Mucaris Anmeldelser 47

Perfect sweater for any occasion, material is good and thick

Absolutely awful company. Ordered a black sweater for my son 4 weeks ago with no arrival of order. No contact from them to my million and one emails.

It was a birthday gift. I want a refund. Awful service. Very disappointed.

DON'T order with them. Order number on case they actually read this 4855.

1 star as unable to give ZERO!. This company is a scam. DO NOT BUY HERE! They have taken money but not sent the jumper, now they do not answer any emails, they have no phone number either.
Total SCAM!

Eerst zeggen ze dat het 3-5 werkdagen duurt. Vervolgens duurt het meer dan 3 weken en antwoorden ze niet op je mailtjes. Ook staat er op de website dat je altijd binnen 14 dagen kan retourneren, geloof dit NIET. Je mag helemaal niks retourneren, ook mag je de maat niet omruilen, je hebt gewoon pech. Ik zou hier absoluut NIET bestellen, de trui die ik heb ontvangen is best oke maar voor de prijs eigenlijk het absoluut niet waard, er staat geen eens een merk in de trui die ik heb gekocht voor 80 euro zonder duidelijke voor- of achterkant. Alleen bestellen als je teveel geld hebt, een maand wil wachten, en geen mogelijkheid wil hebben om te retourneren, en dat allemaal voor middelmatige kwaliteit.

terrible company, terrible customer support, terrible communication, terrible quality.
ordered the black pearl jeans which took around 2 weeks to arrive despite brand claiming It should take 3-5 days. upon arrivsl jeans had good fit but button was extremely loose on the verge of falling off as well as pearls. I emailed asking what I could do and perhaps for an exchange but company said they will get back to me soon, two weeks go by received no email back so I emailed again yet once again told me they will get back to me yet another 3 weeks later no reply. having to sell jeans on vented
please don't expect good quality or service from this brand

This was a really bad experience.
The delivery took a while, but in itself, this isn't unusual.

The main issue is the fact that they don't accept returns, even though this is clearly stated on their website.

After exchanging a few emails, they suddenly wrote:
(actual message)
We’re happy to confirm that the returned item has already been received by us. We are currently processing it and will update you as soon as there is any further progress.

But this is not the case at all.

In other words, you are simply being strung along.

My opinion: just shop at Zalando, where things are much fairer.

So washed don’t waste your money. Jeans were made to fit children, sweater is also nothing like the pictures and will make you look like sully from monsters inc. Also took nearly 2 months to arrive.

Bought 3 items and everything was super good. Definitely buying some new stuff when something drops🙌🏽

J’ai commandé un pull que je n’ai jamais reçu. J’ai écrit des mails qui sont restés sans réponse. Une arnaque.

SCAM DONT BUY

ordered a pair of jeans and they came to small and I asked to exchange them for a bigger pair however was turned down as they had a inaccurate sizing chart. I then emailed them and got completely ignored

Order still absent arrived and it’s been a month when it was promised to arrive within a week poor. Haven’t even received any updates on how or where my package is poor service.

took almost a month to get here when saying for less than a week just for the clothes to be horrible, they jeans are thin and not comfortable, the “famous” jumper they sell is an absolute scam it’s not even that good quality and the worst part is that you can’t refund it so is just an overall scam, a waste of time, and a waste of money

Ich bin extrem verärgert über meine Erfahrung mit diesem Shop und kann nur dringend vom Kauf abraten.

Ich habe drei Pullover für jeweils 60 € bestellt. Die Ware kam erst erst nach über 3 Wochen an, anstatt den beschriebenen 3-5 Tagen (In meinen Augen klar aus china bestellt)

Als die Bestellung endlich ankam, folgte die nächste Enttäuschung:
– sehr schlechte, billige Qualität,
– offensichtlich minderwertige Importware,
– keinerlei Größenkennzeichnung auf den Pullovern.

Aufgrund dieser klaren Mängel wollte ich die Ware zurückgeben. Es folgte ein langer und äußerst frustrierender E-Mail-Austausch, in dem mir die Rückerstattung mit Verweis auf eine angebliche „non-refundable policy“ verweigert wurde.

Ich habe mehrfach sachlich und mit konkreten juristischen Paragraphen (EU-Widerrufsrecht, Sachmängel) argumentiert – ohne Erfolg. Der Shop stellte sich komplett quer und ignorierte geltendes Verbraucherrecht.

Am Ende blieb mir keine andere Möglichkeit, als mein Geld über den Zahlungsdienstleister zurückzuholen. Das war die einzige Möglichkeit, mein Geld wiederzubekommen.

Für mich wirkt dieses Geschäftsmodell absolut kundenunfreundlich: lange Lieferzeiten, schlechte Qualität und Verweigerung gesetzlicher Rechte.

Finger weg. Ich rate dringend vom Kauf ab.

Took 2 months two arrive and had a hole in it

Received my order after 3 weeks and a half delayed. When i opened the package it was kinda good. Nothing to say for they quality, it’s clearly good. But when I tried it on it was shorter on the arms and it didn’t match what i saw in the site’s picture. After all that time i expected to reiceived something i could have worn, and not to resell it. Bad experience.

Ordered a pair of flared jeans and the button was came broken. The quality is also cheap and it took almost a month to arrive.

Arrived after 1 month with the label cutted in half… , i’m really scared that the mohair was buyedon temu and reselled as their.

This takes so long to arrive just order from somewhere else

Very good product, fast delivery, good customer service