Sandi @ HEMPER IS AN AMAZING PERSON! HEMPER is an AMAZING COMPANY! They care about YOU over everything else (even profit sometimes) if you need ANYTHING SMOKING RELATED GO HERE YOULL BE IN GOOD HANDS!... Vis mer
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Sandi was the only person in the ENTIRE customer service team to actually reach out. I had mentioned in my emails that I emailed two other teams (help @hemper.co /cx @hemper.co) and it wasn't until I... Vis mer
bong sold out after purchasing n didn’t get updates.. until I contacted Sandi. I’ve seen good things said abt her n they’re all true. she listened, understood, n took care of it immediately. refund wa... Vis mer
I've tried emailing their customer service multiple times since last week. The online chat they have doesn't work since no one responds. I received my monthly May box with piece broken and was hoping... Vis mer
Informasjon om virksomheten
Skrevet av virksomheten
The Hemper Box is the premium monthly subscription box for smoking essentials. Limited edition smoking accessories and celebrity curated lifestyle brand. $39.99 for $100+ Value
Kontaktopplysninger
5530 Arville St, Suite B, 89118, Las Vegas, USA
- help@hemper.co
- hemper.co
Ingen tidligere historie av å be om anmeldelser
Denne virksomheten har ikke oppfordret kundene i det siste, og anmeldelser er derfor kanskje ikke representative
Har ikke svart på negative anmeldelser
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Won’t receive what you order.
Ordered two disposables and only received one. Customer support was very nice, they said they emailed the distributor and would get back to be but it’s been four days so I doubt it. Don’t waste your money with this website there are so many better.
It's October 11th an still haven't…
It's October 11th an still haven't received my September box! I cancelled my subscription with this company to many other companies that can do the same thing an get ur box to you when it's spose to be there. Sorry this is an ongoing thing that seems to get later each time box by box so I'm moving on what kills me is you can be way late an it's ok but u wouldn't send me a box if I was late with payment! On top of it you don't even try to make it right with extras u act like the customer is lucky u sent it! SAD!
yessah blessah
fast and ez contact and
the best items for your bucks booooyieeeee!
They helped really use full
exceeded my expectations
exceeded my expectations, with quick response and attention and well attentive.
I ordered a box 7 weeks ago...........
I ordered a box 7 weeks ago, and its still not available to even ship yet because they don't have them in stock. Horrible business.
I am in Australia so very happy with…
I am in Australia so very happy with service friendly and helpful can't wait to order again.
I’ve waited over a month for my box…
I’ve waited over a month for my box while others have received their October box. Not only that but I won’t get any reinvestment for the wait either.
Dallas went above and beyond
Dallas went above and beyond by choosing a box for us that was way more than we expected. Thank you!
Fast answer about an order
great quality & great customer service
This has been one of my favorite websites to shop at, sometimes online shopping isn’t always a great experience, but Hemper has not let me down. I’ve been shopping since 2019, and I have tried other places, but nothing compares to the experience and the customer service you get with them. My favorite thing about Hemper is the customer service. They have such an amazing team that clearly cares and makes an effort to help. I highly recommend trying them out.
Very helpful with my questions and…
Very helpful with my questions and concerns
Response
Reasonable quick response with details and options
Very helpful and understanding
Very helpful and understanding, had an answer for all my questions
Wait for this month's box
Cancel subscription
Didn’t even know I had a subscription with them until they charged me. I don’t even have the same card I originally used when I made my first purchase from them. Instead of a refund they gave me store credit as if I’m going to shop from them anytime soon.
No refund and I had Protect+
I have been waiting for refund and reshipment for 2 months now. Very disappointed with Hemper, Protect+, and Route. My money is gone and nothing to show for it!!!!!
Thank you
Thank you. Awesome pieces. We have been through you guys before and love everything we got from you guys.
Always A+ Customer Service
She was quick to respond and provided me with all the update I needed when I was concerned my Hemper box had not shipped.
My 1 time I was not happy
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