This was my 2nd e-bike after the motor on my first one (not an Aventon) failed after 4 years and no replacement was available. My 2 year old Aventon Pace 500 ran well until the motor failed at about 2... Vis mer
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Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
This was my 2nd e-bike after the motor on my first one (not an Aventon) failed after 4 years and no replacement was available. My 2 year old Aventon Pace 500 ran well until the motor failed at about 2... Vis mer
Selskapet har svart
The Pace 4 is a great product. Integration of all the various components and technologies is stellar. I rode 26 miles on the tobacco heritage trail in eco mode last week and 27 miles on the capital t... Vis mer
Ive heard horror stories about customer service in other Ebike companies. Im so glad I went with Aventon for my 1st ebike. Had a minor concern when I received my bike. Within one day I recieved a resp... Vis mer
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I was struggling with some of the new tech on my new Aventure.3 different from the Aventure.2 I’ve ridden the last 3 years. Cody was very patient with me and coached me thru multiple challenges. His r... Vis mer
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Ride more. Be happy. There is an undeniable joy in motion. We whole heartedly believe that every ride is an opportunity for our customers to change the way they experience the world.
3040 Saturn St Suite 202, 92821, Brea, USA
På Trustpilot legger vi vekt på bidrag fra faktiske personer. Denne virksomheten kan imidlertid også bruke KI-verktøyet vårt til å lage utkast til svarene de gir.
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Aventon customer service is amazing!! The bike barely gives me problems and when i have a problem that comes up they’re so helpful and accommodating!!
The Pace 4 is a great product. Integration of all the various components and technologies is stellar. I rode 26 miles on the tobacco heritage trail in eco mode last week and 27 miles on the capital trail in sport mode yesterday. I wasn’t sure if I would like the handlebars, but after trying - they are very comfortable. The Pace 4 is exactly what I was looking for and exceeds my every expectation. I’m really pleased with it. Thanks offering it.
We bought the Pace 4 that came with the fenders and rack at no extra charge. They were shipped very quickly. Assembly was not a problem. We were also pleasantly surprised to have the swept back handlebars come with the bikes as that was the style we really wanted because if we have too much forward lean our hands go tingly. So far, the quality of the bikes seems fantastic. We now bike most evenings after supper and are thoroughly enjoying biking again!
Aventon Support is second to none! Super helpful, attentive, responsive. So glad I went with Aventon!
1) I bought two mirrors after not reading the fine print. They do not fit.
2) I purchased a water-bottle holder; the bottom of the two screws won't go back in -- the threads are stripped on the bike.
Bike was delivered 23 hours after ordering it. It was impeccably packed and functions as advertized.
Got the Level 4 ADV. The bike is surprisingly easy to ride even in manual mode. This gives me the work out that I needed but able to use the power mode if needed to climb. Easy to put together and overall very happy with the purchase.
Aventon customer support responded quickly and shipped my broken part out immediately with instructions on how to return the broken part.
My buying experience at Aventon was excellent, they shipped my item quickly and it arrived in good condition.

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The bike was exactly as described and I enjoyed assembling it. It rides wonderfully and has plenty of power. The app is very usable.

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I had a warranty issue with a battery and Aventon replaced it promptly and at no cost. My interaction with customer service was very good!

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The puchase experience was good and the assembly of the bike was explained well. The packaging was great and the bike arrived in perfect condition.

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The level 4E bike was everything I was hoping for in a commuter bike. The auto setting is great for the most part. Sometimes I have to still switch gears, but no biggie. As for the customer service, I have not had to use it much, but I can tell you the bike came within three days of ordering it, which was amazing in itself. Looking forward to many miles on this beautiful bike.

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Battery charger died, replaced under warranty quickly no questions asked. And done quickly.

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Always great customer service and if they make a mistake they are quick to make it right for u

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I wish I was able to speak with a live person to see if I could order just the rear fender. I had to purchase both front and back.

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Great Service!
Had a part malfunction on my bike and was sent a replacement within the hour! Couldn't recommend Aventon enough.

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