Мошенники и вымогатели! Месяц назад купила билеты для семьи из 5 человек с детьми (Заказ № 14407271 и № 14407233). Infobus прислал уведомление, что перевозчик перенес рейс и мы не успеваем. За вынужде... Vis mer
Selskapet har svart
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
beware 'ghost' buses. checked timetables week/days before travel istanbul to burgas and several buses available from 8-10am on Nisikli timetable. arrived Istanbul Esenler at 09:30 for 10am bus... didn... Vis mer
Selskapet har svart
I lost my suitcase with valuable items worth over €500. The carrier completely violated EU transport regulations. The drivers did not tag my luggage. They issued no receipts or documents. Th... Vis mer
Selskapet har svart
Avevo problemi a finalizzare una prenotazione e ho contattato telefonicamente la sede Infobus di Praga. La signora o ragazza che mi ha risposto si è dimostrata oltre che molto gentile, professionale... Vis mer
Selskapet har svart
Informasjon om virksomheten
Skrevet av virksomheten
INFOBUS is an online service for finding and purchasing tickets. The project has been operating successfully since 2002 and aims to make the process of buying tickets more accessible and convenient. INFOBUS is a link between the passenger and the carrier company, which facilitates the prompt resolution of situations.
Kontaktopplysninger
6 Liubinska Street, Lviv, Lviv Oblast, Ukraine, Lviv, Ukrania
- +420 790 889 535, 0800603214
- info@infobus.eu
- infobus.eu
1,8
Under middels
132 anmeldelser
Ingen tidligere historie av å be om anmeldelser
Denne virksomheten har ikke oppfordret kundene i det siste, og anmeldelser er derfor kanskje ikke representative
Har svart på 100 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av én uke
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
WORST EXPERIENCE EVER
WORST EXPERIENCE EVER. I had to take a bus from Vienna to Italy at 8 am. I was also feeling sick so my situation was not ideal but I had to come back to Italy asap so I got up and went to the bus station. It was quite surprising when I could not see my bus on the display. After waiting more than an hour and receiving no responses to my phone calls, I had to buy a different train ticket. I have been texting Customer Service all day: at first they did not even bother to speak in English but kept responding in Ukrainian, then they decided to refund my bus ticket but I got no compensation for the significant amount of money I had to pay for the alternative ticked due to their lack of professionalism and help. I was offered no alternative route, they seemed to think that simply refunding the ticket was enough and were not even nice when talking to me. Please share your experiences so we can make sure no one else has to go through what I and many others have experienced with this company
17. juli 2025
Anmeldelse skrevet uten oppfordring
Svar fra INFOBUS
Thank you for your detailed feedback.
We understand how stressful and disappointing this situation must have been, especially as you were unwell and urgently needed to return to Italy.
Unfortunately, the carrier did not inform us in time about the cancellation of the trip — we received the official notification only the following day. As soon as we became aware, we immediately informed the ticket agent (Omio Travel) and requested a refund.
Since the tickets were purchased via Omio, the refund can only be processed through their system. We advised contacting them directly to receive your money back. We understand this is not ideal and truly regret that we could not warn you in advance or offer a suitable alternative in time.
We are currently reviewing this case with the carrier and working to improve communication so passengers are informed promptly. Thank you again for bringing this to our attention.
Просто вау
Просто вау! Швидко вдалося замовити квиток, доїхала з комфортом я залишилася дуже задоволена!! Надалі їхатиму тільки з цим перевізником!
17. juli 2025
Anmeldelse skrevet uten oppfordring
Svar fra INFOBUS
Щиро дякуємо за такий теплий та натхненний відгук! Нам надзвичайно приємно знати, що наш додаток став для вас зручним помічником у подорожах 😊
Гарна поїздка це результат злагодженої роботи наших партнерів-перевізників та сервісу продажу квитків INFOBUS.
Нехай усі ваші подорожі будуть такими ж приємними та комфортними. Залишаємось на зв'язку.
