Herb Affair Anmeldelser 

My initial review was a 1 star because it took months for my order to come in and then when it did finally arrive it was incorrect. Kristine from the customer support contacted me and offered to make it right. True to her word, she sent me the correct order. It arrived today, which was a week after she contacted me about my complaint. I haven't tried the product itself yet so review on that yet.
Thank you Kristine for your help in correcting my order.

Customer service (Kristine) answered all of my questions, QUICK responses, and helped me with my order. I highly suggest reaching out to customer support if you have any questions or concerns. Kristine helped me and was very efficient!

I have used their capsule presses during a class and recently decided to order 2 (different sizes) capsule presses for myself. I highly recommend their products. The capsule presses are very easy to use and clean.

Thank you again to Kristine and Herb Affair for great products & service.

Thanks for prompt attention to changing my shipping address

I am always pleased with the service from Herb Affair, great products...fair pricing & their Capsule_it machines are better than the other suppliers by a long shot. The injection molding process is top notch. Thank you

Had a shipping hiccup that damaged some of the capsules, but they totally fixed it! The product is well-made and worth the price!

Fast response and fixed my problem right away! Thank you soooooo much Kristine!

This people have no type of customer service. They have a bot as a customer service the bot tells you 3 minutes and you get nothing they tell you nothing there is no way to contact the company except through messaging no phone number or anything I am so disappointed that I'm going to dispute the charge with my credit card company and they're going to have to keep their product as a business owner myself I do not deal with companies that have no type of customer service.

I recently purchased a Capsule-It maker. I inadvertently purchased an extra one when I ordered. I sent a customer contact query and my account was quickly refunded for the extra machine and the other machine was shipped and received a little over a week later. Great customer service.

I had a problem when I placed my order and customer service responded and fixed it WITHIN 3 MINUTES of me sending my request for assistance!! Talk about quality customer service!! As a first time shopper with HerbAffair they have already earned my repeat business and I haven't even received my first order.
Thank you HerbAffair

Kristina was available immediately and helped me resolve my shipping issue . Would be more than happy to shop again and refer to friends

I was having a little difficulty assembly my capsules. I emailed customer service and Kristine responded the same day. She gave me some tips on assembling and it worked! I was successful in making 100 cayenne filled capsules. I absolutely love my capsule it machine. And I must say Kristine was a huge help to me; she's knowledgeable, professional and helpful. I know if I ever have a problem, I can ask her for help and she'll be there for me. This is great customer service!

I appreciate the quick response. As well, I think the capsule filler is a great product.

Well when I started using this company, they were great. I've gotten several shipments from them for capsules. The capsules are now OVAL, NOT ROUND. It's a huge problem. They don't work in the machine, they break and it's costing me money. Herb Affair doesn't care I guess. I have written to them so many many many times. I hate being ignored, And that's what they're doing unless I'm giving them money. Beware if you have any issues, customer service will not respond. I have a subscription with them, but I'm thinking of canceling which I don't want to do. THEY'RE A GOOD COMPANY UNTIL YOU HAVE A PROBLEM. Maybe they've just gotten too big. Sad . (Trust Pilot wants a date. N/A It's months and months and months. )

Great customer service, excellent products.

I had an excellent experience with Herb Affair! My package unfortunately got lost during delivery, but their customer service was outstanding. As soon as I reached out they responded quickly, handled the situation professionally, and send out a replacement right away. I’ll definitely continue to support and recommend them to others!

Very attentive customer service!

Great customer service! I look forward to ordering more products in the future.

I was promised that the mistake I made during the order process would be resolved and it was handled quickly.

The product is FABULOUS! & the customer service's communication thru Kristine is ALWAYS prompt, thorough, clear, & you can see her smile thru her responses. 🙂