It's been a lifesaver for me. As someone who doesn't enjoy cooking and lacks confidence in the kitchen, HelloFresh has made meal planning and grocery shopping so much easier—especially as I travel fr... Vis mer
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Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
The recipes are easy and tasty and the portions seem perfect. Packaging can be inaccessible (hard to open, shouldn't need scissors esp for meat) and oven temps are far too high and need to be adjusted... Vis mer
Got hello fresh on a promo a couple of months back , they sent the wrong food in my order so cancelled. Aggressively calling 3/4 times per day 4 or 5 days a week had to block the number. Recently just... Vis mer
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First order. Two ingredients from one meal missing and rotten veg in another. When I gave this feedback, I was reimbursed €4 approx. but it’s not about €4 / money. It’s that I now can’t trust the stuf... Vis mer
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Informasjon om virksomheten
Skrevet av virksomheten
You'll choose your favourites from our weekly menu of exciting recipes and decide how many meals you'd like for however many people. Then, we'll deliver those recipes and fresh ingredients to your door, every week, so you can cook delicious dinners of your choice. We've got recipes for everyone from meat eaters to vegetarians, families to couples and from those with low calorie preferences to those who just want quick and easy recipes to save even more time in the evenings! Most importantly, you're in control of your box, so you can skip a week or two whenever you like in your account area. #HelloFreshIE #hellofreshireland
Kontaktopplysninger
Irland
- hellofresh.ie
3,7
Middels
3k anmeldelser
Ber kundene om å skrive anmeldelser
Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative
Har svart på 98 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av 24 timer
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
My first time ordering & delivery was…
My first time ordering & delivery was due yesterday. It didnt arrive
Very disappointing
26. mai 2026
Svar fra Hellofresh Ireland
Hi Stephanie,
Thank you for taking the time to share your feedback, and I’m truly sorry to hear that your first order did not arrive as expected.
I completely understand how disappointing this must be, especially as a first-time experience with us, and I apologise for the inconvenience and frustration this has caused. This is certainly not the experience we want for our customers.
So that we can investigate this further and come to a resolution together. If you could please contact our Customer Care the chat here: https://www.hellofresh.ie/contact-us or contact our Customer Support team at +353 1 223 8958.
We would be more than happy to get this sorted for you.
All the best,
– Ru💚
The HelloFresh Team
It's geared to gouge as much money from…
It's geared to gouge as much money from you as possible. They make it impossible to put orders on hold indefinitely. My only option now is to cancel my account.
27. januar 2026
Svar fra Hellofresh Ireland
Hi Carl,
Thank you for taking the time to share your feedback, and I’m sorry to hear about your experience.
I understand your frustration regarding the inability to place orders on hold indefinitely and that this has led you to consider cancelling your account. We appreciate that flexibility is important, and I’m sorry that our current options haven’t met your expectations.
So that we can investigate this further and come to a resolution together. If you could please contact our Customer Care the chat here: https://www.hellofresh.ie/contact-us or contact our Customer Support team at +353 1 223 8958.
We would be more than happy to get this sorted for you.
All the best,
– Ru💚
The HelloFresh Team
The quality of the good is excellent…
The quality of the good is excellent and the delivery is very reliable.
It is important to read each recipe through first because if you are inexperienced,it can be confusing otherwise Alternatively,if you are an experienced cook,you may see things you would like to change. For example, many of the recipes rely on using the oven. Sometimes,I prefer to steam veg and fry the fish or meat. Occasionally. I have used the airfryer or microwave also.
27. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra Hellofresh Ireland
Hi Ann
Thank you so much for the five stars!
We are delighted to hear that our boxes are working for your household!
If you need any further assistance, please don’t hesitate to re-initiate the chat here: https://www.hellofresh.ie/contact-us or contact our Customer Support team at +353 1 223 8958.
Happy cooking! 😊
- Rusty💚
The Hellofresh Team
Svar fra Hellofresh Ireland
Hi Sinead
Thanks so much for giving us a try. We do apologise for the experience you have had.
We would love to hear what we can do better and how we can turn your HelloFresh journey into a 5 star experience! After all, you're what we're here for and the greatest way we can improve is through your feedback. ⭐🍽️
If you need any further assistance, please don’t hesitate to re-initiate the chat here: https://www.hellofresh.ie/contact-us or contact our Customer Support team at +353 1 223 8958.
