Called on Insignia on the Monday for advice relating to ordering a 3 way valve. Got through to Jamie who was very knowledgable and extremely helpful. He promised next day delivery and took my or... Vis mer
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
I recently visited the Insignia Wellness showroom in Milton Keynes looking for a sauna steam shower unit. We were warmly greeted by Nero Patel, who took the time to explain every detail about the un... Vis mer
Selskapet har svart
Visit to Insignia Wellness Show Room On entering the showroom was greeted with a warm welcome. By Nero Patel along with Jamie & Ursula. All members of staff were very helpful and attentive... Vis mer
Selskapet har svart
I installed a new insignia steam shower on 13/7/26 it was built up and water tested. On 28/7/26 one of the manufactured in in built pipes came away. This caused substantial damage to the room belo... Vis mer
Selskapet har svart
Informasjon om virksomheten
Om Insignia Wellness
Skrevet av virksomheten
The UK’s largest manufacturer and supplier of steam showers and saunas
Established in 2006, It's fair to say Insignia is not just about showers, it's more about innovation and technology which in turn creates a first-class experience for our customers!
Did you know?
Showroom
Visit us between 9am - 5pm (Mon-Fri) and view all our products, try out our steam showers or relax in a sauna. Long drive, no problem we have refreshments to rehydrate you.
Kontaktopplysninger
9a Deans Road, Old Wolverton, MK12 5NA, Milton Keynes, Storbritannia
- 01908 317512
- sales@insigniashowers.co.uk
- insigniashowers.com
4,4
Enestående
1k anmeldelser
Ber kundene om å skrive anmeldelser
Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative
Har svart på 100 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av én uke
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Svar fra Insignia Wellness
Thank you, Robert, for your kind review! We're glad to hear you found the parts you needed easily and that the payment process was smooth.
Svar fra Insignia Wellness
Thank you so much for the kind words! We're really glad to hear you found the service efficient. Always here to help—hope to see you again soon! 😊
Svar fra Insignia Wellness
Oops! Looks like our promo code “SUB50” took an unexpected holiday. 😅 Thanks for the heads-up — we’ve wrangled it back into action, and it’s now working like a charm! Any issues, just let us know!
Svar fra Insignia Wellness
Thank you so much for your kind feedback. We're delighted to hear that you're happy with both our service and the product.
Your satisfaction means a great deal to us, and we're always here if you need any further assistance.
User friendly website with compt
Website easy to use and complete purchase of replacement parts. Items required were clearly displayed and the information accompanying the image, (measurements of the items), enabled confident selection.
19. juni 2025
Svar fra Insignia Wellness
Thank you so much for your kind review, Len! We're thrilled to hear that you found our website easy to navigate and that the product details helped you confidently select the right replacement parts. Making your experience straightforward and reliable is exactly what we aim for. If you ever need assistance in the future, don't hesitate to reach out. Thanks again for choosing us!
good website good service
good website to identify the spare parts needed. Ordered on Monday, received Tuesday morning. Our steam shower is 10 years old, it is good parts are readily available.
9. juni 2025
Svar fra Insignia Wellness
Thank you for your great feedback! We're delighted that our website made it easy to identify the parts you needed, and it's fantastic to hear your order arrived so quickly. It's always our goal to keep even older models running smoothly, so we're glad we could help with your 10-year-old steam shower. If you need anything else, we're always here to assist!
Very quick delivery of spare parts
Very quick delivery of spare parts, everything I needed.
5. juni 2025
Svar fra Insignia Wellness
Thank you for your review! We're glad to hear your spare parts arrived quickly and that you found everything you needed. We appreciate your support and hope to help again whenever you need us!
The help from insignia was first class
The help from insignia was first class. Absolutely brilliant.
4. juni 2025
Svar fra Insignia Wellness
Thank you so much for your kind words! We're thrilled to hear you had a first-class experience with our team. It means a lot to know our support made a positive difference. We're always here if you need anything in the future!
Quick and easy
31. mai 2025
Svar fra Insignia Wellness
Thank you for your feedback! We're glad to hear your experience was quick and easy—just the way it should be. We appreciate your support and look forward to serving you again!
Svar fra Insignia Wellness
We're really sorry to hear that your item arrived damaged—that’s certainly not the experience we want for our customers. We understand how frustrating it must be to have to reorder, and we sincerely apologise for the inconvenience caused.
If you haven’t already been in touch with our customer service team, please reach out so we can assist you as quickly as possible. We’d like the opportunity to put this right for you, and hopefully turn that 1-Star in to a 5-Star experience.
Thank you for bringing this to our attention.
100 % Insigna mistake, but I had to jump through several hoops to get it rectified
I was invoiced for and sent the wrong parts. having paid extra for express delivery, I wanted this put right quickly, but the agent I spoke to kept insisting that I send a picture of the parts supplied. I explained that they were exactly as invoiced, so it was pointless sending a photo; they were not damaged, just wrong. The agent then tried to tell me I would have to contact customer services BY EMAIL. Eventually, she agreed to look at my order and discovered that I had ordered the correct parts, but had been invoiced and sent the wrong ones.
Once the agent found that I was being honest all along, she put things right very efficiently and quickly. It was just so torturous getting to that point.
