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Acontece que desde as 11h da manhã que tentava entrar em contacto com a empresa para ter informações, a mesma não me deu qualquer feedback, liguei não atendeu, contacto por WhatsApp não foi correspondido, através de SMS igualmente ignorado apenas quando num email referi que faria queixa às autoridades caso o produto não fosse entregue no dia e não obtivesse o reembolso ou faço ignorado para tal, iria entrar em contacto com as autoridades afim de perceber como iria proceder ao mesmo é que a empresa de imediato respondeu ao meu email dizendo que o artigo encomendado ia ser entregue ainda no dia, parece que só funciona quando apertados e na iminência de por autoridade ao barulho, primeira é última encomenda que faço com esta empresa, nível super decadente, suporte 0, respeito nenhum e preços altos. Não me é possível dar 0 estrelas dado que o nível de serviço se iguala a 0 estrelas. Por esse motivo só é apenas coloquei 1 estrela.

Excellent service, very quick to deliver and answer any questions. Highly recommend and I will use again in the future.

Entregue como previsto, mas o buquê é completamente horroroso e nada tem a ver com o que eu encomendei. Da a entender que as flores foram compradas numa loja de esquina e entregues apenas. Dois e-mail enviados e ainda nao responderam. Nao usem este serviço!!!! Serviço degradante.

The quality of the flowers was terrible, we contacted them, but no even a reply.

Flowers never delivered ! None answering to calls and messages...
SCAM !

I ordered a bouquet delivery for my mother in the Algarve, to be delivered in the “morning”. After 12 there still wasn’t any sign of the flowers and I tried to communicate with the store multiple times by phone, email and whatsapp and was ignored. As my communication was for nothing, they delivered the flowers at 13:17, which in my understanding isn’t morning. Nevertheless, the person was not home anymore, given that it was lunch time and not morning how I arranged. They then communicated directly with the person, ruined completely the surprise and still didn’t answer me or replied to me, and didn’t communicate the whole day. When I showed my frustration with a very long text, only then they replied to just say that they are not late because the person arranged a new time, completely disregarding that this only happened because they ignored me, given that I was trying to warn them that after 13 the person would not be home and arrange a new location for the delivery.
At the end, no one apologised, only after I complained about no apologies ou accountability on their behalf, the flowers were delivered but it was a very stressful day and the surprise was completely ruined. A company that promises efficiency and reliability on their website failed miserably, as well as with their customer service skills, very poor.

Thank you guys!All great! I ordered a bouquet of flowers to be delivered to Funchal,receiver was so happy,automatically me happy too,thanks for service and I recommend for others

I organised premium bouquet for my partner in Portugal for his birtday today 3/12/23. I had a choice for morning-day-evening delivery, I chose morning, its 1pm and no sight of the flowers yet. I called the number but it was disconected, not sure if this is because its wknd or because it is a scam website and company.
I have sent a complaint to the email address on their website but expect nothing in response.