Home Energy Counsel Anmeldelser 

105
•
TrustScore 4.5 av 5

4,6

Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon

For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon

Se hva andre synes

Vurdert til 5 av 5 stjerner

Everything from this company has been excellent, from the initial visit to the installation (which was very smooth) to the aftercare. We did have to follow up to get the scaffolding down but it was b... Vis mer

Selskapet har svart

Vurdert til 5 av 5 stjerner

Everything went perfectly. Thanks to all. All very professional. Everything left clean and tidy. Can believe it only took 3 weeks from installation to being able to export our excess power. Hig... Vis mer

Selskapet har svart

Vurdert til 2 av 5 stjerner

Although initially happy with the install I have now realised that the inverter was undersized meaning I have lost £100’s over the time I have had it. I have since realised that they don’t want to put... Vis mer

Vurdert til 5 av 5 stjerner

Great service and understanding when life got in the way and I need to change the dates for installation. Caroline was great and making all the check go smoothly. I did have to chase up about the in... Vis mer

Selskapet har svart

Informasjon om virksomheten

  1. Energiutstyr og -løsninger
  2. også i
  3. Leverandør av solenergiutstyr
  4. Leverandør av varmtvannsbeholdere
  5. Solenergientreprenør
  6. Solenergileverandør

Skrevet av virksomheten

Home Energy Counsel is a nationwide home energy company helping homeowners take control of how their homes use and pay for energy. Most people are given generic, one size fits all solutions. We take a different approach. Every home is unique, so the system should be too. From your first conversation through to installation and ongoing support, everything we do is tailored to your property, your usage and your long term goals. We specialise in solar panels, battery storage, heat pumps, EV chargers and high efficiency boilers. Every system is carefully designed, installed by fully accredited professionals, and supported long after installation to ensure it continues to perform as expected. You may notice some of our earlier reviews refer to help4homes. This was our previous trading name. While our name has evolved, our team, standards and commitment to doing things properly remain exactly the same. We work with homeowners across England and Wales who are looking to reduce energy bills, improve efficiency and future proof their homes against rising energy costs. Whether you are exploring solar energy, considering battery storage, or looking at ways to make your home more efficient, our team is here to guide you through every step of the process. Customer feedback plays a key role in what we do. It helps us improve, keeps us accountable, and ensures we continue to deliver a service homeowners can trust.


Kontaktopplysninger

4,6

Enestående

TrustScore 4.5 av 5

105 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Ingen tidligere historie av å be om anmeldelser

Denne virksomheten har ikke oppfordret kundene i det siste, og anmeldelser er derfor kanskje ikke representative

Har svart på 80 % av de negative anmeldelsene sine

Svarer vanligvis i løpet av én uke

Slik bruker virksomheten Trustpilot

Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.

4,6

Alle anmeldelser

(105)

77 anmeldelser i de siste 12 månedene

Skriv en anmeldelse
Virksomhetene kan ikke betale for å skjule eller tilby belønning for anmeldelser på Trustpilot. Anmeldelser er meningene til individuelle brukere og ikke Trustpilot. Mer informasjon

Vurdert til 5 av 5 stjerner

A great decision

When I decided to fit solar panels I was a bit apprehensive because there was a lot of unfamiliar jargon , however the experience has been quite easy and I am delighted to have gone ahead. Not only am I receiving money back from the National Grid , I am also doing my bit for the environment

7. august 2025
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Svar fra Home Energy Counsel

Thank you so much for taking the time to share your experience! We're really pleased to hear that the process felt straightforward and that you’re already seeing the benefits... both financially and environmentally. It’s great to know you feel confident in your decision to go solar.

Best regards,
- The help4homes Team

Vurdert til 5 av 5 stjerner

Happy with help4homes

I'm very happy with the information and service I received from help4homes. They were very friendly and took the time to explain all of the details. I felt they were transparent, not trying to sell me something I wasn't interested in.

5. september 2025
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Svar fra Home Energy Counsel

Hi Jay,

Thank you for taking the time to share this lovely review! We’re so glad you felt looked after and never pressured... that’s exactly how we want every customer to feel.

Best regards,
- The help4homes Team

Vurdert til 5 av 5 stjerner

Recommended

No complaints from me. From start to finish Help4homes we're very informative of the process and very happy with the whole installation process. The solar system is working a treat. Would recommend. Thank you.

13. oktober 2025
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Hi Gavin

Thanks for the recommendation – we’re so pleased you’re happy with your new solar system!

Best regards,
- The help4homes Team

Vurdert til 5 av 5 stjerner

We cant thank help4homes enough for the seamless installation of our solar system.

