Hisense Australia Anmeldelser 

A7HAU was great until it died while still under warranty.

Hisense reckon they don't have to honor warranties. Apparantly laws don't apply to them and they instantly start accusing you of being abusive to them.

Look online and find heaps of bad reviews about their tv's dying left right and center and them only helping a handful of people and accusing others of being scammers or damaging the tv's themselves to get out of warranties.

Don't buy their crap.

Worst customer service!!
My fridge/freezer was faulty after 18 months of purchasing it. Attempted to have it repaired through warranty however after 6 weeks of many phone calls and numerous emails it was still not repaired. I was given the run around by rude and unhelpful staff with no one willing to take any responsibility or offer any real support or solution. Eventually after more than 6 weeks I was given a refund by the place where I purchased it, not by Hisense themselves.
Save your money and the hassle and stay right away from Hisense products!

Purchased Hisense white refrigerator through appliances online the paint is clearly faulty depending on the amount of time I have had the refrigerator and the paint is spreading coming off more and more where it cannot be wear and tear, which Hisense has put it down to under my warranty as I have said above it is clearly faulty paint.
I'm very disappointed with the refrigerator purchased and also with the outcome!!
Will never purchase from Hisense again!!

A piece of junk Wrecked my floorboards and broke them, and they didn't honor the warranty and blamed me. Don't buy this brand. The repair man was rude, and I told Hisense he didn't care at all. 10kg front loader washing machine

Very rude lady on the phone today when I called with an Indian accent - not sure how they hire staff who are lazy and basically say no to question to ask about the tv - ironic that the website with the phone number to call says " we are here to help" shameful!!!

I have 3 Hisence products. 2 are working fine however I have just purchased a Split system 7kw Air can system that has a problem that cools to a much lower temp than that indicated on the Remote & Facia Panel. My complaint is with the Australian warranty system. It took 3 working days plus a weekend before I was able to verify that they had received my Claim. Another week before they were able to send a repairer & the problem still hasn't been fixed.
A very disappointing Experience

Extremely poor service for a new purchasePurchased 50 ins 4k uhd tv late dec23.
Started having issues march , went back to the good guys and was told I was over the store replacement period 3mths, so had to go with the hisense warranty claim.
Started out ok, spoke with hisense did a factory reset. This worked for a cpl of weeks then back doing the same , loose picture, loose remote control control, on n on.
Sent a video of issues occurring and to date mid July No further response.
Don't bother with hisense.
Invoice Number : SO451037326
Return Claim Made: Yes
Store Location: Warana QLD
Update this fault is still Not sorted, factory resets dy fone , service agent replacement parts , still freezes picture and remote .
14mths on. I've sent the story to Choice as im a member.
I'll see if they can help.

120″ TRICHROMA LASER TV SERIES L9G
Don’t waste your money on any Hisense product, what the laser you see in there promotions and glossy web sites all fake. Resolution rest on system is slow always fuzzy specially in sports, you can’t watch the tv if blinds open after few months pixels started to die and u can spot on screen after they have there tech replacement issue laser been worst and they been out twice, and now they washed there hands saying it’s ran on other devices and issues doesn’t work with there vidda app witch is limited so stick with LG or Samsung well know products and service

Without doubt, the worst company I have dealt with for a very long time. Ordered a replacement fridge door after mine was dented when I moved it (knee against door not very hard dented it which is disappointing in itself). Had to order by phone which takes a VERY LONG time. I specifically asked it to be delivered to address where fridge was (not my billing address) and they said fine. I followed up twice by phone after not receiving confirmation by e-mail of my order and to get tracking number. Both times, they could not provide. Today, I tried Chat service…took just as long, if not longer to get a response. Finally I got a tracking number. I look it up and what have they done? Delivered it to my billing address of course, 5 hours drive from where I asked it to be delivered. Their solution was to keep offering to send me another door to the right address. What a waste. I said no to this and relocated it myself. Despite telling them this several times, they kept arranging to send another. I said NO!! DO NOT SEND ANOTHER DOOR! What did they do? Send another door of course! Argh!!!. I refused to accept delivery of it. I asked for a credit on the shipping charge as this was such a bungle. They argued and argued about this. Eventually, after much lobbying they offered $60 of the $100 shipment fee. So I guess they are delighted they saved $40 but created one very annoyed customer that will never buy their products again. Absolutely incompetent group of people working here. I will NEVER EVER buy the brand again. Rubbish, rubbish service.