DANGEROUS DRIVER & HORRIBLE experience…
DANGEROUS DRIVER & HORRIBLE experience by minivan (they advertize as minibus) from Tbilisi to Yerevan. I feared for my life for 6 hours. Infobus uses a company called Cheap Transportation. The driver was speeding like crazy and holding the phone all the way talking while doing very dangerous curves. The driver was stopped by the police in Armenia but he kept doing the same thing. HORRIBLE!!!! The driver did not care when I complained. I have videos and photos to prove!
19. juni 2025
Anmeldelse skrevet uten oppfordring
Svar fra INFOBUS
Good day.
Thank you for your feedback. We understand your frustration, as travel should be safe and comfortable. This is what our customers expect, and this is what we demand from our carrier partners.
In order for us to thoroughly investigate the situation and forward the information to the carrier for an internal investigation, please provide your order or ticket number from the INFOBUS page.
We do everything possible to ensure that travel is safe, and your information will help us do so.
Terrible experience with Infobus and…
Terrible experience with Infobus and Pavluks Trans!
I bought a ticket from Kremenchuk to Warsaw Chopin Airport with one transfer. But it turned into two transfers — the bus was an hour late in Lviv, and I missed my connection. Then we were put in a private car, but the driver had no valid documents and we were stuck at the border for over 1.5 hours. They put me on a different bus that didn’t go to the airport. I missed both my flights and had to pay for new tickets and a taxi myself. Completely irresponsible service. Never again!
4. juni 2025
Anmeldelse skrevet uten oppfordring
Svar fra INFOBUS
Good day.
We’re very sorry to hear about your experience. This is certainly not the level of service we want for our customers.
INFOBUS an online ticketing platform, take all feedback seriously and we work closely with our partner carriers to ensure passenger safety and reliability.
To investigate this matter further and provide appropriate support, could you please send us your ticket or order number purchased on the INFOBUS website?
In such cases, we recommend contacting our 24/7 support team right away — they are always available to assist in urgent situations and help find a timely solution.
We hope to hear from you soon so we can better understand what happened and follow up with the carrier accordingly.
Every time … no matter where we are…
Every time … no matter where we are travelling IT IS NO POSSIBLE TO GO TO TOILET!!!! FOR 5 hours we should wait. I will send my complaint to taxation department. I AM SURE THAT IS ANY RULES ABOUT PASSENGERS TRANSACTION AND BEFORE THE CUSTOM THE DRIVER SHOULD MAKE A POSSIBILITY FOR PASSENGERS TO GO TO TOILET.
11. juni 2025
Anmeldelse skrevet uten oppfordring
Svar fra INFOBUS
Good day.
As you correctly noted, the availability of a toilet on the bus is a rather relevant issue for all passengers.
For starters, it is necessary to understand why there is a toilet on the bus, but it is closed.
According to most of our carrier partners, a working toilet on a bus requires appropriate sanitary and technical maintenance. It is quite difficult for drivers to maintain cleanliness and tidiness during the trip, and passengers themselves may feel uncomfortable.
Not all carriers have working toilets, and not all buses are equipped with them.
That is why there are so-called “sanitary stops” during the trip for passengers to rest. In addition to using the toilet, passengers can also buy hot drinks, have a snack, and get some fresh air.
Drivers announce these stops in advance and say how long the stop will last.
There are also stops on the route at bus stations, where it is also possible to use the restroom.
If you need to make a stop, you should notify the driver. In such cases, drivers make a forced stop at the nearest possible location.
We are very sorry to hear that your trip was uncomfortable.
Regarding the availability of a toilet on the bus, this information is indicated on our website in the “Trip Details” section, where the general conditions on the bus are specified.
We will check this information, because the conditions that the carrier indicates for the trip in the general list must always correspond to reality.
Can you provide us with your order number or ticket number purchased on the INFOBUS website?
We will forward your comments to the carrier with a request to take appropriate measures to improve the service and avoid such situations in the future.
Thank you in advance for giving us the opportunity to help.
