Everything from this company has been excellent, from the initial visit to the installation (which was very smooth) to the aftercare. We did have to follow up to get the scaffolding down but it was b... Vis mer
Selskapet har svart
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Everything went perfectly. Thanks to all. All very professional. Everything left clean and tidy. Can believe it only took 3 weeks from installation to being able to export our excess power. Hig... Vis mer
Selskapet har svart
Although initially happy with the install I have now realised that the inverter was undersized meaning I have lost £100’s over the time I have had it. I have since realised that they don’t want to put... Vis mer
Great service and understanding when life got in the way and I need to change the dates for installation. Caroline was great and making all the check go smoothly. I did have to chase up about the in... Vis mer
Selskapet har svart
Informasjon om virksomheten
- Energiutstyr og -løsninger
- også i
- Leverandør av solenergiutstyr
- Leverandør av varmtvannsbeholdere
- Solenergientreprenør
- Solenergileverandør
Skrevet av virksomheten
Home Energy Counsel is a nationwide home energy company helping homeowners take control of how their homes use and pay for energy. Most people are given generic, one size fits all solutions. We take a different approach. Every home is unique, so the system should be too. From your first conversation through to installation and ongoing support, everything we do is tailored to your property, your usage and your long term goals. We specialise in solar panels, battery storage, heat pumps, EV chargers and high efficiency boilers. Every system is carefully designed, installed by fully accredited professionals, and supported long after installation to ensure it continues to perform as expected. You may notice some of our earlier reviews refer to help4homes. This was our previous trading name. While our name has evolved, our team, standards and commitment to doing things properly remain exactly the same. We work with homeowners across England and Wales who are looking to reduce energy bills, improve efficiency and future proof their homes against rising energy costs. Whether you are exploring solar energy, considering battery storage, or looking at ways to make your home more efficient, our team is here to guide you through every step of the process. Customer feedback plays a key role in what we do. It helps us improve, keeps us accountable, and ensures we continue to deliver a service homeowners can trust.
Kontaktopplysninger
Unit Six - Carolina Court, Lakeside, DN4 5RA, Doncaster, Storbritannia
- 0800 233 5535
- help@hecounsel.co.uk
- homeenergycounsel.co.uk
4,6
Enestående
105 anmeldelser
Ingen tidligere historie av å be om anmeldelser
Denne virksomheten har ikke oppfordret kundene i det siste, og anmeldelser er derfor kanskje ikke representative
Har svart på 80 % av de negative anmeldelsene sine
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Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Quality products, service, and attitude from HEC.
The whole experience and service from Home Energy Counsel was excellent. Solar was area that I was unsure on how to navigate and I was really weary about getting caught out or talked into an expensive plan but the team at HEC proved quickly that they had a quality product to sell, and my needs were the priority not how much money they could make.
The rep who conducted the site visit was polished, professional, and courteous, as were the installers who came a week later.
Couldn't recommend HEC or their products highly enough.
18. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra Home Energy Counsel
Thank you so much for taking the time to leave such a thoughtful review.
We know that choosing solar can feel like a bit of a minefield, so it's brilliant to hear that our team helped make the whole process clear, straightforward and focused on what was right for you. That's exactly how we believe it should be.
We're really pleased our consultant and installation team made such a positive impression too. We'll be sure to pass your kind words on to everyone involved.
Thanks again for putting your trust in Home Energy Counsel. It was a pleasure helping you, and we hope you enjoy the savings from your new system for many years to come.
Great service and experience
Great service and experience, would recommend to friends and family without hesitation, all work completed to a high standard and great system
29. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra Home Energy Counsel
Thank you for your fantastic review and recommendation. We're delighted to hear you had such a positive experience and that you're happy with both the installation and your new system. It means a lot to know you'd recommend us to your friends and family.
Thank you for choosing Home Energy Counsel.
Solar panels
Very efficient process from start to finish,the solar panels only took a day to install which was great,we did have an issue but this was resolved with speed and accuracy so couldn't complain.Very easy to get hold off which was really helpful.
29. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra Home Energy Counsel
Thanks so much for your lovely review!
We're really pleased everything went smoothly and that the installation was all wrapped up in a day. While we're sorry there was a small issue along the way, we're glad the team got it sorted quickly for you.
Thanks again for choosing Home Energy Counsel, and we hope you're already enjoying the savings from your new solar system!
High quality solar system
The home visit was informative. Everything was checked, to make sure that the solar energy system was beneficial to us. All questions were answered by very knowledgeable staff. The installation of the system was quick and there were no problems. The solar panels and the system is working better than we expected. The system seems to be high quality. Any questions we had after installation were answered by a friendly office staff. We would highly recommend this company!
19. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra Home Energy Counsel
Thank you for your kind review and recommendation.
It's great to hear that the whole process went smoothly, from your initial home visit through to installation and aftercare. We're particularly pleased to hear that your system is performing even better than expected and that our team has been on hand whenever you've needed us.
Thank you for putting your trust in Home Energy Counsel and enjoy the years of clean energy ahead.
I had a great experience with Home…
I had a great experience with Home Energy Counsel from start to finish. The sales representative who visited was very knowledgeable and took the time to understand my level of knowledge about solar before explaining everything clearly. He answered all my questions thoroughly without any pressure.
The process moved quickly and efficiently. The following week, the survey team carried out a full inspection and discussed details like cable routing and battery placement to make sure everything suited my setup. The week after that, scaffolding was installed and the solar system was fitted the very next day the whole process was completed within just three weeks.
I’m now 11 days in, and I’ve already saved £91 on my energy bill, which is really encouraging. Overall, a smooth, well-organised service and I’m very happy with the results so far.
5. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra Home Energy Counsel
Thank you for taking the time to leave us a review.
We're really pleased to hear everything went to plan and that the whole process felt clear and straightforward from start to finish. It's also great to hear you're already seeing the benefits, with £91 saved in your first 11 days.
Thank you for choosing Home Energy Counsel. We hope you enjoy watching those savings build over the months and years ahead.
Excellent experience
Excellent experience with this company they made the whole process really easy to understand and it was all fitted within a day and I started producing electricity straight away. Fantastic job 👏
1. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra Home Energy Counsel
Thank you for your review.
We're really pleased to hear you found the whole process easy to understand and that everything went smoothly on installation day. There's nothing quite like seeing your system start generating electricity straight away and knowing it's already working for you.
Thanks again for choosing Home Energy Counsel and enjoy the savings ahead.
The Home Energy Counsel Team
Solar and Batteries
From the first booking call to the installation eveyone was friendly and non pushy, we had had many quotes from solar companies but none of they could explain what the ststem entailed what would match our usage didnt even question our home set up. This all changed with Home engergy Councel they took the time to get to know us and our usage, they explained what would be best and in none jargon terms. Everything was well detailed,and made easy to understand. We were that impressed we booked there and then. Installation was quick and efficent. Were saving so much money now! The system is really worth it. We are so happy we’ve refered others who have also gone ahead and booked.
2. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra Home Energy Counsel
Thank you for taking the time to leave such a fantastic review.
After speaking to several companies, we're pleased that you felt comfortable choosing us. We believe the right system starts with understanding the people living in the home, so it's wonderful to hear that you felt listened to and that everything was explained clearly along the way.
Knowing you're already seeing the benefits of your new system is brilliant to hear. And the fact that you've gone on to recommend us to others is probably the biggest compliment we could receive.
Thank you again for your support and for putting your trust in Home Energy Counsel.
All staff are extremely friendly and…
All staff are extremely friendly and helpfull. From start to finish it was very quick, I had my solar panels installed within 1 week of my quote. Instalation was a breeze and even without the sunniest weather im already making money!
15. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra Home Energy Counsel
Thank you for the lovely review.
We're so pleased to hear everything moved quickly and smoothly for you, from your first appointment right through to installation. Getting your system fitted within a week and seeing it start generating straight away is exactly what we like to hear.
Even better, it's great to know you're already seeing the benefits despite the British weather doing its usual thing!
Thank you for choosing Home Energy Counsel and enjoy watching those savings build.
Happy customer!
Everything was explained to me clearly and I understood what to expect. No pressure selling. Great communication throughout. From the scaffolders, fitters and electrician I cannot fault anyone. Any questions I’ve had, they’ve been answered quickly and clearly. Help available at the end of the phone.
28. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra Home Energy Counsel
Hi Julie,
Thank you for your kind words.
We're so pleased to hear that you felt well informed throughout and that the team provided the service you expected from start to finish. I'll be sure to pass your comments on to everyone involved.
Thank you again for choosing Home Energy Counsel and for taking the time to leave us a review.
The Home Energy Counsel Team
Home Energy Council are fantastic!
Home Energy Council are fantastic!! They were professional from start to finish. Talked my wife and i through everything. The system they installed is amazing got an iPad that’s fixed to the wall with all the system functions (really impressive). All the staff and contractors were polite and knew exactly what they were doing.
Thank you so much.
Nick
1. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra Home Energy Counsel
Hi Nick,
Thank you for taking the time to leave such a fantastic review.