I contacted the customer service department to arrange a repair for my washing machine, which is still under warranty. I was informed that a third-party technician would be dispatched to diagnose the issue. However, I was concerned to learn that I might be responsible for a call-out fee if the technician is unable to identify a problem.

Unfortunately, when I inquired about the specific cost of the call-out fee, the representative was unable to provide me with an answer and threatened to terminate the call when I questioned my right to this information.

Given the lack of transparency regarding potential charges, I am quite disappointed with the customer service experience.

Very poor customer service….
The girl I’ve spoken to was very unprofessional and should not be working in customer service.
Not a good image for the company..

I bought a Hisense heat pump drier and within two months the handle for the water tank had snapped off, meaning I couldn't empty the tank when it's full. It's a super simple fix, just replace that one part and it'll be fine.

I got in touch with their customer service team on live chat and spent AN HOUR trying to explain what I needed. This was with the assistance of photos and everything too. They take about 10 minutes in between each message. Finally it's all sorted and they tell me they'll send out the bit I need.

After a week, the bit had not come. I got back in touch to check what the issue was and it turns out they just plain forgot to send it. So I spend ANOTHER HOUR (honestly wish I'd kept screenshots of the chat because it was ridiculous) trying to sort it out again. Finally get there, it's going to get sent out.

Wait another week, and a part comes.

...it's the wrong part.

I'm pretty livid at this point, mostly because it'd been weeks since I'd been able to do laundry. I get back in touch with them and the same customer service agent I'd been talking to the whole time palmed me off to their spare parts team, who were even less responsive than them!

After a few days of sending an email to that team and not getting a response I got back in touch with the customer service agent I'd been talking to asking what had happened. She said she went and talked to the Spare Parts team and they were looking at the email now. My email client has a feature where you can see if someone has opened an email from you, they hadn't, she lied.

Over the weekend I finally had to give up and go to a laundromat with PILES of laundry. The wash ended up costing me $127 in total, which I really can't afford at this point.

Altogether a terrible experience, which really could've been avoided just by sending me the right part.

I would like Hisense to take this seriously, hurry up and send me the right part, and reimburse me for the laundromat.

The first and last time I will ever buy this brand.
Customer service does not exist. There is never any agents available to talk to or have live chat with.
TV is rubbish. From the very start the voice went one direction and the lips another. 4 attempts to correct and still have the same issue.
Avoid this brand at all costs

I've bought two Hisense products in the last 6 months, a washing machine and a heatpump dryer. I also registered these products on the Hisense website and received a confirmation email from Hisense both times.
So yesterday the heatpump dryer threw an error, and the user manual states to call up support.
I call the number and get Alfie who helpfully tells me that my mobile number, which I registered the products under, cannot be found on their system.
So I ask him to search ANY other information linked to my registered products such as name or date of birth, he tells me its not possible, he can only search mobile number.
Of course, this is a lie, he has lied to me. Why? Who knows at this point.
After pushing him further, he finally admits he can search for my surname, but then he lies further and says he can ONLY search my surname.
Why are you continuing to lie Alfie?
So he apparently searches my surname and says it returns over 50 results and he says its easier if we create a NEW file for me, which will involve me providing all of the information I've already provided when I registered my products.
I refuse this, because I know my file is already on the system and my two products have already been added.
I then push further and say well if you can search mobile number and surname, then why can't you search first name etc. and he lies and says its not possible.
So I say to Hisense Australia, you need to improve your customer service management and specifically with Alfie, you definitely need to coach them NOT to LIE to the customers.

