An appointment by one physio was cancelled at her end without me being notified, I had to phone to find out why. The second appointment with a different physio went well in that we connected but it... Vis mer
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
To date all seems to work well . The second video session with Emma Harris was problematic but resolved with a straightforward phone call . Appointment for an MRI scan arranged quickly and efficiently... Vis mer
There was one appointment made but not fulfilled by HBS which was irritating. I think it may have been a tech issue. I would much sooner have a face to face consultation - I am now scheduled to have f... Vis mer
Selskapet har svart
Good: Registering a claim is quick. Got a video appointment really quickly (same day). Physio I spoke to was really helpful and recommended next steps were just what I wanted. Bad: Follow-up was a co... Vis mer
Selskapet har svart
Informasjon om virksomheten
Skrevet av virksomheten
Healthcare Business Solutions UK (HBSUK) gets people the care they need, quickly and gives patients choice in accessing the right care when it's needed. At the heart of what we do is a drive to make healthcare better. We help the NHS and private healthcare providers reduce waiting times and costs by providing digital outpatient services via our Virtual Lucy platform. Alongside this, we provide the NHS will full insourcing solutions to expand on-site clinical capacity and deliver more appointments for patients. We are the only healthcare provider who can deliver these blended care pathways. We take a digital first approach to healthcare via our online outpatients service, Virtual Lucy. This services ensures all cases are assessed by clinical specialists, typically within 72 hours, without the need for a face to face appointment. Patients interact with us at their convenience and from where they want. There is no need to travel to a hospital, reducing carbon emissions and travel costs, helping make healthcare more sustainable. Around 50% of patients using the Virtual Lucy service do not require a follow up. Regulated by the Care Quality Commission (CQC), and overseen by a highly experienced Medical Advisory Board, we deliver safe, effective care with best in class governance. Virtual Lucy improves patient outcomes by enabling patients to tell the story in a personalised manner At the same time, standardised questions enforce a consistent clinical approach, with the ability to monitor clinician performance which isn't possible in a standard face to face appointment.
We're making healthcare better
Skrevet av virksomheten
- We get patients the care they need, quickly.
- We have four values. Excellence: We don’t settle for anything less than excellence. Patient focus: The patient always matters most. Integrity: We care about what we do and can be trusted to deliver. Collaboration: We always work together and support each other
Kontaktopplysninger
HBSUK, Pure Offices, Sherwood Park, Lake View Dr,, NG15 0DT, Nottingham, Storbritannia
- 0115 857 3842
- info@hbsuk.co.uk
- hbsuk.co.uk
4,0
Bra
6k anmeldelser
Ber kundene om å skrive anmeldelser
Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative
På Trustpilot legger vi vekt på bidrag fra faktiske personer. Denne virksomheten kan imidlertid også bruke KI-verktøyet vårt til å lage utkast til svarene de gir.
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Great experience,
Great experience,
Easy to use and easy to talk to professionals about your personal issues.
14. juli 2026
Svar fra HBSUK
We're glad to hear you had a great experience with us. It's good to know you found our service easy to use and our professionals approachable for discussing personal matters.
Svar fra HBSUK
We're pleased to hear that we were able to arrange your initial call quickly. Thank you for sharing your positive feedback with us!
There was one appointment made but not…
There was one appointment made but not fulfilled by HBS which was irritating. I think it may have been a tech issue. I would much sooner have a face to face consultation - I am now scheduled to have face to face anyway on Monday 2 weeks after the first virtual session. Straight to face to face would be better for me.
22. juli 2026
Svar fra HBSUK
We appreciate you sharing your experience. We are always working to improve our scheduling process and appreciate your feedback on the preference for in-person meetings.
Really useful and helpful service
Really useful and helpful call with Tina.
Booking system is easy to use.
Video call functionality very helpful
21. juli 2026
Svar fra HBSUK
We're glad to hear you had a useful and helpful call. It's great that you found our booking system easy to use and the video call functionality very helpful!