Poor customer service
Poor customer service. Misleading and inaccurate information. Avoid.
3. mai 2025
Anmeldelse skrevet uten oppfordring
Svar fra INFOBUS
Good day!
Thank you for your feedback. Could you clarify what exactly was the incorrect or misleading information so that we can investigate the situation?
We would like to look into the situation in more detail and correct the deficiencies. To help us resolve the issue as quickly as possible, please provide your ticket number purchased through the INFOBUS page. This will help us contact the carrier and conduct a detailed analysis of the situation.
We will do our best to provide you with a response as soon as possible.
Aggressive driver! Useless support after my complaint
Aggressive driver!! Awful support, useless, absolutely useless. Drivers are trying to make some black cash, if you stand on their way and count your own money, bloody rascal will shout at you! Avoid this company at all costs!!!
Once I tried to contact support about this issue - they won’t help in any way and avoid any responsibility. Terrible 😣
2. mai 2025
Anmeldelse skrevet uten oppfordring
Svar fra INFOBUS
Good day!
We are sincerely sorry that you have encountered such unacceptable behavior from the driver. We understand how unpleasant and unacceptable this attitude towards passengers is, and we sincerely apologize for your experience.
Please provide us with your order or ticket number - this will help us identify the route and carrier and understand the situation in general. We will also review the responses of our operators in detail to ensure that you have been provided with correct and comprehensive information.
To help us resolve the issue as quickly as possible, please provide your ticket number purchased through the INFOBUS page. This will help us contact the carrier and conduct a detailed analysis of the situation.
We will do our best to provide you with a response as soon as possible. We apologize for the inconvenience and thank you for your patience!
Exact timing
Exact timing, perfect service, careful drivers and helpful assistant on the phone. These guys do a great job.
22. april 2025
Anmeldelse skrevet uten oppfordring
Svar fra INFOBUS
Thank you very much for your kind review!
We are very pleased to hear that you liked our service and support. We appreciate your trust and do our best to make your travels comfortable!
We are always glad to see you among our passengers again.
Thank you for choosing INFOBUS and we wish you only pleasant trips!
Це не перевізник - це знущання
Це не перевізник — це знущання!
НІКОЛИ не користуйтеся послугами LÜKS ISTANBUL TUR!
18 квітня 2025 року я мала їхати рейсом з Чернівців до Бухареста (квиток №10277360). Автобус мав прибути о 14:00 на АЗС "OKKO", як це ЧІТКО вказано в квитку. Але він просто проїхав повз! Ми його бачили, стояли й чекали, і він навіть не зупинився!
Я у шоці дзвоню диспетчеру — вона каже, що водій вже на кордоні, і щоб ми його наздоганяли. Серйозно? Це нормально?! Вона дала номер водія, і той взагалі порадив мені йти пішки через кордон, щоб він мене "підібрав". ПІШКИ!
Жодних вибачень, нуль поваги. Просто закинув мій чемодан в багажник і поїхали далі. Я була вже в стресі, але далі — ще гірше.
Ми мали прибути до Бухареста о 23:30. Але вночі я дивлюсь у Google Maps і розумію — ми їдемо у зовсім інший бік! Питаю водія, а він мені каже: "Ми взагалі НІКОЛИ не зупиняємось у Бухаресті."
Вибачте, але В МОЄМУ КВИТКУ ЧОРНИМ ПО БІЛОМУ НАПИСАНО — ЗУПИНКА В БУХАРЕСТІ!
Він вийшов, кинув мій чемодан з автобуса на дорогу і сказав: "Або виходиш тут, або їдеш далі."
О півночі я залишилась одна, з валізою, в невідомому місті. Я була у розпачі, в істеричному стані, зі сльозами і нервовим зривом. Це був шок.
Це не просто поганий сервіс — це приниження, небезпека і повна байдужість до пасажирів.
ГАНЬБА. НІКОЛИ БІЛЬШЕ.
18. april 2025
Anmeldelse skrevet uten oppfordring
Svar fra INFOBUS
Дякуємо за ваш детальний відгук.
