I spoke to Michael Brennan on the phone and he was incredibly helpful red everything out in detail helped me make a good decision and was so sweet when I wasn't sure about something. He is really gol... Vis mer
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Ashanti Reid was patient and answered all of my questions. She was empathetic and understood where my concerns were coming from. She took the time to find out answers while we were still on the phone.... Vis mer
I was helped today with my enquiry he was so helpful articulate patient and gracious I believ he was called Enoch Biney Thank you so much for clarifying everything for me 🙂
I contacted Homelet today with regard to moving house and also to arrange some temporary cover and I spoke with a lovely man called Enoch Biney. What a polite and helpful chap he was!! Very efficient... Vis mer
Informasjon om virksomheten
Skrevet av virksomheten
HomeLet is award-winning: Sunday Times Top 100 Best Companies to Work For employer two years running, Feefo Gold Trusted Service Award winner (based on over 6,000 independent customer reviews) ESTAS Best in Sector Tenant Referencing & Insurance 2019, ESTAS Supplier of the Year 2019, UK Top 50 company for customer service for three years running.
Kontaktopplysninger
Storbritannia
- customer.experience@homelet.co.uk
- homelet.co.uk
Ingen tidligere historie av å be om anmeldelser
Denne virksomheten har ikke oppfordret kundene i det siste, og anmeldelser er derfor kanskje ikke representative
Har svart på 100 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av én uke
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Rachel Harvey was extremely courteous
Rachel Harvey was extremely courteous, knowledgeable and professional. She is a pleasure to deal with and speak to, many thanks Rachel.
Ashanti Reid provided excellent…
Ashanti Reid provided excellent customer service - she was very friendly and clear helping me through every step of the process. Thanks Ashanti!
Very efficient
Rachel Harvey was friendly, professional and very efficient.
Quick and efficient
Rachel Harvey was very helpful and got my policy renewed quickly and efficiently.
I spoke with Tom to set up some house…
I spoke with Tom to set up some house insurance, he was super helpful and efficient to get us set up with the most suited package for us. Would definitely recommend!
Polite, Helpful and Professional Service
The service was very good, which should be standard but sadly is not always the case these days. Rachel, who I spoke to, was polite, helpful and a pleasure to deal with. Thank you.
Great customer service
My insurance cover was due for renewal and Shirazul was there to help me understand my options and the covers included under each one of them. We exchanged quite a few emails and he responded kindly to all my queries. He was very professional and clear during our communication.
Connor Smith Was very efficient and…
Connor Smith Was very efficient and sorted my renewal out within a few short minutes. He was very professional.
Homelet has a good product and Rachel Harvey was very helpful on the phone.
Homelet has a good product and Rachel Harvey went through the policy and why it was better than the comparison site policies. She was polite,helpful and went to a lot of trouble for me.
The service personnel ( Ashanti Reid)
The service personnel ( Ashanti Reid), was very warm and professional.
She guided me excellently through the process and her explanation was apt.
I am happy with the customer service today and my experience was great.
I received a text message from homeLet…
I received a text message from homeLet to ring them up to discuss certain policies regarding cover for the new property I was moving into. I got through very quickly to Thomas Kempson who was very professional and incredibly helpful in relaying all the appropriate policies and information about those policies that i needed. I set up a direct debit within minutes and now I don’t need to worry about being covered from the moment I move into. Tom was incredibly polite and the whole process was as easy as it could have been.
Customer service was amazing
Customer service was amazing! His name is Enoch Biney.
Great customer service
I was serviced by Adam Key, who was very warm and friendly on the phone and who walked me through the process of setting up my home insurance clearly. I very much appreciated his help!
Rachel was a star
Thomas Kempson was super clear!
Thomas Kempson was super clear, approachable and made the whole process incredibly easy. Would highly recommend!
Great experience with Valentin Valeanu
Had a great experience with Valentin Valeanu - he made everything very clear and was super friendly and helpful. The process of renewing my policy only took a few minutes and was completely painless. Their customer service is fantastic and the policies are affordable too - would definitely recommend!
Michael Brennan was both professional…
Michael Brennan was both professional and supportive. The process was quick and easy with no hard selling.
Misleading communications
I've done tenant referencing with HomeLet twice. Both times they bombarded me with extremely misleading communications suggesting that there were extra steps for me to complete, when actually they were just trying to sell me insurance. I have very little confidence in their referencing.

Svar fra HomeLet
Ashanti Reid did a fantastic job…
Ashanti Reid did a fantastic job helping me out with my home insurance she did a great job explaining everything to me
Easy with great service
Rachel Harvey was very professional with a friendly attitude and happy to deal with my idiot questions. The whole transaction was concluded quickly and efficiently and much appreciated. Please pass on my thanks to Rachel - thank you.
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