fra InterFuels
We’re sorry to hear your experience hasn’t matched the positive start you had with us.
We understand your frustration around surcharges and the information available on the site locator. Pricing should be clear so you can make an informed decision about where to fill up, and we appreciate you raising your concerns.
We’d like the opportunity to review the specific transaction and the advice you’ve received so far. Please contact our team directly and we’ll look into this further for you.
– The Interfuels Team
You were really helpful initially to…
You were really helpful initially to set up the accounts but once that was done I found I had to keep chasing you to get a reply.
I have had to chase you for an update on fuel costs and we have struggled to use your cards at local garages.
25. august 2026
Svar fra InterFuels
Thanks for your honest feedback. We’re pleased the initial setup went well, but sorry the service since hasn’t been as responsive as it should be.
We appreciate your comments around communication, price updates and card acceptance at local garages. We’d be happy to review your account and the locations you use to see how we can improve things for you.
– The Interfuels Team
All good so far no complaints
25. august 2026
Svar fra InterFuels
Thanks for the feedback. Great to hear everything’s going smoothly so far. We appreciate you choosing Interfuels.
– The Interfuels Team
Svar fra InterFuels
Thanks for the feedback. Having a dedicated contact you can easily call or email whenever you need support is something we take pride in.
– The Interfuels Team
Svar fra InterFuels
Thanks for the feedback. We’re glad you’ve found our team helpful and easy to get hold of. We really appreciate you taking the time to leave a review.
– The Interfuels Team
The service is good from the start when…
The service is good from the start when I made the enquiry with Leonie who dealt with me from start to finish very professional and a lovely person to deal with and has a business owner that is music to our ears so I highly recommend the services
13. august 2026
Svar fra InterFuels
Thanks for the lovely feedback. It’s great to hear Leonie looked after you from start to finish and made the whole experience so positive. We’ll be sure to pass your kind words on to her, and we really appreciate the recommendation.
– The Interfuels Team
The fuel being charged is not being invoiced correctly
The fuel being charged is not being checked properly so invoices are inaccurate.
Charging diesel instead of petrol so significantly wrong.
4. august 2026
Svar fra InterFuels
We’re sorry to hear about this. Being charged for the wrong fuel type is understandably concerning, and we’d like to investigate what’s happened.
Please contact our team with the relevant invoice details so we can review the transactions and work to get this resolved for you.
– The Interfuels Team
anika helped at every step
28. juli 2026
Svar fra InterFuels
Thank you so much for taking the time to share your experience with Interfuels!
I will pass your kind words along to Anika.
Cost me an extra 20% on my fuel!
Used the locator on Interfeuls website to locate my nearest station.
Filled up at a cost of £55.00 at the pump.
Paid using the fuel card, expecting to see a saving when the invoice arrived.
Invoice arrived for £55.00 + 20% VAT = £66.00
Was told by Lorrain "The site locator will show you all sites which accept your card, For unleaded fuel our price is only valid with Texaco.", yet the locator shows the Texaco logo for the station that I used.
So, instead of trying to save money, I've ended up spending and extra 20%...
Avoid like the plague...
22. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra InterFuels
We’re sorry to hear about your experience and understand the confusion around the amount shown at the pump compared with your invoice.
We want our pricing and site information to be as clear as possible.
Please get in touch with our team so we can review the transaction and station used, and provide a full explanation.
Choice of fuel stations is not great on…
Choice of fuel stations is not great on Interfuels Access+ card.
20. juli 2026
Svar fra InterFuels
Thanks for your feedback. We understand that having a good choice of fuel stations is important, and we appreciate you sharing your experience with the Access+ card. We’ll take your comments on board.
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