Everything from this company has been excellent, from the initial visit to the installation (which was very smooth) to the aftercare. We did have to follow up to get the scaffolding down but it was b... Vis mer
Selskapet har svart
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Everything went perfectly. Thanks to all. All very professional. Everything left clean and tidy. Can believe it only took 3 weeks from installation to being able to export our excess power. Hig... Vis mer
Selskapet har svart
Although initially happy with the install I have now realised that the inverter was undersized meaning I have lost £100’s over the time I have had it. I have since realised that they don’t want to put... Vis mer
Great service and understanding when life got in the way and I need to change the dates for installation. Caroline was great and making all the check go smoothly. I did have to chase up about the in... Vis mer
Selskapet har svart
Informasjon om virksomheten
- Energiutstyr og -løsninger
- også i
- Leverandør av solenergiutstyr
- Leverandør av varmtvannsbeholdere
- Solenergientreprenør
- Solenergileverandør
Skrevet av virksomheten
Home Energy Counsel is a nationwide home energy company helping homeowners take control of how their homes use and pay for energy. Most people are given generic, one size fits all solutions. We take a different approach. Every home is unique, so the system should be too. From your first conversation through to installation and ongoing support, everything we do is tailored to your property, your usage and your long term goals. We specialise in solar panels, battery storage, heat pumps, EV chargers and high efficiency boilers. Every system is carefully designed, installed by fully accredited professionals, and supported long after installation to ensure it continues to perform as expected. You may notice some of our earlier reviews refer to help4homes. This was our previous trading name. While our name has evolved, our team, standards and commitment to doing things properly remain exactly the same. We work with homeowners across England and Wales who are looking to reduce energy bills, improve efficiency and future proof their homes against rising energy costs. Whether you are exploring solar energy, considering battery storage, or looking at ways to make your home more efficient, our team is here to guide you through every step of the process. Customer feedback plays a key role in what we do. It helps us improve, keeps us accountable, and ensures we continue to deliver a service homeowners can trust.
Kontaktopplysninger
Unit Six - Carolina Court, Lakeside, DN4 5RA, Doncaster, Storbritannia
- 0800 233 5535
- help@hecounsel.co.uk
- homeenergycounsel.co.uk
4,6
Enestående
105 anmeldelser
Ingen tidligere historie av å be om anmeldelser
Denne virksomheten har ikke oppfordret kundene i det siste, og anmeldelser er derfor kanskje ikke representative
Har svart på 80 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av én uke
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Excellent service. We had 20 panels and 4 batteries…
We had 20 panels and 4 batteries fitted. From start to finish it went smoothly. Their staff face to face, email or on phone were pleasant, informative, efficient and didn’t pressurise. It was completed in the time frame, no mess and seems to be working without a problem. They use up to date technology and during this summer we are sending back to grid 50% of what we generate. A special mention for our surveyor whose manner was relaxed and very helpful. No complaints at all, a real pleasure to do business with.
12. august 2026
Anmeldelse skrevet uten oppfordring
Svar fra Home Energy Counsel
Thanks so much for taking the time to leave us such a detailed review.
It sounds like your solar and battery system has certainly been making the most of the sunshine this summer... sending around 50% of what you’re generating back to the grid is great to see!
We’re especially pleased to hear you felt comfortable and never under any pressure throughout the process. We’ll make sure your comments are passed on to your surveyor and the wider team.
Thanks again for choosing Home Energy Counsel.
It’s been a pleasure having you as a customer too!
We had the solar panels and batteries…
We had the solar panels and batteries installed. We are more than happy. The install went smooth and the guys that did the install were very respectful and clean and tidy. The sales team explained everything in easy terms. Can highly recommend
8. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra Home Energy Counsel
Thanks so much for taking the time to leave us such a lovely review.
It’s great to hear you felt well looked after throughout the whole process... that’s exactly what we aim for, from the first conversation right through to getting everything up and running.
I’ll make sure the installation team see your comments as well, they’ll really appreciate it.
Thanks again for choosing us and for the recommendation, it means a lot.
