Horizon Hobby Anmeldelser 

Commande d'un simu avion RC en septembre pour un anniversaire en novembre, aucune confirmation de cde ?? Je pensais que la ,cde n'était pas passée. En décembre mail m’annonçant la livraison, livraison quelques jours apprêt. N'ayant plus besoin du simu, j'utilise le contact pour demander le remboursement, droit de retrait. Pas de réponse, quelques jours apparait je réitère, pas de réponse. De plus surprise d'avoir des frais bancaire supplémentaire pour un règlement hors EU.
Site à éviter.

Recently bought a DX6C transmitter, which is an excellent product.
Easy to program with a clear instruction manual and allows me to insert up to ten cars.
Before I had of course a lot of questions via E-mail and they were fast an clearly answered.
In the past I bought from Horizon four E-flite RC planes and they are also of the same perfect quality with the same excellent service.

I purchased an RC duet plane for my son for a Christmas gift. We are not new to the hobby world. Weather conditions were great. It broke on the first flight. Horizon Hobby will not return the product. This plane was 79.99 and is marketed as a level 1 beginner plane that broke on the first flight. To pay 79.99 for something so fragile seems as almost theft on their part. Also, be careful with the reviews on their website as the reviews are screened and not every review is posted. I will never order from Horizon Hobby again.

I have been flying rc planes for a couple of years now. I always had cheap little rc planes until I upgraded to one of the apprentice propellor plane models. I also purchased a habu ss edf jet because I was having so much fun flying. As I learned more about the hobby and about the aircraft I was flying, I realized that a NX 8+ transmitter would be a perfect transmitter for me to get as I got more involved in the hobby.
It is safe to say my plans backfired after I received the transmitter. I ran into one seemingly SMALL issue where I needed to activate my old account through my email. I searched throughout my email and found a confirmation code from around 11 months ago. This link did not work anymore so I did what anyone else would do, I contacted customer support for a fresh activation code. (this may not seem like a big deal, but in order to register and update the transmitter, you need to be signed into a certain type of spektrum account)
This is when I began to lose patience because I had sat for hours and hours trying to get in touch with the customer support team and sign into my account. The first person I talked to on the 24/7 chat gave me hope when he sent me directions to my email. Turns out, the directions he sent me had nothing to do with the problem I was trying to solve. He specifically said in the chat that I could reply in that email thread if I had questions or concerns. I sent an email and never got a response. I tried getting in the chatroom again but to no avail. I also tried calling in to the customer support line but it was a pre recorded message telling me no one is available to help.

Overall, I am looking return the NX8+ transmitter and look for something else that better suits my needs. I had always enjoyed shopping around the horizon hobby section at the hobby shop. After dealing with their customer support and spending hundreds of dollars all to be disappointed time and time again, I have come to the conclusion that it is not worth my time or money to shop with them. I hope they see this message and can figure a couple things out. Good luck

Made an online order of Broadway Limited Santa Fe Blue Goose. The webpage description said it had.was a DCC model with sound. What arrived was a model with no sound and DCC ready. After waiting for almost 2 hours on the phone, I opted for a call back. When I received the call, they blame Broadway, anfd ignored my concern about their incorrect info. They offered me a return, but I had to pay for shipping, and said to contact Broadway to get get them to pay for shipping. A $24 lesson to never order from them again.

I Recently made over a $800.00 purchase. Ok here we go it didn’t arrive on time according to Their date of arrival,that’s not so much a big deal. My Big complaint is their customer service it is Horrible. Every time I call there is a wait time I mean at Least 45 minutes,R U Kidding Me! I talk to my Dr. quicker. So I always hit option 1 o my phone for a call back. Sometimes it’s the next day,at least 3 to 4 hrs. Later. I think I know why now because I’m not an Elite member! I have the standard membership which is free. You could spend $1,500.00 per year,meaning you have to and get better service or their is even a better plan which you would speak to someone right away,in the technical department, just to answer your questions that’s absolutely Very Poor customer service. It shouldn’t matter what plan your on like I said I spent over $800.00 my first time. I call Traxxas and speak to a technician right away,Really! Imagine if a product was broke that you bought for your 10 year old son and had to wait that long,even longer like 24 to 48 hrs. For emailing. If they don’t change their custermer service I will Never buy from Horizon Hobby again!

Not one for writing reviews but as most folks only do so with a negative experience I figured I would throw my two cents in regarding the good I have experienced with the Horizon/Tower Hobby folks. Several RC plane/component orders over the last few years and with that a couple small issues with product quality.....typical of most manufacturing these days. With that said, I have received nothing but top notch support from these guys in both communication and resolution of the issues, in both cases the resolution exceeded my expectation with replacement products shipped quickly. I have no reservations recommending these folks for both sales and service and I will be placing another order with them in the upcoming days.

