Horizon Hobby Anmeldelser 

Horizon offers either live help or email help. Their products generally work without a problem but when an issue arises they are there to assist.
I use Spektrum products and trust their technology with $2000 helicopters.
Keep up the great work!

I filled my shopping cart and applied for the first-time order discount online. 3 days later the code had not arrived, no chat anccess over the weekend, no phone support on Monday. When I finally reached a human on chat and was able to complete the order, some items on sale when I selected them were no longer on sale. This a simple fairness issue they would not honor. Disappointing access and unfair treatment.

Customer support is awful
I wish I could give them negative Stars. If any company ever deserves it this one does. I ordered the revolution 90fp and from the day it was delivered the flight board has issues. Every time I try to plug the battery in the white wire pushes out of the connector on the flight board. I tried calling the customer support phone line several times many times and no one would ever answer so I did the chat chat said someone would get back with me in 48 hours. I never got any response whatsoever. The customer support at this place has gotten worse over the years they used to be so good and now I'm not sure if I will ever order from them again

excellent customer service, fast shipping on products 10/10 recommend

The best customer service in the RC industry. Their products are the best as well and they do value their customers! I purchased many vehicles from them and will be coming back for years to come!

Ver Poor Customer Service! They were great 5 years ago. Now they are terrible! Unable to get correct part for my expensive plane. No on has a clue!
Also bought a plane from a HH retailer at list price, the HH puts it on sale 2 days later for $50 off. HH says too bad so sad cause I bought it from a store not the web site. But the store now has it on sale! WTF?

Customer service, always on top of things. Tech people are great and very patient. They seem to even care about the small things too.

It's a company that stands behind their products. Very helpful with information and experience. Always there when you need them. Warranty is what they do best. Horizon Hobby stands behind what they sell.. Very happy with them.

I recently purchased a prop adapter from Horizon Hobby online. It shipped super fast. Unfortunately it was missing a screw when it arrived. I contacted customer service and they responded right away. They asked for some info and pics, and then sent me another adapter at no charge! It arrived super fast as well! Very pleased.

The RF Flight Simulator is just as advertized and when I first had issues setting it up my computer they solved it quickly thru their chat line. Very satisfied

I had some problems with my Realflight working so I emailed Horizon for help. They emailed me back to set up a time to call me! They worked with me over the phone and got my problems solved. Now that is good service. Thank You Horizon

Ich kaufte in guter Absicht ein Modellauto von horizon Hobby und würde sehr enttäuscht. Gleich zu Beginn war der Motor defekt. Nicht viel später war der Akku defekt und jetzt die Fernsteuerung. Das gleiche Auto gäbe schon mal früher mit einer anderen Fernsteuerung und damit gab es keine Probleme. Der ein und ausschalter am Empfänger schaltet zwar ab. Aber die Batterie wird dennoch leer. FAZIT EINFACH NUR MÜLL.

I contacted horizon regarding an issue that I had with the 64mm viper main wing connection. When I connected the wing I accidentally broke the tiny servo connection and I contacted Eflite. Richard was able to help me and I was very surprised by the level of service he provided. eflite rc planes are the best value and the service is great!

Terrible!!! Just dont buy anything from this company!! You´ll wait forever for your stuff, will come all broken and you´ll never get a functional thing!!!

Customer support is by far one of the worst I´ve ever encountered not to mention the shipping process!!!

Horizon Hobby's Arrma RC vehicles are terrific. Besides the vehicles having good quality/durability, they don't use proprietary battery connectors on their RC vehicles, so you're not locked into only using their brand of batteries. Arrma also has great prices on their vehicles especially when compared to other vehicles made certain other popular brands. Their customer service has been top notch when getting parts replaced under warranty. They respond quickly and have been friendly and helpful every time. Would strongly recommend Horizon

While I disagree with the general policy, Customer service was responsive via email and made it right via credit. This shows integrity and is appreciated.

The esc failed on my new losi 10 minutes into its first use..

Called into technical support and spoke to jason, he was great..

He helped me out, got a replacement part coming and was just so friendly..

horizon hobby used to be good but now they have the worst customer support. i ordered a plane the timber 1.7 two weeks ago still have not got it. hobby king and motion rc are clear choices over horizon… im a very unsatisfied horizon customer…

Horrible customer services I've ever had. I just ordered an item it showed me $101 until i received there email stated your total is $168. So i wanted to cancel it right aways like 2 minutes passed by they tell me we cant cancel your order. "Im like what" i even called and told to cancel the order same answer we cant we are sorry. They are not sorry at all. Will never buy from this company ever again. Item is not even marked as shipped and i cant cancel it at all.

They shipped me a broken product and refused to take a return or fix it. They told me to call the vendor even though it was broken straight out of the package that I ordered from them. Possibly the worst customer support experience I’ve ever encountered and my son’s main Christmas present is a $300 useless pile of plastic. Can’t wait for this company to go bankrupt and based on my experience it won’t be long.