Hisense Australia Anmeldelser 

Needed to upgrade my TV at the end of last year. Decided to buy a Hisense 55inch Smart TV LED 4K U6KAU given the price and picture quality. Slight lagging when changing between apps otherwise it has been pretty good. It’s been just over couple of months since I’ve had it, and so far it’s been pretty good. No complaints from me.

DO NOT BUY A HISENSE!!

incredibly u professional service!

We’ve been without a TV for over a month, they’ve been dragging the process out. From technician to repairer and in the end neither could get it fixed or replaced. Offered a refund but asked the client to go out of the way and pick up the faulty tv from the repairer (who took it and couldn’t return to customer after 2 weeks) this was absolutely a joke!!

WORST EXPERIENCE, ground-breaking low-standard customer service you can ever have in Australia.
Left work earlier twice to stand by the broken fridge in order to answer questions from customer support. The first time waited on the phone for 1 hour and 2nd time 2 hours no agent answered. The 3rd time, I try to ask the agent to call the person who is available by the fridge, was refused and hung up on me.
Despite poor quality of products, the customer support is shocking awful

I have had to deal with this company for the past 3 months and they are the worst ever. My TV is faulty and after many many rude conversations with and even emails I was finally going to get a replacement but they didnt want to provide a new warranty I just had to keep the same warranty from the old TV which is wrong in so many ways. I was told well if we gabe everyone new warranty's for their fauly products it would just go round in circles...i was mind blown they just told me that their products are crap and they dont want to give me a new warranty with the new TV they were trying to give me cause its just guna break and if I had a new warranty they would have to replace again. I even spoke to JB HI FI and they were like how is that legal.... In the end I returned it to Jb hi fi so I could get a new warranty.

Appalling outfit to deal with. At our Australian home we bought a 65 inch TV which seemed good for a couple months then the screen failed. Customer service people tell you anything that will get you off the phone. Took a couple weeks to get to the point of replacement for what was obviously a failed unit. Told them we wanted a refund rather than replacement. They told us they don't do refunds despite it being an express term in their warranty and consistent with consumer law. When they lost that argument they basically dropped us like a stone. They tell you lies. Bad bad company.

Customer service has a phone contact for Saturdays but was un attended when I called. After being on hold for 6 minutes I was given the option of a call back and was told I would not loose my place in the queue. That was oven an hour ago and still no call back. One star for being open on Saturday one star for call back option. Minus 1 star for not calling back minus one star for the difficulty in registering the product online minus one star for the frustration

I decided to stick the Hisense brand when purchasing a new 55" Hisense ULED TV as I already own the 65" ULED Hisense. Both TV's deliver high quality visuals and good sound quality. Matched with my Yamaha sound bar, I can use the TV remote for all devices connected to the TV because of the bluetooth connection. Setup is easy but not clear as to why you would want to setup a Vidaa account. Apparently it gives you more capabilities in relation to apps. Would definitely recommend buying the 55" and 65"Hisense for the best price. The only negative aspect is the length of the 55" Hisense tv power cord being too short, probably about 14 inches or 35.5 cm shorter than my previous 55" Hisense which is still in use.

On Thursday 2nd July 2020 I spoke to somebody on the phone and I told them the Hisense 43N6 43” 4K UHD TV had vertical lines from top to bottom. On Saturday 4th July 2020 somebody from Hisense picked up the TV in the afternoon. On Tuesday 8th July 2020 they couldn't fix the Hisense 43N6 (43") because the mainboard had died so they replaced it with a Hisense 55R5 55" 4K UHD TV for $370 since they didn't have any more of the other one in stock, which was extremely nice of them to do that for me. On Thursday 9th July 2020 somebody from Hisense dropped it off for me in the afternoon.

Poor customer service
Nobody would call you back when requesting a callback. Absolutely disgusted with the way the customer service operates for Hisense.

****WARNING**** DO NOT BUY HISENSE 75 INCH TV.
I only had mine for 1 month until it turned itself off. rang the 1800 number, finally got onto someone, they did a factory reset, it worked for a few hours then it turned off again. it was past 7pm so couldnt call for assistance agsain, couldnt even watch my TV that night, next day rang again and they advised they would get a technician to call, well its been 3 days now and still no technician, i called them 5 times, also sent an email to the CRT department and finally i had someone call me from tech company ,she asked if i coud send them a video of the issue , to which i did. i sent an email to there customer relations department asking for a refund, they replied stating we have to have a techician look at it first. it is now 5 days without a tv and no technician, im totally disgusted with there customer service, thats right what customer service, they purely dont care about there customers.
i will not be buying another hisense product or purchasing anything from Good Guys ever again. i will be telling everyone i know not to buy a hisense product.
5 days no TV. no help,
I ask the CEO at Hisense, what would you do if this happened to you? is this fair , right??? shame on you

How on earth do you contact anyone through the main Hisense Customer Support number 1 800 447 367
I have called the number on multiple occasions in order to obtain assistance, yet all I get is a voice recording stating that there ARE NO AGENTS AVAILABLE.
What sort of Customer service is this for a such a HUGE COMPANY?

Warning to EVERYONE! We have purchased three Hisense fridge/freezers and a freezer in the past two years.
ALL HAVE DIED once the temperature reaches above 25 degrees. We have a rural property and these are for workers quarters as well as personal use. The sales rep at Harvey Norman informed me, AFTER returning one unit, that they are not suitable for climates above 25 degrees!! I live in North QLD!
We are up at 9.30pm rescuing food, once again!
It is a full freezer, after a big shop yesterday, to see us through the next month, whilst we harvest!
Our workers replaced a whole freezer/fridge full just a few months ago, as well.
One has been replaced with another brand but this one is just out of warranty. The sales rep service is awful! Hanging on the phone for over an hour is disgusting. Once you reach someone, they are ok to deal with but I highly recommend to buy another brand!
NEVER AGAIN.....

My Hisense fridge was faulty-when they eventually sent a replacement they refused to deliver it because they had to go up 6 stairs and said they werent strong enough and didnt have a trolley.Useless product-useless service.

I bought a washing machine 7 months ago and it had a catastrophic failure this week, locking my clothes inside. Being under warranty I called their support number only to be told someone would be coming to repair in the next few days. I requested a priority service. After 5 days of waiting to hear back I eventually found out who the repairer was and called them. Turns out they had already ordered a part and were waiting for it to arrive but I had to call them to find this out! No updates, no phone calls. Just silence. Assuming the part comes in the next 10 days the expensive clothes in the machine will have been utterly ruined. I don't expect I'll get any offer of compensation or apology.

Do not buy.

We purchased a black glass french door fridge 2 & 1/2 years ago and already it does not keep cold in the fridge area. Such a waste of money. Hisense... keep looking.

My Hisense wine fridge stopped working 1 month after the 3 month warranty expires. They refuse to honour it.