Excellent and professional service…
Excellent and professional service given to me.
The referral to continue my treatment has commenced. Thank you.
14. juli 2026
Svar fra HBSUK
We are pleased to hear that you received excellent and professional service, and we appreciate you sharing your positive experience.
Svar fra HBSUK
We appreciate your feedback regarding navigation. We are always working to improve our user experience.
Excellent very pleased with the outcome
22. juli 2026
Svar fra HBSUK
We're pleased to hear you're happy with the outcome! Thank you for your positive feedback.
Simple to use and efficient.
22. juli 2026
Svar fra HBSUK
We're pleased to hear that you found our platform simple to use and efficient. Thank you for your positive feedback!
Svar fra HBSUK
We're pleased to hear that booking was easy for you and that you found our clinician to be nice and conveniently located. Your positive feedback is greatly appreciated.
Great experience
Great experience, quickly handled and an appointment booked quickly and around my time schedule which is great.
10. juli 2026
Svar fra HBSUK
We're pleased to hear that your experience was great and that we could quickly arrange an appointment that fit your schedule. We appreciate your positive feedback!
A physio diagnosis just cannot be done…
A physio diagnosis just cannot be done virtually, this service is useless.
13. juli 2026
Svar fra HBSUK
Thank you for your comments. We’re sorry you don’t feel using the HBS platform helped you. Our aim is to get everyone the right care as quickly as possible, and we aim to deliver an excellent service for all patients. Please tell us more about your experience so we can improve our service/ fix your issue for you/ etc. Please email us on support@hbsuk.co.uk
The physio was very knowledgeable and…
The physio was very knowledgeable and fully understood my problem and was able to provide the right guidance. Brilliant experience.
13. juli 2026
Svar fra HBSUK
We're pleased to hear that your experience was brilliant and that our clinician was knowledgeable and provided excellent guidance. Thank you for your feedback!
Svar fra HBSUK
We’re sorry you don’t feel your experience lived up to your expectations. We’d like to understand your feedback in more detail so we can look into this for you. Please email us on support@hbsuk.co.uk.
Lucy was brilliant and very thorough…
Lucy was brilliant and very thorough and understood what was wrong with me and came up with a course of action as a result. The process was easy and straightforward to book.
10. juli 2026
Svar fra HBSUK
Great to hear that our team member was brilliant and thorough in understanding your needs and outlining a course of action. We're also glad the booking process was easy and straightforward.
Process pretty straight forward
Process pretty straight forward. Staff courteous and helpful. No complaints and recommended. Thank you!
21. juli 2026
Svar fra HBSUK
We are pleased to hear that you found our process straightforward and our staff courteous and helpful. Thank you for your recommendation!
poor communication in follow up from…
poor communication in follow up from initial assessement. Follow up with exercises arranged over the phone but did not happen.
14. juli 2026
Svar fra HBSUK
We’re sorry you don’t feel your experience lived up to your expectations. I have asked a member of our team to contact you to follow up on this. If we can help with any further issues, please email at support@hbsuk.co.uk.
Convenient and efficient
16. juli 2026
Svar fra HBSUK
Thank you for taking the time to leave us a review. We’re pleased to hear you had a positive experience of using the HBS platform.
Svar fra HBSUK
Great to hear using the HBS platform has helped you get the right care quickly. Thank you for your feedback!
A few moments requiring second guessing…
A few moments requiring second guessing but otherwise straightforward.
15. juli 2026
Svar fra HBSUK
We appreciate your feedback and are glad to hear that your experience was mostly straightforward. We are always working to make things clearer for everyone.
excellent Service
Sensitive, professional advice given. The call was on time and very friendly.
16. juli 2026
Svar fra HBSUK
We appreciate your feedback! We're pleased to hear that you received sensitive and professional advice, and that your call was on time and friendly.
Dette er Trustpilot
Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.
Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
Lær om anmeldelsesprosessen på Trustpilot.
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Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.