Hemper Anmeldelser 

I've been a member for the past 8 months. I was thinking of canceling our pausing my membership. And then when my last box came my bong was broken. I reached out to customer support and sent a picture in an email. Never got a response just a replacement already being sent out before I got a reply. That service and common sense to not even have to go back & forth was amazing. I look forward to using my bong when it arrives and I'm ready for next month's box is goodies already.

Ordered gifts and a piece came broken, but I had bought package protection. I filed a claim in minutes and they were super helpful to send me a new piece.

Well, even though I never spoke with Dallas, he was able to answer My questions. By the way I absolutely love my two new bongs that I recently purchased from Hemper.
I love the quality and uniquness and the price of Hemper's products.
I'll be a return customer for sure.
Thanks Tony Frasher

Would recommend the subscription bowlful worth every penny

A recieved a box with a broken item. I sent in pictures the second I found it was broken. They had a replacement in the works within 20 minutes of me sending the email. You've gained a customer for life. I was thinking about canceling my subscription due to limited funds but I'm keeping it indefinitely due to your great customer service.

Not even a 1 star! I placed an order Nov 21 and it’s Dec 8 still haven’t received. It’s Friday so I’m sure I won’t be receiving my order for next couple days.. a whole month!! Terrible Terrible terrible! I email them and they say “ We are working with our vendors to receive tracking numbers” bro what??? You mean to tell me you’re relying on a vendor to satisfy your customers?? I never write a review but this is the WORST experience ever .. it’s like they hustle customers take your money and you don’t get your products until month or two later?? Nah bro this is trash! Do not order from them! It’s a scam! Should have known coming from Las Vegas! Hustle you out your money just like the scammers on the streets tryna make a quick buck! Smh got me HOT!

The customer service was exceptional as the representative, Dallas, kept me updated throughout the entire process. I was pleasantly surprised by how quickly Dallas was able to resolve my issue and how much he genuinely cared. I’m thrilled with my purchase and will continue to shop at Hemper.

I originally ordered the wooden design for the pipe battery but had to reach out to the company after not hearing anything for 2+weeks. When I reached out they informed me that the design I wanted was out of stock and to choose a different style. I responded to the email immediately and didn’t hear anything for 2 days. Luckily they got my problem resolved and the pipe battery is in its way after ordering it November 18th and it’s now December 6th. Not the best experience but they were kind enough to waive the fee for my troubles. We’ll see how well the battery works and see if I shop at this company again.

They know exactly how to handle everything, specifically I think their name was Dallas! I absolutely love this company!

I placed an order 2 November and still have not received, it’s 2 December today. I have reached out to this company twice and have gotten no help and no information on when my order will be shipped. Apparently, they don’t ship all of their products themselves and rely on other shipping companies to do that but they don’t tell you that when you purchase and also have done nothing to find out why my item hasn’t been shipped to me yet. It’s been 30 days since placing my order and no delivery. Terrible customer service.

Tried to contact support about an issue. All I received was a generic response and none of my issues were acknowledged or taken care of. Products I ordered were of poor quality/wrong items sent. I will not recommend this company to anyone after my experience. They refuse to do anything to resolve my issue.

after trying to buy products off the online store and being rejected because of my phone number. customer service responded. took a few days with alot of frustration. and after much back and forth. i am still NOT satisfied.

I was not contacted when my address was ‘flagged’ and not shipped, when I reached out I was asked to confirm my address, my response confirming my address and questioning why my room number was written twice was not responded to, instead I was asked to fill out this form—-I will not buy from hemper again nor recommend

Just go through your emails of why I'm sending this horrible experience to you. I've been waiting since September 11th for the camp box and I have gotten no camp box. It is now November 7th and I still have not received the camp box which I paid for. I filed for a re-shipment which was reimbursed. No problem but yet again it never showed up. Your company made an error and sent me another box that I had not paid for which was not my fault which was not at my request which did not resolve my issue on not getting my other box. So I made countless emails to attempt to get a positive response on receiving my camp box. None have made such efforts to satisfy this customer. The way I was treated I felt like I was wrong that I have done something wrong and that it's my fault. All I wanted to do was obtain the item I paid for which seemed to be too much of a hassle. So I requested for a refund for the box I paid for and never received. I was told no if I did not send back the other incorrect sent box which was also damaged on the box itself which I don't care about because I did not order that box. Like I said this was a horrible experience for me. I would like to continue shopping due to the fact you guys have exclusive items only from your business which I enjoy but I'm not sure if I'm going to be able to continue my business here with you guys due to the fact that how hard this was to resolve which is not resolved still.. hopefully we can fix this. It doesn't seem like a big issue but obviously it is. I'm just trying to get what I paid for

I’ve received a couple of boxes from Hemper. Seems like every time I got a new box, the product got better! The pieces were all modern and unique, everything was well packaged and it was definitely worth the price! Would highly recommend for anyone.

The selections of rigs is amazing. The subscription box is a great value. Shipping is a little slow but the items were very well wrapped and damage free.

Really cool products, super good prices and shipping typically takes less than 6 days. This site is great, the customer support is great, the items are good quality and this site is worth every penny!

Would not recommend buying from Hemper. This was the first time I've purchased something from Hemper. I did not hear anything for 7 business days after I placed an order. It wasn't until I reached out to Hemper when they told me the items I bought were actually out of stock. I am currently waiting on a refund.

I still have an unanswered question in my last email. I’m sure it was just overlooked, though. Otherwise, the help I revived was adequate

I don't have the items I have purchased and your refund policy has not been in place it says "if your purchase has the wrong address it will be return to shipper and you will be given in store credit" my item has been returned I haven't received no credit or compensation. I have not received the bong I purchased either