I genuinely love the product—I’ve been taking it daily for six months now. However, delivery to the EU is consistently an issue. Duties aren’t prepaid, so I have to complete a tax form each time and t... Vis mer
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For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
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Absolutely love this product! used to have really bad bloating and stomach pain on and off for years then started taking these and after 2 months of taking them it completely went away and my skin l... Vis mer
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Life changing. After trying many years of different probiotics these have been the only ones which I can see and feel a real difference. Better skin, sleep digestion and overall feeling better. I take... Vis mer
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The packaging is really pretty and I liked the little fold out instructions that came with the package, explaining how to take the probiotic and why. The reason for the four star review is I ordered a... Vis mer
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Informasjon om virksomheten
Skrevet av virksomheten
Epetōme was created with a mission: bring clarity to the complex world of gut health. Our synbiotic duo cap combines 11 strains of high-quality live bacteria, essential vitamins & minerals and sophisticated capsule technology that ensures 50 billion CFU reach the gut alive. We understand that your Epetōme journey is unique to you, and we can't wait to learn of your personal discoveries.
Our Commitment to You
Skrevet av virksomheten
- Designed for consistency — with flexibility.
- Gut health support works best when taken consistently. Our subscription ensures uninterrupted supply, while still allowing you to pause, reschedule, or cancel whenever needed.
- Support that guides your gut health journey
- We understand that gut health is personal. Our team is available Monday–Friday to answer questions about formulation, usage, or subscription management, ensuring you feel confident and supported every step of the way.
- Clinically Formulated for Gut Health
- Our Synbiotic Duo Cap blends science and nature, with 11 carefully selected bacterial strains, including Lactobacillus acidophilus NCFM, the world’s most researched acidophilus strain for IBS-related discomfort — alongside FOS, Vitamin D3, Biotin, and Zinc. Each ingredient is chosen based on clinical research to work synergistically, supporting gut microbiome balance, mucosal integrity, and immune health.
Our money-back guarantee promise
90 day money-back guarantee
Gut health is complex and individual. Meaningful change often requires consistency over time.
We therefore offer a 90-day money-back guarantee to allow adequate time for your body to respond to Epetōme when taken as directed.
If, after consistent use, you feel it isn’t right for you, contact our team within 90 days of purchase and we will arrange a refund in accordance with our policy.
We stand behind the quality of our formulation and believe confidence should be built on time, transparency, and evidence — not pressure.
Kontaktopplysninger
Epetome, Spaces Leeds, 7 Park Row, Leeds,, LS1 5HD, Leeds, Storbritannia
- support@epetome.com
- epetome.com
Why Customers Trust Epetōme
3,9
Bra
274 anmeldelser
På Trustpilot legger vi vekt på bidrag fra faktiske personer. Denne virksomheten kan imidlertid også bruke KI-verktøyet vårt til å lage utkast til svarene de gir.
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Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Making a difference already after 7…
Making a difference already after 7 days, this product is clearly ahead of anything I have ever tried. Super excited to continue and see my stomach getting better by the day
9. april 2026
Bruker kanskje KI til å svareVis mer
På Trustpilot legger vi vekt på bidrag fra faktiske personer. Denne virksomheten kan imidlertid også bruke KI-verktøyet vårt til å lage utkast til svarene de gir.
Absolutely love this product
Absolutely love this product! used to have really bad bloating and stomach pain on and off for years then started taking these and after 2 months of taking them it completely went away and my skin looks really good. By accident I ran out when I reordered my refills never got the order but when I contacted customer service about it they were really quick at responding and sorting it out for me. It’s been an over a week of not taking them and have noticed my stomach pains and bloating have started to come back. So would recommend this product to anyone who has similar problems.
They work miracles!!
16. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Epetōme
Hello Sophie,
Thank you so much for sharing your experience and for your wonderful 5-star review.
We’re truly delighted to hear that our product has helped ease the bloating and stomach pain you had been dealing with for so long, and that you’ve also noticed such a positive difference in your skin. Knowing that you’ve felt these changes after consistent use means so much to us.
We’re also pleased to hear our Customer Support Team was able to assist you quickly when your refill order didn’t arrive. We always want to make sure our customers feel supported and cared for every step of the way.
Thank you again for your trust, kind words, and recommendation. We’re so grateful to be part of your journey.