Ситуація, яку ви описали, дійсно викликає обурення — така поїздка не має залишати після себе ані стресу, ані відчуття небезпеки, тим більше, якщо маршрут не відповідав зазначеному у квитку.
На даний момент ми скерували відповідне звернення до перевізника LÜKS ISTANBUL TUR з метою отримати інформацію про ваш рейс за зазначеним вами квитком. Після перевірки всіх деталей поїздки та звернення, ми надамо вам повну відповідь щодо ситуації.
Така ситуація неприйнятна і ми серйозно ставимось до вашого звернення. Саме завдяки вашому зверненню можемо оперативно зреагувати, вплинути на якість обслуговування та запобігти подібним випадкам в майбутньому.
З вашого боку просимо трохи терпіння — робимо все можливе, щоб оперативно вирішити питання.
SCAM do not use them!
SCAM do not use them!
Hi, me and my husband ordered 2 tickets from Iasi airport to Calarasi Moldova for 2 at night for the 16th of April. The bus did not show up. We have tried to contact support. The contact support was unsure where is the bus and could not help us to understand the situation. We were waiting for 1h and at the location that was provided by the QR code. We had to find cover because it started to rain.
16. april 2025
Anmeldelse skrevet uten oppfordring
Svar fra INFOBUS
Dear customer.
Thank you for your feedback. We have already received your request and passed it on to our carrier partner to clarify all the details of the situation. The situation is currently under our control - we are monitoring the review process and working to ensure that the refund is made as soon as possible.
We understand your frustration and the inconvenience you have experienced. In such cases, we are always on the side of the passenger - no request is left unattended, and your situation is no exception. We are in touch with you and will provide a final response as soon as we receive information from the carrier.
Edit: Following up on our conversation, we would like to apologize once again for the situation. Indeed, our company also did not receive any information about the cancellation of the trip in advance.
The monetary amount will be refunded to the card from which the payment was made.
We sincerely apologize for the inconvenience and wish you only positive impressions from your future trips.
Bought tickets with an open date
Bought tickets with an open date, nowhere on the website was written the registration is valid until an exact date. I tried to register tickets but was not able to do so because they have not been valid anymore. I didn't know that until support told me so. Due date was 2 days behind from my attempt to register tickets. I asked support to help me and register them but they refused, explaining tickets are not valid anymore. I said I didn't know that and due date only 2 days ago, but still they didnt' help me
edit: support has helped me to resolve the issue and did register my tickets. Still, I think on the website in order details information about expiration date must be added to avoid such occasions in the future
28. mars 2025
Anmeldelse skrevet uten oppfordring
Svar fra INFOBUS
Good day.
Thank you for your feedback. The validity of an open-date ticket is indicated directly in the ticket itself. In order to use such a ticket, you need to register it by yourself on the page or contact our support team before the expiration date.
According to your words, you have contacted us after the expiration date of the open-date ticket, and in this case, we technically cannot register it in the usual way.
However, we are currently working to make the necessary changes to your ticket in another way so that you can receive tickets with the desired dates. We will inform you about the results as soon as possible.
Please be patient, we are doing our best to help you in this situation.
Edit: Thank you for sharing your experience! We are glad that we managed to resolve the issue and you received your tickets.
We also thank you for your suggestion to display the validity of open-date tickets in the order details. We are constantly working to improve our service and will consider adding this information for the convenience of our customers.
We wish you a pleasant journey and have a nice day.
Wrong information on the website and I…
Wrong information on the website and I even wrote them before buying the tickets to confirm if the address is correct and the bus is arriving in Oradea and not another city because the final destination of the bus was different and I had the surprise, at the departure to find out that the bus doesn’t get close to the city I booked the ticket for, but about 200 km away. From drivers I was told that they have announced the website to change the information on their website because it was wrong. However, the day before the departure, I was called by someone from the driving company telling me to arrive earlier and they knew I was going to Oradea but I was told about the fact that they don’t go to Oradea only at the time of departure.
