After an ordering mix up, everyone was very helpful and supportive in correctly the error. Their responses were always quick and appropriate to address my concerns. The product is cute and comfortab... Vis mer
Selskapet har svart
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
After an ordering mix up, everyone was very helpful and supportive in correctly the error. Their responses were always quick and appropriate to address my concerns. The product is cute and comfortab... Vis mer
Selskapet har svart
Ich hatte mir die Hochland Kuh bestellt. Es hat mit der Lieferung etwas länger gedauert als angegeben und der Liefertermin wurde drei mal verschoben. Die Sendungsverfolgung von der Email lief über Sho... Vis mer
Selskapet har svart
Absolutely loved my weighted Panda, he's so sweet. High quality, super soft, just perfect. When I had an issue while waiting for my order, I emailed customer service and they were fantastic. Responded... Vis mer
Selskapet har svart
Nothing more than a scam. Substandard product sold at inflated prices - exactly the same item I purchased available elsewhere for cheaper. Tried to cancel order. They refused and sent anywa... Vis mer
Selskapet har svart
✨ Huggwaii: Bringing warmth and magic to your home with our cute, sustainable night lights.
Ber kundene om å skrive anmeldelser
Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative
Har svart på 100 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av 24 timer
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
checkout was a little confusing, ended up with a wrong shipping address, i could change it through the customer service despite the late response of service.
Though I have yet to receive my package, I find the look of your website quite appealing and captivating enough to make anyone find interest in making your products a gift or their comfort. And though I live overseas, I trust that based on reviews of other customers, there's probably no need to worry, but believe the orders are satisfactory
I have received two items that I purchased, and I do like them. The reason I gave a 3-star rating was because the website was not user friendly and it took me a few times to finally get my order placed. Also, the shipping/delivery of my order took quite some time.

Svar fra Huggwaii
It was great but not exactly perfect because i couldn't write what i wanted on it. I could only use English characters and not even a heart. But overall it was what it said it would be. Thank you!!
Very satisfied with my purchase. My items are very cute.
Excellent product!
Something special for grandchildren for Easter better than candy. Was surprise to find only plug for charging . Still pleased with product.
The items arrived in a timely manner. They were in excellent shape and all worked when tested. They are made of what appears to be quality material so will, hopefully, last for a long time.
I had my panda bear light for not quite a month and was really enjoying it. It just stopped working. This was an expensive item for me and I don’t have any recourse because it was more than 14 days.

Svar fra Huggwaii
This was a fabulous purchase! My granddaughter's eyes lit up (no pun intended) when they got their squishy lamps. I was reluctant to make this purchase as not all Facebook merchants represent their merchandise honestly. I can tell you, this was a 10 star experience but they'll only allow me 5!
Had no problems ordering and have been updated on tracking my order. Keep up the good work. I would love to have more for grandkids, but just can't swing it it right now. I just lost my husband in January to cancer. It's been tough financially. Thank you again.
I saw the little Capybara in an Instagram ad and IMMEDIATELY bought it. It looked so cute and the light looked soft but bright enough.
My mother absolutely ADORES this light. If you are looking for a great, cute gift, this is it. It's relatively inexpensive and cmon, your mom's worth $30 😁
Great delivery, great product, in perfect condition, i love them
Nothing more than a scam.
Substandard product sold at inflated prices - exactly the same item I purchased available elsewhere for cheaper.
Tried to cancel order. They refused and sent anyway.
Requested a refund. They spent several weeks trying to get out of issuing a refund.
Refused to provide a local return address - as per their website.
Item returned, proof of return provided. They are refusing to issue a refund. Several months, 20+ emails with generic, copy and paste replies, refusing to acknowledge my return and request.
Stolen my money.

Svar fra Huggwaii
Wonderful selections! Want to buy more...
3 months since i paid, 2 moths since the local courrier admited to have lost my package, one month and a half since local courrier gave me the proof of loss,1 month since i requested my refund multiple times and now two weeks have passed since their "investigation team" is doing researches.
What do they have to search if I already sent them the proof of loss, the conversation with the local courrier, everything they asked. I really think the customer support service is an AI who just distract you to not make the refund.
Never buying again and I hope no one does either.

Svar fra Huggwaii
They require me to pay upfront and I did but I want a refund so I request for one before the product is shipped out (you can track this through a delivery app).
Firstly, they are very slow with the responses. Whenever they do respond, the messages are often kind. They told me that my order is canceled and they will refund me after 7 business days. I waited. And now they would not even respond.
The money I lost is not much but learn from my mistake. These people are from China so if you are from pacific regions, transferring money would not take that long. Those positive comments you see could be paid and scripted.
Not ordering again
EDIT: I did receive the money and they did proceed it. However the customer service is not optimized I would say. I have had sent two emails in two days for a response. Still, i’ll give them a 5 star for their writing. Very professional and supportive. Try to enhance the experience more by replying sooner thanks

Svar fra Huggwaii
My granddaughter loves him. He has several different colored lights. So whimsical.
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Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
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