Horizon Hobby Anmeldelser 

I bought an rc from a local retailer and it had a defect in one of the gear boxes. I contacted horizon hobby through email and they sent me a new truck with no hassle, just a short video of problem. Very happy

Great product selection and good value. Orders are always shipped quickly and received in good condition. Great tecnical support staff.

I contacted Horizon Hobby support for an issue with an old AR6250 RC receiver. The support team contacted me quickly and were very helpful to determine the issue and provide resolution. It took several back-and-forth communications to correctly identify the issue. My receiver was VERY old, and therefore, I could not connect it via the Spektrum programming tool. The support team was very responsive on this issue, and any other time I contacted them for help.

For years I have enjoyed buying gear at horizon hobby. From the latest planes and helicopters to parts for my existing fleet. Their customer service had previously took good care of me. I only ask any company be reasonable and honor their promises. Recently I ordered a PNP Corsair from them for 263$ on 9/6/2024. I still have not received my item despite the listing saying 5 business days. The tracking says it’s still on the way but lost. I have asked for a refund and they said no. They continued to ignore my requests over the last week to escalate to a manager or refund my money. I then asked to cancel my other orders and they also refused. They have essentially stolen my money. I purchased a lot of items over the years and disappointed int the rudeness and disrespect from their customer service. Specifically Aleic G said this is common for e-commerce and they will continue to investigate but regardless would not return my money. I am pursuing all options, including legal action for the theft and also wanted to ensure the public is aware. I typically focus on positive reviews as you can see from my past reviews but theft is unacceptable. They refuse to cancel my orders and still do not have the products I purchased. BEWARE as they are no longer concerned with their customers. Buy drom another company or local as most hobby shops honor their sales.

Horizon stands behind their products, great service and awesome rc vehicles. 90% of my rc's are made and or supplied by Horizon Totally recommend their products

I did leave a one star review and was completely beside myself about customer service. Dexter from customer support reached back out to me and made everything right, going well above and beyond what I think anybody would do. So five stars all the way, this is a great company, you just have to stay respectful. Thanks Dexter!!!

Excellent service and stand behind their products! Not the cheapest, but fair prices, quick service, and impeccable support. Great for all your hobby needs.

I've read some other reviews and my experience has been nothing but positive with Horizon Hobby product service people. I communicated by email and both times they responded within 24 hours, and both times with quick remedies to my issues. Its a tough job dealing with customers, especially in service/product issues. Good work folks and thank you for your excellent service.
Mike T

Horizon Hobby may not be easily reachable by phone but they do sincerely respond to email warranty requests. After I emailed them a video of my defective product, they mailed me replacement items immediately.

Customer service is nonexistent. If you get a person they transfer you somewhere else to be on hold forever. I bought a product from them that broke when I tried to assemble for my son. Tried to return the product or get any support and there is nobody. Would not recommend buying from this company. Prices are reasonable but will pay in spades if there is an issue with the product. They do not stand behind what they sell.

Horrible customer service impossible to talk with a real human being won't call you back on the phone will not accommodate older adults who struggle with computers

I have placed 2 orders with horizon hobby, and both times had issues. My first order showed up loose in a large box. The factory box my rc should have been in was gone. The car was just bouncing around in a big FedEx box. The Losi box was never received. My most recent order was broken into multiple shipments, and my card was double charged. I tried calling customer service, and the phone number they provide does not work. After an hour trying to connect with someone on there live chat I spent 10 minutes getting told the same thing over and over. They did correct the charges on my card, but made it as difficult as possible to get it done. I should have never placed a second order with this company after my first experience. Hopefully my recent order at least shows up in the right box.

The support team helped to identify the problem with my plane's receiver. After identify the reciver was bad the product support team sent me a new reciver.

Bob from customer service should be educated on how to speak to customers. Assumed he knew what the problem was and went on and on explaining it to me before I could even communicate the problem. When I asked if he was just speaking to me or was he going to listen the attitude started. Customer service individual must understand the problem before responding. I’m going to buy in store vs online now because the ordering system is so poor. Had to place 3 orders. Two shipped and I only wanted one, I’m now on the hook to pay for return.

Update. No second email came. They clearly don’t want to make customer service bigger. Crazy experience

Hello:
I have found the service and repairs done by Horizon have always been great. Turnaround time is acceptable for repairs and the service and repairs always fix the issues with their products.
Mark

Comme d’autres personnes, commande passée il y a 8 mois. Soucis de stock, finalement annulée. Hier je vois que l’argent a été prélevée sur ma carte. Pas de SAV. Fuyez ne leur donnez jamais vos informations bancaires. J’aurais du utiliser une CB virtuelle car ça existe encore se genre d’entreprise…

Great products with fast shipping. The elite membership is worth it's weight in gold. I strongly recommend joining if you are going to be making multiple purchases from Horizon Hobby.

If I could have given zero stars I would have

The live chat is bs

Four days later I get a response but not action will occur until I send a dead battery charger back. Proactively I took it to the local hobby shop where I purchased it and they verified it’s dead and being less than 30 days old, under warranty. Customer service is the worst I’ve ever experienced

In response to horizon, I have an account with you, been contacted by horizon by phone and email previously, so I find it odd that you’re requesting my contact info from this site

Pretty much sums up customer care….

So I provided the requested information per horizons request and have yet to receive any contact. I’m sharing this so l can see the words vs actions

Got my order really fast - A lot of times my order ships that day.

I will admit that in the past, I’ve had some issues with Horizon Hobby, most back orders. I found them lately to be a very honest and caring company that sincerely tries to do whatever they can to please their customers. Customer service has gone out of their way to hep me .