What fantastic customer service from Andi C today. I needed help with an error I made and it was sorted quickly and painlessly. Can't recommend Heart enough - their customer service has really improve... Vis mer
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Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Carmen C got on the case and pointed me in the right direction and having lost all email and company website, through no fault of Heart am now all sorted Thanks Carmen
Had trouble sending company emails from phone and laptop. I raised a support ticket and within a couple of hours received a helpful response telling me certain things had been updated, to leave it a w... Vis mer
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Great, prompt service I have had several accounts with Heart over about 15 years, however, recently I'd needed to cancel one. I didn't manage to do it correctly, and after logging a ticket, their... Vis mer
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Informasjon om virksomheten
Skrevet av virksomheten
Heart Internet – A Trusted Name, Now Better Than Ever Over 20 Years of Excellence. A Future of Innovation. Since 2004, Heart Internet has been a trusted provider of domain names, web hosting, VPS, and reseller hosting, supporting businesses, developers, and IT professionals across the UK and Europe. We’ve built our reputation on affordability, reliability, and expert support, and now, we’re taking things even further. In April 2024, Heart Internet was acquired by Your.Online B.V., marking a major milestone in our journey. Since then, we’ve been investing heavily in improvements across every part of our business to deliver an even better experience for our customers. What’s New? Enhanced Customer Support – We’ve grown our expert UK-based support team and extended service hours, ensuring faster, more responsive help when you need it most. Infrastructure Upgrades – We’re rolling out higher-performance, more secure hosting environments, reducing downtime and increasing reliability across all services. 100% Renewable Energy – We’re committed to sustainability, our services are now fully powered by wind, solar, and hydro energy, reducing our carbon footprint. Better Products & Features – We’re launching new tools, improving our VPS and reseller hosting platforms, and introducing industry-leading security enhancements to protect your sites. Customer-Focused Innovation – We’re listening to your feedback and continuously refining our services to ensure affordable pricing, powerful features, and seamless hosting experiences. Whether you’re a small business owner, a developer, or a reseller, we know your online presence is critical. That’s why we’re dedicated to making hosting simple, secure, and stress-free. Thank you for trusting us with your websites and businesses. The new and improved Heart Internet is here, and we’re just getting started.
Kontaktopplysninger
Unit 4-5, Tristram Centre, Brown Ln W, Holbeck,, LS12 6BF, Leeds, Storbritannia
- sales@heartinternet.uk
- heartinternet.uk
4,6
Enestående
4k anmeldelser
Har svart på 100 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av én uke
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Quick and helpful support.
I was very pleased with the support I received. Heart Internet replied reasonably quickly, and the response was clear and helpful.
30. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Heart Internet
Hi Keith,
Thank you for taking the time to leave a review! It's great to hear you were pleased with the support you received from us.
Kind regards,
Chris
Great value and amazing service
Not only are these guys the best value around but their after sales service is amazing. I had an issue (which was the fault of where my domain is registered, not Heart) and they couldn't have been more helpful in sorting it out really quickly. My only regret is that I didn't discover Heart sooner. Can't recommend them highly enough.
30. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Heart Internet
Hi Paul,
Thanks for the great review! We're so glad to hear that the team were helpful in sorting your domain issues. We really appreciate the recommendation and are always here if you need us.
Kind regards,
Mike
I was having trouble authenticating my…
I was having trouble authenticating my domain for and Alex managed to fix it all from Heart's side. Great customer service.
27. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Heart Internet
Hi,
Thanks for the kind words! We’re really glad Alex was able to resolve the domain authentication issue from our side, great to hear you had a smooth support experience.
Kind regards,
Chris
Good Support
Although in the end support was not really needed, the response time was good, and the support member pleasant and courteous.
26. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Heart Internet
Hi Andrew,
Thanks for the feedback! We’re glad to hear the support experience was prompt and courteous, even if it turned out assistance wasn’t needed in the end. Always happy to help!
Kind regards,
Chris
Slow but good support._
I always appreciate the support I get when I get it. I used to get a reply after an hour or sometimes less. Unfortunately these day it takes hours. I got a reply the following day this time. More than 12 hours later. At least it was a good helpful response and Andrew had even sorted out the problem so I was most grateful.
25. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Heart Internet
Hi Gareth,
Thanks very much for the kind words, I’m really pleased to hear the team were able to help.
We do provide support over the weekend, although it’s with reduced staffing, so replies can sometimes take a little longer during that period. We’re always looking at ways to improve our coverage and service, and feedback like yours is genuinely helpful as we continue to grow and refine how we support our customers.
Best wishes,
Mike
Email inbox inaccessible
14:00 I had an automated reply acknowledging receipt of my ticket.
16:56 Catalin Liviu emailed to say she was looking at the problem.
17:25 Catalin Liviu emailed again to say problem resolved and to please test my system. This I did, and I replied to say thanks and close the ticket.
The time taken to resolve the issue was not a problem for me, hence my 5-star review.
21. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Heart Internet
Hi Andrew,
Thank you for your detailed and thoughtful feedback. We’re really pleased Catalin Liviu was able to keep you updated and resolve the issue smoothly. It’s great to hear the resolution timeframe worked well for you and that everything was sorted to your satisfaction.
We’ll be sure to pass on your thanks!
Kind regards,
Mike
Alex helped and dealt with my request…
Alex helped and dealt with my request fully and hastly.
22. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Heart Internet
Hi,
Thanks for your feedback! We’re really pleased Alex was able to handle your request quickly and thoroughly.
Kind regards,
Mike
Great service
Very quick response to my call for help!
Problem sorted within an hour,
Great service, as usual.
21. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Heart Internet
Hi Jenny,
Thanks for the great feedback! We’re really glad to hear your issue was resolved so quickly and that the service lived up to your expectations once again.
Always here when you need us.
Kind regards,
Chris
Very prompt and helpful replies
21. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Heart Internet
Hi Timea,
Thanks for the kind words! We’re really pleased you found the replies prompt and helpful.
Kind regards,
Chris
Positive Help desk
Prompt response to my question.
20. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Heart Internet
Hi John,
Thanks for your feedback! We’re glad to hear the team responded promptly to your query.
Kind regards,
Chris
I have been with Heart for over 25…
I have been with Heart for over 25 years, and they are always amazing and happy to help. I would highly recommend for hosting and domains.
20. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Heart Internet
Hi Dom,
Thank you so much for your incredible loyalty over the past 25 years, that truly means a great deal to us.
We’re delighted to hear you’ve consistently had a positive experience, and we really appreciate your recommendation.
Always here when you need us.
Kind regards,
Mike
I was looking into migrating my website…
I was looking into migrating my website from shared hosting to a VPS Lite option.
I gave my reason for the move and Heart Internet were good enough to listen and explain the way forward.
Thank you.
19. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Heart Internet
Hi Richard,
Thanks for your feedback! We’re really glad the team could take the time to listen to your needs and guide you through the move to VPS Lite. If you need any further help as you make the transition, we’re always here.
Kind regards,
Chris
Excellent Service
My thanks to Alexandra for helping me get to the bottom of my SSL Certificate issue. The problem is, if you do not understand the tech or the jargon, you are left floudering. Alexandra was clear, precise and patient. Thank you so much.
19. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Heart Internet
Hi Helen,
Thank you for the kind words! We’re really glad you received clear, patient support to help you get your SSL issue sorted. Tech jargon can definitely be overwhelming, so it’s great to hear everything was made easier to understand.
Kind regards,
Chris
Excellent service as always from Heart…
Excellent service as always from Heart Internet and special thanks to Alexandru who dealt with my update quickly and easily keeping me updated through the whole procedure, making sure I was well advised and supported with the bits I had to do my end.
In addition to the above I called on the brilliant support from Heart Internet to guide me through something else that I wasn't confident to tackle, again the help support and advise was there, truly outstanding service.
19. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Heart Internet
Hi Ken,
Thank you for the great feedback! We’re really pleased Alexandru was able to guide you through your update smoothly, keeping you informed and supported throughout.
It's also great to hear the wider team were there when you needed a helping hand with other tasks.
Kind regards,
Mike
Heart Internet
Heart Internet. 10/10, Carmen was super helpful and got things done. Super happy... they are the best.....
19. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Heart Internet
Hi Kevin,
Thanks so much for the fantastic feedback! We’re thrilled to hear Carmen was so helpful and got everything sorted for you.
We really appreciate the 10/10!
Kind regards,
Chris
great help in providing support
I had a number of confusing issues recently, Alexandru Tiplea did a great job resolving them for me
15. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Heart Internet
Hi Roger,
Thanks for the great feedback! We’re really pleased Alexandru Tiplea was able to help untangle the issues and get everything resolved for you.
Kind regards,
Mike
Problem resolved
Problem resolved
Quick response on the chat window
15. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Heart Internet
Hi Mark,
Thanks for the feedback! We’re glad to hear your issue was resolved quickly through chat - always happy to help.
Kind regards,
Chris
Issue solved promptly
Adam Nicholson was very clear with his messages and resolev the issue within a few days.
13. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Heart Internet
Hi Jane,
Thanks for your feedback! We’re really pleased Adam Nicholson was able to communicate clearly and get your issue resolved promptly.
Kind regards,
Chris
Svar fra Heart Internet
Hi Mike,
Thanks for the great feedback! We’re really glad you were happy with the service.
Kind regards,
Chris
These guys are certainly experts in…
These guys are certainly experts in their field. Carmen came on the chat immediately to answer my query and she quickly resolved it. First class
14. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Heart Internet
Hi Rod,
Thanks for the fantastic feedback! We’re really pleased Carmen was able to jump in straight away and get everything resolved so efficiently.
Kind regards,
Mike
Dette er Trustpilot
Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.
Virksomhetene kan automatisk be kundene om anmeldelser, og disse blir bekreftet som faktiske opplevelser.
Lær mer om andre slags anmeldelser.
Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
Lær om anmeldelsesprosessen på Trustpilot.
Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.
Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.