We're delighted to hear that you and your wife had a positive experience from start to finish. We believe that making sure our customers fully understand their options is just as important as the installation itself, so it's great to know the team helped guide you through the process.
We're also pleased you're enjoying your new system and monitoring setup. Being able to see exactly how your system is performing can make a real difference and helps you get the most from your investment.
I'll be sure to pass your kind comments on to everyone involved, including the installation team and contractors. They take great pride in their work and will appreciate the recognition.
Thank you again for choosing Home Energy Counsel and for trusting us with your home energy upgrade.
The Home Energy Counsel Team
Not impressed with "salesman"
Not impressed with "salesman". Started asking what I knew about solar, told him we had several quotes ranging from 7k to 14k, why hadn't we gone ahead, I was not happy with his questioning. Seemed more interested in how and when we would fund extension & solar. Then stated his solar installation would be in excess of 14k, how he came to that without any survey seems incredulous.He was also comparing various types of batteries which didn't work in cold weather compared with his American expensive versions. Was obviously not interested as we anticipated work would start in about 2 months. He wanted an immediate order. AVOID !!
1. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra Home Energy Counsel
Thank you for taking the time to share your feedback.
We're sorry to hear that you were disappointed with your consultation, as this is certainly not the experience we aim to provide.
As part of our discussions, our consultants will often ask questions about a property's future plans, including extensions, renovations and other home improvements, as these can influence the design and suitability of a solar and battery system. Our understanding was that a planned extension was discussed during the appointment, which is why this topic formed part of the conversation.
Similarly, we ask about timescales and funding options so that we can understand whether a project is something a customer is looking to progress now or at a later date. These questions are intended to help us provide relevant advice and recommendations, rather than to place customers under pressure.
We would also like to clarify that we do not provide final system designs or formal quotations without first assessing the property. Any figures discussed during an initial consultation are based on the information available at the time and are intended only as indicative estimates until a full survey has been completed.
We're sorry if the discussion gave the impression that an immediate decision was expected. That is never our intention, and many customers choose to proceed weeks or months after their initial consultation.
We appreciate your feedback and will use it as part of our ongoing training and review process.
Kind regards,
The Home Energy Counsel Team
Disappointing High Pressure Sales Calls
Very disappointing experience with Home Energy Counsel. A cold call high pressure sales approach.
The website was extremely vague with very little technical or financial specificity. Lots of broad claims around “funding”, “savings” and “eco solutions”, but very little transparent information on:
- actual system pricing,
- finance terms,
- APR,
- equipment,
- projected generation,
- or realistic ROI assumptions.
The sales approach also felt unnecessarily pushy. I specifically asked whether the process and proposal could be handled via email so I could review the numbers properly in writing before progressing.
I was told the “funding” would effectively be passed to someone else if I didn’t continue the process directly.
That was a massive red flag for me.
Any legitimate solar or energy provider should be perfectly capable of providing:
- written quotations,
- technical specifications,
- finance illustrations,
- and savings assumptions
without pressuring customers into face-to-face or verbal sales processes.
Consumers should be very cautious about any company reluctant to put details in writing early in the process.
20. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra Home Energy Counsel
Thank you for taking the time to share your feedback.
We are sorry to hear that our approach did not align with your expectations.
To clarify, we absolutely provide written quotations, technical specifications, finance illustrations, and projected performance information. However, we only do so after carrying out a proper assessment of the property and the household’s energy usage.
Unlike companies offering generic “off the shelf” proposals, we believe solar and battery systems should be designed around the individual property, taking into account factors such as roof layout and orientation, shading, electricity usage patterns, tariff structure, and future household requirements. Without this information, any figures provided upfront would only be broad assumptions and could ultimately be misleading.
Our consultations are intended to give homeowners the opportunity to ask questions, understand the technology fully, and receive a tailored proposal based on their specific circumstances.
We are also sorry if any part of the conversation felt overly sales focused, as that is never our intention. We continually review our customer experience and appreciate all feedback provided.
If you would like us to investigate your experience further, please contact us directly with your details, as we have been unable to identify your enquiry from the information provided in the review.
SolarPanel and battery supply
Overall the service and support we received with installation and setup was excellent.The advice we received was informative in regard to what would suit our property best to get the most out of solar. After installation we had difficulties switching our energy supplier plan. I contacted the customer service who put me in touch with a friendly support engineer who talked me through the process and next steps. While we are making a saving on our electric, the saving is not as much as first advertised and this system may not be suitable for all homes, this was explained at the time of sales and installation. However, we feel there is a benefit to being a cleaner energy user. We would recommend this company.
