Himiway Anmeldelser 

I just bought an e-bike and I was still able to benefit from the previous owner's warranty. My request for an accessory order was taken seriously and they were very busy finding a solution for sending the items as well as for a technical problem that will be resolved as appropriate.
Very pleasant and friendly customer service contact.
So I highly recommend.

One of the two Himiway bikes I’ve owned for five years started making a buzzing sound in the motor, so I immediately contacted Himiway. Thanks to Freya, a member of the support team, the issue was resolved to my complete satisfaction. I ordered the recommended part, and within nine days, the bike was up and running again. I want to highlight the excellent support I received from Freya, who stayed on top of the situation and provided all the help needed to resolve it.

Seit Mai 2026 muss man einen einfachen Fahhradkorb vorbestellen . (Großer Frontkorb für D5 2.0 / D5 2.0 20)

man wartet schon 2 Monate und so ein einfaches Teil ist nicht zu bekommen .

Auch der D52.0/A7 Vorderer Gepäckträger ist seit Mai 2026 nicht zu bekommen . Was ist los bei euch??

sehr schwache Leistung

Leon in Customer Service is a pleasure to work with. I've had my new bike for about 3 months, and he has responding quickly to each of the support tickets I've submitted with accurate and helpful responses.

Customer service at Himiway helped me understand how to use an advanced feature in the latest firmware update to my new e-bike, and then they helped me order a more advanced control pad for the handle bars for only $20 to support it. I was already very satisfied with my new e-bike, but this was the icing on the cake. 😃

P.S. Shout out to Lora!

Himiway D7 Cobra is an awesome e-bike! I recommend
this e-bike to anyone who need great suspension and
1000 watt power to climb those steep hills.
The customer service from Himiway is excellent and
I was able to get the parts needed to keep my Cobra D7
running at top performance!

Wij zijn al jaren tevreden met de ebike van Himiway

Dit wordt onze 8e ebike van Himiway
De nieuwe a7
Ben zeer benieuwd zodra deze binnen is

I'm a part of their affiliate program, they are not paying out my earned commission and not answering my emails.

Purchase Himiway D5, 2.0 a month ago. Love it. Also own big wheel Cube cycle- hate it. Himiway is much better taking off from traffic lights and managing hills. The lower frame allows me to put both feet on the ground , a necessity when riding such a heavy bike. Dual suspension saves back jolts on bumpy roads. I feel safe riding this bike and just want to go out riding every day. It rides well on roads, gravel paths, Sand, grass and laps up uneven ground. There is a lot of vibration so items carried need to be well secured. Not the best looking of bikes but the ride is so invigorating - who cares . I wish I had found this before I purchased the cube. I was contemplating a mid drive fat type but was persuaded this would be better and so glad I purchased it. I just wish it was fitted with rear mirrors. The indicators on the rear are very small and cars don’t appear to not notice them but the other features are brilliant. It would be lovely if in the uk these cycles were available in cycle hire centres so they could be tried before purchase. I bought mine from a cycle shop based on how it felt to just sit on but ideally I would have appreciated a trial ride to ensure I’d got it right.

Geld Return gibt es nicht!
Fahrrad+Ersatzteile kommen aus China,nicht aus Deutschland!
Keine klare Kommunikation.
Sehr lange Wartezeiten wegen Ersatzteile!!
Ich als neu Kunde bin sehr enttäuscht über diese Firma!!

I bought a C5 Ultra, it was delivered fast.
I had just a small issue but the support handled it fast.

I can recommend Himiway 100%

Ich hatte des Öfteren Kontakt per EMail mit Herrn Nowitzki.
Er hat alle meine Fragen umgehend beantwortet und zudem Vorschläge gemacht, wie mein "Problem" gelöst werden kann. Ich bin einfach begeistert. Noch einmal: Es werden alle EMails von Herrn Nowitzki umgehend beantwortet. Grosse Klasse

Bestellung D5 20 20 Zoll aufgegeben am 30.06.2026.

Nach anfänglichen Problemen kam heute das Fahrrad jedoch habe ich es noch nicht ausgepackt.

Aber eins ist Fakt, der Kundenservice ist richtig richtig gut!!!
Ich wurde mehrmals telefonisch angerufen, per Mail zuverlässig informiert. Da ich ja mit Engwe so Probleme hatte, kann ich nur sagen, an diesem Kundenservice kann sich Engwe mal ein Beispiel nehmen.

Danke Himiway Kundenservice für die Problemlösung.!!!

4 Sterne allgemein wegen der verzögerten Lieferung.
5 Sterne für den Kundenservice !!

Mit freundlichen Grüßen
R. Madeheim

I bought a Himiway D5 Zebra with a free extra battery. It’s a great bike. But shortly after the purchase, I realized I couldn’t reset the trip counter, so I contacted support. I’ve had my share of support experiences, but this one took the cake. Excellent service—helpful, focused, and in the end, the problem was solved. It was just hassle-free. Thanks, Himiway Support!