I ordered an RC car for my son for his birthday. Upon ordering, the item was stated to be in stock on the website. I checked to see if the item had shipped 5 days after ordering, only to see awaiting shipment. They guarantee 3-5 business day shipping. I call and find out the item is actually on back order. An entire month later, we are still waiting for shipment. I call and was 18th in line. So I sent an email to cancel the order. Later that day, they shipped the item. Now I’m responsible for return shipping costs. This was a mistake on HH end, not the customer. Had the site stated back ordered like it actually was, and not in stock which was false, I would’ve never purchased from HH.

I've been a customer for many years. Due to circumstances I let my flying lapse. But I'm recently back and bought the new Night Vapor. I had a few questions and your response was fast and very helpful. It's reassuring to know I have this great service.

I bought a 70mm viper and had trouble programming thrust reverse.
I emailed horizon hobby and they responded back with a email which was very helpful

I am writing this review in response to a warranty replacement. In my personal experience I have always received great service from Horizon Hobby. I own a lot of their products so have have had to contact their support team quite a few times over the years. They have always been responsive and friendly and they have always taken care of my issue to my satisfaction. Horizon has many brands under their umbrella and they do business internationally. For a "hobby company" that has this much reach globally, I would say that they do a great job and have great support. When you compare this with the cost of most of their products I would say they offer a great value to the consumer. I have not had the same experience with Horizon's competition.

About 6 weeks ago, I ordered a couple RC cars from Losi.com. I didn't want to order them from Horizon, because they have such a bad reputation. But to my surprise, the order went through Horizon anyway. Losi will not reply to my emails. And Horizon doesn't recognize the Losi order number. I will never order anything from either place again. If I do buy any Losi products in the future, it will be through HobbyTown, or AMain.

My 9 year old son worked and saved his money so he could buy the Jeep Wrangler rc. When a kid saves that much money for something, you know they want it. The rc ended up not being what he expected, it was slow and doesn't turn to the right. Tried to do a return but since it was opened, they will not accept it.

We purchased the Recoil 2 18' Self-righting Brushless Deep-V RTR RC boat. We read all the directions together, watched YouTube videos, and as soon as we placed in the water - it flipped over and SUNK. We live in Florida so there is no way we are going in the lake to retrieve with alligators that we know live in there. I have spent upwards of 7 hours with customer service on chat, on hold, on phone, in email - and currently still on hold - AGAIN ... Their Customer Service team is absolutely awful and their products are awful for the prices you pay. The products are worth MAYBE 1/4 of what you are paying - so beware.. just go somewhere else. They suck. I will change this IF i am sent a new boat, an apology, and an additional credit for waiting so long on customer service. Otherwise, this stays to forewarn others to not go with Hobby Horizon.

Recently I purchased a new Viper 90mm edf Arf by mistake, since I had an extra motor and ESC I decided to keep it. The parts worked well, but the wiring in the plane was not right and caused problems. Horizon Hobby sent me a label for shipping and took the plane back to work on it. They were very busy, but did the work with new parts for the wiring etc. and checked it out. When they finished it was better than new and worked perfectly. This is not the first time Horizon Hobby has gone above and beyond to help me. This is a great company with great products and help when possible.

These guys get a lot of "stick" so here is a review to even the balance
A big shout out for Jason in Product Support he is brilliant and his response times are excellent
OK I'm a newbie to RC flying and my questions may be pretty basic but he has helped me a lot.

About six weeks ago from when I’ve posted this, I ordered a propeller for one of my planes (it snapped) and I needed the propeller in about a week after ordering, I thought it was fine because the website says it will take two days to ship to my country, but the website kept saying “awaiting shipment” after the week was up, they hadn’t even sent the propeller from the warehouse! Every day for the past six weeks I’ve opened the website to see the same thing “AWAITING SHIPMENT”.

P.S Ive tried contacting customer service but they’re saying “there is is technical issue”

Two tech service calls were very beneficial in solving my airplane issue. However the wait for a tech was more than a hour each time. Fortunately I had tasks to work on while waiting .
One call with a question was solved by the Chat Bot.
Good answers but long wait !

Got charged twice on an item I purchased. Called up customer service and they were very rude and unhelpful, I just better get my money back. Won’t be ordering from Horizon Hobby again.

Achat effectué au dépôt en Allemagne , commande arrivée 72 heures plus tard en France , ce qui est très bien , colis très bien conditionné et en bon état. Je recommande ce site fiable et sérieux et si problème vous avez toujours un contact par mail qui vous répond. Merci HorizonHobby.