2. juli 2025
Anmeldelse skrevet uten oppfordring
Svar fra Home Energy Counsel
Thank you for such a thoughtful and balanced review.
We are really pleased to hear that you felt well supported throughout the installation and setup, and that the advice you received helped you choose a system suited to your home. It is also good to know our customer service team and support engineer were able to step in and guide you through the supplier change when things became a little more complicated.
We appreciate you being open about the savings element as well. As discussed during the process, results can vary from home to home depending on usage and tariffs, so it is reassuring to hear that this was clearly explained and understood. Just as importantly, we are glad the wider benefit of using cleaner energy is something you value.
Thank you again for your recommendation and for taking the time to share your experience. If you ever need further support or advice, we are always here to help.
Best Regards
The Help4Homes Team
Excellent experience
Help4homes recommended an excellent solar panel company who have done a brilliant job. Through Help4homes we also accessed a discount which was very helpful.
8. desember 2025
Anmeldelse skrevet uten oppfordring
Svar fra Home Energy Counsel
Thank you for taking the time to leave such a positive review.
We are really pleased to hear that you had an excellent experience and that the installer we recommended did a great job for you. It is also good to know that the additional discount made a genuine difference.
Thank you again for choosing help4homes and for trusting us to support you through the process. If you ever need advice or support in the future, we are always happy to help.
Best Regards
The Help4Homes Team
Extremely satisfied with the installation of Solar Panels & Batteries
The advice we were given regarding the most suitable system for our needs was invaluable. It was easy to understand what the long term benefits would be with the installation of the Solar Panels & Batteries. By using the App we can clearly see the savings and our usage with the easy to understand graphics. It’s working for us - extremely satisfied.
7. juli 2025
Anmeldelse skrevet uten oppfordring
Svar fra Home Energy Counsel
Thank you for such a detailed and thoughtful review.
We are really pleased to hear that the advice helped you choose a system that genuinely suits your needs and that the long term benefits were clearly explained. It is also great to know you are finding the app useful for tracking usage and savings, as visibility and understanding are key to getting the most from your system.
Thank you for choosing help4homes and for taking the time to share your experience.
Best Regards
The Help4Homes Team
The service was great
The service was great, very friendly and fit around our work schedule. I would 100% recommend them.
1. august 2025
Anmeldelse skrevet uten oppfordring
Svar fra Home Energy Counsel
Thank you for your kind feedback.
We are glad to hear you found the service friendly and accommodating around your work schedule. Providing a flexible and positive experience is very important to us.
Thank you for the recommendation and for choosing help4homes.
Best Regards
The Help4Homes Team
Using help4homes was a really good…
Using help4homes was a really good experience. The team worked quickly without feeling pushy. The fitters were really helpful and informative. Would recommend.
14. juli 2025
Anmeldelse skrevet uten oppfordring
Svar fra Home Energy Counsel
Thank you for taking the time to leave such a positive review.
We are pleased to hear that your experience with help4homes felt efficient, informative, and pressure free. It is especially good to know the installation team were helpful and took the time to explain things clearly.
Thank you for your recommendation and for choosing help4homes.
Best Regards
The Help4Homes Team
Excellent service, great product, would recommend
Service from initial consultation to installation was excellent by all staff. Lots of information, advice and guidance provided. Timescales were kept. Quality of products has been excellent and we are seeing a difference in electricity use already, we are 5 months in over the bad weather months as well. Constant checks re customers satisfaction from company.
22. august 2025
Anmeldelse skrevet uten oppfordring
Svar fra Home Energy Counsel
Thank you for taking the time to leave such a thoughtful review. It is great to hear that everything ran smoothly from consultation through to installation, and even better that you are already seeing a difference in your electricity use, especially through the winter months. We really appreciate the recommendation and your trust in our team.
Best Regards
The Help4Homes Team
Great communication
Great communication, fantastic service, would recommend
13. november 2025
Anmeldelse skrevet uten oppfordring
Svar fra Home Energy Counsel
Thank you for taking the time to leave this review Chris.
We are really pleased to hear you were happy with the communication and service. Your recommendation genuinely means a lot to the team.
Best Regards
The Help4Homes Team
Help4homes
The sales guy was really professional and explained everything in detail, showing us exactly how everything worked and how the solar panels would save us so much money
24. november 2025
Anmeldelse skrevet uten oppfordring
Svar fra Home Energy Counsel
Thank you for sharing your experience! We’re glad our team could walk you through everything clearly and show how the solar panels could benefit your home. It means a lot to know the process felt professional and easy to understand.
Best Regards
The Help4Homes Team
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