Excellent communication, I haven’t used my kit yet but the team is extraordinary with customer care. I look forward to using Health paths services. The team member I communicated with was Xuxa. Brilli... Vis mer
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Very happy with the support offered prior to taking the SIBO test. Test was a bit complicated but the instructions were very clear. Advised results could take up to 14 days but mine were back within 5... Vis mer
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Clear and comprehensive results. I knew something wasn’t quite right and the Dr wouldn’t humour me but these tests showed very clearly that there is an issue and now I have the information to be able... Vis mer
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I decided to oder the Sibo kit because of a few health issues I’ve been experiencing lately. I couldn’t be happier to have chosen Healthpath. From the kit arriving quickly to the very well explained s... Vis mer
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Informasjon om virksomheten
Skrevet av virksomheten
We help people take charge of their gut health. At Healthpath, our mission is to transform the way we understand gut health. We believe that good health begins in the gut. We also believe that people shouldn’t have to put up with symptoms. We use Functional Medicine to address the root cause of your gut issues—and show you how to achieve great gut health via smart, sustainable changes.
Kontaktopplysninger
London, Storbritannia
- +44 20 (0) 20 7193 1693
- hello@healthpath.com
- healthpath.com
4,7
Enestående
399 anmeldelser
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Healthpass sibo test review
Been feeling horrendously ill as of late I've got celiac disease & been managing it for 3 years & i got really sick & my symptoms changed dramatically did a ton of research & hypothesised sibo was the likely culprit, all the new symptoms matched & it made sense with me using ppi's for a long period of time it increased my likelihood of having it, meticulously read the instructions & faq's to see if there was any mention of celiac disease or other info my condition means I have low motility of the gut meaning food moves through my gut very slowly there was nothing about any of this in their faq's so purchased their sibo test did it all correctly, read their instructions meticulously, got my results back negative for everything but the test shows on my very last breath tube my hydrogen spiking so I thought my low motility would make the whole test go slowly so I emailed them & asked them about this & just kept getting vague answers & the brush off & the likelihood of false negatives are also a thing so I just asked if I could do the test again & drink the lactulose & increase the time period before starting the testing to see if this made the difference but alass no luck got brushed off, wasted £175 I wouldn't recommend this test or company unfortunately.
30. juni 2025
Anmeldelse skrevet uten oppfordring
Svar fra Healthpath
Hello Luke,
Thank you for sharing your experience. We're really sorry to hear how unwell you’ve been feeling and that your experience with us hasn’t met your expectations.
We understand how frustrating it can be when you’re looking for answers and don’t feel fully supported. Our team had previously offered you a follow-up call to go through your concerns in more detail, and we’d still really welcome the chance to speak with you.
Our Head of Customer Success has also reached out via email this afternoon to offer further support.
If you’re open to it, we’d love to connect and talk this through—please don’t hesitate to reply to the email or contact us at hello@healthpath.com.
With warmest regards,
The Healthpath Team
False Test Result & Poor Accountability
I ordered a stool test from Healthpath which came back positive for H. pylori. Naturally, I was alarmed and took it seriously. However, I retested a week later at a trusted private lab, and the result came back negative.
It’s medically unrealistic for H. pylori to clear on its own in just a week without any treatment, which makes it clear that the original result from Healthpath was incorrect.
I reached out to customer support and found the response lacking. No real accountability, no refund, and no reassurance about how such a serious error could have happened.
For a company dealing with health and diagnostics, accuracy should be the bare minimum. I’ve completely lost trust in their testing process and wouldn’t recommend them to others.
22. mai 2025
Anmeldelse skrevet uten oppfordring
Svar fra Healthpath
Dear Charla,
Thank you for taking the time to leave your review — we're really sorry to hear that your experience left you feeling disappointed and concerned.
We completely understand how important clarity and accuracy are when it comes to health testing, and we’re sorry this hasn’t been your experience so far. We appreciate how frustrating it must be to receive conflicting results and want to help provide a full explanation wherever possible.
Our team had previously reached out to request further details so we could look into this more closely with our partner lab — different labs may use different methods and thresholds, which can sometimes contribute to discrepancies. If you're happy to share this information now, we'd still very much welcome the opportunity to review your case in full.