Kind regards,
Epetōme Customer Care Team
Excellent customer service from Cami…
Excellent customer service from Cami when I reached out
15. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Epetōme
Hello Lynne,
Thank you so much for your 5-star review. We’re glad to hear you had an excellent experience with our customer support when you reached out.
Providing caring and supportive service is always our priority, so it means a lot to know this was reflected in your experience. We’ll be sure to pass along your kind words to Cami.
Thank you again for your support. We truly appreciate you being part of the Epetōme community.
Kind regards,
Epetōme Customer Care Team
Customer service
Really happy with the service I received today. My order had gone missing and a new order has been sent to me by express delivery. Epetome has made such a difference to my gut health and I really can’t be without it.
15. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Epetōme
Hello Lyndsey,
We’re so happy to hear your experience with us has been positive, and even more so that Epetōme has made such a meaningful difference to your gut health. That truly means a lot to us!
We’re also glad we could quickly resolve the issue with your missing order and get a replacement out to you straight away.
Thank you so much for taking the time to leave such a lovely review and for your continued support. We really appreciate it.
Kind regards,
Epetōme Customer Care Team
The best supplement I have ever used.
The best supplement I have ever used.
As an ultra athlete having a full time job at the same time Epetome saved me!
Amazing customer service as well!
Thank you for everything !!
1. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Epetōme
Hello Camille,
Thank you so much for your wonderful feedback!
We’re really happy to hear that Epetōme has been able to support you while balancing a full-time job. That's the kind of difference we hope to make.
We also truly appreciate your kind words about our customer service. Your support means a lot to us!
Thank you again for taking the time to share your experience, we’re so grateful to have you with us.
Kind regards,
Epetōme Customer Care Team
Exceptional customer support and magic product
I had some issues with delivering to my location, but this is quite common considering I’m on an island. The Epetome team did everything in their power to resolve the issue as fast as possible an even offered a discount on the next order.
The product itself has resolved some very unpleasant digestion issues I have been struggling g with for years. The result was visible after the 2nd month and there was nothing else that changed in my lifestyle hence I am convinced that epetome was the main contributor in significantly improving my issues.
Thank you!
26. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Epetōme
Hello Xen,
Thank you so much for taking the time to share your experience.
We’re really glad we were able to support you with the delivery challenges. It means a lot to hear that our customer support team could help resolve things quickly and offer a suitable solution.
Most importantly, we’re truly happy to know you’ve seen such positive changes in your digestion. Hearing that you noticed a difference after a couple of months is exactly the kind of outcome we hope for, and we appreciate you trusting us as part of your routine.
Thank you again for your kind words and support.
Kind regards,
Epetōme Customer Care Team
Yes very good fast service
Yes very good fast service. Great packaging 📦 pleased so far .
Thanks 😊.
6. april 2026
Svar fra Epetōme
Hi Glenn,
Thanks for leaving us a five star review!
We're so happy to hear how satisfied you are with the service so far and we hope that you start to feel the benefits of the Synbiotic Duo Cap soon.
We recommend as a minimum to take this for 90 days to allow your gut to adjust and for this to be feel effective. If you need any support or guidance, please feel free to reach out to our team anytime at support@epetome.com
Kind Regards,
Epetōme Customer Care Team
Product vs delivery
I genuinely love the product—I’ve been taking it daily for six months now. However, delivery to the EU is consistently an issue. Duties aren’t prepaid, so I have to complete a tax form each time and then request reimbursement from the company afterward.
10. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Epetōme
Hi Kaja,
Thanks for sharing your feedback on this and we understand your frustrations with EU shipping.
To be transparent, we have experienced some delivery delays on some subscriptions going to the EU. However, as of this week we believe this has since been fixed as our team have made this one of the top priorities to find a solution for.
We hope your next order will go out more smoothly and we appreciate your patience whilst we found alternative solutions to make sure this is a better experience for you overall.
We're pleased to hear how happy you are with the Synbiotic Duo Cap, we hope your starting to feel the benefits within your gut, however if you need any additional advice or support feel free to reach out to our team at support@epetome.com
Kind Regards,
Epetōme Customer Care Team
Life changing
Life changing. After trying many years of different probiotics these have been the only ones which I can see and feel a real difference. Better skin, sleep digestion and overall feeling better. I take them first thing in the morning 30mins before food. Well done Epetome team! You've done it!
13. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Epetōme
Hi Jessica,
Thanks for five star review!
