An appointment by one physio was cancelled at her end without me being notified, I had to phone to find out why. The second appointment with a different physio went well in that we connected but it... Vis mer
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
To date all seems to work well . The second video session with Emma Harris was problematic but resolved with a straightforward phone call . Appointment for an MRI scan arranged quickly and efficiently... Vis mer
There was one appointment made but not fulfilled by HBS which was irritating. I think it may have been a tech issue. I would much sooner have a face to face consultation - I am now scheduled to have f... Vis mer
Selskapet har svart
Good: Registering a claim is quick. Got a video appointment really quickly (same day). Physio I spoke to was really helpful and recommended next steps were just what I wanted. Bad: Follow-up was a co... Vis mer
Selskapet har svart
Informasjon om virksomheten
Skrevet av virksomheten
Healthcare Business Solutions UK (HBSUK) gets people the care they need, quickly and gives patients choice in accessing the right care when it's needed. At the heart of what we do is a drive to make healthcare better. We help the NHS and private healthcare providers reduce waiting times and costs by providing digital outpatient services via our Virtual Lucy platform. Alongside this, we provide the NHS will full insourcing solutions to expand on-site clinical capacity and deliver more appointments for patients. We are the only healthcare provider who can deliver these blended care pathways. We take a digital first approach to healthcare via our online outpatients service, Virtual Lucy. This services ensures all cases are assessed by clinical specialists, typically within 72 hours, without the need for a face to face appointment. Patients interact with us at their convenience and from where they want. There is no need to travel to a hospital, reducing carbon emissions and travel costs, helping make healthcare more sustainable. Around 50% of patients using the Virtual Lucy service do not require a follow up. Regulated by the Care Quality Commission (CQC), and overseen by a highly experienced Medical Advisory Board, we deliver safe, effective care with best in class governance. Virtual Lucy improves patient outcomes by enabling patients to tell the story in a personalised manner At the same time, standardised questions enforce a consistent clinical approach, with the ability to monitor clinician performance which isn't possible in a standard face to face appointment.
We're making healthcare better
Skrevet av virksomheten
- We get patients the care they need, quickly.
- We have four values. Excellence: We don’t settle for anything less than excellence. Patient focus: The patient always matters most. Integrity: We care about what we do and can be trusted to deliver. Collaboration: We always work together and support each other
Kontaktopplysninger
HBSUK, Pure Offices, Sherwood Park, Lake View Dr,, NG15 0DT, Nottingham, Storbritannia
- 0115 857 3842
- info@hbsuk.co.uk
- hbsuk.co.uk
4,0
Bra
6k anmeldelser
Ber kundene om å skrive anmeldelser
Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative
På Trustpilot legger vi vekt på bidrag fra faktiske personer. Denne virksomheten kan imidlertid også bruke KI-verktøyet vårt til å lage utkast til svarene de gir.
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Svar fra HBSUK
We’re sorry you don’t feel your experience lived up to your expectations. We’d like to understand your feedback in more detail so we can look into this for you. Please email us on support@hbsuk.co.uk.
Elbow issue, excellent response.
Ash understood the problem and listened to my comments before setting out a set of exercises
Also arranged for me to be able to set up a follow up meeting on approx 10 days.
14. juli 2026
Svar fra HBSUK
We're so pleased to hear that your concerns were understood and that you received a helpful set of exercises. It's also great that a follow-up was arranged for you. Thank you for your positive feedback!
Got me to where I need to be.
14. juli 2026
Svar fra HBSUK
We're glad we could help you reach your destination successfully. We appreciate your positive feedback!
Unbelievably complicated and then a non…
Unbelievably complicated and then a non medic overruled the medical diagnosis
10. juli 2026
Svar fra HBSUK
Thank you for your comments. We’re sorry you don’t feel using the HBS platform helped you. Our aim is to get everyone the right care as quickly as possible, and we aim to deliver an excellent service for all patients. We’d like to understand your feedback in more detail so we can look into this for you. Please email us on support@hbsuk.co.uk.
Svar fra HBSUK
We're glad you found our service easy and straightforward. We appreciate your feedback.
I am still waiting to see dermatologist
I am still waiting to see the specialists, I cant answer any questions yet until I do
15. juli 2026
Svar fra HBSUK
Thanks for sharing your feedback. We’re sorry to hear you had some issues when using the HBS platform. I have asked a member of our team to contact you and resolve this issue as a priority for you. If we can help with any further issues, please contact us on 0115 857 3842 or email at support@hbsuk.co.uk.