Our Head of Customer Success has also followed up with you by email today and we hope we can work together to bring this to a positive resolution. Please don’t hesitate to reach out to us directly at hello@healthpath.com
With warmest regards,
The Healthpath Team
Great genuine products and even better…
Great genuine products and even better customer service which for me is number 1 in a company
5. juni 2025
Anmeldelse skrevet uten oppfordring
Svar fra Healthpath
Hello Colin,
Thank you so much for your kind words.
We're thrilled to hear you value our customer service. It's always our goal to provide both quality products and a supportive experience and we really appreciate you taking the time to leave us a review.
Warmest regards,
The Healthpath Team
Long wait for SIBO test results
I did a SIBO test, the kit arrived in good time and the instructions were clear etc. However, it's coming up to a month now and I haven't had any results back. Heathpath are relatively transparent about the times (although some adverts say 5 days), 5 working days to get to the London address, then 14 working days for it to be sent to Germany to be analysed. I just hoped that was a maximum and not the norm.
While the transparency is good, I just think that's way too long to keep people waiting in uncertainty considering the price of the test. If you're ok with the wait then it's fine but I will look for a UK based lab in the future.
Edit: Updated to 4 star as the communication was good after the review. It'd be 5 with a quicker turnaround.
6. mars 2025
Anmeldelse skrevet uten oppfordring
Svar fra Healthpath
Hello Chris,
Thank you for taking the time to leave your review. We’re sorry that your results didn’t arrive as quickly as you had hoped.
While we aim to provide results faster than the advertised turnaround time, we acknowledge that sometimes the process can take longer.
Occasionally, the lab releases results in larger batches, which means our practitioner team needs a little extra time to work through them. This is why we provide a cautious estimate, but we’re actively working with the lab to see if we can reduce this timeframe moving forward.
We looked into your case and noted that we had received your results from the lab and our practitioner team prioritised your report.
I’m pleased to see that your results were in your account the same morning, within 10 working days from the time the lab received your sample. I hope you have found these helpful.
Thank you again for your feedback, Chris. If there’s anything else we can assist you with, please don’t hesitate to reach out.
Warmest regards,
The Healthpath Team
Brilliant!
Amazing customer service! I spent nearly £500 on tests in June 2023. Due to unexpected health problems I was unable to take the tests and thought I had left it too late. I explained my circumstances to Healthpath and they not only said I could still take the tests, but also sent out new test kits, as some parts were out of date. Not all companies would honour this, well done Healthpath.
17. oktober 2024
Anmeldelse skrevet uten oppfordring
Svar fra Healthpath
Hello Fiona,
Thank you so much for taking the time to leave us a review.
We’re delighted we were able to help you to complete your tests despite the purchase being a little out of date.
We are keen to support as many people as possible and will always strive to enable testing wherever we can.
Please don’t hesitate to reach out to us at any time if there’s anything else we can help you with.
Warmest regards,
The Healthpath Team
Gutsy decision well justified - wish I'd done it sooner!
I've reached the end of my Healthpath journey - at least for the moment. I have to say I am very content with the point I've got to. I have enough clarity and energy to approach daily life now, adopting suggested therapies, combining organic, multi-plant food and fermented sources as suggested. HealthPath's approach to affordable testing and balancing gut biota and dietary intake, together truly have made the difference. Nor do I feel could I have sourced a better referred nutritionist, whose guidance and feedback was truly inspirational. Keeping me going all along were HealthPath's outstanding admin team, whose advice and signposting perfectly justified my initial outlay and commitment. Just wish I taken that first step a lot sooner!
2. september 2024
Anmeldelse skrevet uten oppfordring
Svar fra Healthpath
Hello Stephen,
We’re absolutely thrilled to receive your review and hear that you have made such great strides on your health journey. Thank you for sharing your experience.
We’re very happy we were there to help you on your way and provide the resources and support you needed.
We wish you continued good health and renewed energy, but please don’t hesitate to reach out to us if there's anything we can assist you with in the future.
Warmest regards,
The Healthpath Team
J'ai commandé des gélules prostectan…
J'ai commandé des gélules prostectan depuis 17 jours et vous m'aviez dit que vous ne livrez pas en France et que vous me rembourserez sur 15 jours ouvrés.. jusqu'à présent je n'ai pas encore reçu mon argent sur mon compte svp
12. august 2024
Anmeldelse skrevet uten oppfordring
Svar fra Healthpath
Hello Sènami,
Thank you for your review.