We're happy to hear that our Synbotic Duo Cap has made such a positive impact on your life! It's great to know you're experiencing improvements in your skin, sleep, digestion, and overall well-being. Thank you for sharing your success taking this!
Kind Regards,
Epetōme Customer Care Team
The goat
For me the biggest help has been the improvement of my overall immunity. My tummy also feels so much healthier and stronger in general- less unease.
2. januar 2026
Svar fra Epetōme
Hi Rebecca,
Thankyou for your five star review!
We appreciate you taking the time to share your experience with us on how much of a improvement you have noticed in general with your health and your tummy feels better supported.
Hopefully now you can enjoy all the foods without the worry of the uncomfortable bloating!
If you need any further advice or support, please feel free to reach out to our team anytime at support@epetome.com
Kind Regards,
Epetōme Customer Care Team
Further to previous poor communication…
Further to previous poor communication with EPETOME on a number of occasions, they agreed to give me 15% discount on a further subscription which I accepted to then be charged full price. Do not trust anything customer service tells you.
9. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Epetōme
Hello Joanne,
Thank you for taking the time to share your feedback. We’re sorry to hear how this experience has come across.
Having reviewed your previous conversation with our team, we can see that a 15% goodwill adjustment was offered in the form of a partial refund. This means the order is processed at full price initially, with the agreed amount refunded separately afterwards. We understand how this may not have been clear at the time, and we appreciate how that could be confusing.
From our end, the partial refund has already been processed. You should see this reflected in your account within 7–10 business days, depending on your bank.
We really value your experience. If you’re open to it, please reply to our latest email so we can review everything with you and ensure all concerns are fully addressed. Our aim is always to provide clear communication and a positive experience, and we’re here to help make that right.
Kind regards,
Epetōme Customer Care Team
Have not received order
1. april 2026
Svar fra Epetōme
Hi Charlotte,
Thankyou for making us aware of this.
We can see you are in conversation with one of our team who is handling this for you now. If the order has not been received after some time, this will be investigated and a replacement will be arranged.
Our team will aim to get this resolved for you as soon as possible to put this right. Thankyou for your patience and understanding.
Kind Regards,
Epetōme Customer Care Team
Give high hopes but I’m only on first…
Give high hopes but I’m only on first week, so I think my tummy is adjusting , so need to give it a month at least for full potential
31. mars 2026
Svar fra Epetōme
Hi Jo,
Thankyou for your recent feedback for us!
We recommend allowing your gut 90 days to adjust the Synbiotic Duo Cap to feel the full potential. You may experience some bloating in the first couple of weeks whilst you adjust but this is completely normal and will pass. We suggest to be consistent with taking this daily at the same time for the best results, if at any time you need any advice or guidance, please feel free to reach out to us at support@epetome.com and we would be more than happy to help!
Kind Regards,
Epetōme Customer Care Team
I’ve still not received my order
31. mars 2026
Svar fra Epetōme
Hi Chloe,
Thankyou for making us aware that you have not received your order.
One of our Customer Care Team has got round to your ticket sent yesterday and will find a solution for this straight away to prevent you from waiting any longer.
We aim to provide the best service and understand this delay is not ideal so we will ensure we put this right!
Thankyou for your patience and understanding.
Kind Regards,
Epetōme Customer Care Team
Super customer service
Super customer service. Had an issue with Irish customs charges and Cami from the Epetome customer service team looked after this without delay. Communication was speedy.
Many thanks!
8. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Epetōme
Hi Natasha,
Thankyou for taking the time to leave our team this feedback on how our team handled the problems you faced with customs and are pleased to hear this has been resolved since. We aim to provide the best service possible, so feedback like this helps us to know we're in the right direction!
If there is anything else you might need help or support on then please feel free to contact us at support@epetome.com
Kind Regards,
Epetōme Customer Care Team
THE BEST! THANK YOU!