Freya had great communication throughout the entire bike purchase even though there was a delay, outside of their control. Customer service was excellent and provided an immediate response and replacement with a product. Highly recommend!

The E-Bike Himiway D5 Zebra has a very good quality and it works without problems.
About a small problem (changing the akku) I have informed the Service Crew and I got very fast a instruction (Mr. Nowitzki) how I can solve this problem. Whrn I be back from Bike- vacation I will follow up the instruction.
I second smsll problem:
The akku status (actual load) should signalised in percent not in 5 beams.
So it is better to calculade the remaining kilometers for changing or load the akku.
All in all: a perfect E-Bike ! 👍👍👍

Mike was great! He was able to find the part I needed, quick, send a link to purchase and I was able to order the parts for my Himiway right away! Great communication and customer service! Thank you Mike !!

​Hervorragender Service von Lora!

​Ich möchte mich herzlich für den großartigen Support bedanken. Die Mitarbeiterin Lora war extrem hilfreich, freundlich und hat mein Anliegen schnell und professionell gelöst. So wünscht man sich den Kundenservice. Absolute Empfehlung!

I was introduced to the Himiway bikes in Port Angeles, WA on a trip we were on and rented the Himiway D5 2.0…after a 25 mile bike ride I loved it so much I accidentally ordered 2!
At first I was disappointed when I and my husband immediately sent the company a message letting them know I accidentally bought 2 of the same bike and we were told both were already shipped and we could keep both and try to sell one ourselves.
That didn’t set very well with our belief in customer service and their return policy!
However, after a few texts back and forth with Freya, she totally stepped up to the plate and is really an integral part of helping get the extra bike and shipment returned back to the company.
My bike arrived yesterday, we assembled it in no time flat and I spent the day riding my new bike! Needless to say, I absolutely love it and also a big thank you to Freya for all her help and support. I highly recommend the purchase of a Himiway Bike if you are looking for power, style and comfort! So a super huge thanks to Freya for helping out and keeping in touch with me and she restored our excitement of owning a Himiway bike of my own! Thanks much Freya!!!

I purchased a Himiway D5 Cruiser 2.0 expecting to enjoy it for years. Instead, what followed was several months of frustration trying to resolve what I believed to be a battery-range issue.

When I first reported that I was getting significantly less range than I expected, I wanted to return the bicycle. Instead, I was encouraged to continue testing it to determine whether the battery was functioning properly. The problem is that the only practical way to evaluate battery range is to ride the bike, yet every mile accumulated while following Himiway’s recommendations made returning it increasingly difficult under their return policy.

Over the next several months, I worked primarily with Leon trying to reach a reasonable solution. During that time I was presented with a series of offers, but every meaningful option required additional time, money, or both on my part.

Among the proposals were:
• Purchase a larger 20Ah battery at 50% off.
• Accept a 10% refund and still purchase a larger battery.
• Pay approximately $100 to send my battery in for testing, while being without the bicycle during that process.
• Wait for an open-box replacement battery that might become available.
• Accept a free replacement battery only after months of unsuccessful negotiations.
• Return the bicycle while paying approximately $300 in return shipping and, initially, a 50% restocking fee before that fee was eventually waived.

None of those proposals addressed what I had originally requested: the opportunity to return a bicycle that I did not believe was performing as expected. Every proposed solution required me to spend more money, wait longer, or assume additional risk.

After months of going back and forth without a meaningful resolution, I finally involved both Affirm and the Better Business Bureau. Only then did the negotiations begin to move. Within about a week of BBB involvement, Himiway’s position changed significantly, additional concessions were made, and a larger partial refund was offered.

Ultimately, I accepted the partial refund—not because I was satisfied with the outcome, but because after everything I had experienced, I no longer felt comfortable shipping the bicycle back and relying solely on Himiway’s inspection to determine whether I would actually receive the agreed refund. Right or wrong, after months of unsuccessful negotiations, I simply no longer had confidence in that process.

Today, the bicycle has only 88 miles on it, nearly all of which were accumulated while testing the battery at Himiway’s direction. It has not been ridden since early April and is now being sold so I can recover the remainder of my investment and purchase from a company I have greater confidence in.

My biggest takeaway from this experience is the return process. In my opinion, it made returning the bicycle nearly impossible in a battery-range situation. The only way to determine whether the battery was performing as expected was to ride and test it, but every mile accumulated while following Himiway’s recommendations worked against my ability to return it. I found myself in a Catch-22: I had to ride the bicycle to evaluate the battery, but riding it made a return increasingly difficult.

If you’re considering purchasing a Himiway bicycle, I strongly encourage you to do your research, carefully read and understand the return policy, and compare it with other manufacturers before making your decision. I also recommend reading both positive and negative customer experiences so you understand what the process may look like if something doesn’t go as planned.

I appreciate that Himiway eventually made concessions, but I remain disappointed that it took several months, numerous unsuccessful proposals, and the involvement of both Affirm and the Better Business Bureau before any meaningful resolution was offered. Had the same flexibility and urgency been shown when I first reported the issue, I believe this entire experience could have been resolved months earlier.