All the best,
– Rusty
The Hellofresh Team
My very first box never arrived
My very first box never arrived. I had planned my week’s dinners around it but it was a no show. Very poor service especially seeing as it was my first time. I have cancelled my account as it cannot be relied on.
21. mai 2026
Svar fra Hellofresh Ireland
HI PS,
We’re truly sorry to hear that your very first box did not arrive as expected. We completely understand how disappointing and frustrating this must have been, especially after planning your week’s meals around the delivery.
We sincerely apologize for the inconvenience and for letting you down on your first experience with us. We understand how important reliability is, and we regret that we were unable to provide the level of service you expected and deserved.
We also understand your decision to cancel your account following this experience, and we’re very sorry that your introduction to our service was such a negative one. Your feedback is incredibly important to us and will be shared with the relevant teams to help improve our delivery experience moving forward.
So that we can investigate this further and come to a resolution together. If you could please contact our Customer Care the chat here: https://www.hellofresh.ie/contact-us or contact our Customer Support team at +353 1 223 8958.
We would be more than happy to get this sorted for you.
All the best,
– Rusty
The Hellofresh Team
Hello fresh IT WAS NOT
Food delivered to the wrong side of city we had to arrange to collect ourselves when I rang the company they wouldn't help as my name wasn't the name on the order ,I'd asked to speak with a manager still waiting .some of the veg was spoilt as in was sitting in a van for most of the day ,I've cancelled future orders .👎
25. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra Hellofresh Ireland
Hi Jean,
We’re truly sorry to hear about your recent experience and completely understand how frustrating and disappointing this must have been for you. Please accept our sincere apologies for the inconvenience caused by the delivery being sent to the wrong area, the difficulty you experienced when contacting support, and the condition of some of the ingredients upon arrival.
We understand how upsetting it must have been to arrange collection of the box yourself, especially after waiting for assistance and requesting to speak with a manager. This is certainly not the level of service we aim to provide to our customers.
We also sincerely apologize that some of the vegetables arrived spoiled after being delayed in transit for an extended period. We understand how concerning this is, particularly when you expect fresh ingredients delivered in good condition.
Your feedback is extremely important to us, and we regret that this experience led you to cancel your future orders. Please be assured that your concerns will be reviewed carefully so we can address what happened and improve both our delivery and customer support experience moving forward.
So that we can investigate this further and come to a resolution together. If you could please contact our Customer Care the chat here: https://www.hellofresh.ie/contact-us or contact our Customer Support team at +353 1 223 8958.
We would be more than happy to get this sorted for you.
All the best,
– Rusty
The Hellofresh Team
I skipped a couple of weeks of orders but they keep arriving
Hellofresh did not cancel my order as requested
25. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra Hellofresh Ireland
Hi Kira
Thank you so much for bringing this to our attention!
It's really upsetting to hear about the experience you have had trying to use our services, and we cannot apologise enough for any stress caused.
So that we can investigate this further and come to a resolution together. If you could please contact our Customer Care the chat here: https://www.hellofresh.ie/contact-us or contact our Customer Support team at +353 1 223 8958.
We would be more than happy to get this sorted for you.
All the best,
– Rusty
The Hellofresh Team
I skipped my orders from May 9th and…
I skipped my orders from May 9th and they still keep arriving and I am being charged for them! and just to confound matters, the menu options arriving include red meat options even though I have specified chicken fish and vegetarian only
12. oktober 2025
Svar fra Hellofresh Ireland
Hi Kira,
We’re very sorry to hear about your experience and completely understand how frustrating this must be. We sincerely apologize for the inconvenience caused by the deliveries and charges continuing despite your skipped orders, as well as for receiving meal options that did not match your dietary preferences.
We appreciate you bringing this to our attention. We understand how important it is for your preferences to be followed correctly, and we truly regret any disappointment caused by the red meat selections included in your deliveries.
So that we can investigate this further and come to a resolution together. If you could please contact our Customer Care the chat here: https://www.hellofresh.ie/contact-us or contact our Customer Support team at +353 1 223 8958.
We would be more than happy to get this sorted for you.
All the best,
Rusty
The HelloFresh Team
I didn’t approve the second order…
I didn’t approve the second order because I am out of town, yet it was deducted, and I tried cancelling it and even tried cancelling my account and I was not allowed to unless I paid for an order that is going to rot at my front door.
