After an ordering mix up, everyone was very helpful and supportive in correctly the error. Their responses were always quick and appropriate to address my concerns. The product is cute and comfortab... Vis mer
Selskapet har svart
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Ich hatte mir die Hochland Kuh bestellt. Es hat mit der Lieferung etwas länger gedauert als angegeben und der Liefertermin wurde drei mal verschoben. Die Sendungsverfolgung von der Email lief über Sho... Vis mer
Selskapet har svart
Absolutely loved my weighted Panda, he's so sweet. High quality, super soft, just perfect. When I had an issue while waiting for my order, I emailed customer service and they were fantastic. Responded... Vis mer
Selskapet har svart
Nothing more than a scam. Substandard product sold at inflated prices - exactly the same item I purchased available elsewhere for cheaper. Tried to cancel order. They refused and sent anywa... Vis mer
Selskapet har svart
Informasjon om virksomheten
Skrevet av virksomheten
✨ Huggwaii: Bringing warmth and magic to your home with our cute, sustainable night lights.
Kontaktopplysninger
3,9
Bra
154 anmeldelser
Ber kundene om å skrive anmeldelser
Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative
Har svart på 100 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av 24 timer
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Fast shipping
Fast shipping , a sale price and my granddaughters loved them to the point the 2 yr old took her bunny to bed rather than her Peppa pig!
26. desember 2025
Anmeldelse skrevet uten oppfordring
Can't reach Customer Support
I can't reach anyone to check on my order. The email address support at huggwaii.com bounces back. My package is supposed to arrive for Christmas but has been sitting in a "sorting facility" in my city for a week now (according to the tracking from the Chinese carrier). It looks cute but I have no idea if I've lost my money here!
19. desember 2025
Anmeldelse skrevet uten oppfordring
Svar fra Huggwaii
Dear Raj R,
We truly apologize for the frustration and uncertainty you’ve been feeling.
Our official customer service email is info@huggwaii.com, and we wonder if there might have been a small mix-up with the email address you used to reach out? If you could kindly double-check that, we’d be incredibly grateful.
Please don’t hesitate to contact us again at info@huggwaii.com—this time, if you could include your order number, our team will jump right on resolving your order status for you.
Thank you for your patience and understanding. We hope to make this right for you soon.
Best regards,
The cutest lights out there!
I ordered a unicorn and a dragon light, and they are the cutest lights ever! You just slap them and they change colors — hahaha! My sister and I really love them.
I placed my order on the 3rd of November, and it arrived on the 28th. At first, I thought it was a scam page, since 11 days had passed and I still hadn’t received any tracking information. Then they sent an email asking for a review, and I told them I hadn’t received anything yet. They responded immediately and arranged a shipment from the factory straight to my home, since they didn’t have the products in stock and that's what was taking them so long. It took a while, but it arrived!
29. november 2025
Anmeldelse skrevet uten oppfordring
The Capybaras are adorable
The Capybaras are adorable. The snoring feature is hilarious!!
18. november 2025
Anmeldelse skrevet uten oppfordring
When I received my order
When I received my order, my grand and grand, grand was here. When they saw the Huggwaii, they were so excited and they are so pretty; I order two more.
17. november 2025
Anmeldelse skrevet uten oppfordring
I have not yet received my order and…
I have not yet received my order and never got a shipping confirmation.
16. november 2025
Anmeldelse skrevet uten oppfordring
Svar fra Huggwaii
Hi Betsy Thomsen,
Thanks for sharing your thoughts.
Please kindly let us know your order number so our customer service team at info@huggwaii.com can follow up on your issue promptly. We'll do our utmost to get to the bottom of this and resolve it to your satisfaction. We understand your concern about the reported delivery when you haven't received the item, and we'll take all necessary steps to address it.
Best regards,
Shipping was fast
Shipping was fast. I love this and can't wait to give it to my DIL.
12. november 2025
Anmeldelse skrevet uten oppfordring
Arrived in good condition
Arrived in good condition, as described.
14. november 2025
Anmeldelse skrevet uten oppfordring
Scam
Scam, never got my item and my money neither. Customer service writing same copypaste answers.
2. mai 2025
Anmeldelse skrevet uten oppfordring
Svar fra Huggwaii
Dear Samim Omar Hadi,
Thanks for sharing your experience. I would like to present our deepest apologies for all the inconvenience. We attach great importance to this problem and it really help us a lot, we would try best to do better in the future. And please feel free to contact our customer service team at info@huggwaii.com. We will try our best to solve the problem for you. Appreciate your voice on this!
Best regards
I think she liked it
Great quality beautifully gift wrapped. Customer service was excellent too. I wanted to change my order and they quickly sorted this out for me. Put a smile on my girlfriend’s face she loves it. Thanks guys.
31. oktober 2025
Anmeldelse skrevet uten oppfordring
Good customer service and well wrapped gifts not without issues
Review was initially a 1 star due to 2 reasons, firstly a failure to deliver a promise of providing a product on pre-order. Not sure how or why but they never made enough stock for pre orders... Secondly their shop has AI generated images and potentially reviews. The AI generated images come with the reviews so I can only assume they are fake.
Regardless of this I have given them a 4 star as they were quick to respond and even compensated me with a free gift for the pre-order troubles. I have not yet opened my order as they have are gift wrapped (very well I should add).
27. oktober 2025
Anmeldelse skrevet uten oppfordring
Svar fra Huggwaii
Hi DYLAN MELHUISH,
Thank you for your feedback, and we sincerely apologize for the delay and any frustration caused.
We did attempt to reach out to you regarding the stock issue, but unfortunately, we did not receive a response. We understand your concerns, and we want to assure you that we are here to help resolve any issues.
