Customer service is top tier. Ive never had a problem receiving an answer or solution to any situation promptly... Simply reach out for anything questions, order adjustment, or information on products... Vis mer
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
I had made an error in order and emailed about a change before the order processing was done, thankfully Kristine emailed me back within 5 mins to let me know the changes had been made just in time.... Vis mer
The new "mix" calculator is a great addition to an already great company with great products. Gave it a try last night and it makes figuring the perfect ratios for this aging body. The ability to ca... Vis mer
Such a great customer service - they gave me a discount without any problem as i was buying their capsule machine. Looking forward to use it for this season <3 I had a great recommendation from a f... Vis mer
Informasjon om virksomheten
Skrevet av virksomheten
At Herb Affair, we believe that the best supplements start with the best ingredients. That’s why we provide premium, organic herbs, empty capsules, and capsule-filling machines—so you can create your own supplements with complete control and confidence. Our herbs are USDA Organic Certified, non-GMO, and third-party tested to ensure purity, potency, and safety. We carefully source from ethical suppliers who prioritize sustainability and quality, so you get only the cleanest, most effective botanicals. We’re more than just a store—we’re a community of DIY wellness enthusiasts who value transparency and trust. Whether you’re looking to fill your own capsules, craft herbal remedies, or take charge of your health naturally, we’re here to make it simple, affordable, and accessible. With fast shipping, top-notch customer service, and a 30-day satisfaction guarantee, we’re committed to providing an exceptional shopping experience. Thousands of customers trust Herb Affair to support their wellness journey—because what you put in your body matters. Visit us at HerbAffair.com and experience the difference!
Kontaktopplysninger
P.O.Box 2417, 60078-2417, Palatine, IL, USA
- 1-866-445-9040
- help@herbaffair.com
- herbaffair.com
Ingen tidligere historie av å be om anmeldelser
Denne virksomheten har ikke oppfordret kundene i det siste, og anmeldelser er derfor kanskje ikke representative
Har ikke svart på negative anmeldelser
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
The way you’re treated as a valuable customer is phenomenal! I was very satisfied with the way they handled my issue! No fuss and no wait! I’d shop with them anytime!
My experience was very pleasant and reassuring as a customer.
Great product and customer service
First off I love these products, the entire system is so helpful and easy to use and making my own supplements has helped me to get exactly the nutrients my body needs at an affordable price! I recently received a shipment of capsules that was mishaped and didn't work well with the filling system. I hadn't even opened the package within the 60 day guarantee but when I reached out about the product they were so quick and helpful with their response. Not only is this an awesome company for their products but the customer service is wonderful too!
I appreciate the prompt response…
I appreciate the prompt response whenever a question is sent. A resolution is typically presented within the same day. I am so glad to have found Herb Affair!!!
I had an issue putting some herbal…
I had an issue putting some herbal powder into my cart, I contacted Kristine and she was able to create an invoice for me very promptly and worked through my purchase every step of the way.
Thank you!!!
This product is a scam
This product is a scam. The device looks like it should work, but the capsule parts come deformed, so when you try to press them together they don't line up and won't lock together. The result is a BIG mess. I am angry and extremely disappointed
Very courteous
Very courteous, helpful, understanding and quick to respond. My experience was wonderful and truly satisfying !!!
I would have given 10 stars if they were available!!!! Thank you
Excellent customer service
Kristine responded quickly and attached the pdf I requested instead of sending me a link to retrieve it from. She was very kind and courteous.
Excellent experience
Excellent experience! I had forgotten to apply my discount, and they responded immediately and added it to my total. Great people that take helping you out seriously.
I'm so grateful for Kristine!
I'm so grateful for Kristine's quick service to correct my mistaken shipping address! She was quick and efficient and I'm looking forward to receiving my product!
Exceptional Customer Service
Great customer service always resolve issues quickly above all they are very kind .. exceptional customer service
Great experience!
Herb affair has not only absolutely wonderful products, but also an amazing response team. I have been ordering from them for a while and had wrong products ordered once (it happens, I get it). I emailed the recommended account for help with fixing the order. Although it took about one week for a response, Kristine was kind in her response and is currently fixing the order. I am very grateful for great customer service and great products! Highly recommend!
I was looking for a capsule filler and found the grail
I was looking for a capsule filler for bulk supplements. I found HerbAffairs, Capsule-It, and decided to give it a try. They shipped quickly, it arrived shortly after purchase. Well constructed and comes with easy to understand instruction pamphlet. I had a tiny issue and constacted the company. Kristin responded immediately and went above and beyond expectations to sort my issue out. I am glad I made the purchase from Herb Affair, the capsule-it is worth its weight!!
Great business
Great business . Very response and professional. I recommend! Amazing customer service .
I have an issue with theft in my…
I have an issue with theft in my neighborhood when it comes to packages and Kristen was very understanding 🙏🏼instead seeking a replacement !! The response was in a timely manner and i really appreciate the customer service. Ill be waiting for it to come still but just based off that i know i wouldn’t have any further issues and if i have any questions i am assured that they will be answered and dealt with !!!I would definitely be ordering more items!!!
Quality Product
Quality concept, product, and support team! I am recommending Herb Affair and their capsule filling machine to my friends. Let thy food be thy medicine.
Product arrived on time and in…
Product arrived on time and in beautiful packaging, there was a slight problem with the unit. Sent an email to the support team describing the problem, they responded the same day and offered to replace it. Very impressed with the customer support and the quality of the product regardless of a small manufacturer error. Will be recommending to my friends, and anyone wanting to save money and fill their own capsules!
Great Customer Service
Kristine was very helpful with fixing the issue i had with my order A+++++++
The besttttttt
This company was so amazing
This company was so amazing! I mistakenly ordered the wrong sized Capsule It machine. They helped me figure out exactly what I needed and sent me the right size. It isn't very often that you deal with a company so prompt and willing to help you! I'm so thankful!
Kristine great customer service …
Kristine was very prompt in addressing my 20% discount issue. Thanks for your quick attention.
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