Products is great but service Not so much. Cancel my service as soon as these people allow me. Really not happy
16. mai 2026
Svar fra Hellofresh Ireland
Hi Johannes,
We’re sorry to hear about your experience and completely understand your frustration, especially since you’re currently out of town and unable to receive the order.
Just like any other subscription service, we expect our customers to manage their accounts depending on their needs. You can pause or skip your upcoming delivery before the deadline which is always Wednesday at 11:59 pm the week prior to your delivery date, to make sure that no box will be charged or generated on those dates. I hope you understand that this deadline we have in place is necessary to ensure that we only order the exact amount of products from our suppliers to avoid food wastage, and provide us enough time to arrange all our deliveries with the couriers. After the deadline, no changes can be honored and all non-canceled orders are considered as requests for delivery.
We appreciate your feedback regarding both the order and cancellation process. We also understand your request to cancel your service, and our team will guide you through the next steps and review the charges associated with the recent order. If you need any further assistance, please feel free to re-initiate the chat or reach out to our Customer Support at +35312238958.
-Ann💚
The Hellofresh Team
I love the convenience
I like hello fresh because I can try new recipes without the hassle of having to gather all the spices and ingredients. I would love to be able to repeat meals that turn out to be delicious.
19. januar 2026
Svar fra Hellofresh Ireland
Hi L. Timmons,
Thank you so much for taking the time to share your lovely feedback! We are absolutely thrilled to hear that you enjoy exploring new recipes with us without the hassle of gathering all the ingredients and spices yourself.
We also think it's a wonderful idea to be able to repeat your favorite, most delicious meals! We love hearing what our home cooks enjoy, and we are always looking for ways to bring back popular recipes to our weekly menus so you can enjoy them again. In the meantime, don't forget that you can always access your past recipes through your account online or on our app if you ever want to recreate them.
If you need any further assistance, please don’t hesitate to re-initiate the chat here: https://www.hellofresh.ie/contact-us or contact our Customer Support team at +353 1 223 8958.
Happy cooking! 😊
Ann💚
The Hellofresh Team
I love the recipes and when they send…
I love the recipes and when they send all the ingredients and they arent damaged its a great service, unfortunately every 2 or 3 weeks we're either missing something or its damaged, with one week not receiving any meals at all. Customer service are quick to deal with issues but very often you get cut off chat waiting for a response and have to start all over again
1. januar 2026
Svar fra Hellofresh Ireland
Hi Rebecca,
Thank you so much for your feedback! We are absolutely thrilled to hear that you love our recipes and enjoy the service when everything arrives perfectly.
At the same time, we are incredibly sorry for the recurring issues you've experienced with missing or damaged ingredients, as well as the missed delivery. We know how frustrating it is to have your cooking plans disrupted. We are also sorry to hear about the interruptions you've faced on our live chat; this is certainly not the smooth experience we want you to have when reaching out for help.
We truly appreciate your patience and your kind words about our team's quick response when you do get through. We want to make sure your future boxes are absolutely perfect and that you get the support you need without any hassle.
If you need any further assistance, please don’t hesitate to re-initiate the chat here: https://www.hellofresh.ie/contact-us or contact our Customer Support team at +353 1 223 8958.
Happy cooking! 😊
Ann💚
The Hellofresh Team
Food is fresh and tasty and quick step…
Food is fresh and tasty and quick step by step receipes
7. mai 2026
Svar fra Hellofresh Ireland
Hi Laeticia
Thank you so much for the five stars!
We are delighted to hear that our boxes are working for your household!
If you need any further assistance, please don’t hesitate to re-initiate the chat here: https://www.hellofresh.ie/contact-us or contact our Customer Support team at +353 1 223 8958.
Happy cooking! 😊
- Rusty💚
The Hellofresh Team
I love the fact you don't have to think…
I love the fact you don't have to think what is for dinner. Everything you need to make the meal is all there. We are eating better since getting Hello Fresh. Easy to make, great tasty meals & not missing the dreaded question everyday "what's for dinner". Dinner is much more exciting now. Delivery straight to your door, great service.
14. mai 2026
Svar fra Hellofresh Ireland
Hi Clodagh
Thanks so much for giving us a try, we’re so glad that you enjoyed the wide variety and delicious flavours.