Great service with the installation
Great service with the installation of our solar panels. Customer service fab. Would recommend for anyone looking to add solar panels to their home
24. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra Home Energy Counsel
Thank you so much for the lovely review and recommendation!
We're really pleased to hear you were happy with both the installation and the service you received from the team. It means a lot to know you'd happily recommend Home Energy Counsel to others.
Thanks again for choosing us, and we hope you enjoy the benefits of your new solar system for many years to come!
Two great surveys
Two great surveys, very informative.
Extremely helpful.many thanks Luke.
4. august 2026
Anmeldelse skrevet uten oppfordring
Svar fra Home Energy Counsel
Thank you for taking the time to leave us a review.
We're delighted to hear you found both surveys informative and that Luke was able to help. We'll be sure to pass your kind comments on to him – he'll really appreciate them.
Thank you again for choosing Home Energy Counsel, and we wish you all the very best for the future.
Couldn't rate them higher!
My husband and I have always had discussions about making our home as energy efficient as possible in order to future proof our home. Our hand was forced with our heat pump as our boiler flooded a few months after we moved into our home. From that point, even though we were really pleased to be rid of the gas supply, our electricity costs understandably rocketed.
In stepped Home Energy Counsel. When we were first contacted I was skeptical because everyone has heard the stories of cowboy solar installers and difficulties selling on your house etc. But, I decided to give them a shot and booked us in for a home visit and quote. Richie was incredible from the get go! Not only did he kindly visit us at the time we requested (after working hours), he explained from the outset that he wasn't there to push us into anything and that the ball was entirely in our court. He then proceeded to blow us away with a full breakdown of the figures, an explanation of the company and the legal ins and outs, created our quote with figures and estimates based on our current energy bills AND he even admitted that whilst Home Energy Counsel are NOT the cheapest on the market, they have been around the longest and their aftercare and attention to detail is second to none. My husband and I knew we were in safe hands.
A couple days later, the scaffolding went up (the lads were quick and really friendly) and then the next week our panels were installed over the course of a few hours. They look amazing (nothing as garish as the ones that come to mind from the early 00s) - sleek black panels with protective cages beneath them to stop birds and debris getting under them. The solar batteries we got with them are slim and barely noticeable on the side of the house and the home hub system we have is top range!
The best thing though has been the care from the entire team. Our customer advisor has answered many silly questions from me and is always there if we need him. And they are keeping us right on next steps and how to move forward with letting our energy company know about our change to solar and battery.
We are so excited to be the first on our street that's fully energy efficient and I'm really proud of our investment! Anyone thinking about solar should absolutely consider Home Energy Counsel as their first choice! We couldn't rate them higher :D
27. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra Home Energy Counsel
Thank you so much for such an amazing review.
We absolutely loved reading about your journey, especially knowing how sceptical you were at the start. Hearing that we were able to put your minds at ease means a great deal to everyone here.
Being the first fully energy-efficient home on your street is quite an achievement! Hopefully your neighbours will be admiring the new panels... and maybe asking where you got them from!
We'll make sure Richie and the rest of the team get to read your lovely comments. Thank you again for putting your trust in Home Energy Counsel, and we wish you many years of lower energy bills.
I recently had solar panels fitted
I recently had solar panels fitted,the company was great, they go out of their way to help you, they were not pushy for sales and go through everything very professionally.
The guys that installed them were very helpful and explained everything that I wasn't sure about, they were efficient, punctual, tidy , even went out of their way to set the system up on my phone and iPad as I'm a dinosaur with technology.
All in all a very pleasant experience with everyone I've dealt with.
17. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra Home Energy Counsel
Thank you so much for your wonderful review.
We had a smile when we read your comment about being a "dinosaur with technology" – don't worry, you're certainly not the first! Making sure our customers feel confident using their new system is all part of the service.
Thank you for putting your trust in Home Energy Counsel. We'll make sure your kind words are shared with everyone involved, and if you ever need a hand with anything in the future, we're only a phone call away.
The installation from start to finish…
The installation from start to finish was smooth, will definitely recommend using them.
27. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra Home Energy Counsel
Thank you for taking the time to leave us a review.
We're delighted everything went smoothly for you, and it really means a lot to hear you'd recommend us to others.
Thank you for choosing Home Energy Counsel. We hope you enjoy the benefits of your new solar system for many years to come, and if you ever need us, we're always here to help.
Great service and fast installation and…
Great service and fast installation and they kept me up to date with what was happening and how it worked can’t recommend them enough
21. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra Home Energy Counsel
Thank you so much for your kind review.
We're really pleased you had such a positive experience with us, and it means a lot to know you'd recommend Home Energy Counsel to others.
Thank you for putting your trust in us, and remember, if you ever have any questions or need anything in the future, we're always here to help.
Brilliant from start to finish
Brilliant from start to finish, we managed to book in the first appointment, and get full installation in a week. Crazy!
Solar panels are fantastic and pretty much gives me half a year of free electric, and some.
Neat installation, and quick (under a day installation)
Customer service fantastic too, whenever you need help they have got you covered.
Very much recommended this for everyone.
31. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra Home Energy Counsel
Thank you so much for your fantastic review.
We're delighted we could get everything arranged and installed so quickly for you, but even more pleased to hear you're already seeing such a difference from your new solar system.
Thank you for putting your trust in Home Energy Counsel and for recommending us to others. We really appreciate your support, and if you ever need us, we're only a phone call away.
I’ve always been a skeptic
I’ve always been a skeptic regarding having solar panels but home energy made the process very easy from start to finish with consultants coming out to explain the fitting and the working of the system . I have been generating enough electricity to run my home 98% since installation. Only wished I had done it sooner.
14. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra Home Energy Counsel
Thank you so much for taking the time to leave us such a fantastic review.
We know that investing in solar is a big decision, so it's great to hear we were able to make the whole process straightforward and give you the confidence to go ahead.
Hearing that you only wish you'd done it sooner is a wonderful compliment, and we're delighted your system is already performing so well.
Thank you again for choosing Home Energy Counsel. If you ever need anything, we're always here to help.
Happy with the workmanship and the…
Happy with the workmanship and the overall dealing with the company it all went smoothly with out any problems.
9. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra Home Energy Counsel
Thank you for taking the time to leave us a review.
We're really pleased to hear you're happy with both the workmanship and your overall experience with Home Energy Counsel. It's great to know everything went smoothly from start to finish.
Thank you for choosing Home Energy Counsel, and we wish you many years of enjoying your new solar and battery system.
Very efficient and friendly service!
Very efficient and friendly service!
31. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra Home Energy Counsel
Thank you so much for your review.
We're really pleased to hear everything went well. We appreciate you choosing Home Energy Counsel and hope you enjoy the benefits of your new solar system for years to come.
⭐⭐⭐⭐⭐
I can’t recommend Home Energy Counsel highly enough! They installed my solar panels on Saturday 6th June, and the whole experience was excellent from start to finish. The team was professional, friendly, punctual, and took the time to explain everything clearly. The installation was completed to a very high standard, and they left everything clean and tidy afterwards.
The customer service throughout was outstanding, and I felt informed and supported every step of the way. I’m really pleased with the quality of the installation and would happily recommend Home Energy Counsel to anyone considering solar panels. Thank you for such a fantastic service!
6. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra Home Energy Counsel
Thank you so much for your wonderful review.
We're delighted to hear you had such a positive experience from your first conversation through to installation. Knowing you felt informed and supported throughout the process is exactly what we aim for, so it's fantastic to hear that reflected in your feedback.
We'll make sure your kind words are shared with everyone involved... they'll really appreciate them.
Thank you again for choosing Home Energy Counsel and for taking the time to recommend us. We hope you enjoy the benefits of your new solar system for many years to come.
A disgustingly desperate company.
A disgustingly desperate company.
Over the past 13 days they have attempted to call over 25 times. They repeatedly ignore the fact I have asked them to stop calling. Harassment is an understatement.
23. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra Home Energy Counsel
We're sorry to hear you feel this way.
After reading your review, we went back and listened to the call recordings and checked our contact history.
Our records show that we had several two-way conversations over the period in question, including three occasions where you called us back. It wasn't until our final conversation that you asked us not to contact you again, and we actioned that request straight away.
As soon as you asked us not to contact you again, we updated your record, marked your details as Do Not Call, removed your number from our active call lists and there has been no further contact since.
We always respect requests to stop contact, and in this case your request was honoured immediately.
We're sorry this was your experience, but we felt it was important to clarify the sequence of events for anyone reading your review. We genuinely wish you all the very best for the future.
No Follow Up , (updated)
We had an initial call from the HEC introducing the company, the incentives etc. followed by the appointment bookings team, who set up an appointment for the 7th July 2026, HEC representative visited our property, went though all the details, generated and shared a solar panel and battery storage proposal for consideration.
We agreed, that we would have a few days to review the proposal & cost's and the HEC consultant would call us back on an agreed date which was Monday 13th.
All very professional by all the HEC team, no hard sell or forced approach, the down side! there wasn't any follow up call to answer our question following the review of the proposal and to see if we're going ahead with next step for survey and install.
Disappointing that we gave up everyone's time with no outcome, which has lead me towards sending out enquires to other Solar installers.
Update
Thank you for your reply, I’ve amended the TP star status to 5.
I did receive a follow, discussed the system, quotes etc. and we are going ahead with the installation which is due on Friday 30th Aug and hopefully this all goes ahead as planned.
7. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra Home Energy Counsel
Thank you for taking the time to leave your review.
Firstly, we'd like to apologise that we didn't get back to you when we said we would. We completely understand how frustrating that must have been, especially after the time you'd spent discussing your proposal with us.
Unfortunately, your consultant experienced an unexpected issue with his mobile phone, which meant he wasn't able to make the agreed follow-up call. That's not the level of service we aim to provide, and we're sorry for the inconvenience and confusion it caused.
We're really pleased we were able to get back in touch shortly afterwards, answer all of your questions and move things forward, and we'd like to thank you for giving us the opportunity to put things right.
We genuinely appreciate you choosing Home Energy Counsel, and we look forward to delivering your new solar and battery system.
Really professional and caring installation
Really helpful and friendly salesman. He answered all our questions.
I called up prior to the installation of the solar panels as I was concerned about the damage to the front garden and plants when fitting the external fusebox. The man I spoke to was extremely reassuring and contacted the fitters to request extra care.
The fitters were extremely careful and I am so pleased with how professional and how much care they took.
It was a very quick and pain free process and would recommend to anyone.
10. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra Home Energy Counsel
Hi Hannah,
Thank you so much for taking the time to leave such a lovely review.
We're really pleased to hear that you felt supported from your very first questions through to the installation itself. We completely understand why you were concerned about your garden beforehand, so it's great to know our team could put your mind at ease and that the installers took the extra care they promised.
We'll make sure your kind words are passed on to both your Home Energy Consultant and the installation team. They take real pride in treating every home with the same care and respect they'd expect themselves.
Thank you again for choosing Home Energy Counsel and for recommending us. We hope you enjoy the benefits of your new solar system for many years to come.
The Home Energy Counsel Team
Home Energy Counsel Highly recommended
I had a very positive experience with Home Energy Counsel from start to finish. The initial consultation with Marcus was informative and completely pressure-free, which made the whole process feel comfortable and straightforward.
The scaffolding was fitted the day before installation as planned, and both the solar panel installers and electricians were incredibly friendly, knowledgeable, hardworking and efficient. The quality of the workmanship is excellent. The wiring has been installed so neatly that it’s barely visible, running discreetly up the side of a drainpipe, through the loft and down the back of the house.
The system itself has exceeded my expectations. I have 14 solar panels and a 20.4 kWh battery system, which is fantastic. During the summer, the battery is fully charged before 10 a.m., and the system generates an incredible amount of power.