LE: they were receptive when I have told them about the problem and I appreciate that they helped me with what they could, but I still didn’t get to the destination as it was specified on the website.
9. mars 2025
Anmeldelse skrevet uten oppfordring
Svar fra INFOBUS
Good day.
Thank you for sharing your experience. We are sincerely sorry that you faced such a situation during your trip.
As soon as you informed us about the problem, we immediately contacted the carrier to clarify the information. The carrier confirmed that you would be delivered to Oradea, so we passed on this information to you. At the same time, we did not receive any notifications from the carrier about changes in the route or schedule, so unfortunately we were not able to warn you about possible deviations in advance.
We understand that this situation has caused you inconvenience and anxiety. For our part, we always respond promptly to our customers' requests and do our best to provide up-to-date information. We have already contacted the carrier to clarify all the circumstances and check for updates to their schedule. We are also working to ensure that such situations do not recur in the future.
As an apology from our company, bonuses have already been credited to your customer card, which you can use as a discount for future trips with any carrier.
We hope that you will remain our customer and have only positive travel experiences in the future. We wish you a pleasant and comfortable trip!
Перевозчики и компания Дно👎👎👎👎👎👎👎👎
12. januar 2025
Anmeldelse skrevet uten oppfordring
Svar fra INFOBUS
Добрый день.
Мы получили ваше сообщение о данной неприятной ситуации и разберемся с перевозчиком в том, что произошло. После получения разъяснений по этой ситуации от перевозчика, мы предоставим вам полный ответ на вашу почту.
С вашей стороны просим немного терпения, мы делаем все возможное, чтобы оперативно разрешить ситуацию.
С уважением, INFOBUS!
I will never use this company again
I will never use this company again. My friend and I had bought tickets to Constanța, and we arrived 20 minutes before the bus was supposed to leave.
We saw a bus at the end and thought it was ours. We handed over our ID cards and showed the tickets to the driver. He said it wasn’t the right bus and that he didn’t know anything about it. Then, after 30 minutes, we found out that it was our bus, and the driver had misled us due to irresponsibility and carelessness.
In the end, they didn’t even refund our money because the driver claimed we were “considered passengers,” which is complete nonsense and negligence. Never again!
29. desember 2024
Anmeldelse skrevet uten oppfordring
Svar fra INFOBUS
Good day!
Thank you for your feedback. We are sincerely sorry that you faced such an unpleasant situation. We will definitely look into the matter and find out all the circumstances.
To help us resolve the issue as quickly as possible, please provide your ticket number purchased through the INFOBUS page. This will help us contact the carrier and conduct a detailed analysis of the situation.
We will do our best to provide you with a response as soon as possible. We apologize for the inconvenience and thank you for your patience!
Bus cancelled but no refund!!
My bus get cancelled, I called the “infobus”, the manager answered my phone and was talking in another language, i asked if she speakers English, she hang up on me! Very unfriendly, I will never trust them again!!
15. desember 2024
Anmeldelse skrevet uten oppfordring
Svar fra INFOBUS
Dear customer,
We apologize that the previous response was in a different language. In order for us to investigate your situation in more detail, please provide the order number or ticket purchased on the INFOBUS website. Thank you for your understanding and the opportunity to help you.
MISMANAGEMENT BY INFOBUS
I have experienced worst service by Infobus.
I had journey from Odessa to Istanbul and connecting bus from Istanbul to Ankara. TRAVEL TIME of the second leg , Istanbul- Ankara AS CONFIRMED BY INFOBUS on their official ticket was 3 HOURS. But Infobus and their carrier LichosHurst S.I arranged and reserved me WORST, LOWER GRADE WITH CHEAPEST FARE AMONG MANY HIGHLY GRADED TURKISH BUS COMPANIES. Therefore travel time wıth chosen bus company from Istanbul to Ankara TOOK ''' 9 HOURS '' WITH FULL OF INCOVENIENCES.