The person was very helpfull and…
The person was very helpfull and informitive no pressure very relaxed
13. juli 2026
Svar fra HBSUK
We appreciate your positive feedback! We're glad you found our team helpful, informative, and that your experience was relaxed.
REALLY THOUGHTFUL SPECIALIST TALKING TO…
REALLY THOUGHTFUL SPECIALIST TALKING TO ME DIRECTLY WHCH WAS GOOD.
STILL WAITING FOR CONFIRMATION OF APPOINTMENT AT THE HOSPITAL BUT HOPEFULLY WE WILL SEE THAT SOON.
14. juli 2026
Svar fra HBSUK
We are pleased to hear that you had a positive experience with our specialist. We understand you are awaiting appointment confirmation. If needing further assistance please contact us on 0115 857 3842.
Still navigating the app
15. juli 2026
Svar fra HBSUK
We appreciate your feedback as you continue to explore the app. Thank you for sharing.
The interaction I had was great she was…
The interaction I had was great she was very helpful and supportive. However, I asked for a steroid injection and she said she wouldnt recommend it so I was not happy about that
13. juli 2026
Svar fra HBSUK
We're glad to hear our team member was helpful and supportive during your visit. Regarding your feedback our medical professionals always prioritize your long-term health and well-being.
Svar fra HBSUK
Thank you for taking the time to leave us a review. We’re pleased to hear you had a positive experience of using the HBS platform.
Physiotherapist was really very helpful
14. juli 2026
Svar fra HBSUK
We're glad to hear that you found our clinician to be very helpful. Thank you for sharing your positive experience with us!
Svar fra HBSUK
We appreciate you sharing your feedback and are so glad to hear that you found our service to be good and very efficient.
Fabulous service, would highly recommend
Super speedy appointments that are attended on time with caring, empathetic skilled staff. Thank you 🤩
14. juli 2026
Svar fra HBSUK
We're pleased to hear that your appointments were speedy and on time. It's great to know our staff provided caring, empathetic, and skilled service. Thank you for your feedback!
They explained everything,so I could have peace of mind
They explained everything,so I could understand.Very pleasant interaction
14. juli 2026
Svar fra HBSUK
We appreciate your feedback! We're glad to hear that everything was explained clearly and that you had a very pleasant interaction with our team.
Terrible system and experience
Terrible system and experience. So clunky and not user friendly at all. Would have expected better.
13. juli 2026
Svar fra HBSUK
We’re sorry you don’t feel your experience lived up to your expectations. We’d like to understand your feedback in more detail so we can look into this for you. Please email us on support@hbsuk.co.uk.
Svar fra HBSUK
We appreciate your feedback regarding the service, booking process, and user experience.
Very fast and efficient
Very fast and efficient. Only confusion was providing a leaflet on pathology and phlebotomy with no referencing. It made me think I needed a blood test. Otherwise all clear and concise.
25. juni 2026
Svar fra HBSUK
We appreciate your feedback and are glad to hear about our efficiency. We will review our informational materials to ensure clarity.
Simply duplicates the GP referral & wastes your time
I had a referral GP letter from AXA to have a consultation with a specialist surgeon to discuss my hip issue. The told me to arrange with HBSUK. I completed (in great detail) all my notes pre video call & the consultant agreed to refer me for a hip injection. I then discovered, when trying to arrange this, he simply referred me to a face to face with a consultant near to me. So basically the exact same thing the original AXA GP did and I am no further forward. Seems like a complete waste of my time and the consultant's time. . HBSUK told me to call AXA To arrange this. AXA told me to call HBSUK. Nobody seems to know what this HBSUK service is beneficial for. All I know is that it added an unnecessary step that simply echoed what the GP referral did, and delay to me seeing a consultant face to face who CAN agree to the hip injection (even though the video HBSUK surgeon agreed to that). Not fit for purpose, sorry. If you are simply echoing a GP referral, this is not beneficial to anyone.
7. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra HBSUK
Thank you for your comments. We’re sorry you don’t feel using the HBS platform helped you. Our aim is to get everyone the right care as quickly as possible. We aim to deliver the highest standards of care to all our patients. Please email us at support@hbsuk.co.uk to tell us about your experience, (including your full name and date of birth) and we will investigate this as a priority for you.
Svar fra HBSUK
Thanks for sharing your feedback which we will pass onto the relevant team. If there is anything we can help you with, please contact us on 0115 857 3842.
Dette er Trustpilot
Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.
Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
Lær om anmeldelsesprosessen på Trustpilot.
Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.
Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.