19. mai 2025
Svar fra Insignia Wellness
Thank you for taking the time to share your experience. We’re very sorry to hear about the frustration you encountered when trying to resolve the issue with your order. We completely understand how disappointing it must have been—especially after paying for express delivery.
While we’re pleased to hear that the matter was eventually resolved quickly and efficiently, it’s clear that the initial handling didn’t meet the standard of service we strive for. Your feedback highlights an area where we need to improve, particularly in how we handle and escalate issues when something goes wrong.
Please rest assured that we’re reviewing this internally to help ensure a smoother and more straightforward process in the future. We really appreciate your patience, and we’re grateful that you gave us the opportunity to put things right.
Still love my shower
Spoke to the sales team for advise, found the part and was expecting a couple of days before I could fit them, however, the part arrived the next day, so great full.
16. mai 2025
Svar fra Insignia Wellness
Thank you so much for your kind review! We're thrilled to hear that our sales team was able to assist you in finding the right part and that it arrived even sooner than expected. We always aim to provide quick and reliable service, so it’s great to know we delivered for you.
If you need anything else in the future, don’t hesitate to get in touch!
Svar fra Insignia Wellness
Thank you so much for your kind words! We're thrilled to hear you found our website easy to use, our prices competitive, and our delivery speedy. We truly appreciate your support and look forward to serving you again in the future!
The delivery driver was great however…
The delivery driver was great however the three very heavy boxes of the Sauna clearly stated they required 3 men to lift them!
Some parts were missing however the after-sales was very good, replacement parts were received by next day delivery.
Construction instructions were reasonable but operating instructions were vague.
7. mai 2025
Anmeldelse skrevet uten oppfordring
Svar fra Insignia Wellness
Thank you, Terry, for taking the time to share your feedback. We’re glad to hear the delivery driver made a great impression and that our after-sales team was able to resolve the missing parts quickly for you.
We do apologise for the challenges with the heavy delivery, this is something we are now reviewing going forward. Your comments about the construction and operating instructions are also noted, and have been passed to our marketing team for review.
We appreciate your honest review and hope you enjoy your sauna now that everything is in place!
Svar fra Insignia Wellness
Thank you for your kind words! We're delighted to hear your purchase and delivery went smoothly — just the way we aim for. If there's anything else we can help with, don't hesitate to get in touch!
Easy purchase made promptly delivery…
Easy purchase made promptly delivery what more do you want
5. mai 2025
Svar fra Insignia Wellness
Thanks so much for the great review! We’re glad to hear everything went smoothly with your purchase and delivery — exactly how it should be. If you ever need anything else, we’re just a message away!
Svar fra Insignia Wellness
Thank you for your feedback! We're so glad you were happy with the fast delivery—enjoy your purchase, and don’t hesitate to reach out if you need anything else!
Great customer service
Even after nearly five years since purchasing my Insignia bath, the customer service team continues to respond promptly—both by phone and email—which is a true testament to their excellent service. I recently contacted them about a minor issue with the product I bought years ago, and they immediately sent the necessary spare parts along with detailed instructions on how to install them
21. april 2025
Anmeldelse skrevet uten oppfordring
Svar fra Insignia Wellness
Thank you so much for your kind words and continued trust in Insignia! We're thrilled to hear that even after nearly five years, our customer service has lived up to your expectations. It’s always our goal to provide long-term support and ensure your experience with our products remains positive. If you ever need further assistance, we're only a call or email away!
Having a bad day.
The lady I spoke to I felt was not interested in helping. She kept talking over me. She seemed quite snappy only I couldn’t get the number for the part anywhere else I would have cut the call. Maybe I got her on a bad day. But having spend almost £2000 insignia needs pleasant helpful people on the phones. And a manner in which encourages referral for customers.
23. april 2025
Svar fra Insignia Wellness
Hi Audrey,
Thanks so much for taking the time to leave a review—although we’re genuinely sorry to see it’s just 1 star. That’s never what we aim for. I’ve looked into your call, and while we can see it was logged, unfortunately, it wasn’t recorded, so we’re unable to hear exactly what went wrong.
That said, it’s clear from your message that we didn’t meet your expectations, and for that, we sincerely apologise. A member of our senior team will reach out to you shortly via phone to see how we can put things right. Your experience matters to us, and we’d love the chance to make it better 🙏🏽
Rubbish shower cabins & awful customer service
Not even 12 months old and looks like it’s been fitted more than 10 years ago. Stay well away from such products as when a fault arises and you contact them all you shall receive is bizarre responses.
Not to forget the rubbish customer service you shall receive when you do report such. Anne from Insignia Customer Services has literally been taking the Pss on a different level.
As stated within the email, I shall send back the full unit which isn’t even 12 months old to the businesses registered address.
22. april 2025
Anmeldelse skrevet uten oppfordring
Svar fra Insignia Wellness
Dear Mr. Ali,
I'm sorry to hear you're unhappy with your experience. To help us resolve this as quickly as possible, please email us at customerservices@insigniashowers.com. If you could include a brief summary of the issue along with any supporting photos, I’ll ensure one of our managers personally looks into your case.
We’re here to help and will do our best to assist you.
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