An appointment by one physio was cancelled at her end without me being notified, I had to phone to find out why. The second appointment with a different physio went well in that we connected but it... Vis mer
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
To date all seems to work well . The second video session with Emma Harris was problematic but resolved with a straightforward phone call . Appointment for an MRI scan arranged quickly and efficiently... Vis mer
There was one appointment made but not fulfilled by HBS which was irritating. I think it may have been a tech issue. I would much sooner have a face to face consultation - I am now scheduled to have f... Vis mer
Selskapet har svart
Good: Registering a claim is quick. Got a video appointment really quickly (same day). Physio I spoke to was really helpful and recommended next steps were just what I wanted. Bad: Follow-up was a co... Vis mer
Selskapet har svart
Informasjon om virksomheten
Skrevet av virksomheten
Healthcare Business Solutions UK (HBSUK) gets people the care they need, quickly and gives patients choice in accessing the right care when it's needed. At the heart of what we do is a drive to make healthcare better. We help the NHS and private healthcare providers reduce waiting times and costs by providing digital outpatient services via our Virtual Lucy platform. Alongside this, we provide the NHS will full insourcing solutions to expand on-site clinical capacity and deliver more appointments for patients. We are the only healthcare provider who can deliver these blended care pathways. We take a digital first approach to healthcare via our online outpatients service, Virtual Lucy. This services ensures all cases are assessed by clinical specialists, typically within 72 hours, without the need for a face to face appointment. Patients interact with us at their convenience and from where they want. There is no need to travel to a hospital, reducing carbon emissions and travel costs, helping make healthcare more sustainable. Around 50% of patients using the Virtual Lucy service do not require a follow up. Regulated by the Care Quality Commission (CQC), and overseen by a highly experienced Medical Advisory Board, we deliver safe, effective care with best in class governance. Virtual Lucy improves patient outcomes by enabling patients to tell the story in a personalised manner At the same time, standardised questions enforce a consistent clinical approach, with the ability to monitor clinician performance which isn't possible in a standard face to face appointment.
We're making healthcare better
Skrevet av virksomheten
- We get patients the care they need, quickly.
- We have four values. Excellence: We don’t settle for anything less than excellence. Patient focus: The patient always matters most. Integrity: We care about what we do and can be trusted to deliver. Collaboration: We always work together and support each other
Kontaktopplysninger
HBSUK, Pure Offices, Sherwood Park, Lake View Dr,, NG15 0DT, Nottingham, Storbritannia
- 0115 857 3842
- info@hbsuk.co.uk
- hbsuk.co.uk
4,0
Bra
6k anmeldelser
Ber kundene om å skrive anmeldelser
Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative
På Trustpilot legger vi vekt på bidrag fra faktiske personer. Denne virksomheten kan imidlertid også bruke KI-verktøyet vårt til å lage utkast til svarene de gir.
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Video demonstration useful
It’s good to see the demonstration video of the exercise. And OK if you have difficulty getting to see a physio face to face
23. juli 2026
There was nothing to complain about
There was nothing to complain about. Everyone I spoke to and everyone I saw could not have been more kind or helpful.
20. juli 2026
Very empathetic physio who listened to…
Very empathetic physio who listened to my symptoms - professional and efficient
22. juli 2026
Punctual, compassionate, listened and took on my opinions without dismissing them
Great! Used 3x now and always good experience
17. juli 2026
I phoned over a week ago and still…
I phoned over a week ago and still waiting an appointment
16. juli 2026
Joanne Morris was excellent
Joanne Morris was excellent in explaining my MRI scan results and the possible link to my symptoms. Joanne was very professional, knowledgeable providing valuable advice and I felt totally at ease during our discussions. Cannot recommend Joanne enough.
24. juli 2026
Premises clean
Premises clean, tidy, modern looking.
Receptionist polite and welcoming.
Appointment exactly on time.
In my case, both the radiologists were polite, welcoming, informative.
On the whole an excellent experience.
One area that could be improved…
the facility for tea/coffee on arrival/waiting would be appreciated, as myself travelled 2hr for this appointment.
22. juli 2026
Very helpful advice and guidance!
Very helpful advice and guidance on how to deal with my injury
24. juli 2026
IT issues
An appointment by one physio was cancelled at her end without me being notified, I had to phone to find out why.
The second appointment with a different physio went well in that we connected but it should have been a video appointment, I was in the 'waiting room' however the physio said that I was "offline" and hence phoned me. Not sure how the next video call will pan out.
14. juli 2026
Comprehensive assessment and follow up…
Comprehensive assessment and follow up exercise given:
23. juli 2026
excellent service
23. juli 2026
Excellent service
22. juli 2026
Great advice
Great advice - delivered on the day I raised the issue - and in a very friendly and understanding way.
15. juli 2026
I’ll start with what has been good…
I’ll start with what has been good Telephone service is very good
The MRI process - is very good
BUT - it is unclear as to how an ‘urgent’ case is treated - what the time scale will be ? How communication of results is made and followed up -
One advanced practitioner (physio) said I did not turn up for the appointment when in fact I was in the online waiting room
as that was being stated and still it wasn't possible for me to be connected so I had to wait until the following day -
I’ve had different answers even trying to get clarity on what my policy covers - it’s still unclear if an X-ray is charged for and how much it would cost ( and would that come out of my excess ?)
I feel confused and slightly anxious as it’s not entirely clear to me what the Virtual Lucy portal and AXA deal with - the process has been confusing when it’s meant to have made my life easier -
21. juli 2026
Dette er Trustpilot
Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.
Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
Lær om anmeldelsesprosessen på Trustpilot.
Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.
Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.