An appointment by one physio was cancelled at her end without me being notified, I had to phone to find out why. The second appointment with a different physio went well in that we connected but it... Vis mer
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
To date all seems to work well . The second video session with Emma Harris was problematic but resolved with a straightforward phone call . Appointment for an MRI scan arranged quickly and efficiently... Vis mer
There was one appointment made but not fulfilled by HBS which was irritating. I think it may have been a tech issue. I would much sooner have a face to face consultation - I am now scheduled to have f... Vis mer
Selskapet har svart
Good: Registering a claim is quick. Got a video appointment really quickly (same day). Physio I spoke to was really helpful and recommended next steps were just what I wanted. Bad: Follow-up was a co... Vis mer
Selskapet har svart
Informasjon om virksomheten
Skrevet av virksomheten
Healthcare Business Solutions UK (HBSUK) gets people the care they need, quickly and gives patients choice in accessing the right care when it's needed. At the heart of what we do is a drive to make healthcare better. We help the NHS and private healthcare providers reduce waiting times and costs by providing digital outpatient services via our Virtual Lucy platform. Alongside this, we provide the NHS will full insourcing solutions to expand on-site clinical capacity and deliver more appointments for patients. We are the only healthcare provider who can deliver these blended care pathways. We take a digital first approach to healthcare via our online outpatients service, Virtual Lucy. This services ensures all cases are assessed by clinical specialists, typically within 72 hours, without the need for a face to face appointment. Patients interact with us at their convenience and from where they want. There is no need to travel to a hospital, reducing carbon emissions and travel costs, helping make healthcare more sustainable. Around 50% of patients using the Virtual Lucy service do not require a follow up. Regulated by the Care Quality Commission (CQC), and overseen by a highly experienced Medical Advisory Board, we deliver safe, effective care with best in class governance. Virtual Lucy improves patient outcomes by enabling patients to tell the story in a personalised manner At the same time, standardised questions enforce a consistent clinical approach, with the ability to monitor clinician performance which isn't possible in a standard face to face appointment.
We're making healthcare better
Skrevet av virksomheten
- We get patients the care they need, quickly.
- We have four values. Excellence: We don’t settle for anything less than excellence. Patient focus: The patient always matters most. Integrity: We care about what we do and can be trusted to deliver. Collaboration: We always work together and support each other
Kontaktopplysninger
HBSUK, Pure Offices, Sherwood Park, Lake View Dr,, NG15 0DT, Nottingham, Storbritannia
- 0115 857 3842
- info@hbsuk.co.uk
- hbsuk.co.uk
4,0
Bra
6k anmeldelser
Ber kundene om å skrive anmeldelser
Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative
På Trustpilot legger vi vekt på bidrag fra faktiske personer. Denne virksomheten kan imidlertid også bruke KI-verktøyet vårt til å lage utkast til svarene de gir.
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Professional curious and solid ideas
15. juli 2026
Svar fra HBSUK
We appreciate your feedback and are so glad you found our team professional and that our ideas were solid. Thank you!
This service is poorly organised and…
This service is poorly organised and definitely not customer focused
16. juli 2026
Svar fra HBSUK
We’re sorry you don’t feel your experience lived up to your expectations. We’d like to understand your feedback in more detail so we can look into this for you. Please email us on support@hbsuk.co.uk.
Fast and efficient
It was very quick and easy to complete the process.
Progress was made the same day, now I just wish I hadn’t delayed getting the process started.
16. juli 2026
Svar fra HBSUK
We're pleased to hear that the process was quick and easy for you, and that progress was made so swiftly. We appreciate you sharing your positive experience!
Guy was very clear and concise
Guy was very clear and concise
He was a pleasure to talk to
16. juli 2026
Svar fra HBSUK
We're glad to hear our team member was clear, concise, and a pleasure to speak with. We appreciate your feedback!
Super fast responses
Super fast responses, really helpful. I got my appointment and subsequent scan all sorted and done within 3 days of contacting. Brilliant service.
17. juli 2026
Svar fra HBSUK
We're pleased to hear about your positive experience and that we were able to sort out your appointment quickly. Thank you for your feedback!