The worst company to buy from I will never ever recommend or buy Hisense again. My washing mat home has been broke for three months and they have still done nothing. With empty promises of call backs, updates and compensation for this time of having to use laundrettes while the team at Hisense do nothing. Disgusting service I hope more people realise.

Purchased a Hisense TV on July 23. 21/01/2024 I switched the TV on and it looked like the screen cracked, when switched off there was no crack. After numerous telephone calls and emails to Hisense, we have been advised that this was not under warranty due to physical force. We asked for a technician to come out to do a proper assessment because there is no explanation on how this could have happened and told Hisense we are willing to pay for the call-out fee as well. They phoned us back a couple of days later telling us again due to evidence they won't come out because it was damaged by us. We then told them to please quote us to fix the TV because the TV is not even 7 months old yet. We got a call back saying they couldn't repair the TV due to them not having any parts for that model. How frustrating is it to spend so much money on an item that does not even last a year?

Absolutely disgusting customer service.
They sold us a faulty tv at almost exactly two years ago.
The screen just went black but the sound still works.
I took them weeks to send someone (third pary) out to assess the tv and confirm that it is faulty to then say to us that they don't make that size tvs and more and we'll need to get a smaller one.
Such rude customer service in
Hisense. Very very disappointed in the brand.
If I could give 0 stars I would

The TV dropped the Foxtel app. I rang customer service. They said there were some TVs that the latest electronic upgrade did not work properly for. So they sent me a link via email, to upload to a USB, then I had to stick the USB in the TV and manually upload the upgrade. That did not work. A factory re set was suggested. That did not work. Many other attempts from cust service people talking me through many other fix options has not worked. I put up with no foxtel app for some months, and then it appeared again, but did not work well at all, sometimes not at all. I rang again, only to get a young person on the phone who had to keep putting me on hold while they asked for advice at their end. After mucking around with her giving me instructions over the phone and me at the TV with remote in hand, she finally said that since nothing was working, she asked me to do the factory re set. I explained that this did not work before, and she explained its part of the process, but I would have to manually re log into all of my accounts again which is a HUGE pain the ass because I need to do that via my laptop not via the phone. So reluctantly I did as she asked, and then she explained that she cannot stay on the phone, but if I have trouble to call back. So I had trouble alright! Now the TV has nothing on it, except a blank screen. No apps no nothing, and when I rang back three times, I keep getting an auto voice message saying that they are closed due to technical difficulties. Its now only 4pm and they are open till 7pm. So what now? Evil loop that I am in. NEVER EVER will I pay for this crap again. NEVER!
Adding on 4 days later - I have had no tv and not been able to contact Hisense from Tuesday to Friday despite many calls and following prompts for a call back. Friday tried again and got a call back. The person was kind and tried to help with more fixes. This time the TV turned on and showed connection to the router via Ethernet cable. It never picked up the wifi since moving into this house despite an expensive new router (not foxtel router which I am told Hisense have trouble with) router being approx 6 metres away. The Samsung picks up the wifi fine and its further away. So I've had to buy and run Ethernet cable which is a constant trip hazard. So after a few more attempts at re trying things that have been tried, the customer service person booked a technician to come to house. I was told.to expect a call over the next one two working days to organise a time. Now I'll see what happens and keep this review updated.

My laser TV unit came back from repair with scratches and other faults and the customer relation team is blaming me for that and refusing to replace and or refund. This is so wrong. they don't even have the proper service centre. they are using third party contractor to repair your item and these contractor does not handle your items with care. I'm very disappointed and now I left with no choice, so I have now raised the case with Consumer Affair Victoria.

I would give zero if it was an option. Worst company to deal with, they will quote spare parts are in stock then immediate send them an order for it and one WEEK later, after sending them to emails EVERY day to send me a payment link I get a reply that it’s 4-6 weeks and I have to contact them again after 4-6 weeks to place the order???
Absolute joke! Try calling them- automatic answer saying no one is available and hangs up the call.