I remind to all probable future Infobus passangers to consider this ANNOYING AND HASSLING EXPERIENCE WITH '' INFOBUS''. Namely, be careful
and aware about MISMANAGEMENT BY INFOBUS.
30. oktober 2024
Anmeldelse skrevet uten oppfordring
Svar fra INFOBUS
Dear customer,
We are very sorry that you had such difficult situation. Please provide your ticket or order number so that we can check and comment on the situation.
Sincerely, INFOBUS!
Жахливі умови
Жахливі умови. Компанія дурить пасажирів.
Ми купували квитки з Києва до Варшави. Обирали без трансферу які коштують дорожче. На сайті у описі вказано "комфортабельні автобуси, wifi, туалет". Це не відповідає дійсності. Сидіння дуже некомфортні, маленькі і жорсткі, весь час щось не працювало, то не раскладається, то не складається. ТРАНСФЕР БУВ і нас про нього не попередили заздалегідь, тільки під час посадки коли пізно шукати щось інше. Пересадили у повний автобус, звісно навіть місць сидіти поряд не було. Туалети не робили у жодному з автобусів. На автостанціях туалети платні. Сам трансфер досить стресовий, водії підганяють, самі шукайте десь свій багаж завалений іншими валізами. Але найгірше, на другій зупинці у Києві підсажували пасажирів, двоє з яких були дуже хворі. Дівчина кашляла і чихала просто нон стоп навіть не прикриваючись. Куди діватися пасажирам у яких немає часу на пошуки інших автобусів? Як можна було саджати настільки хворих людей і заражати інших? Звісно ми теж захворіли, чотириденна подорож додому перетворилася на жах. Вихід на роботу відмінили через стан. Хто виплатить нам збитки???
Не знаю як додати відповідь окрім модерації цього коментаря.
Номера квитків 8625496 та 8625497, перевізник Anatolii Kantor
1. oktober 2024
Anmeldelse skrevet uten oppfordring
Svar fra INFOBUS
Добрий день.
Розуміємо ваше невдоволення поїздкою і умовами у яких ви їхали.
Щоб ми могли перевірити ситуацію та провести відповідні роботи із перевізником, просимо вказати номер вашого замовлення або квитка купленого на ресурсі INFOBUS.
Still waiting for my refund
On Sunday 22/09/24 , I receive a call around 12:30 that the travel was cancelled and I’ll received a refund. Since that until now I still haven’t received anything at all. why is it so difficult to get a refund when you guys cancel the travel? This is illegal!! I didn’t use the service and all I want is my money back.
Thanks
22. september 2024
Anmeldelse skrevet uten oppfordring
Svar fra INFOBUS
Dear customer,
We are very sorry that you had such difficult situation. Please provide your ticket or order number so that we can check and comment on the situation.
Sincerely, INFOBUS!
Fake tickets, useless support
They sold three tickets to 77 yo people for completely wrong destination. No any warning or email. Just three old persons in the meddle if nowhere at night. Their manager Bogdan refused to call the railway station to request at least any assistance. Just happy to refund. Would you call it service or scam?
1. oktober 2024
Anmeldelse skrevet uten oppfordring
Svar fra INFOBUS
Dear customer,
We are very sorry that you had such difficult situation. Please provide your ticket or order number so that we can check and comment on the situation.
Sincerely, INFOBUS!
We want to say really huge thank you to…
We want to say really huge thank you to our driver. Euroline Bus 16:00 from Minsk, 13 september and the driver for the bus before us, about 14 from Minsk . We got i time to our flight!
13. september 2024
Anmeldelse skrevet uten oppfordring
Svar fra INFOBUS
Good day.
We are grateful for such a positive feedback. We are glad that you found a flight of one of our partner carriers on our online ticketing service INFOBUS and that you appreciated the bus and staff so highly.
We wish you an easy flight search and always a great trip.
Always at your service)
Dette er Trustpilot
Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.
Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
Lær om anmeldelsesprosessen på Trustpilot.
Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.
Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.