Very impressed. Super delivery driver, instead of the usual “can’t access tank” message, he came to the door, explained the problem and helped me cut back the offending hedge. He couldn’t have been... Vis mer
Selskapet har svart
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
NRG offered the best price on the day, however on their website it says 'pay in three with paypal'. It wouldn't allow me to do so, so I ended up paying in full. Delivery was excellent, arriving the... Vis mer
We have been really pleased with the service provided by YourNRG, particularly Adam, who is always friendly, helpful and keeps in touch to see when we might need to order. Adam persevered for a go... Vis mer
We're used YourNRG for a number of years now and i always received prompt, efficient communication from Adam Thornton and no request is too silly! Fair prices, quick delivery and great communication.... Vis mer
Informasjon om virksomheten
Skrevet av virksomheten
Your NRG provides top-quality heating oil and bulk fuels with an unbeatable service. Powering homes and businesses across 22 depots, we have a nationwide reach fuelled by local expertise.
Kontaktopplysninger
Baltic Street, TS25 1PW, Hartlepool, Storbritannia
- 01642 686000
- sales@yournrg.co.uk
- yournrg.co.uk
4,8
Enestående
6k anmeldelser
Ber kundene om å skrive anmeldelser
Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative
Har svart på 75 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av to uker
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
I have used YoungNRG before and have…
I have used YoungNRG before and have always been happy with the service. They kept me informed and the delivery arrived as notified
8. oktober 2026
Your NRG is invariably the cheapest on…
Your NRG is invariably the cheapest on the market, and delivery is promptly regularly.
8. oktober 2026
Appalling customer service
Appalling customer service. On 2 occasions I’ve ordered fuel from these people and their reliability of delivering when they’ve messaged confirming a delivery date they’ve been a ‘no show’. No explanation given or courtesy call to explain tardiness or even reschedule.
8. oktober 2026
Anmeldelse skrevet uten oppfordring
Svar fra Your NRG
Hi Zoe,
Thank you for your feedback and I'm sorry to hear you have had a negative experience. Looking back through your orders, on the last 8 deliveries we have delivered late on one occasion. I can see my colleague did try & reach out to you however the number we have on file was dialling out as out of service. I can see your most recent order was requested to be cancelled, however we do appreciate your feedback and can only apologise you were unhappy with your experience.
Kind regards,
Your NRG
Great prices and swift delivery.
Great prices and swift delivery.
Like the way you can save it to an NRG account each month to spread the cost or pay over 3 months interest free with PayPal.
8. oktober 2026
Excellent Service from Adam!
We're used YourNRG for a number of years now and i always received prompt, efficient communication from Adam Thornton and no request is too silly! Fair prices, quick delivery and great communication. We don't go anywhere else.
9. oktober 2026
Anmeldelse skrevet uten oppfordring
Excellent..
Excellent... very low friction ordering process and trouble-free delivery!
8. oktober 2026
Trusted Diesel Supplier
NRG is one our trusted diesel suppliers, thanks largely to our account manager, Leanne Head. Her dedication guarantees the best market prices and punctual, well-communicated deliveries. We could not ask for better service and highly recommend NRG.
5. oktober 2026
Anmeldelse skrevet uten oppfordring
Great Company To Deal With
Easy ordering via good website. Variety of options for payment. Deliver on time. All round excellent customer relations.
23. september 2026
Tanker far bigger than others in the…
Tanker far bigger than others in the area. Couldn't get down the drive. Took ages to re-send in a smaller vehicle.
1. oktober 2026
Svar fra Your NRG
Hi Rod,
Thank you for your feedback. Having reviewed the access point on Google Maps, the driveway does not appear wide enough for a standard tanker to enter safely without risking damage to either the property or the vehicle.
While your delivery was completed 3 days after the original "on or before" date, orders requiring a smaller vehicle would normally have the delivery window extended by at least a further week. I can also see that the usual 2PPL surcharge was waived on this occasion also.
We appreciate the frustration caused by the need to rearrange the delivery and apologise for the inconvenience.
Kind regards,
Justyna
Customer Services Manager
Excellent service.
I have purchased domestic heating oil for very many years. Their service has been excellent. Delivery very good, tanker drivers personal, friendly and courteous. Recommend unreservedly.
8. oktober 2026
Delivery on time and with no issues
8. oktober 2026
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