Howden Anmeldelser 

I am a member of the National Grid Pension Scheme and am really concerned that no historical data for previous tax years has been updated on the website. I have phoned twice and written 2 emails. The last person I spoke to said that he didn't think they were going to transfer previous tax year data. This was not mentioned in any of the information releases in May. Surely it is a legal requirement that you have the ability to access 6 years and current years taxation information.
I am pleased to say this issue has now been successfully resolved. Thank you.

I am a member of the National grid pension scheme which has recently been transferred to Barnett Waddingham. I have tried multiple times to access my pension information without success. After contacting them on numerous occasions I have been given log in instructions which do not work. As a result after hours of trying I have now given up. I just hope my pension is safe with this seemingly incompetent company. Bad decision by NG to transfer to this company.

Problem resolved with the help of David Spence. My thanks to him for his help and patience.

National Grid have outsourced their pension scheme to Barnett Waddingham. The service from National Grid Pensions has diminished over the last few years and got extremely bad over the last 6 months, most likely as the staff all knew they were being outsourced and TUPE transferred. My expectation was that things would now get worse still with Barnett Waddingham and guess what..... They sent me a log in that doesn't work. If the log in has expired, their website says that it will tell you and they "may be able to send another". There is no such notification. So, I called the "web help line" number and the main number provided in BWs glossy brochure that explains how great they are. Guess what - No answer as they can't take my call at the moment and I can leave a message. Basically, absolutely useless service that precisely meets ones expectations.

Below is my initial review dated 3 March 2022 and your reply.

How wrong you are saying that 'you understand that the situation has already been appropriately addressed'. In my mind it has not been appropriately addressed by you, a minimal compensation has been offered by the pension trustees for distress and inconvenience but not for the financial impact it has had.

I've had no direct communications or offer of compensation from yourselves for the mistake you have made as the administrators of my pension fund and providers of the modeller. Very very poor customer service and pension management I believe especially in these very challenging economic and financial times for me as one of your customers. Maybe I will hear directly from you sometime.

Review 3 March 2022
From my recent experience customers need to be very careful trusting your online Barnett Waddingham pension modeller numbers. I trusted them but they were over 20% higher than the written numbers I later received, thats over £10,000 in the max lump sum and over £1,600 per hear in annual pension. This has cost me dearly both financially, mentally and health wise.

Reply from Barnett Waddingham 4 Mar 2022

Mr Storey, thank you for taking the time to post a review. We value all customer feedback as it helps us to improve our service.

We’re sorry to hear your experience did not meet your expectations. We understand your situation has already been appropriately addressed through the correct process but if you wish to further the conversation, please contact the BW administration team or use our enquiries form at BW

Have today written for the 3rd time asking for a transfer value from my ex employer Bristol Uni pension. Not happy after reading the many negative reviews on here, wished I'd transferred out years ago!

Unfortunately a company i previously worked for trusted Barnett Waddingham with my pension. OMG had i read the experience many people have had already, then i would have contacted them sooner and transferred my pension. They don't get back to you, all I've received is an automated message.
has anyone considered going to the Ombudsman??

This company are the Administrators for the Interactive Investor (ii) SIPP.
Any SIPP enquiry of a medium or complex nature raised by an ii customer, is referred to Barnett-Waddingham (BW), which includes SIPP Transfers.
Recent enquiries and escalations by ii to BW have gone unanswered following a request to expedite a long outstanding SIPP transfer, clearly demonstrating that Barnett-Waddingham have no concept of customer service or efficient working. Attempts to contact them directly are blocked and deflected back to ii (who themselves are as effective as a chocolate tea-pot)!
My SIPP Transfer which was supposed to take 3 weeks (15 days) is currently on working day 42, despite apparent escalations by ii. PATHETIC!

I used Barnett Waddingham for the past ten years to manage a SIPP that held a commercial property.
In that time almost every interaction I had with them was terrible. They made many mistakes with billing and communication. There were tasks that should have taken days that took weeks and even months. Despite constantly contacting them for updates. They are the most frustrating company I ever had to deal with and I'm very glad I have now managed to move away from them. Think carefully before using this company, look at all the other providers. If you do decide to use them pay careful attention to your statements to check they are deducting money correctly.