Oh my goodness, where do I even start?!?!? I’ve been battling gut health issues for around eight years now. I’ve seen countless dieticians, tried Western medicine, homeopathic approaches… honestly everything under the sun. I’ve tried what feels like every probiotic on the market, from the most expensive to the highest-rated, and nothing has ever really made a difference. I’ve struggled with IBS for years, which flares up with gluten, sugar, and stress. I also have PCOS, and overall, nothing has truly worked. There have been periods where I’ve been so uncomfortable I haven’t even been able to leave my bed. About two and a half weeks ago, I ordered my first Epetome package. To be completely honest, I didn’t give it the “perfect” starting conditions. I’ve been on a very strict whole foods, very low sugar diet for over a year, and I reached a breaking point. With a lot of stress in my life and Easter coming up, I just wanted to enjoy food again so an overindulgence of chocolate, hot cross buns, cookies… everything I’d been avoiding. But throughout all of this, I’ve been taking Epetome every single day. I genuinely cannot believe the difference. Despite eating completely outside of my usual diet, including more sugar than I’ve had in over a year, my bloating has stayed at bay. Even more importantly, I’ve been able to go to the bathroom every single day, which is something I’ve struggled with even when eating “perfectly.”Thank you for creating this. Thank you for putting it out there. This has genuinely changed my life… and I don’t say that lightly.
8. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Epetōme
Hi Frances,
Thankyou for your amazing five star review for us!
We appreciate you sharing your journey and are so glad our Synbiotic Duo Cap has positively impacted your gut health and overall well-being to the extent you have expressed. It's wonderful to hear you're experiencing such significant improvements and can actually enjoy chocolate and all the good foods without the worry of bloating or constipation, this is one of the many reasons Emily created this and to support overall gut health.
If you need any advice or guidance at any point, please feel free to reach out to us and we would be more than happy to help.
Thankyou for being a part of the Epetōme community.
Kind Regards,
Epetōme Customer Care Team
Very good experience!!
30. mars 2026
Svar fra Epetōme
Hi Anna,
Thankyou for leaving us a 5 star review on your experience with us. We're happy to hear that you were satisfied with the service, this is what we strive to achieve for all of our customers.
If you need any support or guidance at any time, please feel free to reach out to our Customer care team anytime, they would be more than happy to help!
Thankyou for being a part of the Epetōme community.
Kind Regards,
Epetōme Customer Care Team
Prompt delivery
my order arrived promptly and I’ve been trying this product for 4 months, already I’ve noticed a huge improvement.
16. november 2025
Anmeldelse skrevet uten oppfordring
Svar fra Epetōme
Hi Jan,
Thankyou for taking the time to leave us a 4 star review!
We're pleased to hear that you were not left waiting long for your order, with it being a subscription not having to organise this and it being automatic helps you to stay consistent. Overall this will then help you to feel the biggest benefits within your gut, which clearly from your feedback it has done!
Thankyou for taking the time to leave us your feedback, we would love to know what we can do to make your experience even better!
Kind Regards,
Epetōme Customer Care Team.
Great product and helpful team
I really enjoy the product and found the team were really responsive when I emailed them with any issues or concerns - even on a bank holiday weekend. The product always arrives on time and I definitely have noticed a difference!
3. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Epetōme
Hi Amy,
Thankyou for sharing your experience with us.
We're so pleased to hear that our team were able to support you with any questions or concerns you may have, our in house nutrition team are on standby for any queries you might have and you can reach out to us anytime!
It's great to hear that you have felt a positive difference so far, being consistent with taking the Synbiotic Duo Cap is important in ensuring you feel the biggest difference in your gut overall.
Thankyou for being part of the Epetōme community.
Kind Regards,
Epetōme Customer Care Team
Start of subscription sent in too much packaging
The packaging is really pretty and I liked the little fold out instructions that came with the package, explaining how to take the probiotic and why. The reason for the four star review is I ordered a six month subscription and I received 6 glass jars, rather than 1 glass jar with five months of refills. This seems wasteful to me, as what I am going to do with these five extra jars? It also resulted in them needing to send everything in a bigger box, which just isn't necessary.
29. mars 2026
Svar fra Epetōme
Hi Caitlin,
Thankyou for taking the time to share your feedback with us and what we can do to make improvements for you.
Initially all three and six month subscribers will receive their orders with jars, however every order after this will come in refillable pouches.
We do love the idea of including the refillable pouches on first subscription orders too, as a new brand we are constantly working on ways we can do better, we received lots of feedback that our customers wanted refills and we delivered so make sure to keep your eyes peeled for some exciting announcements to come soon!
If you need any support or guidance during taking the Synbiotic Duo Cap, please feel free to reach out to our team anytime and they would be more than happy to help!
Kind Regards,
Epetōme Customer Care Team
Dette er Trustpilot
Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.
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Lær om anmeldelsesprosessen på Trustpilot.
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Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.