I spoke to Michael Brennan on the phone and he was incredibly helpful red everything out in detail helped me make a good decision and was so sweet when I wasn't sure about something. He is really gol... Vis mer
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Ashanti Reid was patient and answered all of my questions. She was empathetic and understood where my concerns were coming from. She took the time to find out answers while we were still on the phone.... Vis mer
I was helped today with my enquiry he was so helpful articulate patient and gracious I believ he was called Enoch Biney Thank you so much for clarifying everything for me 🙂
I contacted Homelet today with regard to moving house and also to arrange some temporary cover and I spoke with a lovely man called Enoch Biney. What a polite and helpful chap he was!! Very efficient... Vis mer
Informasjon om virksomheten
Skrevet av virksomheten
HomeLet is award-winning: Sunday Times Top 100 Best Companies to Work For employer two years running, Feefo Gold Trusted Service Award winner (based on over 6,000 independent customer reviews) ESTAS Best in Sector Tenant Referencing & Insurance 2019, ESTAS Supplier of the Year 2019, UK Top 50 company for customer service for three years running.
Kontaktopplysninger
Storbritannia
- customer.experience@homelet.co.uk
- homelet.co.uk
Ingen tidligere historie av å be om anmeldelser
Denne virksomheten har ikke oppfordret kundene i det siste, og anmeldelser er derfor kanskje ikke representative
Har svart på 100 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av én uke
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Great service
Rachel Harvey was great to deal with and very efficient
Great experience with homelet
Great experience with homelet. Made very easy by Michael Brennan.
Very helpful.
Adam Key was very helpful and very…
Adam Key was very helpful and very friendly! He explained everything to me and got me set up right away
Great service today from Homelet
Great service today from Homelet and Nathan went through all my options and ways to pay. Whilst also talking gardens and broadband stuff!
Ashanti was very friendly and upbeat
Ashanti was very friendly and upbeat, very pleasant experience.
Just renewed by policy
Just renewed by policy with Valentin Valeanu and he was so helpfu, friendly and explained everything really clearly. Thank you Valentin! An asset to homelet!
Rachel Harvey was clear and concise…
Rachel Harvey was clear and concise about the renewal of the policy. The payment was organised quickly.
Rachael Harvey was most helpfull in every way thankyou
Rachael Harvey was most helpfull in every way ,could not have been more help
Easy Renewal
I found Rachel Harvey to be polite and helpful. She made renewing my policy very easy.
I’m going through a tenancy application…
I’m going through a tenancy application and had a wonderful phone call today with Shirazul Hoque. He was extremely professional, very clear, repeated everything he was explaining when my signal dipped without any fuss. Thank you for great customer service Shirazul!
Good conversation with Ashanti Reid
I had a very good conversation with Ashanti Reid, she explained into details on the insurance cover for the property I am about to rent and answered my questions very well.
Incompetent
The worst communicating and most incompetent company of any kind I have ever had to deal with.
Acting as a guarantor for a friend, i only found out information was outstanding through her after chinese whispers made its way from all the other parties
i had made several contacts through the portal and no response
eventually we contacted through whatsapp, they requested further proof of ID (2 forms were already provided) i asked if a Drivers Licence would suffice and they suggested i should send it over - only to be told it would require further review (so much for minimising data collection) They then told me the real reason was they couldnt identify me in a credit check, so i sent over a redacted bank statement as well.
Later it was found that they did not need the Drivers Licence or the bank statement because they had inserted the wrong details when performing the credit check and my previous details would have been suffice.
To top if off in between this i recieved cheek from the support team on whatsapp until after they realised their mistake.
As others have stated, i have no idea what the good reviews are on here. As a guarantor this is the worst a company could possibly be.

Svar fra HomeLet
Adam Key provided a very friendly and…
Adam Key provided a very friendly and helpful experience
Rachel was friendly and efficient
Rachel was friendly and efficient.
Offered me what I needed with no fuss.
Excellent service. Thank you
Thank you, Nathan Smith
Thank you, Nathan Smith, for helping us through our letting journey! Easy and reliable, providing all necessary and important information, as well as any other options to fit our needs and budget.
I spoke to Rachel Harvey and she was…
I spoke to Rachel Harvey and she was very kind and helpful. Explained everything very well.
adam key was very helpful
Inexpensive cover for peace of mind
Inexpensive cover for peace of mind. Adam Key was very responsive and sent all the information through to review. Easy to set up over the phone and convenient that he had all our details as we were being vetted by HomeLet.
Good communication
Good communication, well experience and well explanation.
I understood everything based on how I had clear expectations from Tom
Quick and helpful!
Had a call with Shirazul today to set up insurance. It was all very quick, professional and he was very helpful. He's even organised a call with someone to talk about broadband! Great service.
Dette er Trustpilot
Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.
Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
Lær om anmeldelsesprosessen på Trustpilot.
Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.
Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.