We cant thank help4homes enough for organising our solar energy set up through Ecoway, the whole process was excellent and all finished within just over a week from the initial interview. We were provided with all the facts and specifications and went ahead as we thought it was a no-brainer. The customer service was amazing with regular updates from the team and we were consulted with every aspect of the install, the only issue we encountered was that our neighbours and our satellite signal was blocked so the team had the rig taken down within 2 days, we cant recommend them enough. may we add scaffolding went up on the Sunday and the full system was all done on the Monday amazing and the lads were fab all those thinking on getting solar do it you so wont regret it..

6. oktober 2025
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Svar fra Home Energy Counsel

Thank you so much for your wonderful feedback! 🌟

We’re delighted to hear how smoothly everything went and that you felt supported at every stage. We’ll also pass on your kind words to the installation team – they’ll really appreciate it. Enjoy your new solar system, and thanks again for recommending help4homes and Ecoway!

Best regards,
- The help4homes Team

Vurdert til 5 av 5 stjerner

Help4homes were very patient with us as…

Help4homes were very patient with us as we had many questions. They helped us make an informed choice about solar panels and put us in contact with a reputable company who we went ahead with. Highly recommend Help4homes.

13. oktober 2025
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Svar fra Home Energy Counsel

Hi Matt,

Not a problem, this is a big decision so having lots of questions is completely normal. We are happy to help

Best regards,
- The help4homes Team

Vurdert til 5 av 5 stjerner

Help4homes contacted me on 24 July

Help4homes contacted me on 24 July, which as it happened coincided with an article I had seen about them and I was considering contacting myself. Having explained everything to me they put me in touch with installers who sent an agent to see me on 28 July. After everything was explained in detail I was very happy to agree a price and sign up. At no time did anyone apply pressure.
The installation was completed to my entire satisfaction on 10 August and scaffold removed a short time after when all was functioning well.

24. juli 2025
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Svar fra Home Energy Counsel

Hi Colin,

We’re so glad you’re happy with your solar panels! 🌞 It’s great to hear that the whole process felt easy and pressure-free. Thanks for letting us be part of your solar journey!

Best regards,
- The help4homes Team

Vurdert til 5 av 5 stjerner

Contacted the company to help arrange…

Contacted the company to help arrange information and appointments to look into solar panels for our house. They were great and very quick to get us to the right team and now we have solar panels which we love! Great friendly service and very helpful. Definitely recommend.

31. juli 2025
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Svar fra Home Energy Counsel

Hi Barry,

Thanks so much for the great review! We’re thrilled you’re loving your solar panels and that our team could make the process easy and friendly. 🌞

Best regards,
- The help4homes Team

Vurdert til 1 av 5 stjerner

Avoid at ALL costs

Wouldn't bother even giving these guys one star but!!! Totally crap service from assesment to actually doing the job. Got my assessment on 25th July 2025 and still waiting for the work to be done, now in to September. Eneded up cancelling the finance agreement with their bank and no work will be done in my house.

25. juli 2025
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Svar fra Home Energy Counsel

Hi Scot,

Thank you for taking the time to leave your feedback. We’re really sorry to hear about your experience and the frustration it’s caused.

Just to clarify our process; help4homes connects customers with trusted installers who complete the work. Having spoken with the recommended installer for your project, we understand they had made several attempts to contact you by both phone and email to arrange an installation date but unfortunately weren’t able to get through or receive a reply.

We can see that you’ve since cancelled your finance agreement, but if you would still like to move forward, the installer has confirmed they could book you in for installation as soon as next week. Please let us know if you’d like us to help get this arranged.

Best regards,
The help4homes Team

Vurdert til 5 av 5 stjerner

Very good company

Very good company, customer service was excellent in helping us explore our options with no pressure whatsoever. Everything was explained in a language to understand. Everything went smoothly from the introduction to the company who fitted the solar panels to feeling the financial benefit now.

23. september 2024
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Svar fra Home Energy Counsel

Thank you so much for the lovely review!

We're really pleased to hear you felt supported and never pressured throughout the process... that's exactly how we aim to operate. It's great to know everything went smoothly and that you're already seeing the financial benefits of your solar system.

If you ever need anything in future, we're always here to help.

– The help4homes team 🌞

Vurdert til 5 av 5 stjerner

Solar panels

After been inundated with companies telling what a needed at last a company with all the answers and not pushing me into something I didn't want. Would highly recommend help4homes. Brilliant from start to finish.

9. desember 2024
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Svar fra Home Energy Counsel

Hi Lesley,
Thank you so much for your kind words! We’re really pleased to hear you felt supported rather than pressured... that’s exactly what we aim for. Our team works hard to provide honest, helpful advice, so it’s great to know that came through.

Enjoy the benefits of your new solar setup, and thanks again for the recommendation!

– The help4homes team ☀️

Vurdert til 5 av 5 stjerner

Friendly helpful advice over the phone

14. mai 2025
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Svar fra Home Energy Counsel

Thanks so much for your five-star review!
We're really pleased to hear you found our phone advice friendly and helpful... that's exactly what we aim for. If you have any other questions or need further support, we're always just a call away!