If you have any product issues or want to sort this out, just email us at info@huggwaii.com with your order number. We’ll get back to you quickly and find a solution that works for you.
Thank you for your patience and understanding. We hope to make this right for you soon.
Best regards,
Great products and excellent suppot
All products arrived and look exactly as I expected. They work well, and I am happy with them so far. The team also responded very quickly and was really helpful when I contacted them via their info email.
12. september 2025
Anmeldelse skrevet uten oppfordring
Scam
Scam! Negative stars if possible. Don’t buy from this site
8. september 2025
Anmeldelse skrevet uten oppfordring
Svar fra Huggwaii
Hi Karina Ottosen,
We’re sorry we didn’t meet your expectations—and we want to be clear: we are a legitimate business. If something about your experience left you frustrated, we’d be glad to work through it with you to make it right.
To help us fix this, could you please reach out to our team at info@huggwaii.com with any details you have (like your order number, if you have it)? This will let us look into your specific situation—whether it’s a delayed order, a communication gap, or another issue—and work with you to make it right.
We know trust is fragile, but we’re committed to fixing this. We hope you’ll give us the chance to help.
Sincerely,
Great customer support
Great customer support ! Nice items :) Thank you <3
4. september 2025
Anmeldelse skrevet uten oppfordring
Put in an order weeks ago and they…
***update***
My item did arrive, though late. I did manage to get in contact with them via a different email and they did ultimately respond and work with me. They should be credited for good faith attempts to resolve the issue. This is a good example of how businesses should handle issues. I would recommend them going forward.
Put in an order weeks ago and they still haven't shipped my order. No communication from the seller and no way to get clarity around shipping timeline. Attempted to contact them through their official support email and my message was bounced back. The email is inactive. Sketchy company.
28. august 2025
Anmeldelse skrevet uten oppfordring
Svar fra Huggwaii
Hi Hector A,
Thanks for sharing your experience. I would like to present our deepest apologies for all the inconvenience.
We were surprised to hear your email was bounced back, as our official support email (info@huggwaii.com) is active and monitored daily. Could you please share the email address you used to reach out to us? This will help us check if there was a typo, a temporary technical glitch, or any issue that prevented your message from reaching our team.
We also want to reassure you that we are a legitimate company. Once we have a bit more info (like the email you used, and ideally your order number if you’re comfortable sharing it), our team will jump in to confirm your order status, resolve the shipping delay, and keep you updated every step of the way.
Thank you for giving us the chance to address this. We’re sorry again for the stress this has caused, and we’re committed to fixing this for you promptly.
Best regards,
It appears they are dropshipping
It appears they are dropshipping, as the product I received was of incredibly poor quality. To make matters worse, I later found the exact same product on Amazon, and I could have bought three of them for the price I paid here. The significant price markup for such a low-quality item is frankly unacceptable.
27. august 2025
Anmeldelse skrevet uten oppfordring
Svar fra Huggwaii
Hi Christopher,
We’re so sorry your order didn’t live up to what you hoped for.
To share clearly: we don’t do dropshipping. All our products come straight from trusted manufacturers, and we have quality checks to make sure they’re up to standard. As for pricing, while you might find similar items cheaper elsewhere, our costs go toward things like that quality vetting, product materials and reliable shipping.
If you have any product issues or want to sort this out, just email us at info@huggwaii.com with your order number. We’ll get back to you quickly and find a solution that works for you.
Thanks for being honest with your feedback—it really helps us improve.
Best regards,
Dropshipping
Dropshipping. product are available on aliexpress for 7 time less.
14. august 2025
Anmeldelse skrevet uten oppfordring
Svar fra Huggwaii
Hi Julien,
Thank you for sharing your feedback.
We want to clarify that we are not reselling products from AliExpress.
Our products are sourced through direct partnerships with manufacturers, and while there may be similar items available elsewhere, each of our offerings goes through a curation process that includes quality checks, alignment with our brand standards, and often small customizations to ensure they fit our customers’ needs.
We understand pricing is an important factor, and we work to balance fair value with the effort we put into sourcing, vetting, and supporting each product.
That said, we take your feedback seriously as it helps us stay mindful of how we serve our customers. If you have specific questions about a product or your order, please feel free to reach out to our team at info@huggwaii.com—we’re happy to provide more details.
Thank you again for your input.
Best regards,
Fraud
Hello,
I made an order for a night lamp on June 28th and still don’t have it and not even shipped. I wrote to the support team on August 8th and didn’t have any response at all. Seems like fraud!
12. august 2025
Anmeldelse skrevet uten oppfordring
Svar fra Huggwaii
Hi Véro D.
We truly apologize for the frustration and uncertainty you’ve been feeling.
Rest assured, we are a legitimate company, and we take every customer inquiry seriously, aiming to respond as promptly as we can once we receive it. Our official customer service email is info@huggwaii.com, and we wonder if there might have been a small mix-up with the email address you used to reach out? If you could kindly double-check that, we’d be incredibly grateful.
Please don’t hesitate to contact us again at info@huggwaii.com—this time, if you could include your order number, our team will jump right on resolving your order status for you.
Thank you for your patience and understanding. We hope to make this right for you soon.
Best regards,
Tortuguita
La verdad valio la pena esta demaciado bonito, ilumina muy bien, se siente suave y de muy buena calidad me encanto
2. august 2025
Anmeldelse skrevet uten oppfordring
Good webbsite and im happy with it but…
Good webbsite and im happy with it but I would lika a lower price
8. mai 2025
Anmeldelse skrevet uten oppfordring
Dette er Trustpilot
Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.
Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
Lær om anmeldelsesprosessen på Trustpilot.
Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.
Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.