Our Head of Customer Services has responded to your email this morning to confirm your refund details so you can follow this up with your bank.
We're sorry to hear that you've not been able to locate the refunded amount, however would like to reassure you that we cancelled your order and processed the refund within 1 working day of receiving your order, so this was dealt with very quickly.
We're sorry that we weren't able to fulfil your order, and for any frustration this caused. Currently we can only send orders within the UK and try our best to make this clear on our website. This is currently mentioned in our website shop, on our checkout page, in our help centre and in our terms and conditions.
If you have any further questions, please don't hesitate to come back to us by email and we'll be happy to help.
With warmest wishes,
The Healthpath Team
Excellent customer service with regards…
Excellent customer service with regards to my order of laundry liquid. Very competitive price and I will be a returning customer. Highly recommend.
13. august 2024
Anmeldelse skrevet uten oppfordring
Svar fra Healthpath
Hello Pam,
Thank you so much for taking the time to leave us such a kind review. We’re delighted to hear that you were happy with our service and we look forward to welcoming you back in the near future.
Please don’t hesitate to reach out if there’s anything else we can assist you with in the meantime.
Warmest regards,
The Healthpath Team
Good but room for improvement…
Good but room for improvement Healthpath provided valuable insights into my health issues. The process was smooth and informative, though I feel the supplement recommendations could be more affordable. Overall, a positive experience.
13. juli 2024
Svar fra Healthpath
Hello Alvaro,
Thank you so much for taking the time to leave us a review. We’re really pleased to hear that your overall experience was positive, and we’re keen to improve our service wherever we can, so we appreciate your feedback.
With regards to the supplements, we select top quality supplements for our health plans, so I’m afraid these can be a little more expensive than the high street brands that some customers may be used to. However, we always give customers the opportunity to select the level of supplement package they wish to be recommended to ensure we are mindful of individual budgets when selecting these.
If you have any other feedback you’d like to share please do drop us an email at hello@healthpath.com
We look forward to hearing from you and wish you all the best going forward.
Warmest regards,
The Healthpath Team
What a fantastic company
What a fantastic company! Initially, I was only looking for a test to provide some reassurance, but their test results were just a small part of the experience. The personal video was incredibly helpful, especially given the extensive information in the results and health plan.
11. juli 2024
Svar fra Healthpath
Hello,
We really appreciate you taking the time to leave a review, and are so happy you found our service comprehensive and informative. We strive to give our customers everything they need to understand their results and next steps and we’re very happy to hear you found this so helpful.
We wish you all the best with your health plan, but please don’t hesitate to get back to us if there’s anything further we can support you with.
Warmest regards,
The Healthpath Team
The Healthpath team has become my…
The Healthpath team has become my trusted companions on the road to recovery. After years of struggling to find answers, I finally found a company that understands the complexities of gut health.
15. juni 2024
Svar fra Healthpath
Hello Maximillian,
We’re so happy we have been able to accompany you on your health journey and have helped you find some answers to your health problems. Thank you so much for leaving us a review!
If there’s anything else we can assist with, please don’t hesitate to get back in touch.
Warmest regards,
The Healthpath Team
I finally found a way forward
I finally found a way forward! Healthpath truly understands what I have been experiencing; it's a breath of fresh air amidst the frustration of feeling unheard for so long. With their guidance, I'm ready to heal, a possibility I was beginning to doubt. Thank you!
13. juni 2024
Svar fra Healthpath
Hello Edvin,
Thank you so much for your review. We’re delighted to hear that you felt understood and listened to, as this is always our aim. We’re glad you have renewed hope in your ability to heal and we wish you all the best going forwards.
Please don’t hesitate to get back to us if there’s anything else we can assist with.
Warmest regards,
The Healthpath Team
I am profoundly thankful to Healthpath…
I am profoundly thankful to Healthpath for their unwavering support and expertise. After years of feeling dismissed and invalidated by traditional medicine, I finally found a company that took to understand my health journey and offered a roadmap to wellness at a very reasonable price. Definitely worth the investment.
9. juni 2024
Svar fra Healthpath
Hello Nicholas,
Thank you for leaving us a review. We’re so happy you found our service to be of good value and that this has proven helpful for you.