I had no issue with the assessor who…
I had no issue with the assessor who was very professional apart from him making assumptions about me based on age and profile and referring to arthritis that will be progressive. I have little confidence that my problem was understood because the assessment was done over the phone therefore my recovery could be delayed by many weeks and the pain I am suffering will continue longer than it needs to or risks becoming chronic
15. juli 2026
Svar fra HBSUK
Thank you for your comments. We’re sorry you don’t feel using the HBS platform helped you. Our aim is to get everyone the right care as quickly as possible, and we aim to deliver an excellent service for all patients. I have asked a member of our team to contact you and resolve this issue as a priority for you. If we can help with any further issues, please contact us on 0115 857 3842 or email at support@hbsuk.co.uk.
Svar fra HBSUK
We're pleased to hear that you received a quick response and were able to get an appointment so promptly. Thank you for your feedback!
Very efficient practitioner who was…
Very efficient practitioner who was both professional and polite
16. juli 2026
Svar fra HBSUK
We appreciate your positive feedback! We're glad our practitioner was efficient, professional, and polite.
I find the whole process to be overly…
I find the whole process to be overly complicated unnecessarily technical and all round a poor experience.
17. juli 2026
Svar fra HBSUK
We’re sorry you don’t feel your experience lived up to your expectations. We’d like to understand your feedback in more detail so we can look into this for you. Please email us on support@hbsuk.co.uk.
Great service and very timely…
Great service and very timely responses. Ensured I got the right care at the right time.
16. juli 2026
Svar fra HBSUK
We're pleased to hear that you received great service and timely responses, ensuring you got the right care when you needed it. Thank you for your feedback!
Easy to make an appointment
Easy to make an appointment. Got great advice and a quick follow up
15. juli 2026
Svar fra HBSUK
We appreciate your feedback. We're pleased to hear that making an appointment was easy and that you received great advice and a quick follow-up.
Efficient and competent
I was very pleased with my online assessment for a sprained ankle: the consultant asked relevant questions, gave advice and then referred me to an in-person visit, which was quickly arranged less than 24 hours after.
17. juli 2026
Svar fra HBSUK
We're glad to hear about your positive experience with our online assessment. It's great that the clinician provided helpful advice and arranged a quick in-person visit.
Svar fra HBSUK
We're glad to hear that you found our service straightforward and efficient. We appreciate your positive feedback!
Fast end efficent
14. juli 2026
Svar fra HBSUK
Thank you for taking the time to leave us a review. We’re pleased to hear you had a positive experience of using the HBS platform.
Great service, terrible website and automation.
Good: Registering a claim is quick. Got a video appointment really quickly (same day). Physio I spoke to was really helpful and recommended next steps were just what I wanted.
Bad: Follow-up was a confusing automated email which didn't match what I agreed with the physio, followed by a phone call from someone who hadn't seen my reply. Got it sorted, but the automated parts of the process are terrible.
17. juli 2026
Svar fra HBSUK
We appreciate you sharing your feedback. We're glad to hear about the positive aspects of your experience, particularly the quick claim registration and helpful video appointment. Your insights are invaluable as we strive to enhance our services.
Excellent service
10. juli 2026
Svar fra HBSUK
Great to hear about your experience using the HBS Platform. Thanks for the feedback!
Friendly, fast and efficient
The physio was on time with the video appointment and was very thorough with their assessment. They were helpful and friendly and arranged an in person session with a local physio very quickly. They also provided an exercise plan on the same day. Very happy with the prompt service all round
14. juli 2026
Svar fra HBSUK
We're pleased to hear that your video appointment was prompt and thorough. It's wonderful that our clinician was helpful and friendly, arranging an in-person session and providing an exercise plan so quickly. We appreciate your positive feedback on our service!
Svar fra HBSUK
We’re sorry you don’t feel your experience lived up to your expectations. We’d like to understand your feedback in more detail so we can look into this for you. Please email us on support@hbsuk.co.uk.
Elbow issue, excellent response.
Ash understood the problem and listened to my comments before setting out a set of exercises
Also arranged for me to be able to set up a follow up meeting on approx 10 days.
14. juli 2026
Svar fra HBSUK
We're so pleased to hear that your concerns were understood and that you received a helpful set of exercises. It's also great that a follow-up was arranged for you. Thank you for your positive feedback!
Got me to where I need to be.
14. juli 2026
Svar fra HBSUK
We're glad we could help you reach your destination successfully. We appreciate your positive feedback!
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