Shocking customer service everything is great untill you try to refund a product! Ignored constantly when asked for returns label, finally got the label and posted 9 working days ago! Contacted few ti... Vis mer
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Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
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Highly recommend this company. My bag has had a lot of positive attention. The quality is sublime for an affordable price point.. I have never purchased a bag that was not designer, and I have to s... Vis mer
Wish I had found your company sooner, to anyone reading this review, I can honestly say the quad sheepskin I ordered was a very good price, communication and delivery could not be faulted and lastly a... Vis mer
Order was delivered fast and efficient. Received a text confirming my order and an update as soon as it was delivered. Bought one of the pocket books and the quality is top notch real leather, stylish... Vis mer
Selskapet har svart
Informasjon om virksomheten
Skrevet av virksomheten
iCowhide UK is the UK's best-loved online destination for genuine cowhide and sheepskin — a small family business with two decades of experience in rugs and natural floor coverings, and an international presence spanning the UK, US, Canada, the EU and Australia. We work directly with trusted manufacturers in South America, which means every hide is hand-selected and offered at the best possible price, with no middlemen. Each cowhide rug is a genuine one-of-a-kind — no two hides share the same markings — and our sheepskin rugs range from single pelts to sumptuous XL designs in both natural and boldly dyed colours. Alongside our rugs you'll find handcrafted cushions, hats and accessories in genuine cowhide and sheepskin. We're also proud to introduce Clemés, our sister brand for bags and accessories. Clemés brings the same love of natural materials to your wardrobe: quality authentic leather, suede and raffia designs, made for everyday elegance — from structured everyday totes to elegant evening bags and seasonal raffia styles. Discover the full collection at clemesbags.com. Your order ships from our London warehouse, usually within 48 business hours, and our small family team personally handles every question — because your home (and your handbag) deserve nothing less. Thank you to the thousands of customers who've made us part of their homes.
Kontaktopplysninger
155 Chalton St, NW1 1NR, London, Storbritannia
- 020 3286 0521
- info@icowhide.co.uk
- icowhide.co.uk
4,4
Enestående
1k anmeldelser
Ber kundene om å skrive anmeldelser
Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative
Har svart på 100 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av 24 timer
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Raspberry sheepskin
I bought a raspberry coloured sheepskin rug for my reading corner and it finishes the look so well. Such good quality and customer service. This company was a recommendation from a friend and I would also recommended them!
12. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra iCowHide UK
Hi Susan, a raspberry sheepskin in a reading corner sounds like our idea of heaven — thrilled it finishes the look! Do thank your friend for the recommendation from us; word of mouth is everything to a small family business like iCowhide UK. Happy reading!
Excellent quality
Fast delivery, excellent product, great quality and extremely satisfied with our purchase. Highly recommend
1. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra iCowHide UK
Thank you, Reagan — fast delivery, great quality and a happy customer is the full house we play for at iCowhide UK. Our sheepskins and cowhide cushions are worth a look if the collection ever grows. Thanks for the recommendation!
Colour was duller than in photo
10. juli 2026
Svar fra iCowHide UK
Thank you for your review and sorry about the photo. We are constantly improving our photos.
Fast delivery , regular delivery updates, lovely product
I ordered a small sheepskin rug on Friday 17th July. I received regular updates regarding the order and the delivery via Royal Mail. The rug was received this morning, I’m super pleased it’s exactly as expected with super fast free delivery.
20. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra iCowHide UK
Thank you — ordered Friday, updates all the way, and a rug that's exactly as expected: that's the iCowhide UK experience we work hard for. We're so glad you're pleased, and we'd love to see you again!
5* customer service and excellent product
After a slight delay in communication, customer services could not have been more helpful AND the bag is gorgeous!
18. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra iCowHide UK
Hi Katharine, thank you for bearing with us on the communication — we're a small family team at iCowhide UK, and your patience and generous words mean a lot. We're delighted the bag is gorgeous in person! It's from Clemés, our new sister brand, and there are more leather, suede and raffia styles made for everyday elegance whenever you fancy. Thanks again!
Great quality cushions that look…
Great quality cushions that look fantastic. Love that the option for more light or dark on the colours is available, love them.
7. juli 2026
Svar fra iCowHide UK
Hi Tara, thank you — we love that you love the light/dark colour options! Our cowhide rugs pair beautifully with the cushions if you'd like to complete the look. Enjoy them, with thanks from all at iCowhide UK!
I bought 2bags from icowhide
I bought 2bags from icowhide, a small Kelly & a flop over cross body raffia. Both bags are excellent, well finished and as portrayed & described on line. I personally didn’t like the tan colour on the raffia bag it was too yellow but I think this is just a subjective view. The dusty rose colour on the Kelly was perfect with my Royal Ascot outfit.
9. juli 2026
Svar fra iCowHide UK
Thanks very much Siobhan.
Poor sizing and poor customer service
Ordered 3 cushions advertised as 40x40cm and a large sheepskin rug.