We wish you all the best on your continuing journey to wellness.
The Healthpath Team
I am deeply grateful to Healthpatth for…
I am deeply grateful to Healthpatth for their support and expertise. It's rare to experience such compassion and support. Initially I thought the test was expensive, but looking back at everything you receive, it's actually very affordable compared to other health service providers.
2. juni 2024
Svar fra Healthpath
Hello Reeza,
Thank you for your lovely review.
We're so happy to have been of support to you and that you've found our service so helpful.
Wishing you the best as you continue on your health journey, please don't hesitate to reach out to us if we can be of further assistance.
With warmest wishes,
The Healthpath Team
Healthpath has been my go-to source for…
Healthpath has been my go-to source for expertise and support amidst my gut health challenges. Before discovering them, I had no idea what SIBO was. Now, everything finally makes sense. I can't thank them enough-Healthpath is truly unique compared to any other company I found.
9. juni 2024
Svar fra Healthpath
Hi Lawrence,
Thank you for taking the time to leave this review.
It's great to hear of the progress you're making with your health and we're so happy we could be of help with this.
We wish you the best as your continue on your health journey and please just let us know if we can be of further help.
With warmest wishes,
The Healthpath Team
I purchased some supplements
I purchased some supplements, they arrived quickly and were well priced. Would use them again.
12. juni 2024
Anmeldelse skrevet uten oppfordring
Svar fra Healthpath
Hi Edmond,
Thank you for taking the time to leave us a review.
We're so pleased to hear that you're happy with the service you've received, and please do get in touch if we can be of further help at all.
With warmest wishes,
The Healthpath Team
I am very happy with the service I…
I am very happy with the service I received and form start to finish felt the care and expertise of the team. Definitely worth the money. I finally have some answers and a plan to improve my health.
15. juni 2024
Svar fra Healthpath
Hello Silas,
Thank you for sharing your experience with us, this is really great to hear.
Wishing you the best with your plan, and please don't hesitate to reach out to us if we can be of further help.
Warmest wishes,
The Healthpath Team
Truly wonderful
Truly wonderful. I purchased this test after years of suffering from quite debilitating and becoming dependent on laxatives. I found out about Healthpath from a friend. After chatting with their team I was recommended a SIBO test which showed I had too much methane in my small intestine and this was contributing to my symptoms. It was such a relief to get some answers finally. I am truly grateful to everyone at Healthpath for their dedication to helping me to get better. I am only a few weeks into my supplement plan but have already been able to move away from my reliance on daily laxatives. Thank you so much!
16. juni 2024
Anmeldelse skrevet uten oppfordring
Svar fra Healthpath
Hi Hudson,
Thank you for your lovely review.
It's wonderful to hear that your seeing improvements after years of symptoms! We're so thankful that you chose Healthpath and that our service has had such an impact.
We wish you the best as you continue with your health plan.
Please don't hesitate to contact us if we can be of help or for any further feedback - we'd love to know what we could do to make this a 5* review.
With warmest wishes,
The Healthpath Team
Incredible
Incredible. Went to healthpath after 10 years of ongoing gut issues and they fixed me in 2 months! It cost me an additional £200 in supplements and required strict dietary habits for a month but it was so, so worth it. Can't recommend enough.
24. mai 2024
Anmeldelse skrevet uten oppfordring
Svar fra Healthpath
Hi Danny,
We’re really delighted to hear that you are finally feeling better after struggling with your health for such a long time! This is exactly why Healthpath was started and we’re so happy we could play a part in your recovery.
Thank you for sharing this. We wish you all the best going forwards.
Warmest regards,
The Healthpath Team
Healthpath to the rescue!
Really pleased with the tests at Healthpath. SIBO breath test and Gut Analysis. It confirmed the results I was expecting after being dismissed by a GP. Its great to get the results in a PDF format so I could email them to my surgery for confirmation of diagnosis.
14. juni 2024
Anmeldelse skrevet uten oppfordring
Svar fra Healthpath
Hello Jasmin,
Thank you so much for your review. We’re really happy we were able to help and you found it easy to share the results with your GP for additional support.
Wishing you all the best with your diagnosis.
Warmest regards,
The Healthpath Team
Dette er Trustpilot
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