Hisense Australia Anmeldelser 

Our fridge is not cooling. It is under warranty. It has been 11 days now and Harvey Norman have sent a fault note and 2 emails. NO response.I may have to join the class action.

My TV stopped working after just four months, and Hisense refused to offer any help. Instead, they blamed me, claiming I must have damaged it—without being able to explain how or what was damaged. Their customer service was dismissive, unhelpful, and downright insulting. As someone who is disabled and lives alone, I know for a fact the TV was never knocked over or mishandled. They refused to listen or take responsibility. This has been the worst customer service experience I've ever had. Avoid Hisense at all costs—they clearly don’t care about their customers.

After 3 months our dishwasher stopped working. Technician came after a week and didn't have the part needed. After several emails and 3/6 phone answered calls and 8 weeks, we returned it to the retailer, got a refund and bought a different brand. Hisense has no sense of responsibility or urgency. DO NOT RISK IT!

Everything went wrong with Hisense. It’s time for a class action against faulty goods in Australia. Contact us if you wish to join- nswcommunitylaw
at
protonmail.com

From the day I purchased this television and set it up at home, It has had Bluetooth audio issues.
When watching anything, Free to air, Netflix, Prime, for some reason you randomly get bad distortion through the Bluetooth audio device. I originally thought it was my sound bar so i connected another Bluetooth audio device and exactly the same thing happened. There's no distortion when using SPDIF or using TV sound, only Bluetooth devices.
Here's the big problem, Support is so bad they couldn't care less. I tried calling and no one answers the call, I tried sending them an email and no reply, I tried their online messaging system and nothing. Today I tried the Hisense online chat and was told and I quote " We generally recommend having external products and brands plugged into the unit not via Bluetooth as we cant guarantee compatibility since it isn't our brand". I'm pretty sure Bluetooth is Bluetooth. there's no such thing as compatibility.
So, I'm now emailing Bing Lee for a full refund as Hisense doesn't mention Bluetooth compatibility issues with other brands in their documentation. If that fails its an email to Dept Fair Trading.
This was my first and last Hisense product !!

Hisense Tv has useless Vidaa operating system! Since latest update "auto standby on no signal" no longer works. model 40A4HAU
Why can't they give standard Android so you can load what you want on your TV

I recently had an issue with a tv.
It couldn't be repaired, so it was replaced. No problem.
I found the whole experience to be positive.
The staff were friendly and the issue was resolved quickly.

Hisense fixed my laser TV after warranty was over. I'm impressed , actually didn't expect it. Service was quick

The worst customer service experience - TV has been broken since prior to for over 2 months now and has not be replaced under warranty within a reasonable timeframe. Still not received. Communication non existent. Customer service eats ass!

Poor products, faulty within a year, customer service experience horrible, not honouring warranty and just a terrible experience all round. Feeling ripped off.

Hisense is the worst company for customer service and products! We purchased a Hisense fridge ten months ago and all the shelves have broken and the paint is coming off the rims. When we attempted to discuss the issue, limited/no interest. We have been waiting two months for an assessor to attend after being “high priority “. Still no contact. Fridge /freezer can now no longer be used and we continue to wait. Even their complaints department does not return emails or phone calls. Will never be buying anything Hisense again and will be telling everyone

Will never buy from Hisense again, problem after problem with my fridge and there is no head office number. I was told to take my fridge and freezer stuff to a friend or family’s fridge while they workout if they will replace or not which the process seems long.

After one DOA TV and a replacement front he retailer same fault within 48 hours. Hisense declined the warranty saying my fault taking the plastic packaging off the screen. Inferior product inferior customer service and questionable business and warranty practices

Terrible Products that break down and Awful rude staff that don't care about customers or the company they work for.......

3 years ago I purchased a Hisense 4 door fridge/freezer. I actually love the set up of it, suits my family well but at 11 months old there was a knocking sound. Rang the warranty department, turns out it was ice buildup at the back which they said was from it blocking. I was to turn it off until it melted and if it happened again contact them. So I was using a beer fridge for 4 days. Well it happened again, rang them and as it was longer than a few months I had to do the same again. I thought I’d be pro active and replace the seals in case that was the issue, can’t actually buy them from anywhere. Now nearly 3 years since purchasing the fridge it’s happened again. I can’t go without a proper fridge/freezer for days in the middle of summer so now the only other option is to buy another fridge. I’ve emailed them explaining the reoccurring issue and expressed my displeasure at their handling of the situation and have received no response
DO NOT BUY A FRIDGE FROM HISENSE!!!

Purchased a Hisense 85" Mini-LED PRO U8NAU 4K TV in June 2024. Invited the family for Christmas Day and Boxing Day. TV blew up on Christmas Day - only 6 months after receiving the product. Totally stuffed our family day watching the Test Cricket and Sydney to Hobart Yacht race. Earliest response from Hisense was on 30/12/2024. Called around 5:30pm after receiving a call while I was out. Waited 1hr 20 mins for support. "Grace" told me to send everything to Hisense via email and then told me because it was now 7:00pm she would end our "Support Chat" and leave it in the queue for tomorrow. Damn disgrace!

I bought a Hisense fridge, 3 months and the freezer light went out, another couple of month the fridge light went. I went back to JB High fi and they asked all the details and messaged Hisense. I never heard from Hisense so I called, an hour on the phone waiting, then a idiot had me , open and close doors ,bang the fridge, check, the seals and then told me to turn it off for a hour then if the light did not work call back. After a hour on hold I hung up. 3 Days latter I called back, 45 minutes wait, then I was told they would send the lights and I could fix it my self, I complained I had bought it with warranty and I should not have to fix it and was told they would send a video link, so now I was to be trained a a fridge tech, to save them money.

We have had massive problems with our Fridge also, it was bought brand new and is only a month old and stopped working, water leaking everywhere as things defrost in the freezer. Hundreds of dollars worth of food going to waste right before Christmas. Been given the run around also, we request a full refund if an expensive fridge can't even last a month and we were just blown off. Will never buy Hisense again. Whays the bet there will be no reply to this post as like their customer support team they do not care. Hisense

65A7HAU 4K Smart Tv, approximately 2 years old and under warranty.
Has been a good TV however once it developed a fault, the "customer service" and warranty has been a nightmare. Dismissive and disinterested, have not done what they have stated multiple times, different fault every time you speak with someone. Its been over a month and no progress to date still, no communication at all from Hisense unless you call them and even their escalation team did not respond and then claimed they did not get the email after a confirmation was received that they did. A month down and still no working TV or resolution offered by Hisense despite the apparent parts needed being out of stock with no ETA.... Absolute rubbish

DO NOT BUY HISENSE
I purchased 8 Hisense TV's for a holiday house - mostly model 43Q6NAU - one of the TV's , straight from the box , has a defunct screen - the screen when switched on has a huge coloured default line running top to bottom on the right hand side. I contacted Hisense service, ran multiply tests with them over the phone, forwarded photos of these as requested together with receipts - they advised they would be in touch. I had to chase them for a response - finally I contacted QLD Fair Trading for assistance as I was not getting anywhere. There was some communication between QLD Fair Trading and Hisense. Hisense requested all the same tests again and paperwork. They finally replied saying it was an Act of God.
So disappointing and unprofessional - I am now with a brand new TV that does not work - this should be replaced by HISENSE. DO NOT BUY HISENSE - they provide no customer service whatsoever.. -