Huggwaii Anmeldelser 

154
•
TrustScore 4 av 5

3,9

Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon

For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon

Se hva andre synes

Vurdert til 5 av 5 stjerner

After an ordering mix up, everyone was very helpful and supportive in correctly the error. Their responses were always quick and appropriate to address my concerns. The product is cute and comfortab... Vis mer

Selskapet har svart

Vurdert til 5 av 5 stjerner

Ich hatte mir die Hochland Kuh bestellt. Es hat mit der Lieferung etwas länger gedauert als angegeben und der Liefertermin wurde drei mal verschoben. Die Sendungsverfolgung von der Email lief über Sho... Vis mer

Selskapet har svart

Vurdert til 5 av 5 stjerner

Absolutely loved my weighted Panda, he's so sweet. High quality, super soft, just perfect. When I had an issue while waiting for my order, I emailed customer service and they were fantastic. Responded... Vis mer

Selskapet har svart

Vurdert til 1 av 5 stjerner

Nothing more than a scam. Substandard product sold at inflated prices - exactly the same item I purchased available elsewhere for cheaper. Tried to cancel order. They refused and sent anywa... Vis mer

Selskapet har svart

Informasjon om virksomheten

Skrevet av virksomheten

✨ Huggwaii: Bringing warmth and magic to your home with our cute, sustainable night lights.


Kontaktopplysninger

3,9

Bra

TrustScore 4 av 5

154 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Ber kundene om å skrive anmeldelser

Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative

Har svart på 100 % av de negative anmeldelsene sine

Svarer vanligvis i løpet av 24 timer

Slik bruker virksomheten Trustpilot

Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.

3,9

Alle anmeldelser

(154)

42 anmeldelser i de siste 12 månedene

Skriv en anmeldelse
Virksomhetene kan ikke betale for å skjule eller tilby belønning for anmeldelser på Trustpilot. Anmeldelser er meningene til individuelle brukere og ikke Trustpilot. Mer informasjon

Vurdert til 1 av 5 stjerner

Poor communication

I haven’t gotten my item yet so I’m not sure why I’m getting a survey right now. I ordered it as a gift and it’s terrible that I had to ask the person if they’ve received it. I just ruined it for them because of this email. They haven’t gotten the item yet

5. januar 2025
Anmeldelse skrevet uten oppfordring
Logoen til Huggwaii

Svar fra Huggwaii

Hi kelly morber,

Thanks for sharing your thoughts.

Please kindly let us know your order number so our customer service team at info@huggwaii.com can follow up on your issue promptly. We'll do our utmost to get to the bottom of this and resolve it to your satisfaction. We understand your concern about the reported delivery when you haven't received the item, and we'll take all necessary steps to address it.

Best regards,

Vurdert til 5 av 5 stjerner

Decent job

The ability to track the shipment turned out to be helpful and precise. The product arrived undamaged and decently packaged. The smell of the product is a bit intense (perhaps due to the recent production date) and does not match the visual qualities (which are very good). Maybe something could be done about this in the future? Overall, I recommend it to anyone looking for something unconventional as a gift.

30. desember 2024
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

Before I ordered the Capybara lamps...

Before I ordered the Capybara lamps, I had read the reviews which looked good to me. The lamps even exceeded my expectations: they are indeed very cute and well done.
Even though they were belated Christmas gifts, my daughters were very happy to have them.

3. januar 2025
Anmeldelse skrevet uten oppfordring
Vurdert til 1 av 5 stjerner

This is the WORST company ever

This is the WORST company ever. Don’t order. I ordered 2 little lamps on 11/15. It’s 12/25, and not only have they not arrived but they will not refund my money. They lost the package (they marked as undeliverable) and still are refusing to refund me after 41 email messages over the last 26 days. Just don’t waste your time or money…. It’s a complete scam.

24. desember 2024
Anmeldelse skrevet uten oppfordring
Logoen til Huggwaii

Svar fra Huggwaii

Hi Jessie Sheran,

Thank you for your feedback. We sincerely apologize for the inconvenience and frustration you have experienced with your order.

We are not deliberately withholding your refund. We need to wait for the investigation results from our logistics provider. The reason is that we have not yet confirmed whether the package is truly lost. If the location of the package is identified, they will re - arrange delivery for you. Therefore, we have to wait for the logistics provider's investigation. And if it is confirmed that the package is indeed lost, we can arrange for a refund or re - send the items to you.

Thank you for your patience and understanding.

Best regards,

Vurdert til 1 av 5 stjerner

SCAM. I ordered 2 items for express shipping

I ordered 2 items for express shipping. Items have not arrived and there is no way to contact you. You are a scam.

24. desember 2024
Anmeldelse skrevet uten oppfordring
Logoen til Huggwaii

Svar fra Huggwaii

Hi Laura,
Thanks for sharing your experience. I would like to present our deepest apologies for all the inconvenience.

Please kindly let us know your order number so our customer service team at info@huggwaii.com can follow up on your issue promptly. We'll do our utmost to get to the bottom of this and resolve it to your satisfaction.

We understand your concern about the reported delivery when you haven't received the item, and we'll take all necessary steps to address it.

Best regards,

Vurdert til 5 av 5 stjerner

I had a perfectly good experience…

I had a perfectly good experience ordering from huggwai. It would be nice if the tracking was more detailed, there was a 10 day gap where nothing happened, but the product arrived within the estimated time. I got the rabbit lamp and it looks great and works as advertised.

19. desember 2024
Anmeldelse skrevet uten oppfordring
Vurdert til 1 av 5 stjerner

WE DID NOT GET PRODUCT ORDERED DECEMBER 7, 2024!

WE DID NOT GET PRODUCT!

19. desember 2024
Anmeldelse skrevet uten oppfordring
Logoen til Huggwaii

Svar fra Huggwaii

Hi Laura D,

We are so terribly sorry to hear you're frustrated about not receiving your product. Your satisfaction is super important to us.

To help us look into this ASAP and get it resolved for you quickly, could you please share the order number? You can reach out directly to our amazing customer service team at info@huggwaii.com.That way, we can track down exactly where things went wrong and take immediate action to get your item to you.

We really appreciate your patience while we sort this out.
Any questio please feel free to contact us.
Best regards

Vurdert til 4 av 5 stjerner

Overall

Overall, I am very happy with the product, and the speed in which it was delivered. I received the two lamps I ordered this afternoon and tested them and everything is working fine.

19. desember 2024
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

Capybara plush is amazing

I entered the wrong address then they were quick and accurate with the email replies. Quality well done and is so adorable. For the price I would get it again, they took their time to create and design it.

15. desember 2024
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

Christmas gift

I just got this for my wife as a Christmas gift. The quality looks very good and I'm excited to give it to her on Christmas morning. I know she will love it!

13. desember 2024
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

I ordered mid November for it to come…

I ordered mid November for it to come in time for Christmas. Received no information, messaged my order number to their Facebook page and got a quick response to a Royal Mail link which showed it would be delivered the next day. Fast response time and great product

13. desember 2024
Anmeldelse skrevet uten oppfordring

Dette er Trustpilot

Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.

Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.

Lær om anmeldelsesprosessen på Trustpilot.

Her får du åtte tips om hvordan du skriver en god anmeldelse.

Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.

Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.

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