Cushions arrived measuring 33x33 with a tiny opening which are impossible to get a pad in.
I emailed to question this, the reply was that they had changed supplier and not updated the description, no offer to refund, return etc.
I emailed back to say the rug has not yet been dispatched so please cancel as I have no faith in the company - radio silence.
I will do a chargeback if I do not receive a reply considering they say 24 hours to reply.
No telephone number either so beware!
15. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra iCowHide UK
Dear Amanda, sorry about this.I trust we have already sorted this by reaching out to you directly. Your parcel has been already dispatched. We can hopefully regain your trust.
Wasn’t as expected but issue resolved
Cushion I ordered differed in size and colour to that advertised. Contacted customer service and David was very helpful and resolved the issue.
7. juli 2026
Svar fra iCowHide UK
Dear Lucy,
We are sorry to learn of your disappointment. A prepaid return label has already been sent to you.
Our cushions are normally dispatched in protective mailing bags, with the option to upgrade to cardboard-box packaging during checkout. We are also getting in touch directly to understand your concerns and explore how we may restore your confidence in us.
Kind regards,
The iCowhide Team
I'I've purchased natural Brazilian Cowhide rug. It was exactly how was described.Delivery was day after I've purchased .Very happy with my rug. Highly recommend
I've purchased natural Brazilian Cowhide rug. It was exactly how was described.Delivery was day after I've purchased .Very happy with my rug. Highly recommend
6. juli 2026
Svar fra iCowHide UK
Thank you, Patrycja — next-day delivery and a rug exactly as described, that's the experience we aim for every time at iCowhide UK! We're so happy you love it, and we'd be delighted to see you back. Enjoy your beautiful Brazilian hide!
No contact from this company
No contact from this company
I wish to return my item but no one acknowledge me
29. juni 2026
Svar fra iCowHide UK
Hi Tracy, we're really sorry for the frustration and delay here - that's not the experience we want you to have. Please reply to this message or contact our Customer Care team directly quoting reference UK19645 so we can get your return sorted as a priority.
Quick delivery
Quick delivery. Beautifully packaged and a gorgeous bag that is just perfect. I love it.
28. juni 2026
Svar fra iCowHide UK
Thank you, Jacqui! We're so glad your bag arrived quickly and beautifully packaged - enjoy it!
Svar fra iCowHide UK
Thank you for your kind words! We're really glad you're happy with the product, price and delivery.
Customer service is literally…
Customer service is literally non-existent.
I have never written a review for a retailer before but this company is so bad, I don't feel I have any other choice. I contacted them three weeks ago via the form on their website to try and arrange a return and haven't had a reply. Neither of the UK phone numbers they have are ever answered. Emails and WhatsApp messages aren't responded to. Reading other reviews, it seems I'm far from the only customer to have experienced this.
If any humans actually work at this company, can somebody please respond to me, so my return and refund can be processed.
30. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra iCowHide UK
Dear Jack, sorry about this. your message was mistakenly filtered as spam. We have now responded to you to sort this out. Apologies again
The bag was a present for my Daughters…
The bag was a present for my Daughters Birthday.
She was very pleased with it.
Thank you.
13. juni 2026
Svar fra iCowHide UK
That's wonderful to hear, Kathleen! Thank you for choosing us for such a special gift - we're so glad she loved it.
The shoulder bag is of top quality…
The shoulder bag is of top quality leather - very happy with colour and size also. Delivery took a little longer than expected. Overall a good experience.
9. juni 2026
Svar fra iCowHide UK
Thank you, Catherine! We're delighted you're happy with the quality, colour and size of your bag. Sorry delivery took a little longer than expected this time - we'll take that feedback on board.
Wonderful rugs I am amazed at them just…
Wonderful rugs I am amazed at them just perfection ✨
9. juni 2026
Svar fra iCowHide UK
Thank you so much, Pat! We're thrilled you love your rugs.
Svar fra iCowHide UK
Thank you, Helen! We're so glad you're happy with the quality.
WOW !! Luxurious Product
I'm not sure if my review went through so doing again in case.
From ordering to receiving the rug 3 days !!. Super fast delivery using DPD. And boy was i impressed with the product. I bought the 8 pelt Sheepskin rug, it's huge, really deep,plus we love the colour. It's clearly been put together expertly by iCowhide. It's a really beautiful rug.
I will absolutley be telling everyone, and be back for.
Thank you iCowhide
17. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra iCowHide UK
Thank you so much for such a lovely review, Mrs Davies! We're delighted the sheepskin rug arrived quickly and that you love the quality and colour. Thank you for recommending us - we can't wait to welcome you back!
Order handled efficiently and promptly
Order handled efficiently and promptly. Handbag exactly as described on the website and of good quality
10. juni 2026
Svar fra iCowHide UK
Thank you, Gillian! We're so pleased your order was handled smoothly and that the handbag matched your expectations.
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