My company has enjoyed 30 years of pension guidance from BW, and I know of no other acquaintance who has the same confidence in their pension advisors as we have in BW.

I wouldnt rate any stars if I could. This company makes me laugh saying they are professional. They are far from it, my fathers pension got stopped 2 months ago on the basis that there was a "possibility" that he had passed away. So instead of phoning us and finding out and surely needing an actual death Certificate to stop the pension they stopped it anyway based on this loose piece of hearsay. My Father is very much alive and kicking and we now have to resend all the necessary paperwork back to you to prove this which is a massive inconvenience considering its actually your companies fault. This has been very distressing to my mother and I will be emailing you in regards to a written apology.

Appalling service. Aloof, arrogant, disinterested and unprofessional. I wouldn’t recommend them to anyone.

I have previously wrote a poor review. Now having eventually spoke to a representative to try and obtain information. I received a letter saying I there would be a charge for the information I requested. I signed up to a Co-op pension many years ago, not some two bit company looking to make a profit out of my retirement. Foolishly I thought retiring with a pension with a respected company (co-op) would be simple and safe how wrong I was. Now getting ready to receive many platitudes via Barnett Waddingham via email. Totally discusted.

Have two pension funds with them. Very underwhelmed, Applied for Transfer values on the Company pension, then applied to draw that Pension, Drawn out affair, I was informed that I could only draw one of them, then after a few weeks I was informed that in fact, I couldn't draw either of them.
Dont appear to have a clue, I will be transferring my pensions to a company, I have far more faith in.

Same old story ask a difficult question get ignored till you end up at the top and suddenly you get a response.
DONT use their panel of solicitors for property transactions BANDITS or was it them ? Never got to the bottom of it.

My company has been a client of Barnett Waddingham for many years and we have had no cause for complaint during all that time.
My contact Alison Turner has been exemplary in her administration of our affairs showing sympathy and efficiency when dealing with a particularly difficult and demanding situation.
It is when problems arise that you realise the value of a sound, effective and trustworthy relationship.

I have recently switched my sipp from another provider who shall remain nameless to a SSAS with Barnett Waddingham and have to say that the service and professionalism with them compared to the traumas endured over 25/30 years are immense. I look forward to having our SSAS managed properly in the years to come.

Shocking experience.

I have requested a transfer value 5 times and every time they say “we cannot calculate at this time”.

They are very VERY untrustworthy, if I could give -5 stars I would. Unfortunately they took over as my occupational pension provider. TF gave me my transfer value on the spot however, since they took over I have called 5 times tried contacting them 3 times from the “contact us” link and every time I get the same response.

I am loosing out financially because they cannot complete my request.

It’s MY money! This is crazy, I can honestly say hand on heart that this is the most unprofessional dodgy company I have ever dealt with.

Run a mile away if you can and don’t voluntarily give these incompetent fools your money.

Barnett Waddingham has administered my SSAS for many years and have consistently delivered an excellent level of service. Their knowledge, reliability, and attention to detail are of the highest quality.
I have also had a single point of contact, Joanne Hill, who is unfailingly helpful, professional, efficient and a pleasure to engage with.
Having dealt with many organisations in the financial and commercial sectors, Barnett Waddingham come with my highest recommendation.

This company was administering my SIPP with Interactive Investors. It took 35 days to receive my last Sipp payment. Why should this company hold onto my money for such a long time? They kept sending many many secure messages saying that I did not have enough money in my cash account, when my acc stated that the money was cleared and available. They promised to have my money paid by a certain date but it did not happen. I must have made at least 10 or 12 long phone calls trying to get my money paid to no avail. I was not able to speak to Barnett Waddingham direct because my SIPP was with Interactive Investors and you have to go through them with any queries. Totally unsatisfactory!! I expect this company will come up with a lot of excuses as to why this happened but they are extremely sloppy in their administration. I would advise anyone to steer clear of this company.