The solar panels look great on both sides of the roof, and the battery is sleek, modern and very unobtrusive.
I couldn’t be happier with the service, workmanship and performance of the system. I highly recommend Home Energy Counsel to anyone considering solar and battery storage. Five stars all round!
30. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra Home Energy Counsel
Hi Gordon,
Thank you for such a fantastic review.
We're delighted to hear you had a positive experience from your first meeting with Marcus right through to installation. It's especially pleasing to know the team's workmanship and attention to detail stood out, and that your new solar and battery system is already exceeding your expectations.
Thank you for choosing Home Energy Counsel and for recommending us. We hope you enjoy the benefits of your new system for many years to come.
The Home Energy Counsel Team
Solar panals installation
Well informed rep explained things perfectly we didnt have to wait long for the installation either it was all up and running week but the certificate for it so you can sell your electricity back to the grid seems to be taking awhile where still waiting for ours two weeks after it was put up and running
25. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra Home Energy Counsel
Thank you for taking the time to leave us a review.
We're delighted to hear that everything was clearly explained, and that you were able to have your new solar system installed so quickly. We'll be sure to pass your kind words on to both your consultant and our installation team.
We're sorry to hear you're still waiting for your export paperwork. This can sometimes take a little longer than we'd all like, as there are a few steps involved before everything is finalised. That said, if you've any concerns or would like an update, please don't hesitate to get in touch and we'll be happy to check on the progress for you.
Thanks again for choosing Home Energy Counsel. We hope you're already enjoying seeing your new system generate clean, renewable energy!
Getting a Solar energy is the best…
Getting a Solar energy is the best decision I made as our electricity usage had been increasing. Having 2 disabled children, with all electric equipments they used, our electricity bill had been constantly high. Home Energy counsel had met my expectations, the service they provide from first meeting their staff from after installation, I can always ring to any query I have and they’re very helpful to respond. I should have given a four as I wasn’t given much information on the IPad but I gave 5 as it outweighs the quality of the service I got. I am so happy and less worry for me on how many electric equipments my children needs.
3. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra Home Energy Counsel
Thank you so much for your kind review.
It means a great deal to hear that your new solar system is already making a real difference, and that our team has been there to support you from your first appointment through to after your installation. That's exactly the experience we aim to provide.
We also really appreciate your feedback about the iPad. Thank you for mentioning it. We'll take that on board, and if you'd ever like a more in-depth walkthrough of the app or any of its features, just give us a call and we'll be more than happy to talk everything through with you.
Thank you again for choosing Home Energy Counsel. We hope you continue to enjoy the savings and peace of mind your new system brings for many years to come.
Solar panel and battery system
The salesperson was very informative, however I still have not got a detailed quote which I requested itemising how many panels, the type/make of inverter and batteries and written warranties offered. As we wished for a bit of time to discuss the purchase, verify the bank for finance and the company offering all the warranties - not just a cigarette break - were told that the £2500 discount through a grant was not then available. Most disappointing as they appeared to have a good system
30. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra Home Energy Counsel
Firstly, we'd like to apologise again for the delay in sending your proposal. We always aim to have proposals with our customers within 24 hours of their appointment, however we do advise that this can take up to 72 hours, particularly during busy periods or where a more complex system design requires additional work to ensure everything is tailored correctly. We're sorry that on this occasion we fell short of the standard we aim to deliver.
We're pleased that your detailed proposal has now been sent, including the information you requested regarding the system specification, equipment and warranties.
We'd also like to apologise for any confusion surrounding the £2,500 grant. To clarify, taking additional time to consider your options would not have affected your eligibility, and the funding would still have been available to you. We're sorry if this wasn't communicated clearly during your appointment.
Thank you for your kind comments about our assessor. We genuinely appreciate your feedback, as it helps us improve our service, and we hope we've been able to address your concerns. If you have any further questions about your proposal or would like to discuss any aspect of the system, please don't hesitate to get in touch – we'd be more than happy to help.
Dette er Trustpilot
Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.
Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
Lær om anmeldelsesprosessen på Trustpilot.
Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.
Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.