hesntls.co Anmeldelser 215

I am very disappointed with my recent experience returning an item to HESNTLS. I had to pay £20 out of my own pocket to return the product, which I find completely unacceptable and unethical.

As a customer, I should not be penalised with such excessive return costs, especially when your return process offers no reimbursement or proper alternative. This kind of policy discourages trust and loyalty.

Because of this experience, I will not be purchasing from your company again, and I will be sharing my dissatisfaction with others.

Ordered an item of them over a month ago, it said it would take 7 days to deliver. Contacted them first to find out what’s going on, they basically either didn’t respond for long time until I raised a very stern email about leaving a review , they were quick to respond after that (very telling). They explained that the item was delayed and apologised, at this point I was contemplating returning the item as I didn’t need it anymore and it’s still not with me. After going back and forth the representative I was speaking to clearly didn’t seem to care, their name is James and after asking to at least refund for return shipping fee if I was to return it myself which I thought would be a gesture of good faith he said no you will still need to pay extra for their mess up , after delaying a paying customer by a month.clearly no experience in customer service and problem solving , need to review how they train their staff. Poor throughout completely unsatisfied (p.s. still waiting on my item)

I still have not received my order placed 21 June 25. I hadn’t realised when ordering that the company shipped from Singapore so do beware deliveries may take some time. However, shouldn’t be taking this long. I’ve contacted the company several times and to be fair they have responded, but not satisfactorily - seemingly being fobbed off and I haven’t had any update for over a week. Yodel at our end have basically said they can not deliver the parcel as they’ve not received it. Probably wasted £52 on a pair of shorts!!!

Ordered Cargo shorts V3- Hunter Green × 1
34, I must admit I was sceptical after reading some of the comments on here, however, the shorts did arrived and it was exactly how it looks and described as advertised, love them. Delivery is long but, wasn’t in rush to receive it. I will definitely order from here again, thanks

I had an incredibly disappointing experience with this company. I ordered an item that looked nothing like what was shown or described on their website — it was completely misrepresented. I returned it, and despite the issue being entirely their fault, I was told I had to cover the return shipping myself.

That return cost me £31.85 out of my own pocket.

To make matters worse, I wasn’t even given the option of a refund — I was forced to accept store credit for an item that was wrongly advertised in the first place. On top of that, they refused to refund the £31.85 return cost or even offer that amount in additional store credit, which would have been the bare minimum gesture of goodwill.

When I raised these concerns, I received a cold and dismissive email from someone on their "Customer Experience Team" telling me it wouldn’t be “fair” to give me any credit — because other customers also paid their own return costs. Apparently, someone else paying £100 to return an item somehow justifies me having to pay £31.85 for something that wasn’t as advertised.

There was no apology, no accountability, and no attempt to make things right — just excuses and an unwavering reference to “policy.”

It’s clear this company doesn’t stand behind its products or care about its customers. I won’t be shopping here again, and I’d strongly advise others to stay away — especially if you value honest service, product accuracy, and basic fairness.

7days and I still didn’t get a update I bought sum for me upcoming trip

I received no tracking number. It's been over 12 days. I don't know if I'm going to receive my merchandise or not.

Ich kann mich meinen Vorrednern nur anschließen. Mit easy Return hat das nichts zu tun.
Ich haben in dem Shop bestellt, weil ich dachte das die den Sitz in England haben und die Retouren auch dahin geschickt werden müssen. Als dann die Mail kam mit der Retourenadresse, war mir klar, daß das ein Verarschungsladen ist. Die wollen keine Retourenabwicklung. Man soll seine bestellten Klamotten behalten.
In meinem Fall habe ich 2 Hosen bestellt, mit der selben Größe. Leider fallen die total unterschiedlich aus. Die eine ist fast ein wenig zu groß und die andere um einiges zu klein. Eine Hose hat, abzüglich Gutschein 75,-€ gekostet. Wenn ich eine Hise zurück schicke für 45,-€ Versand um dann nur eine Gutschrift zu bekommen, wo ist da der Sinn? Die 45,-€ Rückversand sind weg und werden nicht erstattet.
Hier bestelle ich nie wieder.

I bought the Baggy Fit | Distressed Blue, and after waiting close to a month for them to arrive i was shocked by the poor bad quality of the "denim"

They claim to be denim but i honestly doubt its even denim as they are pure white and see through on the inside.

And then the "distressing" is literally painted onto the pants. The pants have no distressing what-so-ever and are just painted to look like distressing, all under the guise of: "extremely complicated workmanship as the distressing are done" (taken from the item description).

If i didnt have to pay so much in shipping and taxes, i would request a refund immediately, but unfortunately it looks like i will have to keep these sorry excuses for "distressed baggy denim" pants. (wich btw. are super tight fitting, both around the waist and leg opening even though i followed their own measurement system)

Guy I ve got scammed from this shop don’t buy please they are scammer

My order still not arrived yet
I have been waiting my order more than 5month I haven’t received yet I try to reach out the on email and direct message they block me please guys don’t buy from this company they are scammers !!!

I need to know about my order, is going to be a month even though I wrote a email already and didn’t get any answer and I order Dec 31 so wtf is going on? Or I’ll report it.

seen a couple of other brands selling similar stuff, but no one came close in terms of the quality and customer service like here. Like they just steal the photos on their website. Been shopping here for a few years and it never disappoints.

messed up the sized initially and their team sorted out the exchange for me rather promptly. Would highly recommend shopping here.

Delivery smooth as butter despite some delay during the holidays. Price is too good to pass.

snugged a couple of jorts and denim during the sale. Quality 100% worth every penny.

crazy good fit on the tracksuit. The quality is fire no cap. Smm will go ordering soon.

They are celling fake items from China verry expensive, the same item they celling to us more then 50 pounds you can find them on aliexpress around 15 dollars. I don't recommand any one to buy from them. For my self this is the last time I buy from Hesntls

Coming in reviewing my Black Friday haul, and it's fire. Packaging is clean, and the jacket? Mad premium. Doesn't even feel like it's under 60 quid. Definitely copping more soon.

dripping in the tracksuit. Sick drop on those in tiffany, gutted the pink ones are sold out.