Himiway Anmeldelser 

We recently ordered a C5 ultra electric motorbike for my son. I had a question about the settings on the air shock and a couple of parts issues. Freya was great at getting me the information on the shocks and the replacement parts that we needed, which were shipped out as soon as we were able to document and clarify the issues. Great customer service.

Sehr schnelle und unkomplizierte hilfe bekommen danke und Lob an Freya

Freya responded quickly with an answer to my question, & provided me with the information I sought, that I couldn’t find or didn’t see on their website! I have an original cruiser, use it daily in summer to commute, & for fun in fall.
An excellent product, have had 5 years now…

I recently bought a Himiway bike from my neighbor, albeit, without a key. I tried my best to order the correct key online, unsuccessfully. That is when Lora stepped in. Lora patiently walked me through the process and finally—was able to get the information needed to successfully order the correct key. She was kind and patient throughout and that kind of customer service makes all the difference!! I will always be a Himiway fan because of this experience. Thank you, Lora!!

Bonjour,
Je viens de commander un D5 2.0 sur le site d'Himiway De (site allemand de la marque), car pas disponible sur le site français. Avant cette achat, j'ai eu plusieurs interrogations et j'ai eu la chance d'avoir Freya via différents mails, et rien à dire, réponses rapides et constructives.
Plus qu'à attendre la livraison et les essais, dans lesquels je donnais mon avis sur le vélo.

The service with Himiway has always been good since 2021 when I first got the cruiser and still have it in Colorado. I have ordered parts and battery for this ebike. And put on over 7,500 miles on it. So it time for a new one which I have already ordered D5 2.0 20". Customer service, Lora, was great helping out makeing the purchase at ease.

Freya has been absolutely amazing to work with. I had a small issue with a part on my sons e-bike and she was quick to respond, send instructions and diagnose this issue. A new part is coming in the mail and she even waved the shipping fee! Been a smooth experience which makes me happy because this bike has been my son's favorite and I'm looking forward to my youngest to now enjoy all the fun on it!
Keep up the good work!

Seit Anfang April warte ich auf mein D5 Zebra, hätte ich gewusst dass es aus China geliefert wird, hätte ich es beim Händeler in D gekauft. Denn seitdem warte ich. Erst hiess es wir haben nur noch das Modell mit Tiefeinstieg, und die Info kam erst nach einer Woche nachdem ich bestellte. Dann kam mein Zubehör Hlm und Schloss, mein Akku ist per dpd angeblich noch unterwegs ein Zustellversuch scheiterte obwohl ich da war und bei der Spedition hängt der Status auf Nachtumschlaglager verlassen. Support meint es käme diese Woche, mein ganzer Urlaub ist rum, das Geld weg und die Lieferung hängt

My charger went bad and Freya help me get a discount for a new one.

I'm a proud owner of Himiway RHINO Dual battery
I've learned to maintain my bike in good working condition the staff @ Himiway helped me a lot
In Ten Starts ⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐ 👍

Antrieb defekt, keine Werkstatt in der Nähe.390 km gefahren, reparieren lassen , Geld bezahlt . Funktioniert nicht😡😡😡.

What a great e-bike for my daughter! She loves it, and is getting more comfortable with it each day!
Freya in the customer service department was extremely courteous and helpful as well!
We definitely recommend Himiway!!

I own a Himiway D5 Zebra. Recently, I experienced a system problem. When I contacted Himiway, Freya was incredibly helpful. I was informed that the motor needed replacement, and with Freya's assistance, a new one was shipped within a week. I am eternally grateful for Freya's prompt response. Thank you very much!

The A7 Pro bike is great on both road and bumpy track. Excellent suspension.

A couple of negative run ins with their UK seller (Ecologic-Himiway, Birmingham) which Himiway put right via warranty. Thank you!

I have had a Himiway Cruiser since 2000. It has been a fantastic E-bike and at 7800 miles I decided to pass it down to my son and this gave me a reason to get a new one. I ordered the same model online. It actually arrived earlier than expected. there was one minor glitch, the speedometer was not reading correctly. Mike at Himiway was fantastic. He solved the problem. If you need any help, Mike is the man. A +++

I had an issue with my hemiway bike that I only purchased a few months ago I reached out to customer service and spoke with Freya she was amazing she helped me pinpoint the problem sent me a quick video on how to fix it she handled everything in a timely and professional matter it was not a stressful experience at all. Thank you Himiway!

I am very pleased with the promptness of the response, and the subsequent follow-up I received.

After receiving my code to order my new Hemiway bike, Freya sent an email to let me know my time was running out. I told her know my husband had ordered a bike for me, but didnt use the code. She was able to check on a few things for me and was able to change the color

Freya was prompt to efficiently answer my questions related to early bird launch of D5 2.0 20.

Thank you.

I have the himiway D5 2.0 and it "looked " good, but had an issue
contacted customer service - that wasnt a polite or even a good experience.
the "bob" fellow wasnt very nice.
I did send pictures & videos
Bob said there were no others having that issue. (?)

on the facebook where bob was a leading mod,
there were others posting publicly about bent derailleurs [apparently "bob" chose to ignore those.
he saw my pictures & said there was nothing wrong.

I called the number - left messages
eventually Tim called back & agreed to send me the part, but the time was about to expire, So I opted to get it picked up.
no one came

I emailed many times, called & left many messages
no reply

so I filed a chargeback [dispute]

then a different CS person emailed me and requested pictures & video's
I sent those
yes I mentioned the scheduled pick up.
yes I mentioned the dispute, those were ignored

she reviewed the pictures and video & asked for pictures of the serial # on the ebike
I sent those
then she sent the part [from China]
the part arrived and was the wrong part - oh well it was a 7 speed and I installed it.

I took the D5 out for a test ride & it seemed under powered.
I contacted CS & was told that was vague information.
so I made another video of the D5 & my 2 yr old 750 watt ebike
[even at 2 years older, it had more power than the D5]

I made and sent another video of the D5 & it was even less power {?}
then the power stopped & it would not move by itself in walk mode or by throttle.

she wrote saying they would send a controller.
then wrote that I filed a dispute
[finally she acknowledged that]
and then was not sending that part, but a return label
then no replies to emails or call messages

the card company sent me a notice that it had been settled in my favor

then himiway sent me threatening emails -
oh well, my money was refunded.