Shocking customer service everything is great untill you try to refund a product! Ignored constantly when asked for returns label, finally got the label and posted 9 working days ago! Contacted few ti... Vis mer
Selskapet har svart
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Highly recommend this company. My bag has had a lot of positive attention. The quality is sublime for an affordable price point.. I have never purchased a bag that was not designer, and I have to s... Vis mer
Wish I had found your company sooner, to anyone reading this review, I can honestly say the quad sheepskin I ordered was a very good price, communication and delivery could not be faulted and lastly a... Vis mer
Order was delivered fast and efficient. Received a text confirming my order and an update as soon as it was delivered. Bought one of the pocket books and the quality is top notch real leather, stylish... Vis mer
Selskapet har svart
Informasjon om virksomheten
Skrevet av virksomheten
iCowhide UK is the UK's best-loved online destination for genuine cowhide and sheepskin — a small family business with two decades of experience in rugs and natural floor coverings, and an international presence spanning the UK, US, Canada, the EU and Australia. We work directly with trusted manufacturers in South America, which means every hide is hand-selected and offered at the best possible price, with no middlemen. Each cowhide rug is a genuine one-of-a-kind — no two hides share the same markings — and our sheepskin rugs range from single pelts to sumptuous XL designs in both natural and boldly dyed colours. Alongside our rugs you'll find handcrafted cushions, hats and accessories in genuine cowhide and sheepskin. We're also proud to introduce Clemés, our sister brand for bags and accessories. Clemés brings the same love of natural materials to your wardrobe: quality authentic leather, suede and raffia designs, made for everyday elegance — from structured everyday totes to elegant evening bags and seasonal raffia styles. Discover the full collection at clemesbags.com. Your order ships from our London warehouse, usually within 48 business hours, and our small family team personally handles every question — because your home (and your handbag) deserve nothing less. Thank you to the thousands of customers who've made us part of their homes.
Kontaktopplysninger
155 Chalton St, NW1 1NR, London, Storbritannia
- 020 3286 0521
- info@icowhide.co.uk
- icowhide.co.uk
4,4
Enestående
1k anmeldelser
Ber kundene om å skrive anmeldelser
Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative
Har svart på 100 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av 24 timer
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Svar fra iCowHide UK
Thank you, Helen! We're delighted you loved the product and the speedy delivery.
From ordering great service
From ordering great service, polite emails quick delivery, just 👍🏻
8. juni 2026
Svar fra iCowHide UK
Thank you, Maureen! We're so glad you had a great experience from start to finish.
The bag was not as expected
The bag was not as expected. I contacted the firm on the address given to ask how to return it, but received no response
7. juni 2026
Svar fra iCowHide UK
Dear Pamela, we have not received any messages from you. Please only use the form on our contact page on the website.
Lovely Evening Bag
A wonderful purchase from iCowHide UK. The evening bag is elegant well made, and great quality. I'm very happy with my purchase and would buy from them again
2. juni 2026
Svar fra iCowHide UK
Thank you so much, Edy! We're delighted you love your evening bag and we'd love to welcome you back again soon.
Beautiful rug …
Delivery very quick ,easy ordering love the quality and colour. This is my second time ordering ,l love there rugs especially when you get a discount .
4. juni 2026
Svar fra iCowHide UK
Thank you, Lena! We're so glad to see you back and delighted you love the quality and colour again - thank you for being a repeat customer!
High quality products
High quality products. Bought skins previously always fantastic. This time I bought 2 leather bags as birthday presents. They appear extremely well made. I'm sure my friends will love them.
4. juni 2026
Svar fra iCowHide UK
Thank you, Jane! We're so pleased you continue to love our products, and we hope your friends enjoy their birthday bags!
Love the brand it was very quick and…
Love the brand it was very quick and easy to order would order other hand bag. Love the rugs too
29. mai 2026
Svar fra iCowHide UK
Thank you so much! We're delighted you love the brand and we'd love to help you find your next handbag or rug soon.
I just love your products
I just love your products! Delivery was timely and the unexpected free gift was awesome! Thank you
2. juni 2026
Svar fra iCowHide UK
Thank you, Suzanne! We're so glad you loved the surprise gift and that delivery was timely - thank you for your kind words!
Rude customer service
Paid £339 for a rug which arrived with a £132 price tag. Felt ripped off so asked to return for a refund, customer service was rude and implied I was lying, despite me sending photos.
8. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra iCowHide UK
We’re sorry for the confusion. We do not put price tags on our products. Our prices are clearly listed on our website, and the price of the item you purchased has not changed since it was listed.
If there was a label on the back of the rug, it was possibly a supplier’s wholesale price label used for a trade show.
Svar fra iCowHide UK
Thank you, Clare! We're delighted you're happy with your order and delivery - we look forward to your next visit!
Svar fra iCowHide UK
Thank you, Belinda! We're so pleased it looks beautiful in your home.
Svar fra iCowHide UK
Thank you, Christine! We're glad the delivery updates and tracking made for a smooth experience.
You keep asking me to review and until…
You keep asking me to review and until I recieve my package which I should have got on May 22nd I will continue to do so. Your customer service is appalling . The package wasn't delivered. The picture of a package isn't on my property or anywhere near it. The package label is hidden. No GPS data has been provided. The timing of the picture and the alleged drop off time are an hour apart. So far no apology. No package. No reimbursement and you're calling me a liar.
20. mai 2026
Svar fra iCowHide UK
Dear peter, this is the third review you're leaving. As we just wrote to you in email, DPD had delivered your parcel to a wrong address and has said they will delivered it to you in the next couple of days.
Svar fra iCowHide UK
Thank you, Lesley! We're delighted you found the site easy to use and that your order arrived on time.
Svar fra iCowHide UK
Thank you for your kind words! We're so pleased your order arrived on time and as described.
Exactly what I ordered
Exactly what I ordered, good quality, received my purchase in 2 days. Very pleased
26. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra iCowHide UK
Thank you, Alan! We're delighted you're pleased with the quality and quick delivery.
Great communication
Great communication. Quick delivery time. The item was beautifully packaged and great quality. Highly recommended.
28. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra iCowHide UK
Thank you, Eliza! We're so pleased with your feedback on the communication, packaging and quality - thank you for recommending us!
Awful company!
My boyfriend bought me a hide for my birthday, never received it, DPD delivered it to a completely different place, proof of delivery was no where we recognised. Icowhide have ignored all messages! Awful customers service! No cowhide & lost money 😡
20. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra iCowHide UK
You have already left a review and we have replied to it.
No delivery
The hide i paid for hasn't been delivered. DPD , the carriers , sent a picture that doesn't relate to my address and so far neither you or the carrier have done anything about it.
22. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra iCowHide UK
Dear Peter, your arcel was delivered and signed to your home and DPD has posted photo and GPS data as proof. The photo also matches the address.
Dette er Trustpilot
Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.
Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
Lær om anmeldelsesprosessen på Trustpilot.
Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.
Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.