— The help4homes team

Vurdert til 5 av 5 stjerner

Trust this company.

I received a call from help4homes. The lady from the customer support team
explained what the company was all about. She answered all my questions and made me feel confident to receive an adviser to come to our house and give me a quote for solar panels. I was looking for a quote for solar and made me think I was going in the right direction. A lady came to the house at a time of our convenience, where she explained in great detail how the system works. She was very knowledgeable about the system and also showed us videos of how the inverter worked.
We negotiated on the price and we signed up that night. And have not regretted it. Because I’m not someone who jumps straight into things normally.

13. februar 2025
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Svar fra Home Energy Counsel

Thanks so much for taking the time to leave such a thoughtful review Chris.

It’s great to hear that our team were able to answer all of your questions and get your booked it with an assessor. We know deciding on solar is a big step, so we really appreciate your trust in us. We're glad you feel it was the right decision!

Vurdert til 5 av 5 stjerner

Brilliant service

The gentleman who came initially to tell us about solar panels was great. He was friendly but very professional. He was able to answer all our questions. Getting the solar panels fitted was quick and easy without any hassle. The after care has been brilliant. Faultless service! Thank you

18. april 2025
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Svar fra Home Energy Counsel

Thanks for the lovely feedback!

Really glad to hear everything went smoothly and that you felt well looked after from start to finish. We’ll make sure to pass your comments on to the team – and if you ever need anything, we’re always here to help.

Vurdert til 5 av 5 stjerner

The team at help for homes

The team at help for homes, detailed the whole process to me and put me in touch with solar supplier who managed the whole process for me and both teams were very knowledgeable and helpful throughout

17. april 2025
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Svar fra Home Energy Counsel

Thanks for the great feedback!

We are really pleased to hear that both our team and the installer made the process clear and straightforward. It’s always our aim to make things as easy and helpful as possible, so it’s great to know that came through.

Vurdert til 5 av 5 stjerner

Very knowledgeable call handler with…

Very knowledgeable call handler with precise information. Told me exactly what the process was and how long it would take.

19. mai 2025
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Svar fra Home Energy Counsel

Thanks for the great feedback!

Good to hear the call was clear and helpful — we’ll pass this on to the team. If you have any other questions as things move forward, just let us know.

Vurdert til 5 av 5 stjerner

Brilliant from start to finish

Brilliant from start to finish, I couldn't recommend another company to provide brilliant energy saving advice. No jargon just straight and knowledgeable answers.

30. mai 2025
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Svar fra Home Energy Counsel

Really appreciate the kind words – and we’re especially glad you found the advice clear and jargon-free. That’s exactly what we aim for. Thanks again for choosing us!

Vurdert til 4 av 5 stjerner

A very good experience with Help4Homes.

17. februar 2025
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Svar fra Home Energy Counsel

Thanks for the great review — we were a bit nervous at first when we saw your username, Very Disappointed, so you definitely caught us by surprise in the best way! Really glad to hear you had a very good experience with help4homes.

Thanks again for your support!

Vurdert til 5 av 5 stjerner

A well deserved 5 star reveiw

I am leaving a five star review for help4homes who dealt with my enquiry promptly, professionally. They fitted my solar panels with minimal fuss, left everywhere tidy and helped me along the way, understand my installation. They did all the paperwork and notified the grid etc. All I had to do was tell my energy provider. I put off having solar panels for many years but now wish I'd done it sooner. Had many quotes over the years and even had a few recently including from my energy provider, but help4homes got me a better deal, and made the whole process easy and painless.

5. april 2025
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Svar fra Home Energy Counsel

Thank you for the fantastic five-star review! We're thrilled to hear that we could make going solar easy and fuss-free — it’s our goal to handle the paperwork and technical stuff so you can just enjoy the sunshine savings. 😊

We totally get putting it off, but as you said, better late than never! Hopefully, now you’ll be soaking up those benefits for years to come. If you ever need us again, we’ll be here to brighten your day!

Vurdert til 5 av 5 stjerner

No Jargon, just savings



Excellent from start to finish. No jargon, just straightforward guidance on energy savings

26. januar 2025
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Svar fra Home Energy Counsel

Thanks for the fantastic review! We always aim to keep things clear and simple — no jargon, just genuine savings. After all, solar power should be bright, not baffling! 🌞 Glad to hear the whole process worked well for you.

Vurdert til 5 av 5 stjerner

My experience with help4homes

The whole process with help4homes was brilliant. From booking the initial consultation to installation day, the team was friendly, professional, and efficient. If you're thinking about solar, this is the company to trust!

Thank you,
Mark Rider

25. februar 2024
Anmeldelse skrevet uten oppfordring

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