If there’s anything we can do to turn that 4 into a 5, we’d love to hear it! Please don’t hesitate to let us know, we’re always looking to improve. 😊
Here’s to more tasty, hassle-free meals ahead! 🥗✨
If you need any further assistance, please don’t hesitate to re-initiate the chat here: https://www.hellofresh.ie/contact-us or contact our Customer Support team at +353 1 223 8958.
Happy cooking! 😊
– Rusty💚
The Hellofresh Team
Great value we decide to use hello…
Great value we decide to use hello fresh as our treat nights much better value than a takaway
The recipes and ingredients are so fresh and precise
23. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra Hellofresh Ireland
Hi Siobhan
Thank you so much for the five stars!
We are delighted to hear that our boxes are working for your household!
If you need any further assistance, please don’t hesitate to re-initiate the chat here: https://www.hellofresh.ie/contact-us or contact our Customer Support team at +353 1 223 8958.
Happy cooking! 😊
- Rusty💚
The Hellofresh Team
Amazing
I like this way ... very good ... little portion what I need because I live with another tenants and we have small fridge for fifth person ... this way is the best ... reception is delicious and cooked every time different food is amazing... food is always fresh 😋
14. mai 2026
Svar fra Hellofresh Ireland
Hi Zvezdana
Thank you so much for the five stars!
We are delighted to hear that our boxes are working for your household!
If you need any further assistance, please don’t hesitate to re-initiate the chat here: https://www.hellofresh.ie/contact-us or contact our Customer Support team at +353 1 223 8958.
Happy cooking! 😊
- Rusty💚
The Hellofresh Team
Svar fra Hellofresh Ireland
Hi Helen
Thank you so much for the five stars!
We are delighted to hear that our boxes are working for your household!
If you need any further assistance, please don’t hesitate to re-initiate the chat here: https://www.hellofresh.ie/contact-us or contact our Customer Support team at +353 1 223 8958.
Happy cooking! 😊
- Rusty💚
The Hellofresh Team
Svar fra Hellofresh Ireland
Hi Toni
Thank you so much for the five stars!
We are delighted to hear that our boxes are working for your household!
If you need any further assistance, please don’t hesitate to re-initiate the chat here: https://www.hellofresh.ie/contact-us or contact our Customer Support team at +353 1 223 8958.
Happy cooking! 😊
- Rusty💚
The Hellofresh Team
Great variety of international menus,
Great variety of international menus,
Very tasty and economical, With easy and clear preparation and cooking instructions, I am definitely very impressed.
21. mai 2026
Svar fra Hellofresh Ireland
Hi Noel
Thank you so much for the five stars!
We are delighted to hear that our boxes are working for your household!
If you need any further assistance, please don’t hesitate to re-initiate the chat here: https://www.hellofresh.ie/contact-us or contact our Customer Support team at +353 1 223 8958.
Happy cooking! 😊
- Rusty💚
The Hellofresh Team
Food was absolutely excellent last week
5. mars 2026
Svar fra Hellofresh Ireland
Hi Barbara
Thank you so much for the five stars!
We are delighted to hear that our boxes are working for your household!
If you need any further assistance, please don’t hesitate to re-initiate the chat here: https://www.hellofresh.ie/contact-us or contact our Customer Support team at +353 1 223 8958.
Happy cooking! 😊
- Rusty💚
The Hellofresh Team
Cannot seem to contact to make a…
Cannot seem to contact to make a complaint. We have been ordering for 6 months now and had a couple of issues. If you prefer to speak to a BOT then perfect! Very disappointed
20. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra Hellofresh Ireland
Hi Michelle,
Thank you for taking the time to share your feedback, and I’m truly sorry to hear about your recent experience.
I completely understand how frustrating it must have been trying to reach support, especially after being a valued customer for the past 6 months. We sincerely apologize if our communication channels made you feel unheard or unsupported. That is never the experience we want for our customers.
We genuinely appreciate your continued support and the feedback you’ve provided regarding the issues you encountered. Please know that your concerns are important to us, and we would like the opportunity to properly address them and improve your experience moving forward.
If you need any further assistance, please don’t hesitate to re-initiate the chat here: https://www.hellofresh.ie/contact-us or contact our Customer Support team at +353 1 223 8958.
All the best,
– Rusty
The HelloFresh Team
Dette er Trustpilot
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Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.