Hisense Australia Anmeldelser 

I purchased a high-end fridge from Hisense, which stopped working within 3 months of purchase. They outsourced repairs to Sydney Appliances who constantly cancelled their repairs because technicians were 'sick'. Customer relations at Hisense - specifically Jasmine - was dismissive of the claim and rude. Won't purchase a Hisense product again.

Worst company i have ever delt with. 100 inch Hisence tv only 7 months old and Hisence support just don't reply to any emails. I then called to be fobbed off and given another email address to esculate my claim. Still no reply and still own a 100 inch piece of scrap. Will certainly be escalating to Buisness and consumer affairs.

Dear Customer Service,

We purchased this fridge approximately five months ago and, unfortunately, we have been disappointed with it from the very beginning.

One of the main reasons we chose this particular model was because it was advertised as being fingerprint resistant. However, this has not been our experience at all. Fingerprints constantly show on the surface, and no matter how often we clean it, they are impossible to keep off.

We have also noticed fine scratches beginning to appear on the finish. No one in our household has artificial nails—we all have our natural nails, which are kept relatively short—yet there are still noticeable fingernail scratches developing after only a few months of normal use.

Considering the amount of money we paid for this fridge, we did not expect the finish to mark and scratch so easily, especially within the first five months. This suggests the coating is extremely delicate and not durable enough for everyday household use.

The fingerprint-resistant finish and the colour were the key features that attracted us to this product, so it is very disappointing that it has not performed as advertised. We feel the product does not meet the expectations created by your advertising.

We would appreciate your response and would like to know what you can do to resolve this issue.

Kind regards,
Kate

I am extremely disappointed with both The Good Guys and Hisense.

I purchased a Hisense refrigerator from The Good Guys in December 2024. Within only a few months, the refrigerator door started peeling. It then took approximately a year to have the door replaced.

Unfortunately, the replacement door has now developed the same defect. After experiencing the same failure twice, I have completely lost confidence in the quality of the product.

What has been even more disappointing is the level of customer service. I have spent countless hours sending emails, making phone calls, providing photos, and following up with both The Good Guys and Hisense. Instead of receiving a proper resolution, I have been left waiting for months with little to no meaningful communication.

A customer should not have to chase a retailer and manufacturer for this long over a product that failed repeatedly while still relatively new.

I expected much better from both companies. Instead, I have experienced repeated product failures, excessive delays, and poor after-sales support.

Based on my experience, I cannot recommend purchasing a Hisense refrigerator from The Good Guys. I hope both companies improve the quality of their products and, more importantly, the way they treat customers after a sale.

Very disappointing experience.

Worst brand and worst customer service.
The quality is bad and an item doesn't last more than a year best case scenario.
We had issues with the TV, washing machine and dryer.
Their service is even worse and they do not do anything about it.
Also, their warrantee is a joke.
Whatever is wrong they say extra charge.

Very clearly don't upgrade older models to match other brands. It leads to customers taking their business elsewhere. This is the 4th tv it's happened on. Every other tv I just changed brands. This is very clearly a choice by hisense. A choice that leads loyal customers to other brands. I'd rather pay the extra $$ and not have the continued issues. Absolutely wild that the hisense remotes continue to work on the most used buttons but suddenly fail on the settings and fundamental buttons to control and check the upgrades and settings of the tv? 😂 wild work for a budget brand trying to claim a place within the industry they chose to be in. Whoever runs this is an utter idiot. I'll place money on it, hisense is non existent within 2 years

Worst brand in history. Have owned 2 things from Hisense a 65” tv and a brand new fridge.
5 months we had the tv for. I was watching tv when it stopped working tried to get a refund under warranty and they would not refund or replace it for us because “we couldn’t prove we didn’t drop it or something” when I said I was literally sat watching a tv show when it happened.

The fridge we have is 8 months old and just stopped working tonight. I am pissed. Never buying anything Hisense again and would not recommend.

My tv screen was just picsulating, after a week a serviceman came and picked my tvand said it would be back in seven days I rang today to see when it would be back, the gent I was talking to was curtious,after a five minute wait on hold ,I was told the parts had just been dispatched, and it could be a few more days,I’m not to happy the is the 3rd Hisense tv I have purchased and only praise for the product until now

Tried claiming under warranty, colour failing, lines appearing on screen. Said I must of damaged the screen. It has been fixed to the wall for 18 months. Will replace with a more reputable brand.

Bought a short throw projector for our media room. Started out great however after about 5 months lines started appearing at the bottom of the shows/movies we watched and making their way up to the centre. We were able to determine the issue was from within the projector and not the screen hanging up.
I contacted customer service as it’s still well under warranty. The bloke on the other end was immediately disinterested and rude.
I took photos of all the coloured screen tests as requested and emailed them through to Hisense. The lines appeared on all the screens.
After a couple of days, an email response came through that it was not covered under warranty due to being “ accident, neglect, misuse, or an “act of God””.
Whilst I’m not too sure of gods opinion of me, there was definitely no accidents, neglect of misuse of the projector.
It was working fine for several months until it wasn’t. It was cleaned regularly as per the instructions that came with it.
Will not buy Hisense ever again.

I would give zero stars if I could!
Most horrible customer service, unreliable products and they simply could not give a hoot to help with anything. They will blame you for everything and refuse any responsibility over the product they sell. Will never purchase Hisense again. Terrible washing machine and dryer anyways. Save yourself the headache!

My Hisense 65" TV started turning off by itself intermittentently 2 months after the warranty expired. Sometimes it turns off every 5 minutes and takes a few minutes to turn back on. The Hisense helpdesk is contactable and friendly, but they were only able to tell me to clear the cache and cookies and reset factory settings, none of which helped. I was advised to apply for an extension of warranty but that department isn't responding. I would expect a product from a reputable brand to last longer than 3 years and 2 months. I would also expect a company to stand behind its brand and deal with this sort of problem.

Horrendous customer service. We are out of pocket hiring a fridge after our brand new Hisense fridge stopped working 3 weeks after purchasing. Will never purchase from Hisense again and strongly suggest others do not purchase from them either.

Bought tv about 18 months ago, still working ok. But they have now introduced ads when I change the input. Ads on a product I have paid for? Terrible.

I had the exact same washing machine years ago. Had to buy a new one and has nothing but issues. The metal coil that holds the rubber seal in place broke and fell out after like two months of use. Instead of replacing the machine, they sent a repair guy 🙄. I complained that the clothes weren't spun enough because I literally have to take towels out an put them on the clothesline so they don't smell of must. Do not buy a washing machine from Hisense. They are useless.

Dodgy fridge. 8 minutes on hold sofar, guessing they wont even answer by 5... no customer service sofar. Wont ever buy this brand again

Washing machines are junk. Had problems constantly and then stopped working after 2.5 years (with a 3 year warranty). Hisense refused to repair. Warranty process was a joke. Waste of money.

Avoid if possible, brought a brand new dishwasher, due to them not sealing the item completely, a small bug got in and fried the whole thing. They won't repair it and blame you on having an infestation, which there's not.

Find a brand that fully seals the circuit board, while living in Australia.

Do not buy anything Hisense. Poor quality and terrible customer service. Not to mention the failure…

Brought a TV and while under warranty, the screen went. Not repairable and it’s been 7 weeks of me chasing Hisense up for updates and being given false information. Agreed to replace the TV and it’s been 3 weeks and I’m still waiting. Sent a email complaint and suddenly I’m offered a credit which would of been the better option from the start.